costumer service was really helpful over the phone. Great communication. i didn't know what unit…read morewas best for me, but the service representative helped me to figure out which unit will work for my things.

The facility is nice and clean, however they bait and switch with the prices. When I signed up I…read morewas quoted a price of $165/month (which is why I signed up). We were told the first month was free, but we needed to do a deposit. Still paid $200 when moving in. After 3 months our rate doubled with $330 (This price was not quoted anywhere on the website). I just received a rate increase (and was told this can happen every 6-10 months, not based off of market, or demand, just because). When I looked online at a potentially smaller unit, I saw my exact unit listed at "Standard Price: $220" with the first month free. When I called to ask why my bill was $130 more than the standard price I was told "That's the move in special. You pay that for 3 months, then you get a rent increase." This is not mentioned anywhere on the website. The website says there are 3 different promotions. Either 50% off first month, 50% off first 3 months, or first month free. So it would seem the unit I have gets the first month free with a "Standard Price" of $220. There is no mention of an over 50% rent increase after 3 months. This seems like deceptive pricing and or false advertising and I'm going to contact the BBB about it.

When I walked in I was greeted by Anthony and he wasted no time getting me ready for my storage…read more space . He was very courteous and informative when I asked him some questions. Afterwards, we tried my code I see if worked and had no problems . I parked my vehicle and he brought back to the front office and he asked if there any thing else he help me with I said no and I was on my way.

Stor' Em Storage is clean, employees are always courteous and the facilities are very secure!read more

They had a unit in the size I wanted on the ground floor. Signing up was easy and the gate entry…read moreapp is really useful. Everyone was friendly and helpful.

I had this unit for less than 60 days and my unit was broken, robbed and stolen from. My whole life…read moreclothes pictures electronics etc was stolen. And they didn't even care. I return 2 months later and they put their own red lock on the unit without informing me and without my approval. Do not rent from these people at this point there just patiently waiting for a lawsuit to hit there desk.

They just raised my monthly payment from $277 to $369 out of nowhere, not a fixed rent situation…read moreand they did not communicate this.

The girl that works here is truly an angel- I wish I got her name. When I moved in, I was…read moreexhausted, after helping my Uncle move from his home to our home with us here in California. As I was pulling glass out, it broke everywhere. It was the last thing I needed and I was without anything to pick it up. This sweet girl came over and reassured me nothing was wrong and helped me clean it up. I was truly on the verge of just crying when it happened-I was so tired from the emotional part of removing an 82 year old man from his home, the mental part from the logistics and curation of the move, physically clearing a two story house in a weekend and driving from Vegas to San Diego (0 stars- do not recommend lol). Her kindness and understanding went a long way for me. We finally were able to pull the items out of the unit yesterday. It was a busy day so there were no dollies available. There was this sweet angel again. She went out of her way to bring me one that just became available without me even asking for it. The service she provided feels rare to get these days and it felt important for me to acknowledge her. Thank you for making our tough days a little easier.

Lst Storage CURRENTLY has a rat/mice infestation 05/23/26. They will not assist in cleaning or…read morethrow away the damaged items you remove from your storage nor will they let you use their dumpster. No one in the office will assist with information. I was given a pamphlet and told call the Insurance. I've had not issues with this location in the past. Not sure what's going on.

Love the team that works here! Their customer service is amazing. Been with them for over a year…read morenow, ever since they opened this branch/ store front and they're always respectful and accommodating. It's also right off the 5 freeway which is great for anyone who commutes up and down the 5, plus pricing is reasonable!

I have no complaints, honestly nothing bad to say. Fair…read moreprices and really good location. I was always greeted and treated courteously and professionally. Had 2 units a 5'x5' and one of the largest... Always clean and accesible.

Everything about Graciela and her assistance with my account and always with a smile!! Thank youread more

Slightly off the main road but the cost savings are well worth it. Clean, secure, and kind people…read more Plenty of cameras catch any mischief in the facility. Good value for the money

The customer service was excellent. All the guys we spoke to were great. The price was right for…read morewhat I am looking for. They had exactly what I was looking for and were able to make renting a unit seamless and as simple and clear as it can be. Thanks fellas!

Customer Service is friendly, knowledgeable, and helpful. I was helped by Ruby and she was great…read more Storage facility is clean, safe, and secure as well as open later than other storage facilities throughout the week making it easier to access your things. I got 50% off the first month. Overall a great experience.

The women that work the front desk and friendly and attentive. They answer questions with…read moretransparency. The establishment itself is quite old and rundown. There are no amenities nor climate regulation within the units. The plus is their pricing and they lock in rates for up to 12 months.