This place is great!! Customer service,outstanding! Friendly,helpful & reasonable prices.What else could you ask for.Thanks.

I have bought bikes, got bikes serviced, bought bike parts / accessories and the ONLY place I will ever go it Sprockets. 1) excellent bike mechanics who know what to do and ask you what you want to do before going too far 2) excellent customer service, like waiting until just after closing time for me to come get a bike part i needed right away Phil and Kathy were great previous owners who passed along the right set of skills to Taylor and crew, they will take care of your bike and you. read more

The people who run this bike shop are very friendly and don't have an arrogant attitude like you'll find at other Santa Cruz stores. They are always flexible in fitting me in for some bike maintenance at short notice and their prices are reasonable. I highly recommend them. read more

I go to these guys for most of my bike stuff. I always get great service, and the techs definitely know what they're doing. Stirling the owner is awesome, gave my sister a smokin deal on a great bike for her son. One other important thing to mention is that there is no attitude or egos in this shop. The guys are genuine and want to help their customers. I give a very deserving 5 stars read more

Excellent selection and wonderful service! Stirling (the owner) is so knowledgeable and helpful as well as his staff. I live out of the area, but this will always be my bike shop! read more

This bike shop is wonderful! I had been in a few times when it was Sprockets, and it was nice then too, but wow! Now the old service manager (Stirling) from Sprockets is the owner here, and the place is looking even better and Stirling is really making it a great contributor to the cycling community in Santa Cruz. They have occasional free barbecues that customers can come to and hang out, and from time to time arrange shuttle runs to trails up the mountain. They installed a beautiful redwood bar and bar stools along the service department, so you can grab takeout from any of the nearby restaurants and then sit and chat with and watch the mechanics build or repair bikes and get any tips on bike care or local trails and such. They rent out bikes too which is awesome, because they are so close to West Cliff which is arguably one of the best spots to ride along Santa Cruz on a cruiser bike- the view is just spectacular! Stirling is so down to earth and helpful, you can tell that he really loves cycling and cares that people get what they are looking for, even if that means sending them to other local bike shops if they have better selection of something than what Cycle Works has to offer currently (saw that happen when I was there last! So amazing to see a business owner putting people ahead of sales like that!). When I took my husband's and my bikes in there for a tune up a week ago, I also brought along the wheel of my jogging stroller because it had gone flat-just in case they could fix it or might have a tube the right size, and I'm was delighted to find that they did have a tube that fit it! So I was able to get both our bikes and my little guys stroller back in working order with their help, and was very pleased with the service. I've been thinking about trying out mountain biking (never gone before, even though I grew up in the area! And after moving away for several years and now returning, I find myself wanting to try some new things that our area is great for- like biking and surfing!) and I was able to get a suggestion on what bike would be a good option for me- so I may be going back sometime to take it out for a demo run and get some suggestions from Stirling and his crew on a good trail for a beginner. I highly recommend this bike shop. Edit:Whoops, posted this from my husbands account! I'll see if I can fix that later... read more

Had some unexpecetd bike issues on a recent vacation to Santa Cruz. I was staying less than 100 yards from Sprockets, so decided to give them a try. Lady at front desk was chatting on phone, and wouldn't acknowledge me for a few minutes, so I went in back to the service area. Guy was nice, but busy and not interested in helping out on a quick fix. Found Another Bike Shop down the street. Go there instead for great service read more

Good shop. Really nice employees. I didn't have to stand around and wait 20 minutes for someone to get around to me, and the guy was even nice enough to let me watch him fix up my bike (I needed to replace a brake cable) and to talk to me about what he was doing so I would be able to do it myself next time. I had no problems come out of the repair job, and I would recommend this place. But I do agree with Andy that the location kind of sucks. Biking anywhere on Mission is a death trap. read more

Visited there today with my wife to look at bikes. Haven't been on one in years and therefore I had plenty of basic questions. The folks there were extremely helpful and patient. Wanted to make sure we had all of the information we needed to make an informed decision. Took test rides, left to think about things, etc. Zero pressure. Ended-up buying two bikes and a hitch rack. Love this store! read more

A great family owned business, owners run the business with top notch service, very knowledgeable, willing to answer questions. Service is very reasonably priced, less than 50% of what I was quoted from another shop. We drive from San Jose because of their great service at a fair price. We have purchased 4 bikes from them and have all of our service work performed by them. They do not sell cheap, junk bikes and all of their bikes are reasonably priced. We send all of our friends here. read more

Cycle works owner and staff are the incredible! Best service and people of any bike shop in Santa Cruz....by far. They don't play games, take advantage or up-sell you on replacement parts. Straight up, fair priced bike shop with some really solid bikes on the floor. The local boutique bike shops in the area have, in a few cases, quoted 2-3X the price with a 1-2 week wait time. These guys get it done quick, treat novice - pro riders the same and have the best pricing around. Under new management and owner it sounds like - Five stars guys! read more

Best bike shop in Santa Cruz, hands down. They have helped me countless times with small repairs and tunes without any of the condescension that comes from other shops if you don't have a ton of money to spend. Taylor got me in and out this morning WHILE I was on my morning commute. Can't say enough about these guys. Truly a bike shop for the people. They understand that if you provide good honest service then people will tell their friends and come back and spend money! read more

Great bike shop. I have a smaller vintage Japanese bike that is a pain to deal with. Was originally only looking to have my tubes replaced but once they took off the tires, they noticed that the beading was completely gone. Had to leave my bike in the shop for 3 days while the parts were being ordered (smaller wheel size so they didn't have the tire in stock). All in all, really good customer service. Friendly guys. They seem to know what they're doing. Will come back here for bike repair. I live right in between this shop and another shop (where I purchased my other commuter bike). If it weren't for the free tune-ups I get at the other bike shop, I probably would never go there. read more

I had great service here in the past and always came here for work on my bike, but just had a bad experience the last time. Needed bearing replacement in the headset. They tightened it down, that was cheap. But it turns out it actually needed new bearings. So they they had to order a part, and a week later I called them and they were like, 'oh, well, do you want us to order that for you' and fortunately I was not in a hurry... they said they would deduct what I had originally paid for the quick-fix, but they forgot to deduct it when my wife picked up my bike. No bigge but I thought I'd relay the experience, that I wouldn't rely on their turnaround if my bike was my only form of transportation. read more

Had an old bike that needed tune up. Fast service and really helpful staff, enjoyable to deal with. Reasonable service costs.

Best bike shop in Santa Cruz. Period. Taylor and Wyatt have always been extremely professional and accommodating when service my bikes. No task to great or small, a true family owned business supporting local economy and the premier bike shop for UCSC students. Knowledgable and trustworthy, these guys are as real as it gets! read more

Best bike shop in Santa Cruz, hands down. Dave is awesome, he's knowledgeable and super friendly. They have a really solid selection of bikes from mountain to road to hybrids to beach and street cruisers. I was overwhelmed trying to pick out a bike! I love the one I picked and was stoked to get an excellent deal with both a student discount and a bit knocked off the price. This place is not a chain store and it really shows in their awesome customer service and flexibility with giving a good price. Another great thing about this shop is they do maintenance and repairs. This is especially awesome because I tend to treat my bike like a flaming pile of garbage. I've had the new one for a little over a month and messed it up like six times already. Every time I've brought it in, they are happy to fix it up for virtually nothing (a lot of times literally nothing, if it's a quick fix). They also have a ton of accessories too. I got a USB powered rear light for my bike that is obnoxiously bright so people don't run me over on accident, it's great. I can't recommend this place enough. read more

This place is great! I brought my bike in because I wanted some bolts removed on my bike. This gentle giant named Stirling came out and fixed all my issues with the bike. I was impressed with his knowledge. He really is the best and was able to fix some unique problems with my derailer. We had a great conversation and I will always go here for all of my cycling needs. Thanks Stirling. read more

I love the staff here and the mom-and-pop feel of the shop. Kathy and Phil are the greatest.

New owners, same great friendly service. They fixed my broken derailleur in minutes, did some adjustments and gave me a great deal. Thank you!! read more

Great service and prices, by far the friendliest bike shop I've ever been to. Very helpful, honest, and responsive. I will be coming here every time I need something. read more

My boyfriend and I bought bikes at Sprockets. We are very happy with our bikes and very happy with the service we received. The store is located on a very busy street but there is parking behind the building. I loved the way they let you take the bikes outside and ride them up and down the side street. It was so nice to see what the bikes really feel like. Because of this, I found a bike that really fits me and fits my needs. We also bought baskets, locks, bells, and locks so the seats and wheels cannot be stolen. Last week I ordered a bike rack for the car from Sprockets. They are really helpful, they have a good selection of accessories and we felt like they really wanted to help us. Sprockets is awesome!!! read more

This review is for this excellent attitude that I encountered at Sprockets. It was Fourth of July and I needed help with a broken spoke. Thankfully they were one of the few shops open that day. I called and asked for some information and we agreed to bring in the bike. I brought it in a few minutes later. They were more than accommodating and helpful. Unfortunately, they didn't have the part that I needed. But their attitude and helpfulness left an impression on me. I wholeheartedly give this shop five stars. read more

Stopped by a couple days ago looking for a decent used bike for my 9 yr old daughter. Fortunately Taylor had one that ended up working out well. Front brakes had some issues, but he and Sterling pleasantly repaired them in successive days when I popped in. Great service. read more

friendly, helpful, fair price, good location, knowledgeable, respectful, convenient, fast, and high quality. I'd recommend this place to anyone. read more

I was in the market for a new bicycle so I could start commuting to work by bike instead of by car. I haven't owned a bike in almost 25 years, so I started out by going to 3-4 different local bike shops. I knew I wanted a women-specific designed bicycle with the step-over frame. The Raleigh models fit the criteria and Sprockets did have some of them in the store. Wyatt also showed me the Norco and Bianchi models they had. He spent a lot of time with me and was patient with all of my questions. The Raleigh models that were available in the store weren't the right frame size and geometry for me. Wyatt went out of his way to get one assembled for me that had just come in and was still in the box; all in a matter of just a few days. After that, he was also wiling to special order the model that had all the features and upgraded components I wanted so I could try it out. This was done in less than a week's time. All this at a very good price, and nice discount on accessories from the store. I am sold on Sprockets! Love this shop! read more