Derek did a great job providing us with so much information. Craigs Air Condition accommodated us by scheduling installation much quicker than other companies. Their excellent service made it easy for us to choose their company over 4 other companies. Craig was on hand during the installation to make sure everything was done right to our specification and answered any questions while work was being done. Keoni was so polite and treated our house with care when he was doing the installation. They even helped put our furniture back for me. I am so happy with our new air conditioner. Thank you Craig's Air Condition. read more

Craig's Air Conditioning - 30,000 BTU Mitsubishi - Heating & Air Conditioning/HVAC Near Me - Kapolei, Hawaii

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I was impressed that they came out and went straight to work instead of doing an estimate & charging us another fee. The crew was young- but did a good job. I'm grateful that I didn't feel taken advantage of after hearing horror stories about HVAC repair contractors. read more

I just didn't have a good experience using this company. They might respond quickly, but they failed to fix my air conditioning numerous times--while simultaneously charging me service fees and parts. I believe they lack sufficient customer service and fail to provide quality service. I would look elsewhere for air conditioning service or new installation. Don't get ripped off like me. read more

Wish I could give a better rating, we had got Our central ac repaired by them. Spent around 3800. Well fast forward 6 months.... our central Ac is broken again. We take care of our ac unit get it cleaned every 2-3 months and maintain our filters. When we called back to let them know that we were still having the same problem they gave us the run around... well here we are spending more money.. Update: 9/18/18 NOA! You are Awesome! Thanks for figuring out a simple job, and running our a/c!!!! You thoroughly checked everything out and figured it out correctly! For future reference ONLY ASK FOR NOA! Honest, direct, educated, and knowledgeable for his job! He def has passion for his job and speaks volumes! read more

Money sucking company, they charge me for everything, coming down and telling me what I already know what wrong with my A/C. The technician what knowledge of his job and advise me that I needed a new system. Because of the Freon was out dated. It took a couple days to get a quote from them. But there price was high then the others quotes, that's why went the other company for my A/C system. read more

We got quotes from multiple sources around island and chose to go with Craig's Air Conditioning. They were more on the pricey side but our reasoning for going with them follows: we got much lower quotes on replacing/installing the AC unit in our house from other dealers but would have had to wait 3-6 weeks before the crews could come to our house to start work; Craig's was able to get out to us a few days after signing the quote. Several dealers only had a couple of people that work in their office and reading reviews on Yelp and online showed it took them weeks before they would come out to fix/do maintenance on existing units they installed; Craig's has many workers available and reading reviews shows they are able to come out immediately to look at/fix an issue. The majority of reviews on the sources we got quotes from had very little follow-up to no follow-up when called to have someone check on a system (even for ones they installed!); Craig's had no negative reviews on follow-up and, in fact, put customers who have systems installed by their crew ahead of people who just call in to have someone come look at an issue. Now listen to this (this was the selling point for me): I would write Derek, the face of the company to help get your quote, asking questions and it would be around 8-9pm at night. He actually wrote me back several minutes after sending my email! That is dedication! Yes, they are more expensive but it feels great knowing you are working with an exceptional crew that will take care of your system in a timely manner when called upon. A sincere mahalo nui loa to Derek, Vicky, Keoni, Mike, and the entire crew for getting our new AC working. You all are extremely professional, honest, and dedicated! I will be recommending Craig's Air Conditioning to anyone looking for assistance. read more

I didn't use the Craig's Air Conditioning services, but I did contact them for a quote and they responded really quickly! I contacted them about installing a window A/C unit, but unfortunately they only specialize in split A/C units! Kathy Kojima was kind enough to refer me to someone else which I appreciate! Mahalo! read more

From the start to finish, Craig's is a 5 star company! Got a quick call back with pricing, scheduled my chemical cleaning for two weeks later and here we are today...exceeded my expectations. Jordan was neat, polite, responsive to my questions and also offered an option to cut my rusted screen to prevent metal fragments from blowing out. Hard to find good companies even more difficult to find good workers but Craig's got it all! Price was a bit higher but you get what you pay for. Buy Local...buy from Craig's! read more

Craig's Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Kapolei, Hawaii

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They were professional and knowledgeable. I highly recommend this company. They were patient, answered all my questions and they call you back right away. I hope my A/C system doesn't break or have a complication like the previous reviewer. One of the units was briefly unresponsive to the remote control but it was just a one time incident. read more

It is so nice to have a honest and knowledge staff. I had a split system aircondition that I thought was not working since I was not feeling any cold air I had called another company to see if I need to replace it or if I can have it fixed . The first company looked at it and said I have to replace it since it was a old system and don't make parts for it and quoted me a replacement price of 2300 . I then called Craig and dereck came and took a look at it and said it probably could get fixed so today Noah came and did diagnostic test and wala it was working fine and it was blowing cold air . It's so refreshing to have a company that is honest and won't take advantage of somes lack of knowledge of how system works read more

Good service, reliability & Quality of units used But cross your fingers that tje New unit (that you paid really, really good money for) doesn't have a glitch. They will come back but all if a sudden, the units warranty that covers replacement, doesnt cover LABOR. I feel that this is where Craig's AC takes (only a bit) Advantage of. .because I not only had a "maintenence plan" with them, for the old unit, but I opted to renew to cover tbis New unit...so when this "new" unit stops cooling a few months later... there was/is NO consideration that I have been a customer for years...not right. read more

My mother was hospice at home and we had 2 portable AC's running but it didn't give her comfort. Got on Google and started contacting companies to install a Fujitsu but a lot of them replied that the earliest would be August, which is understandable because it's the busiest time for them. However, Craig the owner of the company heard about my mother's situation and decided to come & take a look and give us a quote on the same day (Thursday). During that time he told us the earliest he can install it will be Sunday which we were so pleased but he emailed that same day and said his guys will come in tomorrow to do it. Our jaws dropped in awe of his offer. They arrived at 2:30 pm finished at 5:30 and our mother enjoyed it until her last breath on her earth at 7 pm. God bless you Craig and your business! You gave our mother comfort during her last hours. Your guys that came in to install the unit were so amazing and thoughtful. They tried to be quiet as much at possible. They did an amazing job and gave great tips to ensure longevity with our unit. May you and your family, your business and everything you touch be blessed. read more

This company was very fast with responding to me about an issue. Their customer service was so professional and courteous, as well as the service tech who came to our home. It's good to know there are professionals who are focused on helping resolve a/c issues, and care about their customers! read more

My air conditioning unit in a 3 bedroom townhouse was okay, but I would like to check up the system. Since Craig's got all the 5 star reviews, so I called to have an appointment one week after the call. Two guys showed up and they were very professional. Nothing wrong with my system after checking, but they went ahead to perform a chemical cleaning. They spent about one hour and charged me $450. I was satisfied with their work. But I thought the costs were on the expensive side, so I deduct one star. read more

On time. Super professional. Thorough. He spent the time to walk through issues and solutions. We will definitely be using Craig9from now on. read more

Definitely feel I can trust this company for my air conditioning repair needs. Called last week to schedule for an appointment today, and their scheduler, Roxanne made it quick and pain-free. Their technician, Ricky was prompt, friendly, and knowledgeable. My split A/C in the Master's bedroom was blowing warm air for several weeks. After Ricky got done with it (in about an hour), my A/C was blowin' ice cold air! He suspects there is a leak in the coils, and will follow up on it. From now on, this will be my "Go To" Air Conditioning Company whenever I may have problems. I KNOW for sure my wife and I will have a Cool, Sweet sleep tonight! read more

Fantastic company! Excellent online presence. I can correspond online only and Craig's have this capability. Great bunch of guys, too. AC install is clean! They seem to take pride with their work and are very courteous. Highly recommended. Don't bother getting quotes from anyone else! read more

Needed all our split A/C units cleaned. Found this business through a val-pak flyer, and after calling the business was impressed by the level of telephone customer service. We had a LOT of units that needed servicing in one location and they offered to help us out with the overall cost (WOW!) if we didn't mind a call back after she talked to the owner. They were scheduling for about a few weeks out, so it was fine since we wouldn't be doing service for a bit anyway. Got a call back a few days later saying they could give us a discount if we did do service for all the units at once. The discount was great and we really needed the service, so we said "sold!" But this review is mostly about the work in the home. Can't say better about the telephone customer service, but you call these guys to come to your house and not talk on the phone, so here it is. DOs: +Appropriate workforce: they sent 3 guys to handle the amount of units. I like this because it means that we aren't stuck all day in the house. +Clean: the guys put down plastic, covered those few things that were moved away but that they just wanted to take extra care about (electronics, etc.), and were careful to spray cleaner specifically on the unit. Cleaned up after themselves. Totally self-contained. Very careful about the chemicals, which was nice given that the little one was running around at the time. Nice to know you can have people around when they're spraying stuff (no, don't go right up there and inhale, but you don't have to leave your house or go outside). When they left, we pretty much didn't know they were there, except for the lovely, clean A/C units! +Honest: some of the A/C units were dirtier than others, and the guys said that if we didn't want to clean all of them it maybe wasn't necessary. However, we knew that although it might seem clean on the outside (I went at 'em with a brush and cleaner, but couldn't get deep in), the units needed a cleaning where you couldn't see it. A lot of companies would've cleaned stuff that didn't need it and not said anything, so we appreciate the honesty, even though we did want them all cleaned. +On time: Um, what it says. :) +Hard working: they stopped once for a break, but worked through lunch because they said they thought they'd be done soon. Wow... +Quality control: most experienced guy checked the work, and even resprayed/recleaned where he thought it was necessary. +Thorough: more than once, I overheard "nah, I can get it more clean than THAT" after the guys looked at the unit when the spray was washed off. How nice is *that*? +Fast: They finished faster than we expected, but based on what I observed, it was because they were efficient about it all and not because they were cutting corners. We like that. +Helpful/Respectful: they offered tips on when to clean the units, what kind of maintenance we could do, and what to look for. Friendly and respectful of our stuff and our family. Came in uniform; no inappropriate t-shirt slogans/street wear. No swearing, no "off" language, no yelling, nothing negative. Pretty much just a bunch of nice guys working hard on cleaning our A/C units. +Honest pricing: COST IS PER JOB/UNIT, NOT PER HOUR. Sweet. Super sweet. We know there are other companies out there who start charging an hourly rate when they step out of their door, not when they step through yours (you know who you are) but not here. We love honest pricing, and really loved Craig's for running it in a way that is understandable (like at a mechanic, etc.). DON'Ts /MAYBEs: Don't have one. But there is STUFF TO KNOW: *The A/C units will run. A LOT. To test pressure, etc. So if you're freaked out about the electricity getting used, you might want to relax about that a little before they get there. We aren't used to every A/C unit in the house running for most of the day, so it was a shock for us at first. Not a dealbreaker at all, tho. Bottom line: Would use this company again. Family-owned company (the lady who called us back said she was the daughter of the owner, and there really IS a Craig...), which we love. Local company, which is even better. We love local companies who hire local talent and grow local talent. Nice people, great value, experienced employees are sent out with anyone who is at all inexperienced (like that they don't send out somebody who just graduated and cross fingers), professional all the way around, and good at what they do. Accepts credit cards. Emails pdf invoices. Awesome!!! read more

Check out other places for a more affordable prices before you try this one. Their labor cost is about the same as others but their parts are so much more expensive. My AC broke down a while back, after a 2 week appointment, a technician came down, looked at the unit and found a dead gecko inside. That was $183.25, less than 10 minutes. Then they were to come back to fix it but forgot about my appointment for another 2 months during which time I was calling and emailing them multiple times. Finally, I received a quote from them. Parts alone was $2,000 + $570 labor costs. I called a different company to have it fixed and paid only $1,239 ($719 parts + $520 labor). read more

Let me tell you - this company is awesome! Our family had a huge ordeal getting our AC replaced but Craig's was the one true bright spot during the whole experience. When we started the process, our rep (Derek) was quick to get out to our home and produce a reasonable and fair quote for a number of different options that would fit into our budget. There was no pressure and he was able to answer all of our questions quickly and effectively and was always there throughout the process working hard to see that the job would get done. We decided to go with Craig's but let them know that our HOA was extraordinarily tough to get approval for this type of project and, in fact, was the main reason as to why many homeowners had simply given up on getting their units fixed. From the owner (Craig) on down, the company did everything possible to support our proposal to the HOA and ultimately got it approved. We had one company simply give up because there were so many challenges but Craig's stayed with the customer all the way and saw the job through. In fact, Craig personally would keep in touch with me to keep us updated on the progress and lend an encouraging word when things seemed most bleak. The office staff (Roxanne and team) were outstanding as well; always being so upbeat and letting us know that we would eventually get this done. When it came time to schedule our installation they were very helpful in fitting us in. Same holds true for the installation team (Keone and crew) who diligently got everything done much faster than anticipated. In fact, they stayed to answer any questions we might have and offered tips on how to best keep the system running efficiently. Craig has a wonderful team providing true customer service and a quality product. I highly recommend you give them a chance when considering any work you need done for your cooling needs. We love to support local businesses and Craig's AC would be at the top of the list for companies we would recommend here on O'ahu. Mahalo for a job well done! read more

So glad they sent Noah to our house! He was super helpful and I could tell he really knew his stuff. They were able to fix our ac so quickly, even with having to order parts. I highly recommend Noah and his team! read more

Had my install along with some chem cleaning done yesterday. All I can say is from start to finish (Call for free estimate-Roxanne, the estimate-Derek, the install-Keoni and Davy, the follow up-Roxanne) this is a Professional Locally owned business!!!! Even had the pleasure of meeting the man himself - Craig They were attentive to our concerns and honest to what we needed and didn't need! Worked around our schedule to make sure we were ready for the install day! Totally satisfied with the process and product! Will definitely be doing business with them again (as well as using their maintenance program) when our older units decide to quit on us. If your looking for honest straight up work from a 'locally owned' company, you won't be disappointed with Craigs AC!! Mahalo to the staff and Aloha read more

They are very professional,on time and friendly. I am bery happy with choosing them. The one thing that stand out is the options they took the time to explain the pros and cons to all my options. I will be recommending them to friends and family. Thanks for everything Matthew A. Arzadon read more

Highly recommend you call Craig's for your A/C needs. Our 3 units came with the house- no idea how old they are and they do a wonderful job servicing them. Waited 3 yrs between cleanings, the one unit that is hardly used was still clean so was told no need to service it- Saved $$. I have never been told that I needed something new. This company is the best. read more

We decided to have our split A/C units professionally cleaned in order to maintain their performance and prolong their lifespan, but most importantly to optimize the quality of the air our family breathes in our home. Sooo glad we chose Craig's Air Conditioning. We couldn't be more pleased with every aspect of their service. Everyone from the office staff answering the phones, to the technicians who performed the work, to the owner of the company were incredibly friendly, courteous, and professional. Thanks to Noah, JC, and Chris for doing a fantastic job! read more

These guys are great. I called about seven different AC repair companies. Most of them didn't answer and never called me back when I left a message, and the one that did was two days later. Three answered and two didn't have openings until October (it was late Aug when I called) and only Craig's was able to take me in a little over a week. Keoni came out and besides being extremely personable, was fast, able to troubleshoot the issue within 30 mins and got my AC back in operation that day! They are a A+ operation with top rate customer service and are true professionals. read more

Craig and crew are professionals. They came on time and if there was a delay , they called and informed us. We had them replace our central air conditioner -- of course there are snags but they were willing to work with us and come to a solution. The outdoor unit was too large and had to be replaced with an upright ... the unit was brought over from ewa side without delay. At the end of the job , they cleaned the areas and looked great . We thought it would take several days but they finished up same day . Otherwise I would have to take another day off from work. We are pleased with their work and decided to use them for all our yearly maintenance and future air conditioning needs Another benefit is that we are able to pay with credit card. read more

Highly recommended! Called to make an appt to fix the leak in my AC, was booked for next week and had my AC leak fix that day when they came. Amazing workers, from reminding me about the appointment to expected cost...thank you so much! read more

Craig and his staff are so easy to work with! Always friendly and willing to work with us... Great local company! Would definitely recommend them to friends and family... read more

Extremely pleased customer! Had communication issues with another company that left a repair job incomplete. So I decided to try out Craig's and had a much more pleasant experience. Scheduling was quick and easy, tech's were very helpful and knowledgeable. I am so happy to have found a reliable A/C company! read more

The staff and crew at Craig's AC are absolutely amazing! Their response time in doing site inspections and preparing bids is excellent! Their bids are more than competitive and their quality of work and attention to detail cannot be beat. I always look for locally owned and operated companies to work with at first, but they need to deliver a high quality product/service for a fair price to keep our business. Craig's AC has surpassed all of our expectations. We will always call Craig's first. read more

I e-mailed, Craigs Air Conditioning, after hours the very same day they e-mailed me back, I called them the next day for an appointment, Craig, gave us a great quote, that we couldn't refuse. They worked around our schedule to our convinence, they game on a Saturday, right on time. Noah and his assistant were very professional from the beginning to the end. I would highly recommend Craigs Air Conditioning read more

Service was very smooth from beginning to end. We requested three quotes from ac installers to replace two broken old units and decided to go with Craig's. Craig's was the only installer that provided full service meaning the electrical was done as well as any hole patching. With the other installers we would've had to have patched the existing holes on our own and found our own electrician. The estimator Derek was really thorough with the initial evaluation and really easy to talk to. The two guys who came to install were really friendly as well. Although they were not the lowest quote we decided to go with Craig's for their full service. Scheduling and payment was smooth as well. We were instructed the whole way through. Very happy with the experience. Thank you Craig's! We recommend Craig's for their outstanding service. read more

Craig's Air Conditioning came by today to clean our split AC unit. They were very prompt and arrived at 12, when I was told anytime between 12-1p. Noah and Keone were efficient in cleaning the unit and answered my questions about how to maintain the unit better. After cleaning the unit (which was blowing strong cold air), cleaning the work space, and leaving, I noticed water dripping from it and called the office. Within minutes, Noah personally called me back and said he was on his way back to take a look. They returned within 20 minutes and were able to resolve the dripping water problem in less than 30 minutes. I really appreciated their quick response and accountability. This is our second time using Craig's, and we will continue to call on them for any of our AC needs. read more

We finally decided to get AC and called Craig's Air Conditioning. We couldn't be happier with the service and product. From estimate to install, it was a seamless process, professional and fast. The estimate was straightforward with no complicated pricing or hidden fees. Working with the office was easy and the office staff was friendly, helpful and customer-focused. They worked with us to schedule the install around our calendar and made completing the paperwork easy. The install team was professional, courteous and technically-trained and installed our units in less than 8 hours. Once the instal was complete, they checked everything making sure our new AC was working perfectly, explained how it worked and answered all our questions. I highly recommend Craig's Air Conditioning. Thanks Craig and team! read more

I can't say enough about how much I appreciate the team from Craig's Air. I recently purchased a new home in Ho'opili in Ewa Beach that didn't come with air conditioning. I gathered four estimates from different companies and Craig's beat the most expensive by 40% and the next closest by a couple hundred. ​My home was difficult to install the split air conditioners because DR Horton didn't provide the exact blueprints​ of where the wiring was to install our unit. Derek, their estimator, assured me that they would do their best to get the job done despite the lack of information. When Craig's Air came to install the air conditioners, there were some setbacks, but they made sure that I was well taken care of. Because of a lack of information, they had to put numerous holes into my wall, but they made absolutely sure that they patched everyone one of them to the point that I can't even tell that there were holes put there. They even did a thorough job in cleaning after themselves after the project. These guys did a tremendous job, and I definitely​ recommend them. read more

I LOVE THESE GUYS! I WILL ONLY CALL THEM! They work hard, have honest recommendations, and they get the job done! If you need AC repair or AC isn't operating well *leak or fan issue* I highly recommend them! :) forgot to mention the person that came out and has come out to our home is Noah! Super awesome guy! Loves his job!! read more

We had Keoni and Noah from Craig's Air Conditioning come to troubleshoot our master bedroom split A/C unit. They were extremely informative, helpful in their recommendations and demonstrated professionalism throughout the visit, I was thoroughly impressed with the promptness of their service call and will surely recommend them to anyone needing this type of service. I will definitely contact them in the future for our A/C needs. read more

I found their discount coupon in ValPak, called and scheduled service for my Mitsubishi split which wasn't performing well. On the day of the appointment Jordan and his helper called and asked if they could come early because they finished their previous job. They arrived in uniform, in a neat van, inspected, gave me an estimate, and went to work. Believe me, no homeowners have equipment and knowledge to service like those professionals. After about 2 hours of steady, diligent work, my system was restored to like-new condition. After cleaning up, replacing everything back to original locations, they left a summary of work performed. Other than the extremely cold air blowing in my house, you would never know that they were there. About two hours later I got an email invoice which I paid securely with CC. Easy peasy. I'll never let my system go without servicing for 5 years. I'll recommend Craig's A/C to all my friends because I felt like I got way more than I paid for. read more

Craig's air has got to be the best company to ever work with. From beginning to end. From calling for an appointment with Roxy, meeting with Derek for the estimate, and the actual removal of old and installation of the new with Keoni and his crew was the best customer service I have ever experienced! They all know their role in this business and they are so easy to talk to. I am truly amazed. I almost forgot what it's like to deal with people like this. I'm glad they have a service plan so that I can continue to do business with them. Thank you all for such a pleasant experience! read more