I went in to get a new phone and one of the associates said my phone will be free if I stayed with…read moreT-Mobile for three months I spoke to the manager and she said that he was a great employee and he explained things very clear And she couldn't help me figure out why in heaven my bill was almost $300 She said there was nothing she could do!! They are just unprofessional They do anything just to sell you a phone!! Bs They suck! Don't go to them! No wonder they have 1 star

I went into this location for assistance with my account and was immediately disappointed by the…read moresmell of marijuana even though one of the associate greeted me it was all down hill soon after. The associate who began helping me had to called customer service to help all though she had a tablet in her hand while on hold she took out her phone and went on Facebook. This store is in some serious need of customer service training and client etiquette

What an awesome place!! Very friendly and fast!! Best…read moreprice around, guarantees their service and will replace any problems within 1 year. What more can you ask for!!!! Ask for Max!! Very professional and friendly. Did a great job!! Thanks Sara

DO NOT DO BUSINESS HERE! I brought my Galaxy S9 here because I had a crack in my screen. The phone…read moreand graphics worked perfectly the only issue was a crack in the screen. I dropped off the phone and went to a nearby appointment. Because the phone was ready early I needed to have a family member pick it up. I hopped on a flight a few hours later and low and behold my screen stopped working! The screen would turn bright green and purple. I tried to restart the phone more than several times. Nothing worked. The screen would black out for days at a time so here I am outside the country with a phone that doesn't work. As soon as my plane landed I headed to the shop to find a different gentleman there. He told me I needed to come another day to see the guy that fixed the phone initially. I do not live in town and asked if there was any way the guy could fix it today. He got on the phone with me and told me to wait at the shop and he'll come today. I asked for a time frame since I don't live here. He asked me to give the phone back to the other guy. When he hung up the phone he said he isn't coming today. Completely unprofessional. The guy straight up lied to me on the phone. As of right now my phone is still not fixed. I would've preferred my cracked screen over this. I WILL NEVER DO BUSINESS HERE AGAIN AND I SUGGEST YOU DON'T EITHER IF YOU WANT YOUR PHONE TO ACTUALLY WORK.

Tyrel is amazing! He was extremely fast, efficient and polite. They are lucky to have such a smart,…read morehardworking employee! Will never bring my phone anywhere else!

I needed a new screen for my phone. They ordered a new screen and it arrived at their store 2 days…read morelater. I dropped off my phone at the store and repairs were completed in less than 2 hours. It looks like a brand new phone. I also got a discount for the new screen. Much more convenient option (in my experience) than filing an insurance claim. The deductible cost for the insurance + monthly insurance fees probably would have been about the same amount of money (or higher) and it probably would have taken more time to get a new phone through insurance.

I have been a loyal Verizon customer for quite some time, and my experience with their customer…read moreservice--both by phone and chat--has generally been excellent. Unfortunately, my experience at this store was the complete opposite. The store appears to be managed by a narcissistic individual who behaves as if he knows every technical detail about the entire company. I went in simply to drop off my Verizon 5G WiFi Extender after upgrading to Verizon FiOS. Out of nowhere, the manager snapped at me and insisted the device was not a 5G WiFi Extender because it has a coaxial port. What the manager clearly does not understand is that a WiFi extender simply repeats the signal from a WiFi router. Because of his dismissive and arrogant demeanor, I told him he did not know what he was talking about and that he should scan the SKU number before jumping to conclusions. Instead of verifying the information, he doubled down and claimed he essentially has Verizon's database "in his head." When the team finally scanned the SKU number, it clearly showed the device is 5G equipment. Naturally, he was embarrassed and tried to save face with a ridiculous explanation: "The extender is FiOS equipment that was configured as a 5G device." What? I laughed and left. There was no apology for the unprofessional behavior or incorrect claims, and I wasn't even thanked for being a loyal customer. This store manager is in serious need of professional training on how to interact with customers. If this is the level of leadership at this location, Verizon risks losing loyal customers because of uninformed and unprofessional management.

I was having a big issue with Verizon customer service which was absolutely horrid!!! I went to…read morethis store where Russ Ed and the amazing manager did everything in their power to help me and save me money!!! They were friendly and extremely knowledgeable... I truly wish to thank them for being amazing!!! My issue was fixed in a record amount of time and I am completely satisfied with their help!!!

I would assume that any Best Buy location would have phone accessories, TVs, gaming setups, etc. I…read morewas wrong, this location only has washers and dryers for some reason. An employee told me "drive to another location". This wasn't advertised anywhere.

Nice big Best Buy that had a good selection of printers. I have been shopping around for printers…read morefor our condo in Providence and I decided to check some of them out at this store since I had some time to kill before my event. When I walked in, I was greeted by some of the staff members and I asked where could I find the printers, they showed me the section and I spent time doing my research. The thing with printers is you have to account for the ink cartridges...some of them could be very cheap, but the replacement cartridges could run you in the $50-75 range... I found some good options here.