I got Sandra's contact from a friend who had used their services for many years to solve a rodent issue. I couldn't go with them as they were booked out for a few weeks and I needed immediate respite to my problem. This review is for their exemplary customer service and for being all round decent human beings! Despite not having my business, Sandra troubleshooted the issue over email, and helped me understand what to look for when someone else came over to fix it. I learnt a wealth of information that day and more importantly, got the comfort of knowing I could reliably turn to someone to consult on this issue. Thanks Sandra! read more

My mother lives in Morgan Hill, and she called me telling me she heard animals running around in the roof of the house. To make a long story short there was a family of raccoons living in the attic that cause some serious damage. I contacted Creature Catchers and spoke with Sandra. She was so helpful , knowledgeable, and polite. She worked around my schedule due to me having to fly in from out of town. Andy the tech showed up and did an inspection of the house to find out how these raccoons were entering/leaving the attic. He then set some traps and told me he would be back the next day. The next day Andy showed up and had captured/trapped every single one of the raccoons with in 24 hours. He then closed up the multiple entry points to ensure no other animals could enter. I just want to say THANK YOU to Sandra , and Andy! I was 110% satisfied with the quality of the work. The customer service was above and beyond. read more

Sandra and Andy run a tight ship. Sandra effectively directs activities, schedules and communications while Andy efficiently does his thing. We recently moved into our house and had a metal roof replaced with composite shingles. Andy came out within 3 days, set traps and identified probably 8-10 points of entry. Several days later he collected the traps and sealed up the attic and foundation. Andy fixes what is needed but doesn't overdo it. He is efficient, thorough and does what he says he will do.....and pricing is appropriate and fair. I highly recommend Sandra and Andy and their family business. 2/2020 read more

They were unable to help me with my issue at the time, but they were really helpful in helping understand my problem and referring me to someone that could help me out. I really like dealing with people who are helpful and willing to provide support even if they won't make any money from it directly. Good people! read more

Today I felt obligated to write this review. A couple weeks ago I thought I had a raccoon in my attic and I called Creature Catcher based on all the 5-star reviews I read on Yelp. Andy showed up on time and inspected my entire roof from the outside and from the attic. He told me that he didn't see any signs of raccoon but there are 4 openings between my roof sections where rats and squirrels come in and out freely and there's evidence of heavy traffic in my attic showing their constant presence. Those openings were there since the house was built more than 20 years ago. He then went ahead and properly blocked those openings with metal wire net and foam and he put a few mouse traps in the attic just in case there are trapped mice. All of this was covered by the one flat rate first-visit charge which they stated clearly over the phone when the appointment was made. I even got the "internet" discount. I was more than happy. But this was not the end of the story. When Andy was working on my house, my neighbor walked by and he told me he also had animal-in-the-attic issues. I told him our houses have holes in the roof so he'd better block them as well so he made an appointment with Andy right then and there. Andy came to his house and fixed his roof the week after. Today, I was doing my yard work and my neighbor came to me and said when Andy was working on his house, he saw that the metal enclosure where cables come into my house was having a loose cover. Evidently the cable guy forgot to replace the screw to secure the cover and I have no idea it has been left open like that. Andy told my neighbor mice could easily open the flap and enter the house through the cable box so he put a screw to secure the cover. I know it's only a screw and it cost Andy next to no time to put it in for me. But the fact he cared about his customers and would do such a thing without me knowing it says a lot about Andy's work ethics. If my neighbor didn't tell me about the cable box I would never have a chance to thank Andy. read more

They twice did not show up when scheduled to screen off the troubled areas. I rescheduled my day to accommodate when they would be here. Sandra made me feel that my time was trivial and got "rather snotty" with me. Very bad customer service. read more

our office hired CC several times and they solved the rodent problem. There were previously chipmunks inside the walls!

A unique service available for people with unique pest problems. Don't call them if you have mice or rats. But if you have squirrels, raccoons, skunks, opossums (etc) invading your house, these people work wonders! The business is run by Andy and his wife Sandra and it blows my mind that this is the kind of work he does on a daily basis. And in my opinion, probably no one would do a better job. A sour spoiled meat smell was coming through our heater vents, and it was progressively getting worse. A lot of skunks had been hanging out by the house, so I was afraid one of them crawled under the floor boards and died. Creature Catcher was able to squeeze me in the SAME day despite their busy schedule. Real friendly and flexible. Andy came and actually CRAWLED under our house on all fours (poor guy) and within an hour (after searching every corner of our foundation) was able to find the culprit - a huge maggot-ridden 10lb opossum. He promptly bagged it and took it out. He even told us how the guy got in, and that the same hole was being used by skunks as a 'motel'. Happily there were no skunks around at the time. We paid him a little extra and he crawled back under our house to patch up the hole with wire mesh. He had all the necessary equipment in his van. Everything was quick and smooth. And for the kind of work that they do, I feel their prices are definitely reasonable. I want say I'd definitely give them my business in the future, but I'm praying I won't get anymore critters dying under the house. In the end, no more dead opossum, no more smell (and maggots). Highly recommended!! You won't regret it. read more

Love these guys! I paid 3 other people to get rid of rats, and all they did was trap them and call it a day. But they never plugged up all the tiny little places they could be getting in. So they just kept coming back. Andy went through my crawl space and house perimeter and roof, and eliminated every entrance. He was reasonable, and outlined all the charges clearly. I'm so thankful for him. Also, great that they use no poisons, because that can effect other wildlife down the food chain, or our small animals. Highly recommended on our mothers club too, which is how I found him. read more

I have had squirrels living underneath my tile roof for some time, and some of them tried to bite their way into my attic. Andy and Sandra worked with me until my squirrel problem was resolved. Sandra's customer support is excellent. All phone calls and messages were always returned promptly, including during the weekends. If you need any pest control service, look no further than Creature Catchers. I am sure you will be very satisfied with their service like I was. read more

We had a great experience with this company. Sandra the scheduler was responsive over text and phone and worked around our busy schedule. Andy I can tell you is one of the most hardworking guys I have ever met. Overall I can guarantee that these folks care a lot about their work and customers. read more

Had a family of raccoons move into our attic and we were not sleeping at all. Sandra was quick to set an appointment and always very responsive when I had questions or contacted them with updates on the critter activity. Andy was awesome and came out and set traps. He would come check when they were closed or another animal got stuck in it. He also did everything he could to remove the raccoons asap. The animals were removed in 3 days. I could not be more satisfied with the service and outcome. read more

I reached out to Creature Catchers because I had a squirrel problem in my house and also previously had a rat problem in my attic which needed to be taken care of. Andy was very knowledgeable and right on point on how to handle the problem. He checked the attic, set traps, sealed off the holes and any potential openings on the roof. Andy was very thorough and now we don't have any animal/ rodent issues. I am so glad I found these guys. Extremely happy with their service and very thankful. These guys are the best!! read more

I had been terrorized for 8 years by a family of raccoons coming in through the cat door in the middle of the night. Once we set the traps, I'd caught 3 of them within 2 days. The mother raccoon proved harder to get, but Creature Catchers was generous with the time I could keep the trap and I finally got her! Trapper Andy is very nice and knowledgeable and fixed a hole for free in my attic eaves where squirrels were getting in. Professional staff is very responsive. I can sleep now! read more

Andy and Sandra are awesome! I repeatedly heard scratching in an inaccessible wall behind our master bedroom. It would only happen for me! Climbed into the spot, and he played baby raccoon noises on his phone. He explained that if it was indeed a raccoon, a nesting female would respond. She certainly did! He set up humane traps, he sealed off the area for us. He patiently waited for my preschooler to get home once who thought Andy had the coolest job to debrief us. He solved our problem and inspected my house for free for fleas since raccoons can bring them in and we have no pets. Wonderful people who saved my life and brought peace to our family once again! read more

We just moved and we were hearing scratches in the ceiling. I had no idea how long this has been going on, and I was really worried. Sandra was very reassuring and made time immediately! Andy was great and very thorough! They are fantastic! They were the only company that could come out on short notice. They were very helpful and worked around my schedule. I highly recommend them!!! read more

Love these guys. They answer immediately set a date and stick with it. Andy is friendly, very thorough and knowledgeable and gives great suggestions. read more

Did a great job with quick response and reasonable price. Andy is our life saver! Right after moving into our house we started smelling bad odor from bathroom that drove us crazy. We called and Andy came next day and found the right spot to cut in by smelling, and got a dead rat inside our wall. He explained everything well with great patience, highly recommended! read more

It was a tough job. Located the possum under her mobile home. Chris went out of his way to help. And Rob did a great job of locating the animal. I was very impressed with their attitude and friendliness and promptness. I highly recommend them. I hope I don't have to use them again but if I do I will call. read more

Creature Catchers was great! Andy came out to my house and put traps everywhere for my little creature issue. He went around my house and plugged up all the openings to prevent this from happening again. I appreciate all of his help and would use them again. Sandy was great too, working around my schedule. Don't waste time!! If you have a critter problem call Creature Catchers and you will be well taken care of. :) read more

Andy came out and spent a good hour under the house in what had to be the worst smell ever. He was finally able to find a dead possum that had crawled up into the insulation. Very professional. Will definitely call him again when wildlife invades. read more

Sandra P. is very responsive and professional. I highly recommend them if you ever need a pest control company!!

We had a problem with an animal in our crawl space. Creature Catchers were recommended by a friend who loved their service. We agree. Sandra was prompt and helpful on the phone. Andy was terrific, finding the problem and setting the traps for a rat. We also had him secure possible entry points for animals. He was courteous and very capable. We highly recommend Creature Catchers if you think you have an animal problem. read more

We had a raccoon visiting our attic from time-to-time. I called and Sandra kindly explained options and how they all worked. Very knowledgeable--and patient! Andy came out, surveyed our roof as well as our attic and installed barriers to keep our little friend out. Couldn't have been better service! read more

Andy and Sandra are the BEST! I am a long time client as I live in an area with lots of wildlife and rodents eventually will find a way back. I have used other rodent companies and I will say that Andy and Sandra are honest, and true partners in rodent control. They really want to see you succeed against the pests rather than just try to take as much money from you, which I have found to be unfortunately true with others in this rat proofing/removal business. I had to get my HVAC ducts replaced because rodents got in. Another company tried to scam me by saying my attic insulation and ducts also had to be replaced, but Andy was able to advise my insulation was fine based on his recent visit and this was confirmed by the manager of the other company when he saw photos. So through their good partnership with me, they saved me $5000 of what the other company wanted to upsell me with. I trust that they will do good work for a reasonable price and I don't think I can recommend them high enough. Call them, you won't regret it. read more

I had a critter problem in my attic. I called Creature catchers and they immediately responded in my time of need. Even though they were closed they still called me back the same day and they recommended another option and were most helpful. I will definitely recommend them and use them again if I need it. read more

Squirrel family is gone! After repeated attempts to persuade a squirrel mother from birthing her litter in an unaccessable area behind the eves of our home, Andy Pangelina was able to remove the rodent family and avoid any damage to our home. I have recommended Andy's services to others and he has always come through for them too. He is a pest problem solver. Vic LoBue - Los Gatos, CA read more

We've worked with Creature Catchers for a number of projects around our house. They've found, trapped and kept out a variety of animals out of our place, away from our deck and more. They've been lifesavers through my heightened pregnancy-driven sense of smell and more. read more

Left a message 3 days ago, I never even got a call back. I am changing my review because of the responsiveness of the owner, Sandra, and how thorough she was in investigating why my call wasn't received. If I have another squirrel issue, I will definitely try this company. read more

Andy came here twice and did excellent works. In his first visit, he sealed 4 entrance holes which squirrels come into our attic. 4 weeks later (due to our travel schedule, we asked him to wait.), he came back and sealed additional 18 plus holes in spending more than 5 hours. We have 2 story house with steep roof. He even went on the roof and tried to seal additional holes. In this morning, we heard the noise from the location which he sealed 4 weeks ago. The noise was made by squirrel who tried to get in our attic without success. Any is great. We will ask his service again. read more

This is one super quality business!! I thought I had a raccoon problem, so they came to set a trap but no raccoon. After giving me advice, setting a trap and removing the trap THEY CHARGED ME NOTHING!! In today's business world NOBODY is that nice! I concluded that they run an honest business who feels that quality customer service is more important than making a quick buck. Now I recommend them to all my friends and, if I ever do have a pest problem I would never call anyone else. This is the kind of business that restores my faith in mankind! SIX STARS!! read more

Andy and his magic paste caught a big skunk that has been driving me crazy for over a month. He set up his traps and in two days the critter was caught. Another unnamed company had a trap set here for two weeks and caught nothing, cost more too. Thank you Andy. I hope I don't need your services again ,but if I do,you will be the one I call. read more

Two visits and they took care of our "issue". I would recommend them in a heartbeat. Andy and Sandra are great and will spend the time to explain everything. read more

Fantastic experience with Creature Catchers from start to finish. We moved into a new house that had a mouse problem mostly in the garage. Sandra called me back right away, explained their process very clearly and got me scheduled at the earliest opening. Andy came out and did a very thorough inspection and some troubleshooting that was possible on a same-day basis. Then he came back and did a great job on the more comprehensive fixes he recommended. This is a really experienced vendor with great customer service and just genuinely nice people! Can't recommend it enough. read more

Sandra & Andy are awesome! Sandra was so helpful with all my questions & scheduling! Andy came out & was so thorough! I would highly recommend Creature Catchers! read more

We had a terrible smell in our garage right when we were trying to sell. We figured something crawled in there and died. We searched and torn everything out, couldn't find it. We started with a different pest control company, two days they couldn't find it and torn everything up! Creature Catchers to the RESCUE, five minutes they figured out what it was and where it was coming from! They were also on time, professional and really saved the day! read more

A family of rats decided our attic would be a great place to call home. Called creature catchers and they were out the next day. Found the hole where they were coming in and set traps. Came back and fixed our roof so no more unwelcome guest would visit. Quick, priced competitively and very fast. Would definitely recommend them. read more

We recently had a problem with rats under our house and we noticed that several of the vents were damaged. We were not sure how to fix this ourselves, so, because the reviews were so good, we decided to call Creature Catchers. What a good choice! The lady who called me back from the message I left was very helpful and willing to work with our difficult schedules (we wanted to be there to talk to the pest control expert). He came almost exactly on time, fixed our under house vents and ended up charging less than another pest control company I called would have charged. Will we call him again if we have more problems? Definitely! read more

There may be other places to turn for raccoon relief, but none I've ever contacted were as prompt, personal and professional as Creature Catchers. You can call at any time and be sure of a response that is either immediate or under an hour. They removed a den of five from my property and it was no small task. After the very wily mother was finally trapped, my deck had to be taken up in a corner next to the house and the nearly grown young ones removed. That meant Andy had to reach in very quickly four times in succession and grab each critter individually. The fourth had ample warning and I was sure he would be bitten, but mercifully he was uninjured. He is intrepid and determined to solve your problem. They best experts in any field have a passion for a job well done and he certainly has that. He does like animals; but he also knows the damage they can do in our homes. After the removal, the deck was restored to its original condition at no charge. This is a unique skill and a job few seem to want to do, so I am very grateful that their service is available. P.S. Andy has just finished a superb job of sealing the area between my deck and the ground so that nothing can live under my deck and possibly get under my house. Wire cloth was screwed to the edge of the deck at the top and buried 10-12 inches deep at the bottom. It looks very neat and professional and he even worked around my garden plants. This was a big 5-hour job and the fee was VERY reasonable. I wish I had done this years ago. Linda G. read more

We determined we had a raccoon in our attic. We called Creature Catchers and they responded in a timely manner. They gave us a quote via text message and came out to the property and took care of our raccoon . They were easy to deal with, professional and hassle free. I would highly recommend them . read more