I chose curbside pickup because I had my baby with me and didn't want to wake him by bringing him into the store. I waited five minutes after checking in for curbside pickup, but no one came out. The entire front is a window so I could see inside and there were no employees behind the counter. I called the store and soon two employees came out from the back. I hung up at this point thinking they would now see my car in the curbside pickup spot and that I was waiting for my order. My app gave me the option to remind the store that I was waiting which I clicked. After waiting 10 minutes with no one bringing it to my car, I ended up going inside with my baby to pick it up myself. I would understand if it was busy, but this entire time nobody else was in the store and I was still not helped. I would recommend any of the other locations before this one due to their poor service. read more

I went a few weeks back cause they were offering the Dubai chocolate brownie and I missed it the first time around. I placed my order on the app for pick up. Service was friendly and my desserts looked great! Honestly, I didn't get the fuss on the Dubai brownie. It really lacks in pistachio flavor but I did enjoy the crunchy texture and the ratio to filling and brownie was great. I probably wouldn't get it again though but it wasn't at the fault of the workers at all. read more

Crumbl - Arcadia - Dubai chocolate brownie - Bakeries Near Me - Phoenix, Arizona

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Yum our favorite place When we want to get a treat. Always great to get. Service is amazing. read more

I had to pick up a small gift for Administrative Professionals Day and this was perfect! The staff was great and as with most Crumbls it was clean and efficient. read more

Crumbl - Arcadia - Bakeries Near Me - Phoenix, Arizona

25$ for 6 cookies smaller then a newborn babies hand yall have lost your minds!!! Crumbl is squeezing all the money they can out of their franchises and are seemingly asking the employees to shrink tf out of the cookies. So lame. Never coming back again. read more

Not only is this location is conveniently located for me, but the staff is always friendly! The service is prompt and the store is always clean. The cookies are always amazing and fresh. read more

Horrible experience! This particular location was first sold out of the cookie I wanted I guess you can't help that , but then I ordered the brownies and a three pack of cookies . I order them and 20 minutes goes by and I ask what's going on the guy who works there told me the brownies would be a 45 min wait! I said whattttt!! So then I ask for refund for the brownie bites because I didn't have 45 minutes to wait . Ask they assisted me with that , they gave me my three pack of cookies and when I got home I noticed that the cookies were hard as a rock! One of the cookies didn't even have the icing that it was supposed to have on top ! I'm very disappointed because I really like cookie crumble and I never wanna be that guy but I haddddd toooo this time . Please stay away from this location (bad , hard cookies) read more

Crumbl - Arcadia - Chocolate brownie cookie hard as a rock and they forgot my white icing on the cinnamon cookie - Bakeries Near Me - Phoenix, Arizona

When this store opened several years ago, (2019) it was AMAZING. Fast forward to today, July 2026, it's gone downhill considerably. I stopped to get a Twix cookie, which is my favorite, the display in front of the registers looked like a hot mess! To be honest, they didn't even look appealing, still, I wanted the experience of the Twix cookie. The caramel on Twix cookie on display had completely melted was all over tray where the cookies are kept. I inquired as to why it looked like that and the girl just said it's been sitting out all day. In my experience in the past, I could have a Twix cookie sitting on my counter for several days, and it looked perfect, never melted. I understand that it's hot here in Arizona, but the store was a comfortable temperature in my house is kept at 76-77° at all times. Furthermore, if you look back at the pictures of how the Twix cookie is presented, the caramel goes almost all the way to the edge of the cookie, and then the chocolate goes slightly inside that caramel ring. It's then topped with little toffee pieces. The one I got yesterday looked awful. Not only was the physical cookie, considerably smaller. (it used to barely fit in the box when presented before.) but the caramel was barely on the cookie. The chocolate was even less and the toffee bits powdered mostly. I went home placed my cookie on the counter as per usual and woke up this morning to have it with my coffee and it was completely melted in the box. Very disappointing very messy. Additionally, it's not even worth the price increase anymore to stop by and get cookies. I'm very sad. read more

Crumbl - Arcadia - This is how the Twix Crumbl cookie used to look. - Bakeries Near Me - Phoenix, Arizona

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Walking in you are greeted with an array of scrumptious smells. The cashier took my order and asked about my day. The cookies look beautiful and taste delicious read more

Crumbl - Arcadia - A beautiful assortment of cookies! - Bakeries Near Me - Phoenix, Arizona

Places several orders here for clients and the staff is always friendly and my orders were completed on time every time. Super easy to order in the app and the cookies have been delicious without fail. Perfect for catering! read more

Daniel was a great employee he greeted us as soon as we walked in and he was just quick with everything

Good cookies good service a little bit slow but it's ok the cookies are petty good. Definitely coming back. Place was calme clean and good. Love it. Love me some cookies. read more

Crumbl - Arcadia - Bakeries Near Me - Phoenix, Arizona

Fabulous cookies!! Thanks for the great delivery service! My friends totally enjoyed them.

Amazing customer service. My order was delivered wrong and they sent another one out immediately

Ughh after all the rumors it happened to me fell apart like sand couldn't eat any of it. It was cold not worth what I paid for at all. read more

Great service fun and friendly place to go. I would recommend this place. The only part that stinks is parking

Always so good! They are punctual respectful and make the best cookies I have ever tasted! Definitely recommend this place to anyone I know.

So so so so yummmmmmmm I highly recommend any of these cookies because they would all get a 5 star review even from the Cookie Monster read more

Clean, fast, friendly, delicious. What more could you ask for. I have been using Crumbl from here to Denver to Florida for birthdays and holidays. I love the fact that I can order online, have it delivered out of town to my large group of friends or family that are all over the place. They have great inventive flavors and now have come out with a line of mini desserts. Their ingredients are fresh and their staff is always so friendly. read more

My first time at crumbl! This place was so good! I had so many friends raving about this place and they serve large cookies and a variety of flavors. Some of their cookies are served warm, but the one I got (Cookie Monster) was not warm, but still delicious. It was about $5 for a single cookie, and my friend and I split it since it was large enough and it felt like a good deal. I'm excited to try more flavors from here! read more

Crumbl - Arcadia - Cookie Monster - Bakeries Near Me - Phoenix, Arizona

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Always delicious This is my go to store and they always make the cookies. Perfect, always cooked. Well, always friendly absolutely five stars. read more

If you ever have a sweet tooth craving, this is a place to try out The cookie selection changes weekly which I personally think is adorable and keeps people from coming back and they have amazing friendly/knowledgeable staff ... like Cam!!!! If you haven't had a Crumble Cookie I highly recommend you try one. read more

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Such a variety and always consistent. Add more lemon! Always quick for orders and amazing rewards!

Horrible customer service. "Manager" angelica is very unprofessional and incompetent. Do not order anything from this location they will make the order wrong and then give no viable solution to make it right. Ordered a 12pack plus and extra one for delivery because even tho this is the closest location to my house it is still over 25min away from me and I had no time to go pick up. Received the order and it was incorrect so I call the store to let them know that it was incorrect and very rude and unprofessional Angelica the "manager" laughed that I was calling about it making it seem like it's not a big deal. It's the principle. I did not receive what I paid for. Said the only thing she could do is remake it and I can pick it up- I explained how that was not possible hence why I got delivery in the first place. She said that was the only option. She was very rude and dismissive and unhelpful. If you want your order to be made correctly and/or want good customer service I would not recommend this location at all. So disappointing. read more

I got a party box to bring to work. I think this is okay for a special occasion however I don't think I would stop by often because of highly caloric these cookies are. Some cookies are 800 calories and they obviously have a lot of sugar. I prefer the classic cookies like chocolate peanut butter. The selection available changes regularly. Cookies seemed to be freshly made. Service was good. They also have smaller cookies which are likely a healthier choice however those are available only for catering so you have to order ahead. read more

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Do crumbl cookies ever disappoint? This location is a test location so they always have cool new things to try. 10/10 every damn time.

They always have all of the flavors! I really enjoy the cakes over the cookies. Use the app to see if this location is testing any new flavors. read more

I had egg shell in my cake! Very disappointed. Tres leches cake! It used to be my favorite. Not sure if I'll be going back to that store again. read more

Crumbl - Arcadia - Eggshell in my cake. - Bakeries Near Me - Phoenix, Arizona

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Love it! Great service and very clean! They work quickly too, and the cookies were fresh!

Cookies were fantastic. Service is always good. Always fresh. Would recommend this store

Stopped by for a 4-pack, great staff great cookies. You should come to check out these huge great baked cookies. read more

Crumbl - Arcadia - Cookie sample set - Bakeries Near Me - Phoenix, Arizona

Huuuuugge delicious cookies! Super sweet and tasty as well. Store decor is nice with loud music playing adding extra upbeat to the overall cookie experience! On a negative side selection is rather small. 6 different cookies in one size and that's it. You can get smaller cookies but only for catering! Calorie wise ...you better don't ask, and I will not tell read more

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Great cookies and service! Fast and friendly! Would order again and again! Love the new flavors each week

I Finally was able to try the Dubai brownie as part of the secret menu this week it's so good!

Amazing cookies, my kids love them! Our favorites are chocolate chip & churro cookie. Thank you to all the stuff to always bring a smile to us read more

Staff was super nice and cool. They were very patient with my questions and ordering time. Cookies were fresh and lowkey out of the oven.

Wanted dessert so grabbed a cookie after eating next door. Was greeted promptly and told what flavors were available. Decided to try the cookies and cream. Was surprised my cookie was not warm. I thought that was the whole concept?! That recently happened to me at another cookie place so I'm super sad if we no longer get warm cookies:( Cookie itself was good. Just wish it was warm. read more

Crumbl - Arcadia - Box - Bakeries Near Me - Phoenix, Arizona

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Designer cookies that taste as great as they look. I have these delivered to my daughter in AZ and she also loves the taste of these delightful treats. read more

very quick and fast service. cookies were delicious and i loved all of the options they have for different foo/ dessert choices. the ambiance was amazing and the store was very clean read more

I've been a loyal Crumbl follower for many years now and it has never disappointed. The chocolate chip cookie is the absolute BEST chocolate cookie you will ever have. (Unless you like crispy thin cookies, in which case this will not be true. Because these cookies are thicc and baked just enough to not be raw). The pink sugar cookie is my favorite though and I think it's very underrated. Crumbl just has this amazing ability to take any flavor and put it into cookie form. Their flavors rotate each week, which gives me a great excuse to go often. Crumbl is definitely my most visited dessert place. I've tried cookies at many other establishes (example: Dirty Dough) and none compare. Thank you, Crumbl, for always delivering and being a constant in my life. read more

Crumbl - Arcadia - YUM! - Bakeries Near Me - Phoenix, Arizona

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