After previously using this firm with a positive (water heater thermocouple) experience and a friend's recommendation, we called them again to snake a kitchen sink blockage. Their current policy is to give a firm bid for the job, regardless of how long it takes. We ended up with a bill of $350 for a job that took a half hour and travel time from their headquarters 5 minutes away. Management did refund $50 after we challenged the charge. I checked with other licensed plumbers after the job and was quoted $180 for the same job. Probably good work, but you take your chances on actual work time vs. cost. read more

Very good service! Came here about an hour after report, repair quickly and also check other things not working so perfectly! Great service!

Very happy with the service that Cupertino Plumbing and Mario provided. Mario arrived on time and was very pleasant, professional and knowledgeable. He was able to assess my plumbing problem and address the issue right away. He was mindful to the Covid-19 protocols which helped ease any stress I had about having someone inside my home. I would definitely use Cupertino Plumbing for any future plumbing issues I may have. read more

When putting in new drainage pipes at our home we hit the main water line to the house. It's a flexible polypropylene pipe. I called several plumbing companies and asked specifically if they were familiar with repairs to poly pipe. The person I talked to at Cupertino pluming said he would send out Bill who would be able to correctly fix my poly pipe. I had gone earlier in the day with a piece of the pipe to a recommended supply store and got the correct fitting for that pipe, but the gap was too big and it needed two of them. I told whoever I talked to at Cupertino plumbing what the supply store had told me and sold me so they would bring the right parts. On arrival the couplings Bill brought were too small. He took a piece of the poly pipe and left for the parts store. On returning he spent an hour trying to get the second set of parts to work, but each time we turned the water on they leaked. Finally he decided they were the wrong parts. I offered to go back the the place I got the first coupling, which was the correct part, and get another coupling but Bill wanted to go to his supplier. When he came back this time he did a "hose repair" inserting 2 barbed mail fittings into the pipe and using hose clamps to hold them on then ran copper pipe between them. This left me with a restriction in my pipe where the barbed inserts reduce the pipe dimension. I could tell I had reduced flow the minute I turned my outside faucet on. For this I got charged $600 ($592). Bill charged me for only 3.5 hours. I called Frank (the owner) and said that 1) this was not a correct poly fitting repair, 2) 3.5 hours seemed excessive for something that had he had the correct fitting would have take 30 - 60 minutes. His response (after talking to Bill) was that Bill had 5.5 hours into the job and that 3.5 was all I was charged for so I've already been compensated and that my flow isn't reduced that much and Bill has 30 years experience and knows what he's doing. Bottom line is he did not know how to correctly fix the poly pipe and did not make that repair correctly, he just "got our water back on" which he thought was most important. In actuality I could have made the repair the way he did it. I've fixed plenty of hoses. Everyone was courteous and friendly, but I didn't not get what I asked for or wanted. Overcharged and dissatisfied with the work. read more

Will not use them again for the following reasons - 1) Charge 3X for parts they use compared to price at HD or OSH which is ridiculous. I understand they need to charge more, but this is crazy. 2) Plumber "rounded up" to the next half hour even though he was very clearly done within the first hour (including travel time). In my opinion, this is just plain dishonest. read more

They replaced my pipes. My first gripe was they didn't remove the old galvanized pipes but left them under the house. A minor thing, but I expected them to remove them. The next big problem was for the exterior faucets they had the pipes coming out of the sub-flooring vents rather than the existing holes for the existing faucets. I complained and had to argue with them quite a bit to get them to fix that. They did finally fix it ( took them about 2 hours, not the 2 days they claimed it would) but given they never explained that is what they would do, I feel like I shouldn't have had to go through that hassle. The vents were not put on properly, but after complaining, they did fix it. Also, their pipes had a leak after the work was done, although they fixed it. I feel cheated. I paid a premium price and got cut rate service. read more

A rare instance of a plumbing company that is organized and acts very professionally. They take your calls promptly, follow-up, make sure to send you the best technician for your problem. Strong recommendation from me! read more

Drove quite a distance to reach their showroom at 2:30pm Saturday. They are posted to be open until 3pm, but it was locked and dark. I file them under the category 'unreliable'. read more

OMG AVOID THIS BUSINESS! These people are the biggest RIP-OFFS!!! It took 2 of their plumbers 3 hours to take down my kitchen cabinet (they charge $114. per hour/per plumber) which means they charged $684 before they even got to the pipe!!!!!! The cabinet is 6ft x 4ft. They charge by-the-hour so guess what? Yeah, they go VERY SLOW. One of the plumbers did just about nothing in the 8 hours they were there except help take down the cabinet. To replace one pipe in my ceiling....$2000.00 (yes, two-thousand dollars). Two people, 8 hours. Rip Off, Rip Off, Rip Off!!! read more

I'm very satisfied with the quality work frank and his team did on my copper repipe. contract was clear, workers always on time, started and finished on time, passed inspection all in all good work. read more

This review is long overdue. Shortly after moving to our new home in Willow Glen last summer, we needed to do a repipe project. As this wonderful home has built in 1946 and still had galvanized plumbing. We did our due diligence and selected Cupertino Plumbing due to the years of experience, use of high quality plumbing products and the lifetime gaurantee they offer to futher stand behind the work they do. Additionally, Frank Cardia did a wonderful job meeting with us for the first time to discuss the process, what to expect, and answer any and all questions we had. Additionally, he provide us with a list of references which helped in confirming this company was the right fit for us. From start to finish, his crew was very respectful of our home and took special care to clean up at the end of each day and address any questions we had that arose as they were doing the job. Robert & Eric were outstanding to shepherd this project from start to finish! Would not hesitate to recommend to friends and family! read more

I highly recommend Danny, Brandon, and the entire team at Cupertino Plumbing. From the very beginning, Danny was responsive and clear in the work that needed to be done. He took pictures underneath our home and showed us the issues we had going on. Whenever I had any questions, Danny responded in a timely manner and addressed any and all concerns I had. Not only did Danny and Cupertino Plumbing address the piping issues, they also helped with hot water and water pressure. Because of the Cupertino Plumbing team, I have hot water within seconds of turning on any faucet in. my home and the water pressure is amazing. After all the work was done, Danny even stopped by 1 more time for one final look over to make sure everything was okay. I truly feel that Danny, Brandon, and Cupertino Plumbing treated my home as if it were their own. My family has been using Cupertino Plumbing for years and this experience only reinforced why that is the case. I will continue to call them if I have any leaks, water pressure, or hot water concerns and will recommend them to all my family and friends. read more

I called to have a new sink, faucet, and disposal installed following a kitchen remodel and another having a kitchen for several weeks due to new countertop installation. Frank came and provided an estimate and got right to work and and even got the extra parts we need and didn't have. Great service. Added bonus...he gave me some recommendations for some other vendors I desperately needed that worked out too! Knowing the plumbing is is done well is well with the cost. Don't go cheap...you'll pay later in repairs. read more

Today I was charged two hours (total $353.31) for Kitchen Drain Clog Removal. I think it was just about (maybe a little over) one hour work, but I had the impression that the person intentionally made it two hours. e.g. taking a long time to do the paperwork in his van ( more than 15 min), after it right past 1.5hrs, he came in to present me a bill to charge me two hours. Also during the work, I think some of the time spent are unnecessary. e.g. taking time to inspect the house outside, and making phone call not related to this work ... read more

It's really unfortunately Cupertino Plumbing has gotten so many negative reviews. They've been around for over 45 years and when I need Plumbing work Frank Cardia's company is who I called. I've never had an issue with their work.... If your looking for the best plumbers around don't hesitate to call Cupertino Plumbing read more

I needed a new water heater and after checking with two other companies, I went with Cupertino Plumbing. Angel came within 30 minutes to give me a free estimate. His price was competitive, but most importantly, they installed it that day. The others said it would take 1-2 days. Ray the technician, and Angel were professional and worked efficiently. read more

Made an appointment for estimate; waited an hour then called to see if they were coming. Person who answered didn't know but would call tech and have him call me. No call; no show. No call next day. So, I gave the job to another company. Very disappointing customer service. read more

Cupertino Plumbing did our repipe a few years ago and at the same time we put in a new water heater. Two weeks ago the pilot went out. Frank came out that day and put in a new thermocouple. The next day the pilot went out several times.Frank came out two more times without charging us. There really was no way he could have known that there were other problems. He mentioned a couple to us the first time but it didn't make sense to pay to get all sorts of things fixed until we knew what was wrong. The heater seems to be fixed and is running well. This posting is my public thanks to Frank for taking care of us and being reasonable about not charging us - and not even mentioning it. Classy. read more

I am a general contractor. I was tired of use the flakey typical plumbers I have found in the past. I found Cupertino Plumbing in the yellow pages and since I was born and raised in Cupertino I gave them a shot. As in every project I do there were some minor problems. But you come to expect that in construction. You take a deep breath and talk with the contractor and figure out the best possible solution. Customers that think that since they hire a professional that there won't be any problems crack me up. I found Cupertino Plumbing very professional and very competent of the job given to them. I continue to use them for all my plumbing needs. Sure they are a little pricey, but just like with everything in life. You get what you pay for. read more

We needed to create a new water connection to our refrigerator. Cupertino Plumbing sent out Jose. Jose know immediately how it create a new connection. The entailed cutting a new hole in the wall behind the refrigerator and installing new pipes. Jose completed all the work in 90 minutes. He was pleasant and knowledgeable. Anytime I need a plumber Jose is the man. read more

I had a bad water heater that leak water inside the tank. Water leak to the tray from the inside as well as leak though the top vent dripping down from the side. So this was not from the hot and cold water joints in the top connectors. This heater was only 3 years old. I contact the manufacturer and it was still under warranty. I find Cupertino Plumbing under the manufacture listed qualify installer. They sent a person stop by to verify it was indeed a heater failure. He right away schedule my exchange first appointment next morning. Good service and responsive. read more

Cupertino Plumbing fixed our problem in record time and were super helpful! Our street had water running in front of all of our neighbors' houses is now dry! We had a water leak from a broken, OLD galvanized pipe. They replaced it and had the permit inspection done. They were so professional, communicated a lot and were reasonably priced. Cupertino Plumbing will be the company we call for any future plumbing needs. They were that good! read more

I used Cupertino Plumbing to fix my clogged drain. They came right away and did a wonderful job...so I scheduled them to install a new water heater...another great job. I found them through my neighborhood association (West San Jose area) and am glad to give Cupertino Plumbing a 5 Star rating. read more

There was a lot of noise coming from the pipes in the house whenever the shower turned on and it eventually changed so that even running a sink would cause the loud humming noise. Called Cupertino plumbing and they sent a guy named Frank out. He was there for 2 hours, replaced some parts, and even fixed an issue with a sink upstairs. It was done in a very efficient manner and the price was very fair! read more

The recent storms in bay area caused flooding in my basement and had to get the sump pumps fixed. Angel from Cupertino plumbing was very professional in handling the job and understanding my needs. He sent Eric and team who were very knowledgeable about the job. They went ahead and fixed everything as promised in a timely fashion. Not only that when a job was unfinished they came back next day and fixed it for a very good price, so I do not have to hunt down other plumbers and explain the entire situation to them again. They had good recommendations for electricians to handle that part as well. I think overall I am very satisfied as they were a one shop stop for all my needs at an affordable price and very reliable. read more

Recently had to have the pipe replaced between our house and the street. Isaac and Augustine were great. I would definitely recommend them. They explained everything to me, got everything done in a timely manner, and took pictures so that we'll know where the pipes are (if needed in the future for landscaping). Plus they were friendly! Pricing was very competitive (I had 3 quotes for this job.) read more

Cupertino Plumbing did end-to-end copper re-piping of our 2 story 3 bath home. Dave and his fellow plumbers were always on time, courteous, respected our property and cleaned up end of every day they were in. Dave has amazing dexterity with soldering and not even a single leak was found when the house was turned around. There were significant amount of Sheetrock that had to be cut and it was kept to a minimum and their Sheetrock person who came to patch did a fantastic job with matching the texture of interior walls and in 2 spots of the outside stucco. Initially we had intended on installing mini shower bidet systems in toilets which at least 2 other local plumbers had agreed to do when they were bidding on the job. Frank is very familiar with building codes. That helped us in picking a bidet system that would pass any building inspection. In addition to re-piping, they installed 3 Sanicare hot-cold bidet systems in our toilets. Hot water connections had to be run new and Dave did a super neat job. These guys didn't bid the lowest for our job, neither did they have a high yelp rating when we checked. They had re-piped at least 2 other houses in our immediate neighborhood and those homeowners had nothing but good to say about the quality work they perform. That along with the lifetime warranty, 2: one rough, the other final, inspections by the city, detailed work order written out at the time of the bid made us decide to give the job to them and they delivered! read more

I contracted Cupertino Plumbing for a full house re-pipe and some clean-up of some messy garage utility sink and washer plumbing. Frank arrived for the evaluation and wrote up the quote on the spot. I liked that. No waiting for days for the quotation. The work was performed on time, on schedule and on budget. I have since referred Cupertino Plumbing to a couple of friends looking for the same work. It's great to have clean, full pressure water again. read more

I just had Cupertino Plumbing re-pipe my new house with copper. I got 5 quotes and had spoken to 3 contractors before talking to Frank, the owner, about doing the job. I could tell that Frank was extremely knowledgable which made me feel confident about hiring Cupertino Plumbing for the job. Frank came to my home and explained everything to me. I not only decided to hire them based on having 50 years experience, but also because they were the only company that would put everything back together. Other contractors were going to tear up my sidewalk, driveway, and not replace drywall inside the house. Cupertino Plumbing was the only company that had a machine that wouldn't require my sidewalk and driveway to be torn up. Other companies not only would tear them up, but wouldn't put them back together. Robert and Eric did the copper re-piping and did a fantastic job. They were extremely friendly and very knowledgeable. Both have over 10 years experience in the industry and I felt confident that they knew what they were doing and would do a great job. They did not disappoint! They treated my home as if it were their own and always cleaned up afterwards. Again, they did such a fantastic job. The person that came to fix the exterior stucco and interior drywall was also very friendly and did a great job. He went out of his way to move a hose wheel from the front of the house to the side for me. When Eric was under the house, he noticed that my waste pipes had some leaks and the pipes were stressed. Frank arranged for Angel to come out and take a look the next day, Angel was extremely friendly, knowledgeable, and showed me the condition of the pipes. The pipes were in very poor condition and I was happy that they were going to be replaced. Angel has over 10 years experience and I felt confident the job was going to be done right. Angel did not disappoint and did a fantastic job. In addition, Frank called me after all the work was done to make sure I was happy with the service. Cupertino Plumbing may not be the cheapest, but I believe you get what you pay for. I would much rather pay more to have the job done right. I would highly recommend Cupertino Plumbing and would not hesitate to hire them again, read more

We were doing a big addition to the house, and realized that we had to change the sewer under the addition. This was a crazy problem of f not tearing down the house just built ! I looked around from trenchless solution and of the two three i called, Frank was knowledgeable . The price was in the middle. I selected them for the very clear communications, guarantee of work for lifetime, and simply the confidence that everything will be done with permits and he had understood all the specific details of that job site. Specific mention of the great service was that The line was replaced within 3 days, without a single hiccup. Frank came to my workplace (15 miles from the job site) , to talk about the job and sign the papers. Only a company that has been around for a few decades can give a long time guarantee . Five stars - cant find a single item to deduct any points! read more

I had a flood in my basement - turned out the kitchen sink drain was leaking in the wall below the kitchen. Isaac did a great job of finding the leak, opening the wall, and repairing the problem. He was very careful to keep my place clean. His cuts into the wall were neat so the repair of the drywall will be easy (I decided to do this myself). Isaac didn't fool around, he just got to the job and started working. I like to watch what's going on and ask questions. Isaac was happy to tell me why he was doing things and to explain what he observed. I will use them again - but I hope I don't have to. read more

I called on recommendation of a friend as I had a fire under my sink. My friend said Cupertino Plumbing would be able to tell me if it was an electrical issue or plumbing issue. It started off poorly as I live in a gated condo complex. There is a big main entrance with a call box, the plumber calls my cell and says he doesn't know how to get in. I tell him to call me from the call box. He can't find it. I come downstairs with my 2 year old, find him (2 feet from the gate). He comes up, I explain what happened, he looks and says that the garbage disposal is leaking. He suggests getting a new one. I say okay and he goes to buy one. He doesn't ask me which one I want (I wanted a different model). He comes back and again I have to go down and get him. He installs it, it tells me I have a leak and another pipe, tightens it and charged me $530.. He says it is because I live in a condo complex and it took extra time for him to get in and out of the complex and that he had to go buy the garbage disposal. Several neighbors have replaced theirs. The garbage disposal is $168 and I could have had Amazon (more expensive than what plumbers and handymen charge) install for $180.. He couldn't tell me if my garbage disposal caught fire, didn't leave the box, receipt or instructions for the new one. I understand my cost may be a bit higher as he looked at it for two minutes, but this was astronomical. I feel he took advantage that I was a single woman. Unfortunately at the time I was so frustrated because of the fire and keeping my son out of the way, I didn't ask for anything. read more

Cupertino plumbing re-piped my moms house about 7 or 8 years ago. The pipe have sprung leaks and flooded the basement several times in several different places. The quality of workmanship fails. The pipes were not properly prepared (removing burs that cause turbulence in the water flow slowly eating away the copper) before soldering the joints. The city inspector should not have signed off on the project, so the city did not protect my mom either. read more

Frank repiped my 4plex in 2004. I have had several leaks in the cooper pipes he replaced and call him for a quote to fix the problem. He kept saying he would get out there, one excuse after another and to this date I still do not have a quote from him or his workers. Very dissatified. Must just like the big jobs. Joan M read more

I wished I had looked here before I called these guys. I apologize in advance for the long story, but wanted to provide enough detail where readers could make up their own mind just in case I'm being completely hard-headed. Here is my story: My two-year old flushed an object down the toilet and the toilet became clogged. I seen these guys' ad in the paper and was lured in by a $25 off coupon. When I called, I asked what the plumber would do to fix the problem and how long it would take to fix the problem. He politely explained that it could vary depending on my circumstance, but the plumber would remove the toilet and see if the object was caught in the base of the toilet and could be freed by hand. If it couldn't, then they would have to snake the toilet and/or the drain. Based on this, I was looking at around an hours worth of work and figured to go ahead and have them take care of my problem. After less than 10 minutes into the job, the plumber told my wife we needed a new toilet. My wife called me and I asked her to put him on the phone so I could understand why we needed a new toilet (our home was built less than three years ago, so it was a relatively new toilet). He explained to me that he jammed his auger down the toilet and turned it as hard as he could, and that whatever was stuck in there was not coming out. I told him that when I called, the person explained that the plumber would first remove the toilet. He told me that he had 35 years of experience and that it would be a waste of his time and my money to do that. He suggested I go buy a new toilet and call them back to install, which he said should not take any more than an hour to do. I trusted his judgment and told him to pack up and leave and stop the clock. With the 15 minutes he had been there and the $25 coupon, I thought it would nearly be a wash. After his next statement, I realized my problems were beginning. He explained that they charge a minimum of one hour and bill for 30 minute increments thereafter. Furthermore, the clock apparently starts when they leave to drive to your location. I told him that this was not explained to me when I called, and he recommended I talk to the owner to dispute the bill. I figured I would call the owner and we could find a middle ground and settle the bill. At this point, I was disappointed about the billing misunderstanding and the fact that I still had a clogged toilet. However, this is not the reason I am writing this review. My wife called me later to tell me the plumber asked for a check and she paid him. The bigger problem, however, was that the toilet was cracked and was leaking water all over the floor. I told her to turn the water off and soak up the water but the damage was done. Not only did I have a clogged toilet, I had a cracked toilet and visible water damage in my bathroom. So I called the owner and left a message telling him I was canceling the check and we need to resolve this issue. He called me back the next morning to tell me that his company does not cause problems, they only provide solutions and demanded that he be paid for the "services" that were provided. I gave him the opportunity the make the situation right and provide a solution, and his response was that he would give me $40 off the install, but told me it would take two hours (he would not offer a fixed fee) and I would have to pay for the disposal of the old toilet and I would still owe him the $99 for the initial work. That's at least a total of $490 (after discounts) to fix a clogged toilet. Based on his response, I could see we were not going nowhere, so I told him that his offer was unacceptable, that I was worse off than when I started with their "solutions" and that I would need to look into my options. So I started looking and asking friends and found that it is not that difficult to replace a toilet. I went and bought a new toilet and removed the old toilet. When I removed the old toilet, I found the culprit of the clog and easily removed it from the toilet. Turns out the plumbers 35 years of experience was wrong and this whole situation could have been avoided. It took me, an accountant with zero plumbing experience, an hour and a half to remove the old toilet, replace and seal the new toilet and cleanup. I'm out the cost of the new toilet, a tube of caulking and the water damage caused by the plumber (which I have yet to take care of) and my time. And this morning I get a call from the owner threatening to put a lien on my property for the canceled check of $99. I have learned to do my due diligence before hiring any contractor no matter how small the job. And I realize $99 isn't that much money, but I refuse to pay based on principle (similar to the concept of refusing to negotiate with terrorists) and the fact that they caused more damage than good. I hope this review saves at least one person from the experience that I have gone through. read more

I recommend Cupertino Plumbing. They were professional and efficient. The people I worked with were obviously experts in what they do. I was even able to join a chat session with a plumber on Easter! They are the best. read more

if i could give this place zero stars i would. do not go here, i repeat, do not go here!! we had cupertino plumbing come out a few years ago to redo the showers in both bathrooms as well as redo the plumbing under the sink in our kitchen. they took over six months to complete these tasks and only wrapped it up after being threatened to sue. here we are a few years later gradually redoing all of the "work" they did. the floor of one of the bathrooms was not finished properly, meaning with wood leading to water damage. most recently, we had to redo the plumbing under the sink. when our new dependable, professional plumber came in to do the work, he thought the job prior had been done by a want-to-be-handyman/house owner. the pipe was not to code thus causing the problems of a leaky sink.... and of course the floor damage caused by the leak. after 1.5 hours we were back in business for less money and a "to code" pipe. i give shoutouts when deserved, but to save you, who is currently reading this, save your time, save your money, save your frustrations down the road, and save your sanity.... GO ELSEWHERE!!! read more

WORST SERVICE EVER -- Highly not recommended. I am giving 1-start coz there is no other lowest level. I called this service to have plumbing need -- Faucet leaking in my bathroom. They scheduled me on Monday but here the pain starts. I called them on 10:30 that when plumbers are coming. I came across that i am talking to Call Center where i need to tell all the details again and they said that they will drop a message to Cupertino Plumbing. I received a call 10mins after that asking me what is plumber name that suppose to come my house. Then the guy that he is locating the service man. I called after 1hr and then again i need to tell all the details as i am talking to call centre. No plumber -- WORST SERVICE EVER. Never contact them. read more

Our extensive copper re-piping was expensive, but I went with the best "reviewed" company I could find. I am somewhat satisfied with the installation, except for the hot water recirculation system. With it on about 18 hours a day, I realized with the system off that I get no hot water at all. This seems odd to me, but also what happens if the pump goes out or I have no power? The owner of the company as you may guess, says I should turn the system on 24 hours a day. I'm hoping for the best. read more

I am so disappointed on the service provided by Cupertino Plumbing. The job was to in replace sinks in all the bathrooms. We provided the sinks and faucets and so it was only lar. We have 3.5 bathrooms and after 2 weeks we still do not have one fully functional bathroom. The tech is supposed to have 20 years experience. But am very diappointed. Out of frustration, I had to have another plumbing company (diamond certified this time) complete the job. read more