Ginger, our server was very polite and attentive. It was a pleasure to leave her a large tip. She earned it. The food was good and the wait to be seated and served was not long. The floor in the gift shop was sticky though. I don't know why that bothers me, but it does. read more

We had an awesome meal at cracker barrel , I had pot roast and mash potatoes gravey ,my husband and son enjoyed The Sunrise platter that had everything , delicious !! We played a game with golf Tees while we waited .then we did a little shopping my son got a scooby doo tshirt.I would highly recommend this Cracker Barrel our waitress was very nice and funny. read more

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Great food. I don't got to Cracker Barrel so I cannot really tell you if this place is consistent but the experience I had today was great. The service was very friendly and our server always checked on us. Food came in about ten minutes or so but we could not tell because we were playing non stop the wooden games supplied on the table. The options were great on the menu and the all day breakfast was great. I ordered the breakfast sampler and it was amazing. The amount of food that came with it was a lot. From ham to apples everything was good. The biscuits were perfectly cooked and the bacon was just right. I will definitely come here again and I recommend this place to anyone craving good southern food. And BTW the prices are low and very reasonable which makes eating here 10x better. read more

Cracker Barrel Old Country Store - American Near Me - Sevierville, Tennessee

This restaurant does not even deserve one star. Me and my family walked in at 8:38 PM 6 waiters looked at our table talking for those 20 minutes for them to decide who was going to be our server. At 9:05 a waiter walks up to us and says our grill is closed and the cook is outside. She leaves to speak to the cook that I made straight eye contact with and he said no we can't take them. She comes back to the table to say sorry we can't service you. Then we proceed to inform her that we where waiting for 20 mins and they were talking without coming to our table. Needless to say the manager wasn't even available of course! I would not recommend going there. This was my first appearance there and I won't be going back. read more

Safety protocols here for Covid19 are terrible! Many, I do mean most of the waitresses and waiters had their masks below the nose. Our waitress could not keep her hands off her face and including rubbing her nose. No gloves, clears plates, and delivers food after clearing plates leaving hands contaminated. One waitress was seen sweeping then goes into kitchen and gets food. Come on!!! Safety first! Now the food. Eggs cold, quality has gone down hill for awhile now. read more

First, both the person seating us and several waitresses had their masks pulled down past their noses or down on their chins. Second, eggs were cold, bacon was cold, toast was cold and butter was so cold you couldn't spread it on the barely toasted toast. It was simply a horrible meal after a long drive. And then the waitress kept grabbing the front of her mask then grabbing the food plates and serving. Seriously, what's the use? Bad management not to monitor the employees and what product they're serving. Bad! read more

What can you say about a Cracker Barrel. They consistently provide the same experience across the chain as a whole. We came here for lunch on this day while driving our RV. This location like all of the other they have large vehicle parking. Upon entering the restaurant we were greeted by the hostess and shown to our seat. We asked for a high chair and they promptly brought it out to us. Our server came out ant took our drink order and when he brought them out he came with biscuits and cornbread. As usual I order the chicken fried steak. The steak came out as expected and tasted good. The waiter we had was friendly and provided good service. I really haven't had service problems at a CB. The store was well stocked and they have those great old candies that takes you back to your childhood. read more

We usually grab dinner here as we enter town. The food is always good, along with the staff.

Went for a late breakfast. Me, my husband, and my daughters (age 16 & 21 months). My little one was in a great mood. It was a little busy so a manager named Barbara took our drink order. She was so friendly, my little one was fascinated by her keys. She came back with our drinks and actually bought my daughter a my Little pony beanie baby. Needless to say my little one thought it was the most amazing thing ever! She literally has not put it down since she got it! Thank you Barbara, your generosity has made her mini vacation complete! read more

Horrible restaurant and staff! Placed an order to be delivered and after an hour of waiting called only to find out food had been taken back to the restaurant. Management said that the food would not be redistributed and refused to give refund. read more

Amazing job at first you think it is a older restaurant but once you step in you are going to love it and YOU HAVE TO TRY THE CHICKEN FRIED CHICKEN I LOVE IT read more

I actually stopped by here twice with friends during a recent trip through the area. They're big Cracker Barrel fans, so I deferred to their choice. On my 1st visit I had the turkey and dressing. The turkey was ok, bu the the dressing was way too dry (as if it had been cooked long ago) and not seasoned well. In addition, the gravy was very bland. On 2nd visit, I had the spicy grilled catfish, which a gray color I had not seen in catfish before. The flavors were ok, though. The green beans were cooked well, but not seasoned at all. I did have a taste of one guest's hash brown casserole w onions & cheese, which had awesome flavor, and the biscuit and butter was excellent, light and fluffy. Service was average. Atmosphere: 4 Service: 3 Food: 3 Value: 3 read more

The fried shrimp platter is delicious. The steak burger is also just right. All the food is good. Nice waitress, too. Clean toilets. We are loving Cracker Barrel. The decor and the store is almost identical with the one in Smyrna, though. Coincidence? I think not. Well, we have only been to two Cracker Barrels in US. But so far we are lovin' it. read more

Absolutly terrible! Our food came out a little at a time. One person in our party didn't get theirs until 10 minutes after everyone else. Waited 10 minutes to get syrup and butter. 2 meals were wrong. Waitress was a know-it-all who wanted to spend too much time chatting about herself and the coke machine than about making sure the order was correct and bring thingscin a timely manner. read more

One of a kind place to eat. Good menu. Breakfast is available anytime which is great. Gift shop is always interesting.

Was told on the phone that there was no wait for a party of two, walk into the restaurant & all of a sudden there's a 30 minute wait for a party of two?? "Checked in" online at another Cracker Barrel but don't be fooled, you have to actually go in & check in to be on the waiting list!! What's going on with Cracker Barrel lately?? They suck. read more

Placed curbside order and was told 25min until ready. Arrived called to let them know I was there and was told 5 more minutes & asked for the type of car so they can bring it out. 20 min later still no food. I went in and when I asked i was told " you mean you wanted your order now?" Really? This was a fiasco. Very disappointed in the service and lack of apology for the long wait. read more

As always food good. Our server Deborah was great very friendly and helpful. We will come back.

Super friendly and the kitchen was super quick! I ordered a to go order and it didn't take long at all! I ended up eating at this location twice due to such friendly staff while on vacation! read more

Website says they close at 9 but showed up at 8:30 and people inside eating and the door locked and said closed. If going near closing time call first they tend to close early. read more

went to see a relative after 20 years, they refused to seat us together. they put us around the edge of a large empty room and said it was the only fair way for the servers. I told them I was going to another place to eat and the answer was at least we were in the same room. we finally got them to push tables together and had all three servers . they didn't have the advertised campfire dinners or pork chop bbq, they didn't know what we were talking about, you are better off driving 5 miles into pigeon forge to another cracker barrel where they are excellent with customer service read more

We eat here fairly often & the service normally runs from super fast to kind of slow, without depending on how crowded the restaurant is. Yesterday, we were seated promptly & ordered within about 10 minutes. 30-40 minutes later (during which no one was around to refill coffee.. other wait staff with coffee pots just walked on by). we received our food. Both of our breakfasts were room temperature at best. The eggs, pancake, all of it. Left it all, paid for coffee & the lovely lady at the register couldn't believe it when we told her our experience (they always ask how the meal was). She offered to get the manager, but I was so disgusted, I didn't even want to bother. We won't be going back! read more

Have you seen the show kitchen nightmares? That was our dining experience tonight. Horrible undercooked food, not what we ordered, left sitting under a heat lamp. Lonnnnnng wait, awful service The one star was the least I could give otherwise I'd do -10000. Just awful please save your money and time. read more

We went for breakfast on June 29, 2012. My group was quickly seated. The food was very quick too. My only complaint was that syrup did not make its way to our table with my pancakes. I feel like it was probably a mistake. My food was very good. Others in my family had blackberry pancakes. They mentioned that some of the berries were sweet tasting, and some were very bitter. As I'm not a fan of blackberries, I'm not sure if this is related to how ripe or fresh the berries were. Cracker Barrel is always a good and safe choice for a great meal. This location lives up well to the Cracker Barrel tradition! read more

We have been to several Cracker Barrel restaurants and this one had great, fast service and hot good food. We walked in and were seated immediately, which was surprising for as busy as the area was. Our food came quickly and was hot and fresh. No complaints whatsoever! read more

Not even the simplest request will be honored at The Sevierville Cracker Barrel!!!!! Me and my wife went out for pancakes, bypassing all of the famous pancake houses in the area, we went to this location. We are local residents to the area have NEVER been stonewalled by management (Sandra Fonsesca) for a substitution as we were today! We asked for and was granted this EXACT substitution 3 days ago at the Pigeon Forge location. Pancakes for eggs, what a life-changing request that would most assuredly put this restaurant out of business IMMEDIATELY- May not seem like a big deal, but to I, the customer, it was a MAJOR DEAL!!! Further on in our visit, sides were missing from our order, condiments we not delivered, it was overall poor attitude and attentiveness!!! On top of EVERYTHING, we were OVER CHARGED for our piss-poor excuse for a meal!!! We have many choices to spend our hard earned money on local businesses, and we chose to spent it here. LET ME TELL YOU THAT IS A HUGE MISTAKE WE WILL NOT EVER MAKE AGAIN!!!!!! If you need more examples of this visit, victorprice14@gmail.com read more

Went in for breakfast took 5 minutes to be seated with no one in line the host must have been late to his shift no one standing out front to greet.The girl that finally came up front just handed me my menu and silverware and just told me to seat my self I guess Cracker Barrel must have stoped believing in seating people. After I pick my seat I have to wait 10 Minutes that's awful it should take 10 minutes to get my food not meet my waitress. Food was sup par and they didn't offer my any biscuits to make matters worse I was late for my meeting thanks Cracker Barrel don't come here unless you have 2 hours to burn. read more

I walked in still drunk from a very interesting night(strippers, moonshine) etc. the food was really good and really helped me sober up.

I had chicken fried chicken with mashed potatoes, Cole slaw and grits. The mash potatoes looked and tasted more like a baked potato - dry, not moist and buttery. I had to ask for extra gravy for my chicken fried chicken as there was little on there. The coleslaw and the grits were both very good. Overall I like Cracker Barrel as a restaurant alot, but this one was not my favorite. read more

I don't care which cracker barrel I go to, the service is always terrible, yet I keep giving them chance after chance. Today I walked in around 8 am and it seemed moderately busy. No one in the one section had food on their tables, and my party was not acknowledged for even getting waters. So, we left. How long is it appropriate to wait for service. It seems that the Cracker Barrel in Pigeon Forge TN has the same issues. Very slow service. There are too many choices in the area to keep getting the same treatment. I do not recommend, based on the poor service. God forbid should I have to be somewhere after the meal. read more

We love Crackle Barrel and always have a good experience. We stopped here for breakfast during our evacuation. The hostess wasn't welcoming or even remotely friendly. We sat for over ten minutes before a waitress came to us. She was obviously overwhelmed when she did finally come. She brought us biscuits and about ten minutes later watery coffee. The condiments were dirty with syrup and chunks of someone else's food. The appetizer plates were dirty and wet. When the food arrived it was hot and good. We were never offered refills or thanked for our service. The only reason this review gets two stars is because of the quality of food otherwise I wouldn't give any stars. Worst crackle Barrel experience ever and most expensive breakfast I've ever had there. read more

The food is pretty good. By that I mean I'll eat there if someone else is paying. The waitress was really friendly, but the food came out really slow and it was obvious that some of our food was under heat lights for a while. I've had better food and service at other Cracker Barrel's. read more

This morning we had such an amazing breakfast. Our server Danny went above and beyond. He had multiple tables at once and I never ran out of anything. He was so on top of his service and so kind. I would ask for him anytime I eat here!!! read more

This location is, according to the wait staff, a text location for menu changes. The salad has changed to include a block of cheese rather than shredded, they have discontinued French dressing, the lettuce has changed in quality according to me wife, and the croutons were hard instead of soft. The rest of the meal is was per normal. read more

Ordered the Friday special, fried fish, husband ordered his with mashed potatoes with brown gravy & green beans - it was right to the table with Cole slaw & mashed potatoes with white gravy. I ordered mine with Cole slaw & steak fries, only got about 15 fries. 07/30/16 Okay we went back with the grandchildren tonight - everyone's order was correct except mine. Requested bacon cheeseburger, done medium. Arrived well done, dry, cold, with 2 slices of cheese (not melted), without bacon. read more

My family and I came to eat while in town. We love Cracker Barrel and eat there often back home. We actually ate here our first night here in Tennessee and came back for breakfast the next day. Either time was not disappointing. The food was hot and the service was great both times. read more

The customer service was good until I found a long piece of hair in my apples which was very disgusting you have to wear hair nets in the kitchen I am pissed. Then the manager walked passed me 3 times not even to apologize. I advise no one to eat here!!! read more

This was the BEST one we have ever stopped at our server Chris D was so nice and hospitable. Service was fast (which normally its not) our food was hot and our coffee cups full. So, what more can one ask for? Chris was very helpful, he should be a person of interest if they have a training for new employees, he should be the TEACHER!! Great Time!! Thanks Chris!! read more

Nothing to look at here WE close at 10 pm. I just think in a town this big this would be a great place to build a set down restaurant. But that's just me, some ppl like to eat after 10 pm read more

My server was awesome the place was slammed busy my food came out quickly and hot, for a Sunday lunch rush I couldn't of gotten better service. read more