I spent over $10,000 on flooring from this company, which was installed by a subcontractor they…read morewere partnered with at the time of purchase. Although they stated they "did not do the install," the installer was directly connected to and recommended through them. Three years later, the flooring is separating and clearly showing signs of being installed too tightly, a known installation issue. Instead of standing behind the product and the partnership they promoted, the company has taken zero responsibility and has pushed the issue entirely onto the subcontractor. This is an extremely unprofessional way to handle a major flooring failure, especially given the cost and the fact that customers are led to trust their installer partnerships. Being passed around rather than supported has been frustrating and disappointing. I would caution anyone purchasing flooring here to get everything in writing and be aware that accountability may disappear if problems arise later.

Very impressed with management as they have helped us navigate the flooring back order that's…read moreoccurred! I'm excited to have the floors installed in a few weeks!

They did a pretty large, and costly, job on my home. Overall good work, but when it comes to…read moredetails and follow up there's much to be desired. No communication after repeated trys to reach someone.

I needed interior renovations done but had already moved out of state so I needed a contractor who…read morecould handle everything for me. Two thirds of the work had been done by the time I was able to see their progress and I was definitely pleased. I had to leave before the final touches so I didn't get to see the finished job but my realtor said it all looked great. The owner contacted me when a problem arose with sanding and staining the hardwood floors, told me exactly what was wrong and gave me reasonably priced options to fix it. The result was just right and I have gotten compliments on the floors. Price was a little on the high side but worth being able to leave everything in their hands. Marked Punctuality as N/A because I wasn't there to see. The time estimate was for about 3 weeks but it actually took about 5, mostly because of the delay caused by having to change plans for the floors---no fault of the contractor's!

very poor customer service - Very poor customer service. The quote was delayed, and the final price…read morewas higher than originally quoted.

I had a new bedroom carpet installed and the entire process from picking out a carpet in the…read moreshowroom to installation was seamless.

I found PTR by an online search for a company to come and do a shower pan and floor repair in a…read morebathroom that had water damage. Right now, it's tough trying to find a contractor to do work, much less good work. I was pleased and satisfied with the whole process. The owner came and made the estimate on the promised day at the promised time, they then gave me an honest price that fell in my range of estimates. I opted for new fixtures and tile resurfacing in the shower, as well. On the day the job was supposed to begin, they showed up in the morning and worked diligently for the next several days, completing the job in the timeframe they gave. Overall the experience was great. On top of that, the work was excellent. The shower looks brand new, my floor is modern and nice, and everything is symmetrical and color matched to provide a perfect aesthetic. Jeff and his team took the time and did it right. They kept in touch and never had a problem with keeping me in the loop. I'd recommend to anyone based on this experience and I'll use them with my next bathroom or tile remodel, for sure.

Absolutely disappointed in results and customer service. The website states that the owner does the…read morework himself and guarantees satisfaction.... not true at all. Two employees came to do the initial job and there were several areas that needed to be fixed. The owner came to do the repairs but ended up painting the shower floor the wrong color and not repairing areas specifically discussed. Another visit, new paint on the floor again, a couple more repairs... each time an area was repainted it left crackle marks and is very obvious. Within a week the newest layer of paint began to peel up... after yet another repaint (all this time I had expressed concern that the lower portions didn't seem to have been well covered and perhaps just a total re-do would be best) I gave up on trying to get satisfactory results. It also took repeated attempts to get the owner to contact me back every single time and even then he was clearly annoyed by me. None of these issues were caused by anything we did so I didn't understand why I was made to feel otherwise. Total waste of money... the floor doesn't come clean and you can see areas of the old blue color still and areas of exposed old grout. There were dings left in our freshly painted walls and areas can be seen on our brand new tile floor where something was dripped and ruined the glaze on the tile. Total waste of money- 100% unhappy.

We just had a carpet installed by David & Jeff of "On the Spot Floors" and are exceptionally…read morepleased with the end result. From the time my wife and I met with Linda, the owner, we were impressed with the time and energy she took to make the right selection for us and to not oversell. In fact, she advised against a higher priced carpet. Jeff came out to do the measuring. Based on the finished product, it is obvious that both Jeff & David are highly skilled professionals and gentlemen and that Linda is an expert in her field. I highly recommend them.

On the Spot did an awesome job replacing my upstairs/stairs carpet. I was very impressed from the…read morebeginning to the end of the entire job. They were helpful and knowledgeable in helping guide me through the process of choosing the best carpet for our needs. Jeff, the technician on our job, was super to work with. So professional, friendly and was extremely conscientious about the job he performed in our home. We had freshly painted walls and there is not one mark on them anywhere from the install. Cleaned up after the install and with the exception of great looking carpet you never knew they were there. Great people to work with. I HIGHLY recommend them!!!!! We LOVE our new carpet....

We closed on our house, which had carpeting in the first floor and I hate carpeting. Our realtor…read morerecommended Ferguson Professional Flooring. Everything was great. Steven contacted me immediately after I emailed an inquiry, and showed up for an estimate the next day. I had budgeted on the high side of what I expected the job to cost, and his estimate came in under that amount. He sent me a link to upload a photo and see how the different options might look. Once we settled on a design, we scheduled the job for a week and a half later. His crew showed up early and banged out the job in under four hours. Floors look absolutely great and I'd definitely use him again. First class professionals here. Everyone who has seen the floors has LOVED them.

I found Ferguson on Google. Ferguson showed up well reviewed and it is a local family owned…read morebusiness. Stephen was very responsive, provided upfront pricing line by line, and was willing to be flexible with the timing of the project which was a tremendous help. The flooring was able to be put in quickly...there was a little hiccup due to an issue with additional subflooring that needed to be taken up but the additional cost to take it up was reasonable and Stephen communicated that upfront. The trim could not be completed same day due to the subfloor causing the floor depth to change but Stephen offered a temp stop gap solution, ordered new trim, and came back within a week to complete the work. Stephen was very good at communicating, sending me pictures to help me choose what kind of trim I wanted around the reception desk (I was not able to stay on premises). He also sent pictures and messaging as he encountered issues. Other contractors may have just done what they thought best but Stephen consulted with us prior to completing the work. We have had compliments on the flooring and we are happy with the result. Would recommend!

Our house was a total loss from a fire. The best decision we made during this complicated time was…read moreusing RVA Restorations. They empathized and really cared about what we wanted for our home in the rebuilding process. We were able to take our time and never felt rushed to make up our minds about reconfiguring the home or deciding on something such as the finishes. We would also like to add that they really know their way around all of the intricacies that the insurance company can sometimes make even more difficult. These guys our great. They truly delivered on our dream home!

If you enjoy total aggravation, hire RVA. We were told it would take 3 to 4 months before our house…read morewould be done. No, it took 11 months because we had to fire RVA Restoration due to their incompetent sub contractors and an argumentative superintendent. If you choose them, be prepared to oversee everything they do or you will be sorry. They don't even deserve ONE star! We made the unfortunate decision to choose this company for restoration work. They are highly unprofessional and incompetent. Do not make the mistake of thinking they will finish your project skillfully or on time. You are better off finding qualified tradesmen specializing in specific areas, who care and take pride in the work they do. This company is nothing more than an embarrassment to the industry. They will do low-grade work and leave your home worse off than it was.

JJ Flooring was incredible! My cat dug up a section of my carpet and I was convinced I'd have to…read morereplace the whole thing. The JJ Flooring team took a look and suggested patching it instead -- and I honestly can't even tell where the damage used to be. The repair blends in perfectly! They responded to my message quickly, arrived right on time, and had everything fixed within a few hours. Super professional, friendly, and efficient. I'm so impressed with their work and would absolutely recommend JJ Flooring to anyone needing carpet repairs or flooring help!

Juan and his assistant were amazing. We had an urgent issue and they were able to come to our home…read moreon short notice. The price was reasonable and the final install was seamless. Awesome job! Fast, efficient, friendly, expert installation.