I placed an order for 6 cookies to be picked up at 9:45 a.m. at the Costa Mesa location this morning, and it was a very disappointing experience. When I arrived, my order wasn't ready. I was told I would need to come back in 30 minutes. I don't live near the area, so that simply wasn't an option. What makes this even more upsetting is that today is a special day for our family -- my son is leaving for a year-long tour, and he specifically wanted Crumbl cookies before he left. Instead, we left with nothing. I'm also frustrated that I was never contacted to let me know my order wouldn't be ready on time. A quick call or text would have saved me the drive and the hassle. On top of that, the store itself was very messy and didn't appear well maintained, which only added to the overall poor experience. When I asked for a refund, I was told they couldn't process it because I used a gift card and that I would need to contact corporate instead. So not only did I waste my time, but I also left without the cookies or a refund. Very disappointed in both the service and the lack of communication. read more

Plenty of parking in plaza with outdoor seating but not so much space inside. Service was nice and fast. We got the cereal milk ($5.50) and cookies & cream cookie ($5.50). The cookies are very sweet and large, but also tasted a bit raw. It was hard to consume the cookie all at once as you can literally taste how sweet it is in one bite. read more

Crumbl - Costa Mesa - Bakeries Near Me - Costa Mesa, California

Pink sugar cookie is amazing! Needs more frosting though. It would be great if they were open later, til midnight - at least on the weekends. read more

****I LOVE THESE COOKIES!**** I keep thinking this is just another one of those cookie fad type places built up around hype. Maybe it is and maybe it isn't, but I really love the cookies here. I like the fact that I can come on different days and get completely different cookies. Any, I always get the combo box with the four or five cookies..whatever it is. I also like that when I order, I can enter my name as anything I want it to be and they will call out that name when my order is ready! Have you tried this?!?!?! It's great! For example, I can put my name is Weenie and they will call out "Weenie, your order is ready..Weenie?" I have my favorite names..what are yours?! I acknowledge that spending $20 on cookies is a lot, but these are large cookies that can be shared and I absolutely love the packaging and the box they come in. The packaging totally is eye candy for these cookies and adds to the experience. My daughter even makes fun of me because I bring milk when she drives here. While she drives home, I am already eating cookies with my milk. read more

Crumbl - Costa Mesa - Bakeries Near Me - Costa Mesa, California

First things first--I will not tolerate the Crumbl Cookie slander! These are the best cookies ever, hands down. Don't come at me with the "they're too sweet" argument--they're cookies! They're supposed to be sweet, and they are literally perfect every single time. I don't care if they're a little raw in the middle; I will gladly eat them up every single time. Today, we tried the Biscoff Crumbl Cookie Tres Leches Cake, and it was insane. We had it with some ice cream, and let me tell you--next level. The texture, the flavor, the way it all just melts in your mouth... unreal. Crumbl is definitely a once-every-few-months treat, but it never disappoints. Best cookies ever. Nothing beats it! read more

crumbl is always underwhelming and I was disappointed in these cookies. The banana pie one was dry and tasted artificial and the chocolate chip is just average and nothing special. Service was slow and they were sold out of cookies that we had already bought and ordered online:( read more

Crumbl - Costa Mesa - banana split Double Chocolate chip Chocolate chip 4-Pack - Bakeries Near Me - Costa Mesa, California

Overpriced but delicious peanut butter cookies. Is it overpriced if it is delicious? I don't know but $9 is alot for a cookie and is not that big. But it is delicious and I can't emphasize how delicious it is. Guess I gotta ponder over it next time I crave this haha. read more

Not bad could be better I wish the cookies were more fresh and warm but the service was great and they are very nice there read more

Great service and great store! They are always nice and welcoming. The cookies are amazing

My daughter and I needed a little pick me up so ordered these cookies for delivery. Box came on time and as ordered. Cookies were still warm when they arrived. We loved all of the cookies but our favorite was the blueberry. Tasted like a blueberry pancake in cookie form. We also really liked the cornbread cookie. It is different and not too sweet, great cornbread texture. The other cookies were good and on par with standard crumbl. 4 stars because they are soooo expensive it hurts. Such a fun treat though. read more

Crumbl - Costa Mesa - Bakeries Near Me - Costa Mesa, California

Ultra gourmet huge cookies, although very expensive. They are presented very nicely in a pink box which is great for gifting to somebody on a special occasion. They have a constantly changing menu. I loved the mystery cookie of the week, they called the Classic Pink Sugar cookie, which was almond flavored with pink icing on top. It's only available Monday to Wednesday, which I guess is their way of getting more customers to come in on the slow days. My next favorite was the Nilla Bean Cupcake cookie which was just your standard sugar cookie with vanilla icing on top, but it was great! The Milk Chocolate Chip was good. I didn't care too much for the Molten Lava chocolate cookie because it wasn't sweet enough. read more

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Cookies are great but the wait and inefficiency of this location is unbearable. They are out of flavors. Told 5-10 minutes we are going in 25 and still no cookies. People are leaving with incorrect orders and the system can't get customers a receipt. Other customers just walking out. The woman is doing best she can but totally overwhelmed. She says she's short staffed because they are out of inventory so other person had to go get more ingredients (What it's Friday night- how do you not know your inventory turns ) Now told have to wait for chocolate to melt Worst run Crumbl I have been to in entire country. The hard working employees name is Ivy read more

I wasn't so excited or ecstatic over their cookies until I tasted their peanut butter and jelly. Oh my gosh, it is so so good. I'm a chocoholic and I was not impressed, but the peanut butter and jelly is amazing Their service is very friendly and the ambience in the shop is a cute little shop read more

Refused to honor the promo on free cookies day. Claimed they were behind on their cookie making, but tried to tell us that if we bought something, they could honor giving us a free cookie when the initial promo is free without purchase. There were zero people in line to get free cookies at the time, it would not have hurt them to give us what we were told we could receive. Terrible service would never even consider purchasing from this location and will be telling others not to also. read more

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These cookies are bomb!!! The chocolate chip cookie is always the best, French toast cookie is the best cake-like cookie I've ever had and hazelnut cookie with nuttela inside and a little touch of sea salt is one of my favorite read more

Crumbl - Costa Mesa - Chocolate chip cookie, French toast cookie, hazelnut cookie - Bakeries Near Me - Costa Mesa, California

They have big cookies and mini's, but also a new rice krispy treat with a cookie flavor! I came to get my free cookie for my birthday. Redeemable through the app for a full month. Cookie flavors change every week, so when there's a super delicious one, you better make it in soon or it'll be gone! read more

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Didn't even greet us when we walked in. Just kept talking to each other and didn't say bye when we left due to them being sold out of nearly everything. Lame. read more

Cookies are decent but what kind of poor business management has you running out of supplies by 7:30 when you're open until 10:00pm? Really bad that I went to two locations and both had the same issue. read more

There's a Crumbl right across the street from where I live with a Starbucks several doors down and I've never tried them. But when you're in Costa Mesa, why the hell not?? Cookies cookies cookies, freaking butter plus chewy flavor-- bill me a saddle and slap me like Silly Sally. Crumbl does a great job dressing up their cookies for talent shows and college presentations but leaves little room for the actual crumbling. Surprisingly even with the caked on icing, one as thick as their frisbee filled biscuit of a cookie, it's not deafeningly sweet. But the cookies are fully loaded and heavy like you're carrying three dictionaries stuffed into one lengthy book. I mean, talk about frisbees you can choke on and die a moderately happy cadaver. The new flavor- milk & chocolate (or maybe it was milk & cookies) though.. is way more fudgy than cakey. But they do have their ordering process pretty staff-free. If you're hip enough it'll be a questionless process otherwise suffer like the rest of us and actually learn how not to be stupid. Lastly-- love the open kitchen. I want to live there for a month with no business. read more

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Soooooo good I loveeeeee crumblllllll cookieeee yummmmmmmmmmmmmmmy every time I walk in to Crumbl it smells so goood and the people are very nice and friendly too read more

Ordered a 6 pack for my 20 year old's birthday and they were a hit. Thank you Crumbl!

The two young girls Joyangel and another girl had a horrible attitude. Music playing sounded like I was at a night club. I asked for help from Joyangel and she rolled her eyes. Proceeded to make her cookies after touching the screen with the same glove. Then the other girl came over holding a cookie to her nose asking " Does this smell like peanut butter " . I ordered a few desserts and she threw the last one at me. I asked her if I could at least get a bag and asked for her name and she refused to give it to me . I've been to other locations , but these girls are making people not want to return read more

Crumbl - Costa Mesa - My cookies - Bakeries Near Me - Costa Mesa, California

Good cookies! Some flavors are hits and some are misses. But overall, solid cookies! What you enjoy will also depend on your personal preferences. I personally love chocolatey flavors and my ultimate bias is a chocolate chip cookie. Crumbl has a wonderful chocolate chip cookie! The cookie batter itself has a nice, developed flavor (which is almost nutty....which means they probably rest their cookie dough. Hooray!) and there are chocolate chips galore! I also enjoyed the rocky road flavor and the peanut butter cookie. The cookie that really caught me off guard was the lemon cheesecake cookie. Great flavor that is lighter and more refreshing than a chocolate cookie! As the toppings get a bit more creative, the cookie texture itself becomes more of a hybrid cookie/cake as it needs to be able to stand up to the heaviness of the topping. I don't find this to be a problem but know that some of the cookies tend to teeter on the edge of being a cookie/cake instead of a cookie. Also the cookies are HUGE! They are great for splitting. Or be like me and eat bites of it throughout the day and do not share haha Overall, I'd get more cookies from Crumbl! read more

Crumbl - Costa Mesa - Yum!!! - Bakeries Near Me - Costa Mesa, California

AMAZING customer service from Noe and Marcial. They were so kind and treated all customers either such respect.

I love these cookies and the texture. Some people find them undercooked, but I like them soft. I only bought two but they were huge. It took me several days to eat one because of how sweet they are. My boyfriend ate the other one I bought. Strawberry sugar cookie and the vanilla. I found the kiosk to order to be convenient and I love the pink theme! read more

Ordered cookies ahead of time since we were visiting from out of town for a 4th of July party. Did it on the app and was asked if I wanted a message. I completed the message section with my 6 pack. Picked up yesterday and when I got back to our rental there was no message and the cookies were all to one side or the box and two of them had broken and got icing all over the box. Couldn't even take them to the party. So disappointed. read more

Soft, chewy, huge, and sweet cookie! There's definitely some cheaper spots out there, but none are consistently as good as crumbl! It's conveniently located in a spot with a lot of parking, and it doesn't get too busy! Service at this location is pretty good but there weren't a lot of interactions tbh. Over all, would go again because cookies are good! read more

Crumbl - Costa Mesa - Crumble Take Out Pink Box - Bakeries Near Me - Costa Mesa, California

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very good and quick service. the smell of the place is so delicious and warming. cookies taste great!!

This Crumbl is a newish location that recently opened in the shopping center with Shunka by the Jack in the Box off 17th street. When you enter, you order yourself at the kiosk. Then you wait about 10 minutes and they call your name (which you enter in the self serve machine) and then you get your cookies in a pretty and sturdy pink box. Not sure why the wait is so long when they don't even heat up your cookies if you order an assortment of cold and "warm". Cookies are huge but also very expensive at $5 each (used to be $4.50 - not sure if they have variable pricing or they just raised the price...). The best value is a 4 pack box for $16.25 which makes the cookies about $4.06 instead of $5. My family of 4 orders the 4 pack box and then cuts each cookie into 4 pieces so we each get a piece of each flavor of cookie and then trade with each other if there's ones we like more or less after taking a bite (since even after cutting the cookie into fourths, it's so big that each 1/4 piece is still a few bites). The most interesting thing about Crumbl is that they change their flavors every week. This time we tried: 1) Caramel Pumpkin (this was our favorite!) "A perfect fall treat including a rich pumpkin cookie, smooth caramel cream cheese frosting, and a delightful sprinkle of pumpkin pie spice" 2) Raspberry Butter Cake (our second favorite) "A melt-in-your-mouth butter cake cookie rippled with raspberry flavor then smothered with a buttery glaze, a creamy white buttercream, and our delicious house-made raspberry jam." 3) Peanut Butter Creme (good if you like peanut butter - nutter butter isn't my favorite but the cookie was still tasty) "For the peanut butter lovers--an explosion of Nutter Butter goodness all brought together with a crunchy Nutter Butter peanut buttercream." 4) Lemon Glaze (I thought this would be my favorite because I LOVE lemon but it was actually my least favorite since it was kind of bland) "Lovely layers of luscious lemon from the cookie, to the glaze, to a fresh lemon slice." We passed on the Milk Chocolate Chip since we've had it before and it's super boring/basic and horrible value to pay $5 for a boring chocolate chip cookie that's nothing special. We also passed on the Classic Pink Sugar Cookie because we've also had that one before and it tasted horrible like chemicals. Apparently they updated the recipe though because other people must have felt the same way I do that it tasted horrible and now it contains real almond extract making it an almond frosting (so be careful those of you with nut allergies!) and it's also not the yummy sugar cookie powdered sugar icing I expected. Hard pass. The Caramel Pumpkin cookie was really outstanding so I'd come back for that but I still think Dough & Arrow is the superior cookie store in Orange County. read more

Crumbl - Costa Mesa - Inside - Sept 2022 - Bakeries Near Me - Costa Mesa, California

The reason I give a 4* rating is because they ran out of the pumpkin. Granted it was 11:30p but still so disappointing but the cookies were great. I didn't want too long, the staff were very knowledgeable and they have great lighting here. I love how I could see them prepare the cookies, box was in perfect condition etc. Can't wait to go back! read more

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My absolute fav cookie joint. The app is very useful and has loyalty built in. Order ahead and skip the line! You walk in and are hit with amazing smell of freshly baked cookies. The menu changes each week so it never gets old. The flavors taste natural and not fake like the others. The employees are always so friendly as well. Tip: download the app and you can ask Siri what the menu is that week :-) read more

Got to finally try crumbl! You get a free cookie on your birthday and you bet I got it. I chose the classic chocolate cookie and it was so good. The texture was perfectly soft and the size of the cookie was huge. Can't wait to try the other flavors. read more

I like this place except the cookies are a bit sweet for me. I still give it 5 stars. My clients love them so u keep giving them. Great way to build rapport. read more

Not sure how I feel about this place yet. Was having a sugar craving so decided to stop by and get a few cookies and ice cream. Cookies 4/5. They are good but a tad too sweet for me. This is what I love about Asian desserts and bakeries. Their stuff is not overloaded with sugar. Western desserts tend to be too sweet. Nevertheless the two cookies I got were delicious. First I got the Oreo. Definitely a heavy calorie rich cookie. It's a cold cookie and the cream inside was on point. Also got the Animal Cracker cookie. Again a tad too sweet for me but still good. The cookie itself was solid just the cream on top was a little too sweet. Ice Cream 3/5. I thought their ice cream was just meh. I've had better at After's and even Trader Joe's. I got the Cookie Dough and it just had a odd taste to it for me. This place is def worth checking out once. Not sure I'll be back. Especially at $5.00 a cookie. read more

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Purchased a four pack of this week's flavors and two cookies were raw!! Had to throw them out. Such a waste! Learn how to thoroughly bake your cookies - this isn't the first time read more

Crumbl - Costa Mesa - Raw cookies! - Bakeries Near Me - Costa Mesa, California

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If you want Santa to get diabetes for Christmas for all the many years he's given you coal, then come give him a half a dozen of these cookies made here and he'll pass out from a sugar rush. Don't expect him to ever take you off that naughty list because he knows hes not checking it twice after you spike up his glucose level lol. Although, I do appreciate a classic chocolate chip cookie paired with a nice, cold glass of milk. Especially when the cookies are freshly baked from the oven. Crispy on the outside and warm and gooey on the inside. The taste of hot from the cookies and cold from the dairy beverage makes the experience twice as delicious. Here at Crumbl, they rotate their cookies with new flavors every single week. They keep a few of their best sellers such as the chocolate chip but rotate others flavors so that way you don't get tired of the same old cookies. I think it's a great concept because I believe they have over 50+ flavors to choose from, so you can practically try something different every week. You can find out what's they're serving that week by either calling in or checking their website. But my overall experience with Crumbl is so-so. I just believe they are overly sweet for my taste buds and I have to say, I do have a bit of a sweet tooth myself, but even I think these cookies are an overkill. For about $3.50 for a cookie, the size is worth it, and you can definitely share this with a friend or two because it's definitely an abnormal size for a cookie. Try to pair it with some ice cream or milk to tone down the sweetness. Some people may enjoy the taste but I feel like I would be satisfied with 1/5 size of the cookie. You can order ahead of time or place your order on a tablet at the store. You do have the option to select some cookies to served hot from the oven, but it's only a limited selection. Overall, a good place to get a quick cookie fix. Easy to order and they are open late. Not all of their cookies are overly sweet because I have had some cookies that were a perfect balance of sweetness and savory. You just have to find out yourself and place a batch to experience the flavors! Happy eating friends! read more

Crumbl - Costa Mesa - 3x Chocolate Chips, 2x cranberry cheesecake 1x caramel popcorn - Bakeries Near Me - Costa Mesa, California

Stopped by on grand opening to check out the newest Crumbl location in the area! There were plenty of workers inside working on delicious cookies and ordering and picking up was quick as heck! For cookie options they had chocolate chip, mystery peanut butter, toffee chocolate cake, lemon cupcake, strawberry pop-tart, & brownie fudge! I got their 4 cookie pack which was $16 before tip! They had my order ready in about 2 minutes! Cookies ordered: Original Strawberry Pop tart Mystery Peanut Butter Lemon Cupcake I'm saving most of them for my friends but I ate the chocolate chip cookie and it was delicious! It was soft and warm in the middle while being a bit crispy on the outside! Plenty of melty chocolate chips on the inside and lots of butter! A very decadent treat! There's a decent amount of parking here but it does get full often due to all the tenants in the plaza! Definitely would come back again in the future! read more

Crumbl - Costa Mesa - 4-Cookie Pack - Bakeries Near Me - Costa Mesa, California

Good quality & customer service The place is clean and the ambiance is good A+ -- the wait time is also A+ read more

Drove 30 minutes from our location to opt in on the 2 free cookie deal for those having a hard time. But to our surprise they couldn't uphold this promo, instead had us trying to purchase cookies to even redeem it? It shouldn't work like this, greatly disappointed as my kids were super excited after a long day. read more

I've had cookies from here before but have never stepped foot in the store. It was really cool because they have a display of actual cookies on the counter of their current choices. They also have a system where you order through the kiosk. Since I was new, I definitely wanted to ask for assistance just because I was actually redeeming a birthday cookie and it was on my app so I didn't want to mess it up. After the employee helped me with my order, someone personally hands it to you. You can actually see all of them organizing the cookies right in front of you. Their cookies are really sweet and rich so if you like that kind of cookie, this is the place to check out. I got the cookie dough and it was a bit too sweet for me so I had to share it. read more

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