We had a great experience working with Creative Mirror. Our installers, Jesus and Garrett were professional and very knowledgeable about the product they were installing. They answered all our questions, no matter how many we had, and gave instructions on how to care for our new glass enclosure / door. They were professional, courteous, respectful and would show up on time. Jesus and Garrett made us feel like we were their the most important client, and making us happy was their goal. Both Jesus and Garrett really love their jobs and it really shows! read more

From beginning to end, the team was absolutely amazing! From conversations with owner, Mark, and meeting TJ in the showroom to view options to Tim configuring precise measures in my home to Tim's collaboration with Jonathan, Chuy and Jakey on site. As they replaced old doors with broken wheels from another company, they took so much time and care to get everything right--patiently testing multiple combinations of track and wheel options while including me in the process and explaining things clearly. We were all incredibly collaborative and patient and Jakey cinched it with an idea that truly paid off! I completely agree that going forward with new doors was the right decision. They look beautiful, roll smoothly, and I couldn't be happier with how they turned out. The service was exceptional from start to finish. I thanked the guys several times and tried to show my appreciation with treats and tips (though one would not accept). They were such a pleasure to work with on this complicated job: efficient, tidy, respectful, cooperative, and very mindful of my home and furnishings. They really knocked it out of the park. Please know how much I appreciate your giving the green light on this project. After navigating many challenges, It ended up being a total success--and I think the team learned a lot in the process, too, given the creativity and analysis it required. Tim also reassured me that if anything comes loose or needs adjusting, he's only a phone call away, which gives me great peace of mind. He's not only a perfectionist in his craft but such a thoughtful, kind person and a wonderful representative of your company. You've truly assembled an excellent team from TJ and Karen to Tim, Jonathan, Chuy and Jakey--all so professional, conscientious, skilled, and committed to doing things right. Thanks again for all of your help and for seeing this through. I'm thrilled with the final result and wish you much continued success! read more

Creative Mirror and Shower has never disappointed us with their product, professionalism, precision, or punctuality. Add to that, they have not flooded the airways with shrill-filled commercials about one-day bathroom makeovers. Creative Mirror and Shower stands by their products and their customers. Thank you for another job that surpassed expectations. You are greatly appreciated-Dianne F. read more

This company is superb. Tony, Caryn, Chuy and Jonathan were wonderful to work with for my custom made closet doors. A pleasure from beginning to end. Chuy is an outstanding installer. Elynne Chaplik-Aleskow read more

Responded to my questions quickly on the same day. Explained my vision to Brian and he was onboard.

I love my sliding doors separating the bedroom from the living room. Amazing service from the initial consultation by Scott and the measuring/installation by Jesus and assistant! Highly recommended and will use them for my next project of installing a walk-in shower. Thank you! read more

In late December our shower door in our condo shattered. Seeing how the walk-in shower itself was about 15 years old we decided to replace all the glass and the glass structure (about 2/3rds of the shower is walls and a half-wall). Creative Mirror was quick to respond, provided a very competitive estimate, and based on Yelp reviews had a great reputation. We went with them and they came out even quicker than expected. The glass shower was installed very professionally, looks very good, and has held up well since installed 3-1/2 months ago. I would not hesitate to recommend them and to use them again if needed. read more

Dale Ginger responded to my inquiry for repair of a large mirror. He quoted me $890 to replace the mirror. I asked if the scratch could be repaired and he replied "mirror scratched can not be repaired'. That was Monday, and today, Thursday, I am looking at my beautifully polished/repaired mirror that Glass Guardians charged me $300 to restore to it's perfect state. I was lied to by Creative Mirror. Ask yourself if they might be lying about your project to you before doing business with them. ps: I have all the correspondence saved, lie included. read more

Great follow up by owner when we had a billing issue. Seemed like a problem but they jumped on it and took care of it. Exactly the type of care you would want in a home services business read more

Today we had Joel and Manny install our shower glass enclosure. They worked fast and efficiently and were very respectful of our home and belongings. Joel and Manny were on time for the appointment and we're both very friendly and courteous. We would work with them anytime. Thanks Creative Mirror & Shower for a great overall experience! Sincerely Dan & Rochelle McCarthy Morris, Il. read more

Tommy and Jacob are great. They were on time, courteous. They left everything tidy. Also, they reviewed the cleaning process for the glass shower doors and confirmed that I had the correct plastic squeegee for daily use. Thanks! read more

Enrique and Manny arrived promptly to install a new shower door. They were neat, efficient and careful around my furniture and paintings. They vacuumed after finishing the job, so that my floors and surrounding areas were clean. There was a slight nick in one of the handles on the shower door. It was reported to their office, and within a day, I was called and put on the schedule to immediately receive a new handle. I was extremely pleased with my service. read more

Great experience. Michael and Jesus did a fantastic job. Professional, timely, efficient, and very nice.

Michael and Jesus installed our shower door and they did an excellent job. They were very tidy and left our bathroom in pristine condition and our new shower door is gorgeous. read more

We had our master bathroom remodeled recently and decided to got with creative mirror for our glass door. We paid upwards of $3K for a large, customized glass shower door and panels. 1. Guys came to install the glass and they "forgot" to order a piece. This delayed us one week. 2. A week later, another crew came and as they are installing everything, they realize the door is short by 0.5" vs how it should be. Again, this was all custom measured by their team. This is a big deal because it lets the water out of the shower. Further, this door had scratches. Again, 1.5 week go by again. 3. After 1.5 weeks and almost no communication, we finally get the right one installed. 4. Owner called and talked to my husband reiterating how much their company focuses on quality and good work - words are empty without action. The work delivered didn't match the owners promises of good, quality work. Their crews while nice guys, rarely kept their masks on even though I explicitly asked as I am 5 months pregnant and are being very careful with Covid. I had to often asked them to remove their shoes as well several times even though this a standard practice in Chicago particularly in snowy days, like how the last couple of weeks have been. I will not be recommending this company nor will I be using them for any other work (even though I have 2 more bathrooms to remodel in this house). read more

Had a great experience with Creative Mirror & Shower for our bypass closet doors! Initially when they came out, we felt they were pretty expensive but when we got quotes from other companies they were actually more affordable, especially when you consider the great quality. Throughout the process they were very communicative & responsive, and the installation process was quick and Warren and Kyle were both really friendly and did a great job. Would definitely use Creative Mirror & Shower again for future closet or shower needs! read more

These guys are fantastic! The overall process has been very smooth and their pricing very competitive. I spent forever on Yelp trying to find a shower install person and Yelp reviews landed me between mega contractors for full house rehabs (nope) and handymen who can fix everything at $73 an hour (nope). I was driving through Lincoln Park and noticed their tiny store front--bonus! People don't just do e-commerce and rely on reviews they're actual humans. The gentlemen was very helpful in helping source the type of shower I need (not the one for the highest commission), then spoke to Caryn in scheduling (who's fantastically persistent) and TOM AND JOHN just completed the install in a most polite and professional manner. All-in a process less than 3-weeks altogether with amazing friendly customer service, and a VERY competitive price. read more

Stepan, Taras and Matt did a great job installing five large closet doors for my home last week. They were on time, efficient, very courteous and left the rooms clean. I am very happy with their work. My new closet doors look great! My overall experience with the company was also great. Everyone I communicated with was responsive and professional. I would highly recommend Creative Mirror & Shower and would work with them again in the future. read more

We visited four suppliers before deciding to use Creative Mirror & Shower. They weren't the least expensive, and they weren't the most expensive. We chose them based on the previous reviews and the service we received at the showroom. They delivered and installed our shower door as promised. We are very happy with it. read more

Super impressed!!! I absolutely LOVE my closet doors!! My installers ,Warren and Marlon did an AMAZING job!!!! They were so professional, kind and experienced. The entire process from ordering with Patrick, the laser measurement team, and the install has been so positive. It took about 10 days from final measurements to install. I just completed a full condo rehab and I wish my contractor had used them for my shower doors. I will definitely be using them again on any future projects. Don't sleep on Creative Mirrors!!! read more

Creative Mirror & Shower - Closet doors - Glass & Mirrors Near Me - Chicago, Illinois

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Very professional and caring. Mark, the owner, was extremely involved and invested, as was Matt. Michael and Manny did a great job installing the shower door. Efficient and clean work. read more

We absolutely love our closet doors. The entire staff = 10 Karen was absolutely a pleasure to work with...from start to finish. Tommy & Enrique were our installers and they were amazing! read more

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Everyone was very easy to work with. Matt came out to our house twice to help us pick out the right finishes for our floor to ceiling glass closet doors. They were fabricated and installed in just over 2 weeks!! Our installers, Warren and Tom, made sure that the doors were aligned just perfectly and ensured that everything was perfect. They look even better than expected!! read more

Creative Mirror & Shower - Glass & Mirrors Near Me - Chicago, Illinois

It is said, "You get what you pay for." Well, you will pay dearly but you'll be exceptionally pleased with the result. A wall-size mirror panel was cracked & they came out, measured & delivered with the Installers. When the Installers ran into a problem, given their expertise, it was easily handled. Since I paid a big ticket price, the sales person threw in providing two new mirrored-handles to our mirrored sliding doors. Another previous job they handled was a glass top to a multi-curved wood table of mine. I brought a cut-out of the design & they provided a perfect match to it. They are the top-notch real that is worth the high price tag. read more

Service was wonderful from Bryan in sales, Caryn in customer service who took care of scheduling the installation to the two wonderful gentlemen Jesus and Michael who installed our shower doors. They were on time, efficient, very courteous and left the rooms clean. Management did a great job hiring these employees and should be very proud of the care they take in servicing the customer. We love the look of our showers. Thanks read more

I have been looking for a paneled shower door for one of my bathrooms and Creative Mirror did an amazing job. Totally recommend. read more

Creative Mirror & Shower - Glass & Mirrors Near Me - Chicago, Illinois

Overall we would work with this company again however we know more now and would be better prepared. We had an emergency situation where the glass walls of our masterbath shower were slipping. We were concerned for our safety and our house. We reached out to 3 companies and Creative Mirror was the first to respond & could get someone out the next day, which we needed. It was 3 days before Thanksgiving and we knew this could be a problem. We explained our situation and a sales guy said he'd be out the next day. Gramos Krasniqi arrived the next day and agreed we had a problem and it was dangerous. He gave us a quote to replace and install the shower walls. Later he called and said because of how serious the situation was the installation manager agreed to come out the next day & remove the current glass. Gramos also pointed out that many companies in his situation would probably take advantage of us and we were well aware. The quote for everything was more than we wanted to spend but we also knew time was not in our side so we agreed and here is where our first mistake comes in. In the process of scheduling we missed the detail on the invoice that breaks out their payment terms. Something that causes a huge problem on our end later. The Wednesday before Thanksgiving they come out and remove the glass walls and point out all the mistakes the previous installs made (we weren't surprised). They were not fully prepared for taking the shower down because their equipment ran out of batteries part way through and they didn't have everything they needed. In the end they got it down and left us a pile of razor blades and were told we needed to remove all the glue before they returned to install. Which did NOT make us happy. We had a personal problem going on during all this time that caused us not to be home to take care of the glue until the last minute and then it took a lot of time to take down. It was 2-3 weeks before I called and scheduled the installation, that's when we learned that we couldn't put the balance on a card because we reached the max amount they allow you to put on a card. Something they really should mention because we now had 2 days to scramble to make sure we had a check and cash to pay. Install was great. The 2 guys (I lost their names) were friendly and worked fast. They explained that we couldn't use it for a few days and to keep the tape on to help reinforce the seals. After they left we found a few bumps and scratches in our ceiling, I'm guessing from getting the glass in place, but still frustrating since they weren't there before. There is also a hole in our shower wall where a bracket once was. We asked if that would be filled in after installation and were told it would be but it was not. Lastly our shower door used to swing in both directions but now only opens out. This would have been helpful to k ow prior to installation. Perhaps that was the only way they could do it but it would have nice to know before hand. If someone asked if they should use this company I would say yes but I would recommend any questions you ask get answers in writing and be aware of payment terms so you avoid the scramble. Everyone we talked to was kind and helpful we just was wish certain things had been handled differently. Lastly our shower looks much stronger and that is what we wanted. We do have to fix the holes that were left and there is also marks on the glass that we are still trying to remove but haven't been able to figure out yet. My 4 stars are for the details not for the overall service. Thank you Creative Mirror & Shower for working quickly especially the week of a holiday. read more

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Creative Mirror & Shower does a beautiful job! Dale in Chicago and Doris in Addison are both great to work with, offering fantastic customer service. And Scott is a fabulous artist. We purchased an etched table from them for our living room, and we get tons of compliments. We love it! We highly recommend working with this company and purchasing the unique artwork from talented Scott. read more

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Great service and quality, decent pricing.

I am updating my previous review which detailed my concerns with their lack of communication and the water streaks on my shower doors. The owner just called me to apologize and to explain how their coating is to prevent mineral buildup, and not everyday streaks. He offered to personally deliver a free glass cleaning kit. Overall, I feel better about their service. The poor communication was likely an anomaly as he explained they were short-staffed due to covid. But I would advise that you get clarity on their glass coating before purchase. read more

Regarding the installation process: Cory and Lauren were quick, friendly and clean installers! The whole experience was very "painless" and smooth. Our new shower door looks fantastic, and we can't wait to use it in 48hr! Cory and Lauren also gave us clear instructions on door care and maintenance. Bonus: Here's a fun photo of them with our door!! read more

Creative Mirror & Shower - Glass & Mirrors Near Me - Chicago, Illinois

**UPDATE: The owner, Mark, reached out to explain what had happened. Adjusting my review to add one additional star because he cared enough to follow-up** I called directly to inquire about a glass door for a shower. I had a great experience with the person who scheduled the appointment from their office. She was friendly and scheduled an appointment right away. However, I had a negative experience with the sales consultant who came out to do the estimate. Not only did he say he could not do what I wanted to do for the shower (it was pretty standard; clamps on a stationary panel with a hinged door), but he had a bit of a poor attitude in terms of the customer service. I got estimates from at least 4 companies and this was the ONLY one that told me the project was not "up to code". Like I said, the project was pretty standard: stationary panel with a hinged door and clamps. I can usually deal with a bad attitude because maybe the person was having a bad day which is completely fine. But the part that really bothers me is that the sales person emailed me a follow-up question, I responded with the answer expecting to get a proposal, and I never heard from him again. No follow up, no proposal, no nothing. I don't know what their installation services are like or the quality of their products but I don't feel confident in the company based on the initial interaction I had with them. read more

I had frameless shower doors installed in March 2003 and am still pissed off about it today in 2012! These were to be installed along the edge of my bathtub. A seemingly simple installation but for some reason they originally installed them along the outer edge of the tub causing water to collect on the ledge and then leak onto the floor. I complained for weeks and then they came back out to reinstall them (moving them to the inside edge of the tub so there would be no place for the water to collect). Well then I was left with permanent holes in the tiles of my shower area. I complained about this as well and eventually they sent someone out to amateurishly patch them. They also scratched the heck out of my bathtub and I had to have it refinished--all this in a brand new condo. Flash forward to 2011/2012. I placed several service calls with them to have seals replaced but their call center seems to have disappeared. Each time I was directed to a gentleman's voice mail and never received a return call. I eventually got another company to complete the maintenance. Based on my experience I would not recommend doing business with this company. If you do, charge as much as they allow on your credit card (in 2003 it was $2000) and immediately dispute the charge if you experience any problems at all. read more

Being a designer, having my own business and juggling multiple cities, the team at Creative Mirror & Shower (specifically Matt!) has consistently been incredibly attentive and ALWAYS professional with every request for quotes and subsequent orders. (Fast turn around too!) Not only have they provided me samples to show clients, but if they didn't have the sample immediately available they ordered me one. Literally, one of a handful of local Chicago vendors that does exactly what they say they're going to do. Worth the price. Been sending them my business for 6 years - feel free to follow suit. I absolutely refer them to multiple clients, subs and homeowners for the simplest of projects to the most difficult and large scale. read more

Went here after not being able to find a certain sized mirror on the intrawebs for a new bathroom remodel (mirror size 55 x 32). Was very impressed with their knowledge and options for the mirror I wanted (not to mention their knowledge on shower door options and the engineering behind it to make a glass enclosure secure!). Was VERY happy with the price of the mirror - especially since the mirror on the intrawebs that was close to the size I wanted was $600 and CM&S quoted me at $418 less. So utterly happy. The showroom has a great example of all the options the business has to offer and what they can do for you. The mirror came in extremely quick (less than a week turn around time). It's exactly what I wanted - simple, clean, modern lines. The staff was oh-so-helpful. Wish I had more projects because I would DEFINITELY use them again. read more

I've been a customer of Creative Mirror for many years. They are professional in every aspect. Price, Installation, Timeliness and quality of product. I really like dealing with family-owned CHICAGO businesses who care about their customers and their reputations. Creative mirror has my glass business for life. Thank you Alan, and Carole in the office for working through everything with me. read more

I needed a glass top for an antique desk I had just restored. I drew up a template of the size and shape I needed and they were very easy to work with. The pricing is reasonable, it was just a bit higher than normal because I needed the corners rounded. read more

I recently move to a new apartment and I observe that the interior is kind of plain and I wanted it to be modern having mirrors all over around my space. I saw this Creative Mirror and Shower in Yelp and I saw that they install mirrors which is perfectly I am looking for. I immediately contacted them and was lucky to talk to the owner which is Mark. I said everything I wanted and I was glad because he is patiently trying to understand everything I say and then we settled everything and decided to start the operation the next week. The installers came a bit late on the said time but they immediately started the work. They are kind and professionals. On the other hand the mirrors are all perfect and lit. After the installation, everything looks great and I am happy about it. The quality of the products are the best. The prices are a bit high but enough and worth it. My apartment really had a fantastic makeover just like how I wanted it to be thanks to Creative Mirror and Shower. read more

I actually found this company by using Yelp's quote blast while requesting a quote from another company, and so glad I did!! Not only were they the most reasonably priced for the glass shelf replacement I needed, they were super speedy and accommodating! I'll be back, because I break stuff all the time. read more

Movers had accidentally shattered the glass on top of my side table, so I needed help with a custom glass job. Patrick was very helpful, and they were able to get my table top created in just a week. Very pleased with the table and customer service! read more