I"based on my previous positive experience with is company, I brought in a chain saw that wouldn't…read morestart, three weeks ago. I can't get a straight answer. No one answers the phone or they pick up and put you on hold and never return. I needed the saw repaired quickly because I had a fallen tree in our front yard. I am really disappointed in their extremely poor customer service and lack of response.

I was having problems with my lawnmower shutting off within a few seconds of it turning on. I…read moreexplained the problem to the technican at the desk. He told me to expect it to be ready in two weeks. Wow, so long to wait but I guessed business was busy. I called yesterday to check if it was ready for pick up and asked what the estimated cost. He said it was ready and the cost was $52.00. I picked it up and thought the price to fix it was reasonably priced. He explained what they found wrong with it and made some suggestions to me. All the staff there was friendly and professional. I would definitely recommend anyone going there to fix their lawn equipment and feel assured the staff will treat you fairly.

Took care of me in less than 15 minutes, amazing experience and understanding. Highly recommend…read moreover everyone else in the area!

Expert auto care took very, very good care of my car. I needed an oil change, cabin filter change,…read moreand a new battery. Service was prompt, technician was informative and respectful, and the price was excellent. I even got observational advisory information about upcoming service I would need for my car, without obligating me to anything, and stated as much. I drove away very happy with a finely tuned car and additional car care and maintenance information that I would need for future servicing. It most definately is a 5-star business.

EACR is the only place I'll be taking my car to get repaired from now on. I had a faulty EGR valve…read moreand couldn't start my car. EACR ran extensive diagnostics on it and repaired it for an extremely reasonable price. They even sat down with me after and explained the problem to me in detail. They take good care of their customers and are the best repair shop I have ever been to!

you will see a lot small dealer to this location do inspection and emission , and keep block the…read moreline and control the line , 1 person bring 2,3 cars to do the work and keep moving the car , and the owner never come out say anything

There is already an abundance of gas stations in this area. Note that this gas station is a Texaco…read morenow. The inspector stays past 5 o'clock to do safety inspections and emissions inspections. Disclaimer: This is my family's gas station.

Five star customer service from a highly professional, responsive service team…read more Excellent project management from Peter, who worked with my warranty provider to minimize expenses. Peter communicated diligently with me throughout the process and patiently explained what needed to be done at a level I could understand. Courtesy Lyft transportation to and from the service center--was very much appreciated.. Superb troubleshooting--identified issues plaguing my Jeep previous service shops were unable to identify. Clean, hospitable, comfortable, and welcoming service environment. I will be back.

Counter customer service was good. Representative was congenial and explained the charge for…read more60,000 mile maintenance service on a 2019 Subaru Forester. Service department policy was disappointing. Three issues -- (1) FINE PRINT COST ADD-ON -- The maintenance service was expensive -- I was told $850 plus a state safety inspection plus tax -- roughly $900 but what was not mentioned was a shop supply cost that added $62.55 to the final bill. I asked about the shop supply cost and was told that it is standard and nothing the service department could do. The fine print of the sales order includes the shop supply cost but it is not included in the verbally quoted price. Not the end of the world but enough of a bad taste in my mouth to not come back. So, be aware of the add on charge up to $99.99 based on percentage of total cost of labor (12%) and parts (5%). (2) BATTERY CLASS ACTION SUIT - My battery previously had issues and I was advised that I was eligible for battery replacement based on current class action suit settlement with Subaru (see https://www.subarubatterysettlement.com/). I was told to call the Subaru settlement hotline (855-606-2625) and request a code for replacement of the battery. I did that and provided the code to Farrish Subaru, the response was that even though I was the original owner and had purchased the car at Farrish, I was not eligible due to mileage (65,000 miles) on my vehicle. I went to the settlement website and found that I should be eligible for a 50% coverage for battery replacement. I plan to follow up with the settlement entity. Again, nothing illegal or unethical but it just didn't seem like the way to treat a customer who purchased the vehicle in their dealership. If you have a Subaru make sure you check the settlement site -- evidently the price for battery replacement out of your pocket is $500 (other batteries don't seem to work -- they have the same drain problem). (3) WARRANTY on PARTS & SERVICE - Be aware that, in my reading, of the "Warranty Disclaimer" (see below), Farrish Subaru is not responsible for any warranty on parts and service other than what is offered by the Subaru Corporation. My regular mechanic provides a 6 month warranty on his service and the parts I buy through him. I was unaware that Subaru basically says you are on your own the minute you drive out of the dealership. Again, read the fine print. In favor of the service department, they did provide windshield wipers without charge when I indicated I did not want to $50 for a pair of wipers. That was helpful.

They did a great job on my 2023 Lexus IS350, and were responsive to any touchups required after…read more Highly recommend.

I received an estimate of body damage to the left side of my 2003 Honda Pilot from another shop…read more FebruaryI wasn't pleased with the estimate, so I tried Loudoun One Collision. When I arrived on February 18, 2023, Gina met me; She was very friendly and warm. I had a good feeling right from the start. Gina took photos of my damage, and within a few minutes, I had my estimate, which I was delighted with. I was surprised to see that her estimate was significantly lower than the one I had. I asked Gina how long it would take to complete my repairs, and she stated about three days. I dropped my vehicle off on Tuesday, February 21, 2023. Gina called me on Thursday, February 23, 2023, and told me that my vehicle was ready for pickup. When I arrived, I was floored! I could not believe how great my Pilot looked and smelled. My car mats had been washed front and rear, and my car smelled like new! I just wish that I had taken a before photo to show you how fantastic my repair work was. I highly recommend Gina and Loudoun One Collision to my friends, family, quality, and anyone who wants quality work at an affordable price! Thank you, Gina. Richard

Excellent customer service, seamless online order process, and a fantastic showroom with great…read morepeople

My badges I ordered got lost by usps and eventually came in the mail few days later, but cracked…read moreand damaged. I emailed support and they responded immediately, letting me know they are sending me a new pair of badges with fedex 2 day free of charge.

Don't look anywhere else...use this business!! Absolutely the best auto repair shop I have ever…read morebeen too. Carlos and his team are the most helpful, understanding and communicative I have ever dealt with, especially when it comes to auto repair. I had originally found them when my VW Passat TDI needed some major work, not only were they less than 1/2 the price of the dealership...they were the most responsive and helpful when explaining what was wrong and what needed to be done. No 'extra' things were added and even used top notch parts for the repair. Second time I used them had to have my car repaired, was quick to get it looked at, diagnosed and repaired for a diesel issue. Very thorough in explaining what was wrong and what exactly needed to be fixed by finding the root of the problem and not 'chase other things' so to speak. Military friendly and very friendly period. I will continue to use and recommend this shop!

After contacting a couple of other business we found a place that was would do the alignment for…read moreless than Foreign Auto services. While it was in the machine, we waited to see if they would tell us about any extra fees. Well lo and behold, NO EXTRA CHARGES, NO "OLD BOLTS", NO ATTITUDE IN CUSTOMER SERVICE. Service was fast and smooth. FAS should take notes.