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    Cox Authorized Retailer

    2.6 (61 reviews)
    Closed 8:30 am - 4:30 pm

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    Double business
    Kris B.

    Both bad and good service here, feel a little bit on the fence. Located inside an appliance store, a little hard to figure out where to go at first. Then just follow the Big Ass signs to Cox. Looks like Cox sublets a room in this appliance store. Found the Cox counter then promptly ignored for many minutes by both "manager type man"and "young girl in training ". Manager was attempting to train new girl hire on how to help existing customer. But in the process did not greet us, did not acknowledge us or say "I'll be right with you". We are standing around feeling uncomfortable. New customer comes in behind us, manager greets him immediately "did you find the cable?" Apparently guy had been there earlier and came back for more help. Now manager finally says to us "I'll be right with you'". Finally our turn, done in 3 minutes since my husband had preordered on line. Got to the house and don't have the right adapter. Guess we're off to Target?

    My usage of 717 GB a month that I pay $133/m whereas the options online have a deal at $65.95/m with same speeds and a 1.2 TB Cap.
    Kevin L.

    Extremely unprofessional, rude, and chalk like personality customer service. I asked for help and the heavy set man behind the counter acted as if I walked in on him eating dinner. I explained that I need to change my plan to lower my internet service and add tele. I read to him the order number that I placed online hoping that I could simply pick-up the Contour box. He could not find the order and I asked him to lower my "unlimited" internet plan from the $133/month to the 1.20 TB package since I only averaged 717 Gb of usage. The plan included same upload and download speeds for $67 less per month. I've been overpaying by $65 per month for over a year based on their suggestion. He then quoted me the price of $168 a month to lower and add the television package. FUNNY, It's $115/month online. So I read him the order numbers and he could not find them and asked me to step aside. NOT ONCE did he recommend other deals, what would be best for my usage, NOTHING. RUDE uneducated idiot in the customer service roll. Maybe he's better doing something else. He was rude asking me to step aside so he could help the one person in line. I thought he was helping me. JERK. Spent over 2 hours on the phone with COX, not help, kept getting transferred and disconnected. One person in the "Loyalty Customer" group offered a much higher offer than what is available online. I suggested that I wait to see if one of the two orders I placed get populated into their system. At night I saw the status as "Un-compatible" WHAT? Then a new order pending. I assume they manually are placing the order. I screen shot everything with hopes to prove bait and switch. I will post a YouTube video on how COX is taking advantage of customers and how to review your bill to make sure you are not paying more than you should. At the same time, I will notify the local news stations. I have a neighbor that works for COX that boasts about the "Sharks and Angels" in COX customer service departments. The Sharks get you into packages that you PAY TOO MUCH like I was hoaxed in getting. Then they have the "Angels" that offer you a new package to fix the issue. NEVER have I received credit, and explanation, or notice that a better package exist for my use. I know cellular phone carriers at times would roll over unused minutes. Cox just let me pay $67 more a month for over a year after suggesting the unlimited plan.

    Overcharging by $60 a month
    Kevin L.

    Same dud works here but I was helped today by a team of two others. They still have to fix or correct the phone order placed last night. The gentleman helped the other person and they did a great job.

    Cox cable store, not only are the display wires a mess.

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    12 years ago

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    11 years ago

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    10 years ago

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    11 years ago

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    8 years ago

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    10 years ago

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    11 years ago

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    11 years ago

    Jihad was extremely knowledgable! He was patient, polite, and kind. Jihad fixed our three year internet problem. Thank you!

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    8 years ago

    Great customer service and reliability the cox team really treats you like family, Ceaser has my vote for worker of the month

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    8 years ago

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    9 years ago

    Cox e-mail service is unavailable (down) a lot lately. Looking for a new service that is more reliable.

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    8 years ago

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    8 years ago

    Went to Cox in Dewey's to up grade our TV package. The team there was extremely friendly and efficient. They worked hard to save us money.

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    10 years ago

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    12 years ago

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    12 years ago

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    9 years ago

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    10 years ago

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    10 years ago

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    Page 2 of 2

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    Being associated with Dewey's helps my trust factor, dealing with cable, internet, & phone people.

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    DirectHiDef

    DirectHiDef

    5.0
    (3 reviews)

    This company is the REAL DEAL. GREAT Installations, very professional, and very accomodating. They…read morealso have great ideas to make your LCD/SOUND set up really awesome! They installed my unit a little over a year ago and it still runs great and I get compliments all the time on how well it performs and looks. Thanks Mihai for your superb effort!

    Wow, customer service still exists in this country, and Mihai at Direct Hi Def is living proof…read more Matter of fact, I hope this review does not get flagged for being too positive. First off, let me confess that I have ten thumbs when it comes to electronics and gadgets. So, when the cleaning crew I hired yanked my TV, DVD player, speakers and FIOS cables all to hell, I was up a creek without a paddle. Nothing worked except the DVD, and that was now all pixilated. Damn it! Was I going to lose my unwatched episodes of Wilfred and the season premiere of Sons of Anarchy??? Ahh to hell with that! So I found Direct Hi Def off Yelp and give them a call around Sept 5 to explain my problem. Unfortunately, (or fortunately, since I was heading to Italy for vacation) I was not able to schedule Mihai until I returned. When I returned to work on Thursday, he was the first person I called. He remembered my dilemma and worked on scheduling me asap. Now anyone in the L.A./OC/IE area knows what a pain the commute can be, so we had difficulty setting up an evening appointment during the week. I am in Chino Hills, and their office is in Irvine. No problem, Mihai offers to come out on Saturday. We are in touch back and forth the past few days (great communication by phone and text), and he shows up as scheduled today Saturday as agreed. Mihai goes to work, and less than 90 minutes later, my FIOS is back up, my speakers work, the DVD looks sharper than ever, and now I have a iPOD outlet for my receiver. All at a more than fair price, mind you. It was only in talking to Minhai that I come to find out that he is committing to my project in between several personal engagements today. He took the time, effort, and gasoline to drive from deep OC to CH on his day off to fulfill his commitment to me. All I can say is, if you need ANYTHING in the home audio/video installation, repair, or upgrade departments, Direct Hi Def is your solution. When it is time to bring my home audio/video into the 21st Century, DHD will be the only one I call. Thanks a million, Mihai!

    Cox Authorized Retailer - televisionserviceproviders - Updated July 2026

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