Tired calling many times, always busy tone.. When I did get a answer I got hung up on.. wtf guys smh.

I have nothing against this store in particular but I have never liked Cox as a business as a whole. I've had a long review written up somewhere so I may have to edit this after a while. read more

Worst customer service ever received in a cox store location. I have been with Cox internet forever and never changed internets. Employees here have different confusing answers via in person or in store, did not help at all. Just save yourself the trouble and just contact support. Not recommended. read more

Cox business - Make sure you get it in writing. Their cancellation department will tell you your account is cancelled but won't send you the in writing form that they deem necessary to cancel unless you ask for it. And your account will continue to bill. They also have a thing where they bill you 30 days after you cancel and cease using their services. Very deceptive practices. Check out Tmobile 5G we were getting 100mb download speeds through cox for 250/mo now we are pulling 300-500 for $50 from T-Mobile. Run from these scammers. Huge misrepresentation and deceit! read more

Dear Cox, Again I have came into this store to cancel my service. Your blue diamond office lost my boxes, and never took them off of my account. For some Unknown reason my rate has even increased as I try to cancel my service over the past 3 months.. 3 months of coming into your stores during corona just to come back a week later to try to get the same thing accomplished.. just cancel my account read more

I'm not sure what I was expecting walking into here. I see 6 employees and a line of 6 people waiting for service. Two employees are on a computer chatting, one is on his phone standing and hiding behind his computer, one helped one person and then went to the staff room to hide, one went into the bathroom and didn't come out during the 30 minutes I was waiting. That leaves one poor woman to help everyone else. She must be the lowest ranking employee. If I could have returned my stuff over the phone, I would have. Update: at least once I was finally attended to, Alex went above and beyond to help me out read more

Cox is one of the most dishonest companies I've ever dealt with. So they put me on a contract without my verbal agreement, or a signature. During these tough times and hours cut, I'm being told that I'm on a contract for 2 years that I never agreed to and I can't cancel my services. The people in the Loyalty department did absolutely nothing for me. I'm counting down the months and switching to a company that won't pull these bait and switch disgusting business tactics on my family. They claim that they wrote a small print contract on a bill 6 months ago. Well, they also put me on auto-pay, so I don't receive physical bills. We just pay them. Never again. I just got ripped off so bad by you guys. Shame on you! read more

With there today and it was very clean. Nicole Schumaker waited on me. She was super kind and knowledgeable. Nicole fixed my problems and actually got excited when I got a better deal. I would give her more stars if I could! Very pleased with my visit to the store read more

I've been a Cox customer for many years. My experiences with this company over the past two days makes me want to move on. Called the Cox store this morning multiple times to speak with a Cox rep regarding returning equipment. Never got through. Call dropped each time after 5 rings. Called Cox and told an online rep about my experience and tried to get an alternative phone number. She tried her best, tried to call the Tropical Pkwy store, couldn't get through. She called other Cox stores, NO ANSWER. Overall, this company has lousy customer service. Yesterday I talked to a female rep who had no idea of what she is doing. She transferred me to another woman who was more helpful. I had to breathe deeply after these encounters. Was on the phone for 1 1/2 hours. I need to return equipment and I have mobility issues. Cox is not available to serve people like me. Over the years their service has declined significantly. Don't even try to call their stores during business hours. Nobody will answer the phone! Honestly, it's time for me to find a internet/phone company who actually cares about their customers. Oh, did I mention that Cox keeps raising their rates? Infuriating! read more

Horrible. Awful. Terrible. Absolutely the worst customer service, both in person and over the phone. Why? They simply won't let me downgrade my package. I'm being charged $167 monthly and they are saying I'm so very gosh darn lucky to get all the wonderful things they are offering me, otherwise it would cost much more if I wasn't being given such a sweet deal. However, I see online they are offering a 100mps, 75 channels of TV, and phone for $49. I don't need 300mps. I don't need 140 channels. I don't need HBO, Showtime or Cinemax. And I just need a VoiP phone service that will allow for calling in the USA. It's outrageous that in this day and age, they would say that with their lessor phone package, I could get unlimited local calls, but be charged $.18 per minute for calls out of the local area. That's like my cell phone carrier charging for text messaging (which very few do these days). I'd go back to Century Link, but it's not really available in my area (with max speeds up to only 5 mbs). There really are no other options, unless I completely dump Cox and go with something like Dish, but even then, they offer TV but they tell me I still need to have a separate internet provider, so it's back to Cox which has a virtually monopoly. There's got to be a better answer to bringing down the cost of these services. Now, to the credit of the staff working for Cox, I will say they are very polite, very well trained, and they have a lot of patience. That's why Cox gets one star. However, the company itself is pure evil! I can't wait to drop them like a bad habit as soon as I figure out how to do it. read more

This place is worse than the DMV!!! they have a now serving up next list that hasn't moved in 20 minutes. There are six employees wandering around and only one working with a customer. Complete waste of time I am only dropping off equipment. They should be paying me for my time sitting around. read more

Little bitter with cox lately. We've spent over 8 hours on chat and phone calls trying to fix problems. Been in the stores 3 times. Finally got it working and were told by another store we should make sure to get a receipt when returning old equipment. Decided to go to this location because it was closer. Totally understand the wait but when I asked the gentleman by the door if we had to wait if we just wanted a receipt he said yes. No problem until I said we've spent 10 hours in cox stores over the last week his reply was "sorry I can't help that, I'm just the greeter." Great customer service! Maybe it would have been better to say something along the lines of I'm so sorry to hear that, I know it can be frustrating but unfortunately I'm just the greeter and can't get that for you. Just ask the man who is helping us what the managers name was, and he replied lady and then didn't even bother to ask us why we needed the manager or what the problem was. Find another store!! read more

Las Vegas is a wonderful city except for the Internet monopoly. In most parts of town you can only get COX and their connection is extremely unreliable since they use an ancient DOCSIS network never seen in other parts of the world. COX is a huge company based on a scam. All the time you get your web sites only loading partially. They seem to be keen on sending out technicians for some reason but this is only a show - the techs never do anything. And they even stopped refundibg your monthly fee even when there is a complete outage for several hours, such as right now. COX is by far the worst company I have ever encountered, all categories. They would never have existed if it wasnt for the fact they split the market between them somehow. Even India has a working Internet market and it is ten times cheaper. And they have 10-20 operators to choose from. We obly have one!!! WTF????? If you have ever lived abroad and seen real Internet, you will understand what an absurd joke COX is. read more

PREDATORY COLLECTION PRACTICES THAT RUINS YOUR CREDIT! After years of paying top dollar for internet and cable services, which I auto payed, on time, religiously. I moved, returned their equipment and cancelled my subscription. COX never submitted a final bill, but instead, waited a year and then I got a collection notice in the mail. Why didn't they ever submit a final bill instead of sending it to collections? A BIG SLAP IN THE FACE FOR BEING A LOYAL CUSTOMER FOR NEARLY 20 YEARS! read more

I'm not rating the actual store; I'm rating the internet quality. My family and I pay for garbage. The service is so inconsistent. I am a part time student, my mom works from home, and we can't even last minutes without disconnecting. read more

Just went in...signed in...waited...heavy set lady in business attire walks right in front of us...NO GREETING...we remain waiting...see employee staring off into space at ger computer screen...Look! I'm all about conforming to sign in lists, but you can at least acknowledged your customers by saying you will be with them shortly...OR EVEN A HI OR WELCOME!!! Despite whatever tech you want your customers to sing in to wait....it should be a no brainer to acknowledge your customers at the door when passing by them in the front! read more

I initially had called about getting my services discounted. The representative was pleasant but not very knowledgeable. I went to Cox store and was pleasantly and quickly greeted by Nicole Schumaker. I explained that my bill had increased and wondered if there was any discounts to decrease it. She offered some choices and was able to decrease my bill. She was fast, efficient, knowledgeable and a pleasure to work with. Great job!! Thanks! Janet B read more

Cox is the absolute worst! I've lived here for 4 years and have had nothing but problems with their internet. Upgraded to panoramic, it sucked. Bought their pods, they sucked. Downgraded and bought an expensive mesh system worked better, but then the internet kept crashing. Called Tuesday, tech came Wednesday, couldn't fix it. Came back Thursday, fixed it for a day, down again Friday. I've missed 3 days of work. Kids have missed 3 days of school. Nothing but problem after problem with Cox. Avoid them at all cost. read more

Was greeted at door....but waited over 30 minutes..one associate assisting another...only two associates assistanting customers. There were two employees in a office just sitting and looking at their screens. They should have come out to help with customers. Very poor service. read more

The people here are nice and super helpful, I will give them that.....but OMG if I haven't been waiting an hour already and still haven't been helped. Does this location need more employees? read more

Nice store, clean and well organized. Cox representative was very knowledgeable and the best part was my monthly payments went down and she also added channels I never had before. the only reason I rated it 4stars was the wait time, I was probably 2nd in line before I got to talk to the cox rep and approximately waited 30mins with 3cox reps assisting customers...and the parking...there's too many good places to eat around your location there's hardly any parking available so you have to park closer to walmart... read more

Terrible wait times at this location- unreasonable. 6 places available to help customers and only 2 people actually working- terribly understaffed. Had to wait forever just to return a router I never ordered. read more

Thanks to Scott Werner. From start to finish I had accomplished everything I went in the store for in under 20 minutes. This was a trip I dreaded as much as going to the DMV. I highly recommend this location and if possible go and ask for Scott! He took care of me with great customer service and answered all my questions. read more

I usually have bad experiences with Cox, every time I talk to them on the phone (so sad). Anyways, I came to the store to exchange equipment and had a great experience. All the staff was super friendly and helpful, they manage to provide me a partial credit since they gave me a service I didn't want and I kept the same equipment. read more

I have Cox only for internet. Their prices go up and up and up. They may cut it $10 when you call and the next month it goes up $15. System has outages at times and you have no connection. Their prices are crazy high! read more

0 star for taking a double payment in advance november 22 payment posted & then in december 3 took another payment representative after representative gave me melarchy about not be able to return my payment back to my credit/bank acct during this most challenging time of covid-19 pandemic they took over $500 from my acct. poor customer service just moved here to neveda 3 months ago this should be unacceptable to customers will leave a review on google & there cox website. read more

Initially, I signed up for internet service for my daughter online through Cox Communications, which was a complete nightmare!! She spend an hour on the phone with someone in another country and they were not able to help her at all when the modem didnt work...after being completely frustration she resigned to going into the store, which was 10 minutes before closing on Saturday. The employees at this store were so helpful and professional. He explained to her exactly what she needed to do and within 20 minutes she had service!! Very nice team. She did have to return one the boxes that was shipped with the initial package. When she returned to the store to return the item they were just as nice as there were on Saturday!!! THIS store has the best service by far COX should give bonus to them for excellent customer service!! FIVE STARS***** Great job:) read more

Long wait time to just pick up a box. Cox has a greeter who just hangs out but cannot actually help people, seems like a waste. Why not have all employees fully trained to help customers. read more

It was my first time in a Cox store. I was not greeted when I walked in. There were 4 employees behind the counter and one on the floor. There were 4 people ahead of me who were called up by name, which I did not understand. But I wasn't worried, only one other lady had walked in after me, who'd not been greeted either, and we sat scowling at how long they took to help each customer. I know they are probably trying to give personalized service to each guest, including walking them to the door *eye roll,* but if that means making them wait 30 minutes beforehand, that's ridiculous. So I'd already been waiting about 25 minutes when a kid and his girlfriend walked in and were greeted immediately, name taken and everything. And he was seen next. After waiting all of 5 minutes. To the dismay of the other woman and I. This name taking BS only works if you take everyone's name. I walked out. I'm a very busy women and this annoyed me greatly. The employees were in no hurry to get everyone assisted, one of them just stood staring at a computer, probably the store manager. All 5 of them saw what order the 3 of us walked in, yet called the kid who just entered the store?! Bye. read more

Might as well take a day off from work if you plan on going to this place. Just came to drop a modem and it's been an hour. Looks like some employees not even doing much. Should make the process easier for dropping equipment off. The account was already closed a week ago. Looks like other people who came in after me got called before me. Lady who talked to me was nice but it took all of 2 mins to see me. read more

Go talk to Ryan. He is super professional and really nice. we got told something online that wasn't true and he helped us with the correct information. I would recommend coming to this store for help with products and service. read more

I went to the Cox store in Centennial center. They were quite busy but took my name and said they would call me. After standing in line for a few minutes one of the employees came by and said that there were seats along the wall and that they would call us in the order that we were checked in. I sat down for a while and in about 10 minutes Esmerelda called me to her position, she was extremely nice and pleasant as I explained what I was trying to do (add TV service) I had internet only since I was not in the house yet. She listened to what I wanted and gave me all the options that were available, I was using a cable card where I was in California and was told that the cable cards were being phased out so I had a ton of questions about how the DVR function worked on the cable box, Esmerelda was very patient and answered all of my questions. Best customer service I have had in a long time. Kudos to Esmerelda!! read more

I have been a customer for several years now and the cable and internet service has gone down hill so much in the last two years, I can't wait till my year contract is up and I can say good-bye to COX COMMUNICATIONS for good. I would recommend Direct or Dish for your television needs. read more

I've had cox for the past couple of years. The past year I've experienced significant problems with the cable service. I purchased over 30 movies and up until the past few months I have not been able to watch any of those movies I purchased. I have had 5 techs come out to the house and still no resolution. I have spoken to over 15 representatives with the company ranging from loyalty to technical and retention. No resolution. They refuse to credit my account for the movies. The cable service was so bad I had to cancel the cable. If you have cox or are getting them do not buy any movies from their service. Terrible service and over charging fees. Over charging on the bill as well. I would not recommend this service to anyone. read more

Loved that Henry showed up with a mask and put in booties before walking in my home. He did an excellent job, was extremely courteous and was very thorough. I would highly recommend Cox Cable Co. read more

I have to say that today's visit to the Northwest store on W Tropical was so pleasant. My husband and I went into the store and from the minute that we walked in we were treated professionally and with such care. Such a different experience from our previous visits at the Cox store located at Rancho and Bonanza which were always such a nightmare. Our store associate, Susan Davis, was absolutely amazing and exhibited such knowledge, a great sense of humor, and incredible professionalism. This store really seems to be well managed and was so simple to get in and out of. The staff was extremely friendly and the customer line moved quickly and efficiently. I gave five stars for a job well done! read more

I placed an order online and it said that I had to go into the store even though I have all of my own equipment. Upon entering the store Michelle greeted me and was super friendly. I told her why I came in and she asked if I had the right cords. I told her that I believe so, but wasn't sure so she offered to give me one and a splitter as well as the information to get it set up. She was super friendly and helpful which made an unnecessary trip worth it read more

I got a new modem from Cox but it had no backup battery. I called and tried to buy one from this store. No one ever answered the phone. I got the transfer circle so no help. I called another Cox help number and got someone that seemed to have no idea how to check stock at this store or anywhere. I had to suggest she might need the model number in order to search. I finally got I assume the senior person or supervisor. She searched forever and never came back. Thank God I don't have to deal with these folks very often.Incredible! read more

Going into the store was a waste of my time and efforts and then to have some snot nose tell me that I could have gigablast at my home when we don't have the fiber optic cable in our area. He did not like my tone and I did lose my cool but after being a loyal customer for 14+ years perhaps we need a change. I will be calling Cox Corporate about not only his attitude but his demeanor not what I would expect from Cox. It really should be a negative star but that is not possible. read more

Tramel was helping us out to get the​ internet service​ because​ we just moved here from​ out of state. he was really helpful​​, the first time we went in the system did not show the self-install​service​e but the next day we went back the system let us do it so we git the internet and alread hooked it up to the sevice and everything works perfectly​. read more