Not even worth 1 star. Service was ok, opened at 11am so we were there and looking forward to a chicken fried steak lunch. The iced tea was super weak but was replaced with a marginally stronger brew. One plate of Chicken Fried Steak came sitting in something dark brown in contrast to the cream gravy on top, so was sent back to try again. The other order of chicken fried steak was ok, but the 2 sides were cold inside and out, not edible. The replaced chicken fried steak came sitting in a pool of the grease it was cooked in---not drained off, so we left. It was such a horrible experience, but this place is no longer on the list to recommend or give another chance. The quality of micro-waved sides and inability to serve a meal that's served hot, flavorful, and worth the wait is not part of their set up. read more

My parents eat here frequently and they tried to warn me about the Arctic blast that is the air conditioner there, but they are elderly and I thought they were exaggerating. They weren't. Despite the fact it was an unseasonable 72 degrees outside, the inside of the restaurant felt much more like 62 degrees. There are air vents abundantly placed all over the ceiling and the ratio to the size of the establishment seems pretty off. So, no mater where you sit you will always feel the actual air from the fan blowing on you from those ducts, so you can easily tell if the air is blowing or not Why am I mentioning this? We asked to have the cold air turned down. Twice. The first time the young server told us "yeah, people have been complaining about it all day." Then when asked the second time some 15 minutes later she just chuckled. When our food came out, it was served by the manager. "Please, please can you turn the air down in here, it's sooo cold." My mother implored her. My mother was assured it would get handled, but guess what? It did not. And I know it did not because the aforementioned fan never shut off even once in the hour we were there. At this point the staff was either willful or the damn thing was broken and would not stop blowing air. Everyone seated was as bundled up as they could manage. At one point a poor elderly woman who had difficulty walking shuffled to her car and came back wearing her coat. I was envious. I sure wish I had brought mine. And yeah, I get it I get it- old people are almost always cold. But I am not old and am almost always hot, and this place was even too damn cold for me. The food was actually pretty good! Fresh, well-seasoned and nice and hot. But we had to eat quickly before it got (you guessed it) cold. As we were leaving, the waitress wished us a "blessed day." The real blessing would be if they listened to their customers! Now that would have been a miracle. read more

listen. sometimes i just really want some trashy comfort food. and sometimes this place just still doesn't live up to it. maybe its because i'm ordering take out? but its never the right order and its always just a little sad iykwim read more

First bad meal ever at a Cotton Patch. Where do I start? Rolls were worth the trip in the past but waitress said they changed the process. Rolls were small, undercooked, and barely edible. They were out of straws, blue cheese dressing, and bacon bits. Baked potato was cold and tasted like yesterday's as did the small chicken fried steak. I am not a picky eater but this was awful. The waitress was sweet and it wasn't her fault so I tipped appropriately. Got out of there for around $50 for two including tip and need to go home and find something to eat. read more

came at 11. right when they opened. asked for a coffee and the waitress was all laughing sarcastically saying we don't have coffee. what kind of restaurant runs out of coffee? she did not even try to apologize or offer something else. she kept smiling sarcastically and went on to do her business. avoid this location at any cost. read more

Just ordered $90 worth of food for delivery and more then half the food wasn't even there and the food that was there was burnt and half portion or old nasty food called up there and they told me they were out of a lot of food and they would talk to the manager and possibly give me a refund..... read more

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Service was great but if I pay for a dinner portion of chicken fried steak and it's half the size I will say something! They told me that is was dinner size! Imagine lunch size! If you are going to raise the price of the dinner than keep the size not downsize Wilhelmina raising the price! read more

Very slow service after waiting for over 20 minutes at the host stand and never being acknowledged. Made eye contact with several staff members only for the time turn and walk the other way. After we were seated we were told that it would be 15-20 minutes until they could take our order because the kitchen was so backed up they were not accepting orders. Very poor communication and execution which lead to a extremely poor experience. Ended up asking for the check before our food even came out due to the extremely long wait times. I can't comment on the food as we never received any... read more

Waited too long for lunch, when food finally arrived at the table we only received a portion of it and what we did have was cold and was meh. Waitress did not offer refills. Was a really disappointing experience. read more

Service was very slow and food was extremely salty. I had grilled chicken and my husband had the dumplings. It tasted like they dumped a box of salt on both dishes. read more

Really good food and quick service. We didn't have to wait long for the fried pickles which came super crispy and when when we drove an hour + they were still crispy so that's saying something. Ordered a lemonade and a soda for the wife but the drinks looked really good. It was kinda humid outside so the inside was nice and cool. Our food came right out and tasted delicious. No complaints and we got a drink to go. Oh and can't forget the yummy rolls!! read more

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The food took a long time to get. An order that said it's be ready in 25 minutes took an hour and a half so 90 minutes. The manager apologized and gave me a buy one get one free coupon only for me to discover once home expired a year ago. We tried the location again and delivery times improved but order was not prepared correctly and had to be redone at pickup time. read more

I ordered to go for my wife and myself, she got the light grilled chicken, served on a bed of rice and steamed veggies with a side baked potato. I ordered the meatloaf, with broccoli rice casserole and sweet potato fries. First, her grilled chicken on a bed of rice and veggies.. there were no veggies. She was given rice and chicken. Her baked potato? Thrown in the box with the chicken and the fillings? All in one cup, not separated. Already shaken and mixed before handed to me. Fantastic start. My order, meatloaf looks fine, sauce looks good. My rice casserole looks like it was scooped out with an ice cream scoop and looks unpleasant. The fries look fine. I also ordered a root beer and half n' half tea, they tried to give me a root beer and water. My wife ordered this specifically for the veggies, and she was given no veggies. Why did I just pay over $30 for this? Insult to injury, no napkins or plastic cutlery in the bag, thanks. Terrible operation, pleasant people but poor execution. Who cares if customer service is good when SERVICE is terrible. read more

I would recommend this to place anyone! The food was fantastic and so was the wait staff. Isabel was our waitress and she was friendly and attentive. The chicken fried chicken was the best I've ever had. Not too much breading and juicy not dry. The broccoli casserole was also fabulous! read more

If your looking for a home cooked meal that you don't feel like cooking yourself then cotton patch is the way to go. Ordered steak fingers with mashed potatoes and fresh veggies l. So delicious!! Definitely will be back to try the turkey roast on the weekend! read more

Tonight I experienced the worst customer service from their manager Zack. I was an Uber eats delivery driver came to pick up an order that said would be ready by 7:20. I walk in and check in with them at the register and they're not able to find my order and then they say that the order went out at six, which makes me believe they gave it to wrong person because they had another order for someone with same name. after getting in touch with the customer that hasn't gotten their food the manager writes down the order and takes it to the back and I'm under the impression he's fixing what they messed up on. 30 minutes ago and I walked back up to the register and he says were you able to tell the customer because I can't get this food out to you because it was picked up. I've worked in food management for 5 years and that's not how you keep happy customers especially on something the restaurant messed up on read more

Great variety of menu offerings; decent prices; helpful, friendly wait staff; good food; solidly recommended. We take advantage of their coupons and specials. Every little bit helps. read more

Horrible. Ordered food for my wife and I through Door Dash. When it arrived there was only half an order because they were out of Alfredo. They didn't even bother to call and offer a substitute. My wife's order was also missing gravy. What a waste of time. First and last time customer. read more

We had the pork chops, Chicken fried steak, and cob salad. The food was great and Kailey P, our waitress, made the Experience delightful. In times where things don't feel normal it is good to have an excited, attentive, and cheerful Server. Thank you Cotton Patch and thank you Kailey P. read more

Next time I want a chicken Cobb salad, I'll order from chick fil a. Literally, just ONE tiny piece of chicken. This isn't the first time I've had a bad experience. Once before, I ordered a loaded baked potato and all I received was a cooked potato. Not butter. Not cheese. Nothing. Never again will I be a returning customer. read more

Cotton Patch Cafe - Right in the center. All the chicken in this entire salad. - American Near Me - Waxahachie, Texas

We have eaten at other Cotton Patch Cafes in the passing and found the food just okay, but this location in Waxahachie was GREAT!! Not only was the food delicious, but Whitney R. gave us the best service that we have had at any restaurant in a very long time. Our food was exactly how we ordered it, our drinks were never empty, and she had such a great attitude!! We live in Irving (30 miles away) and there are at least 10 Cotton Patch locations closer, but we would gladly make the drive again and again for that kind of experience!! read more

Honey bbq salmon was good. Could've grilled longer thick was a little fleshy. They forgot the rolls, but the cookie was great.

The most horrible experience ever. The delivery hostess was rude but only to hear the cook scream at her

The kitchen was a little behind but our server Whitney did a great job communicating that and gave great service

Was seated waited 10 mins nobody came to take my order. The restaurant had 3 customers, I reminded the young lady that I was there, she did not call anyone to tend to me. Waited 5 more minutes and all the waiters along with the manager were just chatting away. I left, HORRIBLE SERVICE, NO TSBLE MANNERS, I guess they do not need my money. read more

No lemons, no turkey & dressing (daily special), no hot rolls. Keep driving to a place who manages their business better! We generally look forward to going to Cotton Patch but will choose other restaurants in the future! read more

Can't go wrong with eating dinner at Cotton Patch. Wife and I enjoyed our Chicken Fried Steak and Pot Roast. Service was slow but the tasty dinner and great attitude of our waitress made up for that. This is a very clean Cotton Patch. Never had a bad meal here. Stop in and give it a try. read more

Cotton Patch Cafe - American Near Me - Waxahachie, Texas

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Had the pecan crusted catfish...it was phenomenally delicious, maybe the best fish I've ever had ! Our waitress Michelle was upbeat and attentive. She represented Cotton Patch very well. read more

Looking for some home-style cooking and this did not disappoint. Our waitress Whitney was amazing we were SO well taken care of. Food was great and everyone in our party left full of great food. read more

This place used to be so good. The food was terrible. My chicken tenders tasted like something I'd get at home out of the air fryer. My daughter ordered a cheeseburger that came a good 10 mins after everyone else's food. When Greg ran this place it was so much better. Sad to see that it's gone down hill. read more

Can I give zero stars?!? I'm absolutely sick of this place! Same issue! I keep ordering expecting a better experience and a different result. Yep insanity! Ugh!! read more

Went in on Togo and 6 waiters walked past and didn't say a word. Customer service needs work. They were not even half full so that tells me a lot. I will not be returning. read more

New staff..completely lost. Did not get the order right. Let the rest of the order get cold waiting on rolls they forgot to put on the order without explanation. When I asked to talk to the manager I was rold"she might be back on Thurdasy. I was there on Sunday. read more

First let me say that I only gave it 2 stars because our waitress, Savannah, was outstanding. Without her they would be in the negative. We went there on a Friday night with a party of 9. We sat for 15 mins before even being acknowledged! Finally one of the many waitresses came to the front just as another group walked in. She completely ignored us and asked to help them. They are the ones that insisted she help us. Over half the restaurant was empty and she told us she would have to ask her Manager before seating us. She then proceeded to seat 5 more groups before us. When we finally got seated everything got better. Good things don't last do they?? 3 of our group ordered the chicken and dumplings. 15 minutes later they were told that there were no chicken and dumplings. The potato soup was recommended. 2 of them opted for the potato soup only to be told 10 minutes later that there was no soup. Needless to say everyone got their meals at different times except 3 never got their food!! When it did come we had it put into to-go boxes because we fed them off our plates! When we first walked in I was amazed that there were so few people there. After our experience I am amazed that there were that many!! read more

I went to this restaurant on 11/6/21. It was probably the worst experience I have ever had at this location. Twice we had to get our own refills and had to ask another waitress for our food. Our waiter only returned to our table once and that was to drop off the check. read more

Placed an online to go order. Used the app to let them know I was there. 15 minutes of waiting I called and pressed 1 for curbside...phone rang for over 5 minutes. Lady next to me said hang up and press 2, they answered. They asked my name and put me on hold. Wait 5 more minutes and went in. Tons of people waiting on to go orders. Asked for the manager and got a waitress with attitude and excuses. She said they were under staffed, but NEVER did anything to help. I could see the phone still off the hook from her leaving me hanging. I can understand if you are behind. Just simply say so! But ignoring customers is how you loose business. Extremely rude! Food was 45 minutes late! read more

I went here for the first time yesterday. I was a bit hesitant but I just went because my father recommended it. Now I regret it and I have food poisoning. read more

This is a great restaurant in Waxahachie. While waiting for your food enjoy complimentary cornbread and rolls w butter. The portions are large and very filling and the prices are great! All meals are definitely under $20. My favorite is the tilapia that comes with shrimp and crawfish sauce on a bed of rice. You also get 2 sides with that meal and most other meals. My last visit, I had the catfish that came with fries, jalapeño hush puppies and TWO additional sides. I definitely had to take a Togo box Bc it was so much food. The service is also good, I've never had a problem with it. read more

Cotton Patch Cafe - Catfish platter with green beans and broccoli rice casserole - American Near Me - Waxahachie, Texas

Never do take out. Takes about 30-45 just to pick up your food. Seems like the tickets are all out of place. Might as well place your order while you are in North Dallas. read more

We had lunch, it was GREAT! Excellent value, filling, tasted perfect. James was our server, perfect service, attentive, very nice young gentleman. He deserves a raise! Next time we come through we will stop in again, and request James. read more