I reached out to Crest Infiniti in Frisco, Texas regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie ("Genie"), specifically, "Do you have any annulment fee or extra fees outside of dealer fee, tax, and tags?" She responded no. Then I receive the buyer's order. Guess what is there? Extra fees. I requested to negotiate it and advised that I already have an approval and am seriously interested in the vehicle. Some of these salesmen cannot read the room well. The car sales pitch is not needed on every engagement. Some people want a vehicle, know what they want, and also know the "extra" fees that are often not needed to make a deal occur. They proceeded to tell me they do not accept outside banks without clarifying that I am approved through a nationally recognized bank. The sales manager, "Skyler," then calls and says he can work with the bank. They state they need a hold or deposit. Here is the kicker. I send my newly retired NCO Airman to test drive the truck. Both of us are former military, and myself a first responder. I am also a former Texas resident who moved to DFW during the pandemic, where I came to hospitals daily with body bags stacked as high as fences to help. This is the way this company wants to earn business? I am willing to buy this truck unseen off his word alone. They then tell me for at least 4 days that finance is going to reach out. I have texts to prove it: "Oh, we were really busy and they will be reaching out soon." So you are telling me that if I was physically there, you would have me waiting for days with 40k ready to hand over, just to accept my hard-earned money? Then they want to call on an unplanned day where I have to go about my day -- children, wife, work, etc. -- and expect me to stop on a dime and bend over on a time they see fit. I asked Skyler specifically around what time finance would reach out on the 18th. He stated around 12 PM to 2 PM. At 4:30 PM, no call. At that point, I requested a refund of my deposit. One thing I cannot stand is a man, let alone anyone, who gives their word out and cannot keep their word. Minus the fact this should have been a no-work deal, similar to CarMax or Carvana. Make this make sense. If you are military or a first responder, be mindful when dealing with this dealership. read more

Everyone there was super nice and made our purchasing experience top notch. They negotiated fairly and professionally. The dealership was clean and inviting. They also did little things like put a bow on my wife's' new vehicle and took photos for her birthday. They also gave her a nice gift. I would highly recommend this dealership. read more

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We have had work here done plenty of times and the latest was over $3000 of work including AC compressor replaced Sept 2024. Fast forward to May 2026 and they are saying it needs replaced again. Basically lasted 1 summer. Their compromise to us since warranty is 12 months was can they can buy a compressor at O'rielly's that is cheaper and install and won't change that cost. Oh yeah and immediate attention to the cabin air filter that was changed 5 days prior to us taking it in and not to mention the 9 other items that failed and need immediate attention. WHY WOULD I TRUST ANYTHING YOU SAY!!!! Just WOW. Even bought our car from you and now will never go back. read more

I bought a certified 2023 QX60 two weeks ago. Yesterday I was driving in the rain storm and water began pouring into the top of the cabin through the cloth dripping on electronics and everything else. I have reached out to Crest three times in 24 hours to the sales person, call center and Managing Partner that leads the dealer group Mike Brosin. The leak was most definable known by the dealer because they wash the cars and detail them. It would have certainly have leaked when they cleaned the car in make ready. Instead Crest Infiniti Frisco certified the car, sold it for premium certified pricing and are non responsive. They will tell you about the great service and you will want it when you buy a lemon marked as certified. Tyler and Kayla, not the experience you sold me on! They know how to ruin a new car experience. Don't make the mistake I did,, check with Sewell or a dealer that lives up to the luxury car experience. Tomorrow has rain in the forecast, wish they had thrown in a bucket with the Infiniti. read more

Tried to have our Infiniti we bought new there aligned and they said there was frame damage and gave a quote for $4,500 to repair the frame. Got a second opinion since the vehicle had never been in a wreck and they found that a bad weld on the frame had cracked making it unable to hold an alignment. New company welded it and aligned it for $340 read more

My experience at Crest Infiniti this week, I was interested in a vehicle and emailed about availability got a quick response that it was available and to come for a test drive. I had a few more questions about tire size and range (ev) and I never got a response, so 4-5 hours later I reach out again about availability this time leaving my phone number for more availability. The same associate responded so I have to ask the same questions again about range and wheel tire size, I told him I did not believe ad was right and that the wheels were 19 inch not 20 because I had owned one before. He assured me that they were 20 inch he checked what production came with and verified that was on the vehicle. I tried to get him to charge it up but he would not until i said no reason to schedule a test drive if he will not charge it up. Then he suddenly agreed to charge it up, I ask him to have somebody else contact me and never got another response from the dealership. So the next day I drive to Crest Infiniti from Dallas because I was assured the car had what I was looking for, well I get there and the ca does not have 20inch wheels and tires, even though I was assured that they were. I spoke to a different associate this time and while looking at the vehicle a comment was made that if "he didn't put everything away on the vehicle someone here would steal it" speaking about a sunshade for the vehicle. Test drove the vehicle asked the associate to charge it up and to call me back and we could negotiate about the wheels and tires, never heard back from them. 100% would not recommend this dealership. read more

People do not have any service done here. They don't return phone calls. Everyone is with a customer for days and cannot return a phone call. They do not stand by their work, so what's the use of getting your service done here? Had to transfer a case done three years ago and need another one price for it is $7700 on an all wheel drive. Do not purchase an all-wheel-drive if this is what you have to look for every three years I've called my advisor three times and have not received a call back in two days. His name is Derrick Pham. I also called his manager. He's also busy. And I'm still waiting. read more

Crest Infiniti service goes above and beyond to take care of the customer and ensure good service and excellent customer support. I had issues with air bag on my Qx60 and Crest did acknowledge and was able to help fix air bag issues which was waiting on a part for 6+ months. They even went ahead and help me with a loaner while the car is being serviced for me to complete my work. Randy Nabors was very helpful and made sure the part awaited for more than 6 months reach the dealership and my car is fixed. Thank you Crest Infiniti! read more

Hi folks. First worlder here so anything you read, take it with a grain of Himalayan Pink Salt, the good stuff. I am living a life of privvy so do not see my review as other than the review of a guy with too much time and money. If you can afford to worry about how many stars a place has, you aren't rating the last sidewalk you slept on, or dumpster you ate out of. You are doing better than you give yourself credit. I know life is awesome, so read with that in mind. So Crest Infiniti. Though I believe in shopping in my city first, the nearest Infiniti Dealership to me is in a sister city of Grapevine, and is owned by Grubbs. To me, Grubbs is the Spirit Airlines of car stealerships. I would sooner fill my shoes with broken glass and walk than be given a car from Grubbs. So onward to Crest. Did my homework on the car I wanted, got my financing ahead of time, no trade, and boom. Went to Grubbs to make a deal knowing I was just using it as a reference. Got to Crest, they beat Grubbs, boom, SUV. Today I just needed a TPMS flashed. Called Grubby and Crest. Both said no appt needed, that it was a quick job less than 10 minutes. Wow. Drove my dumb behind to Grubbs first, they then told me 2 freaking hours. Why did I allow myself to be lied to by them again knowing that is who they are? I wanted to have my leg cut off, put on a donkey, then have him kick me up in my behind with his leg and mine for trust Grubbs again. Got back in the car drove to North Dallas to Crest. Got to North Dino, drove in the service bay, service advisor greeted me, asked me what I needed today, I told him TPMS needed reset. He walked around with a doo hickey scanning tires, asked me to exit the truck for a minute. Couple minutes later told me I was good to go. Less than 10 minutes from the time I drove in, I was ready to go. Tipped the guy a cool $20. He said no tip was necessary. I thought buying him lunch for the time saved and honesty deserved it. So I insisted he accept my money. The service was free. Life isn't free. Time is money, so I took up their time, I left some money. I had to drive an additional 45 minutes round trip from my home, additional 30 minutes past a much closer Grubbs Infiniti Dealership in Grapevine. Was it worth the extra drive and time? Yes. I would have still been waiting at Grubbs. I was able to get my car fixed, some grocery shopping out of the way and back home in less time with greater distance, by going to Crest Infiniti. Have a great day peeps. Sun is shining, birds are chipping, squirrels are storing their nuts, and I am delighted to have once again had a great day in the first world. Take care of yourselves, and your loved ones. Peace. read more

Crest INFINITI has the worst service from any dealership that I have ever been to. Long story short - high turnover rates, unreliable service managers, and managers who don't seem to understand that communication is key between its departments. Our sales process was smooth (of course they want to sell you a car and will tell you whatever is needed to complete the sale) but buyer beware that the sales and service teams have zero interaction! There was a small bumper clip that was loose and sales told us to just bring it in for the first service appointment (which we had already scheduled during the sales process) and they would get it taken care of. When we went to that first appointment, no one knew what we were talking about and no notes in the file. We went back and forth between sales and service, and ultimately our service advisor said to call back the following week and he would arrange for it to get taken care of (they were closing or we would have done it immediately). We tried calling the dealership and the advisor for 3 weeks with no returned calls, left multiple messages for the service desk to call back. Turns out the advisor was no longer employed and the service department, once again, did not have any record of the conversation with the advisor. When I recently called again to set up a service appointment, the nice lady on the phone said someone would call me back - I said I have heard that before and she said she couldn't guarantee anyone would call back. Seems that even the company's own employees don't believe in who they work for either. read more

I took my Infiniti G37 to Crest Infiniti July 24,2025. It has 55045 milage when I take it for regular maintenance: oil change and tire rotation. Two things comes up make me giving the low rating: 1. critical service recommendation is not based on inspection, but purely on milage: I got critical service recommendation to change power steering oil and replace time belt. I asked if they inspected those, is oil level low and dirty or belt shows age and tension measured, advisor showed me the report indicating no actual inspection was done! 2. 10-15 minutes after I drove my car out of the service door, Tire pressure warning LED turned on. I returned to the service during lunch break to check, all tire pressures are normal, it's TPMS sensor error and I was asked to replace 2 rear ones for $506, I didn't agree and a manager came out and did another test and told me instead of 2, I need to replace 3. How came a car just passed all the diagnose/inspection when I dropped it off for service suddenly got 3 TPMS failure after the service immediately? The manager shamelessly said it's act of god, nothing to do with the service done. I'm loosing faith and trust to Infiniti service now read more

We went there with a back hatch latching problem that was very frustrating. Troy Dunn was our service consultant and I simply can't say enough positive things about him. We left with our hatch closing properly. read more

I had a disappointing experience with Crest Infiniti. After expressing interest in a vehicle, I contacted the dealership to inquire about the price. The salesperson assured me it was the best offer available. However, I discovered the price had been reduced by $1,000 the next day while browsing a car website. I then contacted another Crest Infiniti salesperson, but the original salesperson reached out to me instead. He implied that he could provide a better deal if I continued working with him. My husband and I began driving to the dealership, when we were about 10 minutes away the salesperson called back to inform us that the vehicle had been sold at just that moment, which felt like a bait and switch tactic. We decided to visit other dealerships in the area since we had driven so far. Later that evening, the same salesperson called to say the vehicle was again available. Overall, it was a subpar customer service experience. read more

Shady Typical dealership games for sales. Wont give you OTD numbers and be direct. They will keep asking you to come in to see it; even if the car you are looking for is not in stock anywhere in the state. How about sending an OTD price over the email? Nope. They don't care about simplifying customer experience. Its about playing games with you. They need to get with times and understand customers are more informed now than prior times and hate to be hassled. Tried to buy a car from them in the past and walked away. Tried again few weeks ago, nothing changed. Now I have crossed off this dealership for good. read more

I absolutely love coming to this Infiniti dealership! Alan is my service guy and he always does an amazing job with getting me in and out quickly, and without having to wait a long time. This last time I had Brian as my advisor since Alan was out on vacation and Brian was just as amazing as Alan. Infiniti has definitely shown that there is a family feel here and they always are quick and attentive and making sure that I'm taken care of! For this reason is why I continue to buy my cars with Infiniti! And if you are looking to purchase a car, go see Richie!!! read more

Horrible service. Scheduled an appointment for 1:30pm and waited until 3:30pm for them just to not do anything on my car. Huge waste of time. No point in doing appointments if they're not going to even see your car regardless. read more

Not only is crest Infiniti deceptive, they are MALICIOUS! I think that service and parts departments were both being deceptive about the fact you didn't have the part in stock in order to get me to pay for the service instead of just telling me you don't have it and letting me attempt to get something aftermarket. It was clear that I knew what the problem was and had attempted to fix it myself (for context: I was sold a bad replacement part which prompted me to bring it to you thinking we were chasing an electric issue). FURTHERMORE, I think that if a vehicle comes in without AC in July, maybe a manager should approach the customer upon checkout to find why it's leaving without AC. I also would have purchased the brake fluid flush service if things had been more forthcoming but I was getting the feeling I was being jerked around so I definitely would have spent more money if there hadn't been deception about if the part was actually stocked or not. I did move forward with the oil change and crest did not tell me the head gasket valves were also leaking so that was BS to find out less than a month later after half the new oil I purchased was gone. I left clearly upset and the service manager said she would call me but never did. At the time crest told me they did me a favor by hooking me up with my state inspection for "free" but after waiting two hours at the tax assessors office today, I found out the inspection they gave me wasn't even for my make car - I feel they were messing with my time for not spending my hard earned money with them. This is absolutely egregious behavior from a dealership... to miss work, lose pay, and wait hours at the tax assessors office only to find out the dealership was just messing with me about the inspection because I would not agree to pay $3k in additional services while they waited to get a blower motor resistor shipped to them is so messed up. As the consumer, I have the RIGHT to decline services without being targeted by the dealership. What they did was so sneaky (they gave me a junk or fake inspection for a q50 when I drive a qx4) and this is just plain wrong to do to someone. It is also fraud to give me a different vehicles inspection. To find out they did this at the window of the tax assessor after waiting two hours there was overwhelming. Not only is crest Infiniti deceptive, they are MALICIOUS! Do NOT go here or trust these people. read more

Crest INFINITI - Fraud proving the maliciously gave me a state inspection that was not even my make of vehicle. - Auto Parts & Supplies Near Me - Frisco, Texas

Took my 2019 Infiniti with 18k miles in for my last "free" oil change in December with Crest. I elected to go to Pit Stop Automotive in Garland today (04/24/2021) due to the owner being a Marine and I trust them. I was informed my oil change indicator was turned off and it did not appear my oil had been change in December as my receipt with Crest indicated. He said the oil was very black. This is my second Infiniti with Crest and since I've purchased this vehicle a year ago the customer service has drastically declined. Although the poor customer service I had no reason to believe the services on the vehicle had not really been performed until now. Last time I went in they advised my brake fluid was dirty and needed maintenance. The best advise I can give is to stay far far away from this dealership and their scandalous service department. read more

Crest INFINITI - Receipt of services that were "performed." - Auto Parts & Supplies Near Me - Frisco, Texas

Sadly, I have to say the experience with Crest has been the worst. We have bought from Swell 2 times and Platinum 2 times over the last 6 years and their process was smooth and honest. Tux our salesperson was pushy and rude at times (even making my wife uncomfortable and leaving office). I would have walked but my wife really wanted the car. We haggled over the trade in and the car purchase and we finally agreed I would pay the price they showed on line for the car (somehow the price changed once we arrived at dealership). Then we go to signing with Jeremy Hernandez and it came to extended warranty items and I told him I did not need any extended warranty items due to us trading in every 2 years. We received the contract via email 2 days later and noticed a $386 charge for WAX (yes WAX). I called him to let him know of this mistake and he said I signed the contract and had agreed on this with Tux. Tux and I NEVER had this conversation at ALL not ONCE was this brought up. Looking back and reading reviews I should have avoided Crest. We will take our next business back to Sewell or Platinum where I know they will be honest. Losing a customer over $386 is a bad way to do business. Also, I will not be a rolling billboard for Crest by taking the Crest logo off and the Crest license plate off. read more

I bought a vehicle from Brandon De Soto in October 2023. He assured me that all their used vehicles are serviced to ensure they are safe and ready to drive off the lot. Mine was neither. When I arrived home a low battery indicator came on. When I notified Brandon he offered to replace it, but after driving it an hour to Frisco my service representative Blake told me my battery was healthy. When I asked what the age of the battery was he said he did not have that information. I brought my vehicle to my service shop and was told I absolutely need a new battery ($350). The first time I went to fuel my vehicle the gas would not pump because I needed a new charcoal canister/ fuel evaporative canister ($585). I was told the vehicle has been serviced and had an oil change when it arrived at Credt. However, I ALSO needed an oil change within two weeks of purchasing my vehicle ($100). I recommend getting a diagnostic on any used vehicle you are considering from Crest Infiniti before purchasing and do not trust that it will be safe or ready to drive off their lot. read more

Dropped off the INFINITI with no problems. Great service and beautiful facility. Thx for the positive experience over the past several years! read more

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Buyer beware. Initially when we chose to visit Crest Infiniti (although we were warned about their overall service and ethics) things seemed ok. However, once we came to a decision on the car we were ready to buy, the sales Rep named Damion who was helping us made an appointment for us to come in and purchase the car. We waited almost an hour, just to find out from a Sales Manager (named Andrew I believe) the car sold the night before! Why did they have us come in?? Ironically the week before when we were at the dealership, the SAME thing happened to another couple! No apologies from management - just them trying to up-sell us on something totally out of budget. We will not be working with Crest. Very disappointing. read more

Updated review. I reached out to the GM as instructed and he worked with the dealership owners to reach a solution on the transmission issue. I would say always look into the warranties if available on a used vehicle. However, I do appreciate that Crest Infiniti stands by their word to put the customers safety first. I would recommend doing business with them as they seem to put customer service first. read more

First- it doesn't even deserve 1 star- " The Crest name is synonymous with outstanding customer service." What an absolute lie coming from the mouth of Crest! I have been a customer of Crest Infiniti since 2010, having purchased two cars from their dealership (plano then frisco location) I wanted to share my extreme disappointment with their dealership, their team and most importantly, the service that has been provided. I brought in my 2017 q50 last week and found that it was in need of a new motor due to the oil mixing with the coolant- to my surprise, I would have never expected that a car with 74,000 miles would need a new motor. I was told that given that it was so close to the 70,000 mile warranty there was a possibility that goodwill assistance could be provided. Again, to my surprise, I was told that the only way that the assistance would be provided was if I were to be able to provide proof of every oil change, specifically the receipts. I called the multiple places that I have taken my car to over the past 6 years and unfortunately, some are unable to provide receipts (one has a computer system that goes back 1 year and 1 is under new ownership so does not have records from the previous owners). the expectation of obtaining the unobtainable is unbelievable. In addition, when I explained that I could not obtain the unobtainable, the first thing your service manager proceeded to ask me was "when will you be returning the loaner car"- not "how can we help or what can we do?" He showed absolutely no empathy in a situation that should not be happening. To have a dealership I have trusted for the past 13 years be so incredibly unwilling to help out in this awful situation is so disappointing. I have reached out to the Chief of Staff at Crest Auto Group in hopes that this doesn't happen to anyone and unfortunately never heard back from anyone. It's an awful company with even worse customer service. read more

What has happened to this dealership in the past year? A once great place to buy a car and get service has deteriorated rapidly to a place I won't bother returning. read more

Very Shady VERY deceptive. Be warned! John Balzar in service department and Troy service manager took 5 days to look at a squeak in my car and charged me diagnostic fees for more than was discussed up front. They didn't even find the issue I brought the car in for. read more

PERLA ROBLES was our Sales Consultant as we were replacing my 18 yr old Infiniti G35. I had a list of what I needed and test drove a new Q50. It wasn't quite what I was looking for and we were ready to leave when Perla asked us to wait a couple of minutes--she wanted us to try a sport model (Q50 Red Sport) that had low mileage and was 1 yr old. When we both drove it, the car was magical! We both loved the ride, the handling, and the price was reasonable. Perla was professional, very easy to work with, and our negotiation was low key. We think we got a fair, win/win deal. I would love to continue working with Perla on future car purchases! She provided THE BEST buying experience I've ever had. She listened and surpassed our expectations. RUN to Crest Infiniti and request Perla! read more

Caveat emptor aka buyer beware. The clean and lavish showroom and waiting room in the service area should serve as a warning for anyone who decides to step foot here. This is a review of the service my family and I received and not a place to air grievances. That is what the Better Business Bureau is for. We bought a used car here. Salesperson said they checked everything on it and if it weren't reliable enough to be on the road that they wouldn't put it up for sale. Out of owning this car for less than 2 weeks, it was back in their service department. It spent over a month there along with another company and no one could figure out the issue with it. We received zero communication and was only updated when we called. Since I was told a refund was impossible and we needed a car, the car salesman made it sound like he was doing us a favor to give us our original purchase price towards a new car instead of a refund. Not happy about it at all. After spending a good chunk of money, we got a car. I would never recommend this place for a number of reasons. You should be able to decipher it from the previous paragraphs. Fancy place trying to be your best friend for the time that you're at the dealer. After that, no communication whatsoever. Everything is gift wrapped nicely with a slighted smile. After you open it, it's just pure bullshit. Happy I don't have to deal with these clowns ever again. read more

Ok our 2nd time coming here to purchase a automobile. First time we came the auto I wanted they were no longer making them which is not their fault of course. Now they have the QX55 which I like but will not purchase from here. Will go to grapevine location to purchase. The salesman just sat back in the back seat on the cell phone. When I stop a test drive 5 mins into my hubby knows I'm displeased. Poor customer service did not answer my questions why because he said my bad (my bad I not a kid very disrespectful for for a customer over 60 yrs old) I thought you were talking to yourselves well if you were not on the cell phone you would have known. read more

My husband and I had such a great experience at this dealership. Quinten sold us a qx60 and we love it. It's perfect for our family. We have two kids and even though we were nervous about bringing two little ones we wanted this to be a family purchase. Everyone was accommodating. Big thank you to Quinten for getting us in a nice luxury family vehicle! read more

I had a wonderful experience at this place. I went there looking for an SUV that would pull my RV and Miles Means showed me what I thought I wanted until Clinton Morgan the manager came to me and said I have exactly what you are looking for and you are not going to want to look at another SUV. He was right! I left the dealership with a QX80. I plan to take my grand kids out for Summer and create new memories knowing that I have the perfect SUV that will be able to pull my RV effortlessly, and on top of that my new QR80 is BEAUTIFUL with all the bells and whistles . So happy. I highly recommend to go and speak with Clinton Morgan. He will help you and guide you. read more

***USED SALES DEPT*** I will never buy a used car from his place. Service department is great but the pre-owned dept is straight up BS. Never again. They tried to screw me on finance and rolled in the price of tint and nitrogen which was already on the car. The finance manger was rude, tried to be slick and I walked out. read more

This was my first time at the new dealership. I came in just for an inspection. I thought i would get it done at the dealership so then I could get a car wash completed as well. Of course, I also wanted to check out the new place. Yowzers, it is light years above the old place. First off, it is humongous compared to the old location. It is much more sleek and updated. It is now comparable to the new Lexus and Mercedes dealerships. Its also in a much better location. It is now conveniently nestled on Legacy and George Bush. The first thing my boys noticed as we exited our vehicle was the putting green. They ran over to it and started golfing away. One recommendation I would make is maybe to put a low fence around the putting green or raised surface. Since, my novice golfers kept hitting it to hard and into the drive way. There is also now a huge waiting lounge in the service department also equipped with a cafe. They also offer complimentary water and coffee. Now another recommendation would be to stay inline with the other high end dealerships, Classic BMW offers free sodas and juices. Anyway, my inspection took an hour and a half. My service advisor was very apologetic and I know it was not his fault it took so long. But, this was the cool part. I received two phone calls afterwards apologizing about the long of a wait I had to sit through. That was pretty cool and really shows they are trying to retain clients. Now, I have recall on my vehicle. I think will use their complimentary valet service. I really don't want to endure a long wait. They come to your house, pick up your car, and drop off a loaner. It's that easy. So, maybe take my advice and use the valet service instead. read more

Carlos , Was super helpful & very knowledgeable Very top notch customer service Everyone was attentive and on point. Very clean read more

Thank you Lincoln for the great customer service and honesty, it's not often that you find a place you can trust these days! 5 Stars!

If I could select less than 1 star, I would. We have a 2017 Q50 Infiniti with less than 60,000 miles on it. Brought it in and was told that it needed replacement turbos at a cost of $9400. We were told it was a known issue and they would contact Infiniti USA on our behalf for "assistance". After 2 weeks, the response was that since all of our required and documented service wasn't with Infiniti they couldn't help us since we hadn't shown "loyalty" to Infiniti. How about some integrity and loyalty to their product! Shameful! read more

If you are looking for terrible service, call backs that never happen, and a complete and total lack of infinity knowledge...this is your place. We had a call about a paint recall. We called and brought the car by in February. They took pictures of the peeling paint. It's now September. Calling every month. Promised call backs never happened. Finally refused to hang up and had the supposed service manager on the phone. After an hour they tell me to bring it in today. Bring it in...and the recall deadline was 2019. They called me in 2020. The pictures they took...they can't find them. The numerous calls to comply with the recall not one person realized the recall was already over? I'm driving with a watermelon sized paintless area on my rear door for 6 months, and now two trips to infinity only to have them realize they even called us after the deadline??? I would say terrible service. Then to top off the miserable sundae with a cherry...Infinity calls to say there is a recall on the airbags. Really? Was just at Infinity and no one mentioned the recall on the air bags!!!!! By far stay away from Crest Infinity. If you can buy another model car...my Toyota's have been incredible cars and still on the road with zero problems. But if you have to buy an Infinity, absolutely do not use Crest Infinity. read more

I love coming to this dealership for service. Customer service is great and they get you in and out, even if you are getting a loaner. I don't normally have my car services done at a dealership, but I always get coupons for service-up to 20% off services and the free loaner is a perk. Their waiting area is great. There are TV's, a play house outside for the kids, with a putting green. They also have a little cafe that has good food and I love their coffee. I always have a great experience here! read more

Great team in the service department at Crest. Special thanks to the customer service from Randy and Troy. I will definitely be returning if anything needs to be taken care of in the future. read more

Came in upon finding a nice looking 2011 Honda Accord listed for 9.4k for my college kid. Test drove it, it seemed nice on the inside and out so we went back inside to have "the numbers talk" with our salesperson Tony (nice guy!). That's when he hit us with an inflated price of over 10 almost 11 thou because of this "$1,200 detail package" that they do on all cars (some polymer coating to make it shiny, nitrogen tires, tinted windows, lifetime car washes, etc etc). Add in taxes and fees and yep not a fat chance that you'll get anywhere below the listed price online because they buffer this in and make it go higher so you'll "feel lucky" if they meet you at the initial starting price LOL! What a tactic jeez! Just when I thought I'd seen and heard it all in the world of sales- go figure! So just know if you come here this is what you can expect. Btw if management reads this: adding something like this onto the final price at the end when you have the customer excited and ready to buy is way tacky. This isn't something the we the customers chose to do so you guys should absorb the cost. Thanks for wasting hours of our time and getting my daughter's hopes up! read more