Cancel

    Open app

    Search

    Cox Authorized Retailer

    2.6 (61 reviews)
    Closed 8:30 am - 4:30 pm

    Services - Cox Authorized Retailer

    Internet service providers

    Television service providers

    Cox Authorized Retailer Photos

    You might also consider

    Recommended Reviews - Cox Authorized Retailer

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Double business
    Kris B.

    Both bad and good service here, feel a little bit on the fence. Located inside an appliance store, a little hard to figure out where to go at first. Then just follow the Big Ass signs to Cox. Looks like Cox sublets a room in this appliance store. Found the Cox counter then promptly ignored for many minutes by both "manager type man"and "young girl in training ". Manager was attempting to train new girl hire on how to help existing customer. But in the process did not greet us, did not acknowledge us or say "I'll be right with you". We are standing around feeling uncomfortable. New customer comes in behind us, manager greets him immediately "did you find the cable?" Apparently guy had been there earlier and came back for more help. Now manager finally says to us "I'll be right with you'". Finally our turn, done in 3 minutes since my husband had preordered on line. Got to the house and don't have the right adapter. Guess we're off to Target?

    My usage of 717 GB a month that I pay $133/m whereas the options online have a deal at $65.95/m with same speeds and a 1.2 TB Cap.
    Kevin L.

    Extremely unprofessional, rude, and chalk like personality customer service. I asked for help and the heavy set man behind the counter acted as if I walked in on him eating dinner. I explained that I need to change my plan to lower my internet service and add tele. I read to him the order number that I placed online hoping that I could simply pick-up the Contour box. He could not find the order and I asked him to lower my "unlimited" internet plan from the $133/month to the 1.20 TB package since I only averaged 717 Gb of usage. The plan included same upload and download speeds for $67 less per month. I've been overpaying by $65 per month for over a year based on their suggestion. He then quoted me the price of $168 a month to lower and add the television package. FUNNY, It's $115/month online. So I read him the order numbers and he could not find them and asked me to step aside. NOT ONCE did he recommend other deals, what would be best for my usage, NOTHING. RUDE uneducated idiot in the customer service roll. Maybe he's better doing something else. He was rude asking me to step aside so he could help the one person in line. I thought he was helping me. JERK. Spent over 2 hours on the phone with COX, not help, kept getting transferred and disconnected. One person in the "Loyalty Customer" group offered a much higher offer than what is available online. I suggested that I wait to see if one of the two orders I placed get populated into their system. At night I saw the status as "Un-compatible" WHAT? Then a new order pending. I assume they manually are placing the order. I screen shot everything with hopes to prove bait and switch. I will post a YouTube video on how COX is taking advantage of customers and how to review your bill to make sure you are not paying more than you should. At the same time, I will notify the local news stations. I have a neighbor that works for COX that boasts about the "Sharks and Angels" in COX customer service departments. The Sharks get you into packages that you PAY TOO MUCH like I was hoaxed in getting. Then they have the "Angels" that offer you a new package to fix the issue. NEVER have I received credit, and explanation, or notice that a better package exist for my use. I know cellular phone carriers at times would roll over unused minutes. Cox just let me pay $67 more a month for over a year after suggesting the unlimited plan.

    Overcharging by $60 a month
    Kevin L.

    Same dud works here but I was helped today by a team of two others. They still have to fix or correct the phone order placed last night. The gentleman helped the other person and they did a great job.

    Cox cable store, not only are the display wires a mess.

    See all

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kara J.
    344
    148
    19

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Whereas I don't necessarily love Cox, this location was great about switching out a box and a router for me.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 11
    Thanks 0
    Love this 7
    Oh no 0
    Photo of Ira H.
    31
    72
    1

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Rex C.
    0
    116
    216

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Heidi B.
    104
    63
    54

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rod S.
    0
    94
    0

    2 years ago

    Customer service is a joke. IT is incompetent. Personal is bureaucratic. If you have an option for service, take it.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    What a horrible customer service ! Must have hired drop outs not smart at all ! Figure your sh !t out

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom M.
    0
    40
    7

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dylan B.
    252
    24
    4

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of jim h.
    0
    18
    0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kevin L.
    19
    235
    188

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dee B.
    125
    245
    428

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of m d.
    1
    76
    18

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Scott D.
    19
    56
    127

    7 years ago

    Helpful 5
    Thanks 0
    Love this 5
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Terrible experience with Felix went in twice for a wifi box router and both didn't work,

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rick P.
    9
    49
    17

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Al M.
    0
    26
    1

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Cox Authorized Retailer

    Review Highlights - Cox Authorized Retailer

    Being associated with Dewey's helps my trust factor, dealing with cable, internet, & phone people.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    AT&T Store

    AT&T Store

    2.2
    (58 reviews)

    I was assisted by Adam when I had an appointment at 1:30 PM and he took me at 1:20 PM which was…read morereally efficient and he was very professional assisted me in every way and went beyond my expectations. Adam is an asset to AT&T and I would recommend that store over any of the others in the area. That particular store helped me with one on one contact and the three other local AT&T stores told me they couldn't help me. I had to go on the Internet to get a replacement phone. Those were asinine statements and I appreciate what Adam did for me. Thank you very much AT&T and Adam.

    I walked into this store to help get some help for my elderly father who lost his cell phone. We…read morewere greeted promptly but after that it was as though we didn't exist. I patiently waited as I watched person after person who walked in after us get helped ASAP. None of them stated they had a scheduled appointment. After waiting the 45 minutes not one employee even looked at us. It was as though we were invisible. You would think some employee would check in with us and give us an update on how much longer our wait may be. Having worked in customer service for years I am appalled that ATT considers this "good customer service." I am even more shocked that this is actually a "corporate " store. I sincerely hope after reading my review that ATT gets some serious help for their employees and training. To make a long story short I will not be returning and taking my business elsewhere.

    Starlight Tech

    Starlight Tech

    4.9
    (88 reviews)

    Mike, Javad, and team are amazing. Starlight Tech will be my go-to for any networking/cabling jobs…read morein the future!! I have a new construction home and one of my first projects was networking/cabling. I wanted two Ubiquiti APs (one on each floor), several Ubiquiti PoE security cameras, and two CAT6 drops into bedrooms which the builder didn't add. Starlight Tech was able to take care of all of this and the best part was minimal holes in the drywall. There were some small holes that Mike told me about ahead of time, but they were small enough to be covered by standard wall plates. On the day of the install, Starlight Tech was here on time, worked together to make sure everything was done in a clean and neat manner, and made sure everything was fully up and running before leaving. They even came back on a second occasion because I was still waiting to order a final security camera. I've recommended Starlight Tech to my neighbors and highly recommend them for any networking or cabling job needed. They are extremely detailed and are excellent at problem solving. The price I paid was very fair for all the work they did. Thank you Mike, Javad, and the Starlight Tech team!!

    Mike and Javad exceeded my expectations. It took me less than 1 hour to realize that these two guys…read moreare the real deal. The amount of work they do in such a short period is incredible. They helped me install an entire Ubiquiti ecosystem, which included 5 POE Cameras, 1 POE Doorbell, 2 POE Doorbell Chimes, and 4 POE Access Points. It doesn't end there. They even helped me relocate my ethernet ports and power outlets to more convenient locations that are more hidden so I don't end up with dangling wires. It still doesn't end there. They completely rack-mounted everything and made everything beautiful. The Ubiquiti ecosystem is more expensive, but I didn't mind the investment, especially with two industry experts leading the way. In the future, I do not doubt that Starlight Tech will be my go-to if I require any additional networking! Additional Details: My house is a single family, 2 floors, 3326 sqft.

    Cox Authorized Retailer - televisionserviceproviders - Updated July 2026

    Loading...
    Loading...
    Loading...