Best bike shop in town and they stock and ride all mountain, downhill, XC, Road and commuter bikes including Surly fat tire bikes, Rocky Mountain, Norco and Cali gear. Plus there's an organic/fair trade smoothie shop in the corner....how cool is that? ;) Pedro read more

Cycle works Is Awesome!! Took Care Of Me in 20mins I Felt like I was VIP & They Laugh @ All My Jokes Very Knowledgeable About All Their Bikes & More,,,,, Thanks I Love My Kona She Kickass!!! read more

All Bike Tour riders, look no further. THIS is the only shop you want to go to. I recently completed a tour from Humboldt to LA. On the way to Santa Cruz, I kept breaking spokes off my back wheel and getting them replaced. I was losing my mind when I popped another on the way into Santa Cruz. I got to Cycle Works right as they were about to close and Patrick said not to worry, the owner Stirling loved touring and would get me right. Not only that, Patrick proceeded to hand me a beer! Like an oasis in the desert after a long, frustrating day of riding. Stirling then noticed that every other shop that had repaired spokes along my journey wasn't re-tensioning the wheel. He then spent the better part of an hour going over every spoke and making absolutely sure my bike was in tip top shape. And this was all long after the day should have ended for him, just because this place really is that cool. Got home to LA without breaking another spoke and the wheel was as true as the day I rode out of Santa Cruz. I can't recommend this place enough, and every touring cyclist should make a point of stopping in to get any repairs, minor or major, from these guys. read more

I have always gotten great service and reasonable prices here. Plus, they will help you fill up a tire that is low on air with a smile! Definitely my favorite bike shop around. read more

I'm a vintage steel bike guy. I work on all my own stuff and usually don't have any LBS needs. The few times I have gone here for a quick little part or just look around, I am amazed by their friendly service. Everyone in there is warm and welcoming. Some bikes shops I've been to seem cold or condescending. Not these guys. If I can give them 10 STARS I would. This is your Westside Bike store. Look no further. read more

I've brought my bikes here for years. They do great tune ups. Just the nicest people who really know bikes. Today, I brought my bike that I thought was totally broken. The guy behind the counter tightened a few things which fixed it, then proceeded to pump up my air and check my brakes. Took him about 5 mins and I was on my way. Thank you thank you thank you bike genius! read more

Needed new tires and lock. Amazing service, fair prices and great selection. Talk to Stirling. Impressive. No attitude that you sometimes get, just someone who really cares about his business. Great experience. read more

I've looked around, and Cycle Works has the best prices and selection for rentals and demos. Their service department is great - everyone is friendly and really competent. I'm always treated fairly, and turnaround for jobs is fast and the work is solid. Six stars. read more

Absolutely amazing!! Super friendly guys and great at what they do. They packed my bike after a cross country trip and I'm amazed at how much they fit in the bike box and how efficiently they wrapped and packed it. Super thorough and you can tell they know what they're doing and truly care! 10/10 would recommend! read more

This place is awesome. Stirling is the man and he knows a ton about bikes and is super down to earth and helpful. Next time you've got a biking need- go here! Best prices and service in town. read more

Called them Sunday 3:30 pm asking about fixing a flat tire. Brought the bike in 2 hours later and they repaired it immediately for $17 total. Recommended for quick and easy service. read more

The people at Sprockets have always been extremely helpful, patient, and never judgmental about my serious lack of knowledge about my bicycle. I know my questions are dumb, they know my questions are dumb, but they treat me so well that you'd never know that they know my questions are dumb. Can't recommend them highly enough! read more

I was involved in an accident. Someone opened their door and my bike was damaged heavily. I tried 3 shops, and each one of them did not listen. I have disc brakes, they wanted me to upgrade to newer technology. I wanted what was damaged to be repaired. This shop did exactly the repairs damaged by the other party and was very helpful! Local business, local people. I would recommend this place to anyone. read more

Excellent service is an understatement. Picked up two helmets, gloves and pedals for my kestrel...they were out of the tool to install the pedals..so the owner installed it himself. Besides opening the store an hour early, the owner there in spacers while installing my pedals. read more

Great local bike shop. Opens early on Sunday so I was to pick up a tube before my ride. Checked out their selection of hybrids and like the Kona. Good service on this visit. read more

My wife and I are new to cycling and were looking to get the best bang for our buck $. Going to Sprockets turned out to be a great decision. They helped us find the right bike, and didn't push the most expensive bikes. They also didn't talk down to us or over our heads (like a lot of bike shops do). They helped us put all of the accessories onto our bikes and walked us through how to use all of our new gear. Very down to earth and genuine. We highly recommend Sprockets. We will be going back. read more

I've been to a total of six different local bike shops for repair work over the past decade (two of which went out of business) and this one has consistently been the best. The guy in charge here has never been anything less than totally friendly and helpful. Labor rate isn't high, and they get the job done really fast; I recently got my front derailleur cable replaced for a total that came to less than $20. read more

This is an excellent small bike shop. The Trek Mountain bike I bought from them over ten years ago is still going strong. And although I bought a road bike from a different shop(happened to get a 'close-out' deal) Kathy and Phil have always serviced both bikes. I've also bought accessories and clothes there at reasonable prices...though 'reasonable' for bike gear/clothes might be a misnomer, no matter where you shop. Recommend this friendly, knowledgeable shop to anyone, regardless of riding skill level. read more

After running around town trying to find the right fit for a cruiser bike, I found my match here. Of course, it had to be the one in the window display. They were nice enough to take it down from the front of their store to let me go on a test ride. I absolutely loved it, so we decided to give in. However, before taking it home, they checked everything was okay. Plus, they adjusted everything for me. After a polish, I was ready to go. Also, they were really good about answering questions we had about another bike we have. Pleasant service, helpful and informative staff. For bike needs, I will definitely be headed back here. read more

Came in to replace a tire. Taylor greeted me, was beyond nice and friendly in helping me out. I told him I would normally replace the tire myself but I was from out of town visiting and didn't have my tools, he caught my drift and said I could save a few bucks on a service fee by borrowing their tools to replace the tire myself. That's what I did--bought the tire and serviced my bike right then and there. I wish my local bike shop in LA was half as nice as these guys. read more

We needed a few repairs done on my sons bike before we headed out of town. The prices were extremely fair and included free labor to install them! Great local business! read more

My daughter goes to middle school down the street and went there by herself to fix her cruiser bike. They provided great customer service to her. They fixed her bike, charged her what they said they would. Then a week later her bike was stolen. So we went there to buy her a new bike. Again, they were great! Taylor is very helpful and friendly. They have our loyalty! read more

Best prices and awesome service. I am a repeat customer because they are always honest, professional, knowledgeable and quick. I've gotten brakes and tuned up. Keep up the excellent work! read more

Sterling and his staff are helpful and extremely nice and knowledgeable. It was worth the long drive to come here and receive great pricing, selection and customer service. He even ordered a product they didn't carry and passed on his pricing. read more

Damaged my rear bike wheel badly and brought it here for repairs. Everyone was super friendly and helpful. The place looked great. And they replaced the wheel and checked out the bike for additional damage at no cost beyond parts. And it only took a couple of hours. A great place. If I lived in Santa Cruz. This is where I'd go to keep my bike in top shape. read more

My beautiful bike was smashed by a truck (I was on it, but not smashed). Unfortunately, Kona doesn't make the Roundabout anymore and I couldn't find it anywhere. After days of looking for a comparably beautiful bike, I ended up having to order one from a maker that Sprockets doesn't carry (nor anyone in the area). They didn't pressure me to buy from them or hesitate to say they would assemble it for me when I asked (for a very reasonable charge). They were just glad to see me get back in the saddle. Super lovely. Thanks guys! read more

Bought a Kona Fire Mountain last year for my son. Part of the purchase was to get a free tune up. Decided it was time to use the free tune up and brought it in on a Sunday. They took the bike and put it on the rack and checked it out to see how much work it needed. They shrugged their shoulders and said OK. I said my Som didn't need it for school so no hurry. When do you think it will be ready? Monday they say and they would call when it was done. I pointed out some cable ties were broken and just held on with duct tape and can they fix. No problem. No call on Monday or Tuesday. My wife calls Wed and they have no record of the bike and are we sure we brought it there etc. They figure it out and had the wrong name and thought they were replacing a derailleur. NO. Just a free first tune up for new purchase. I drove in to get it and I ask what was done to it. The young kid shrugs his shoulders and didn't seem sure on what had been done. First thing I notice is the duct tape is still there on the cables. I pointed out that wasn't done and the kid says some excuse about goo being left behind if they replaced....Goo Gone anyone? Not confident that anything had been done, I wheeled it out without testing. I bought the bike on the Kona reputation. I can say I won't be back to Cycle Works. Heading down tomorrow for my daughter's Bday gift...An Electra Loft. Family Cycling Center will get our business. We have purchased 4 bikes from them and will go back. Sorry Cycle Works...no attention to detail. read more

I have been a customer of Sprockets for many years, and have always been satisfied with the their products and services. They have a great selection of quality gear and bike wear that is reasonably priced. The owners and mechanics are very friendly and helpful, and take the time to explain repairs and provide an estimate for time and materials. Repair and maintenance work is completed on-time and to specification. I can highly recommend this shop as a best choice in Santa Cruz. read more

My bike needed a new cable so I dropped it off this morning with no prior arrangement, and it was done this afternoon. Working with my bike was trickier than the standard procedure, but they didn't charge any additional time. Both of the guys I met were friendly. Though it was simple and brief, I couldn't have asked for a better experience. read more

I stopped in on a busy Sunday afternoon to tighten down my bike rack before continuing up the coast. They squeezed me in without hesitation and got me back on the road. I smile when noting that the repair guy stayed at the cash register until I tipped him, then went back to his work, but a tip was warranted for how accommodating he was. read more

Been here twice and both visits were pleasant! Awesome customer service. Very helpful, would definitely recommend to a friend!

This bike shop is great for rentals! We rented bikes for the day and our bike gang needed a toddler seat and baskets for dog and stuff, everyone was so helpful and friendly. Will return. read more

**This review was for Sprockets--not Cycle Works. I think Sprockets is closed now)** I don't know why the title has changed. After a crappy experience at Another Bike Shop (that has since been rectified), I came to sprockets, was greeted with a smile, asked a few questions about what I needed, paid and was on my way in 5 minutes with everything I needed to get me bike running again. Personable, knowledgeable service is a big bonus. AND, I always see the co-owner actually working on the bikes--that is a huge bonus to me. You know he will do a good job if his business depends on it. They don't have all the coolest, trendiest parts and brands but they are a great all around commuter bike shop with committed mom and pop values! read more

I've purchased bicycles from Sprockets and have been with several friends who have gone there and purchased also. What I have consistently seen in regards to customer service, is the woman who owns the shop takes a lot of time to make sure your purchase suits your needs and fits you properly. She wants her customers to enjoy their bicycles and ride them, not stuff them in a garage and forget about them. Definitely check it out if you're in the market for a bicycle. read more

Sprockets is under new ownership. Things couldn't be better. They're prompt, personable, reasonably priced and competent. The prior owners, terrific folks, passed their baby on to a new generation of fine people. It's great to have such shop between my home and my work. read more

Exceptionally helpful and knowledgeable. These guys know their bikes, and can accommodate any type of rider. Everyday rider to weekend warrior. Thank you Sprocket team. read more

Super nice! Taylor installed a basket for me, put air in my tires, and was very friendly about it all. I'd definitely try them first next time. read more

Oh man, this place is great! Everyone was extremely friendly and helpful and gave me exactly what I asked for! They are really patient with beginning riders (like me) and truly want the best for their customers. I bought a bike, helmet, and lock, and in addition to all these (reasonably priced) things I also received some great advice on how to take care of my bike. I'm definitely going to them for all my bicycling needs! read more

Great local bike store in Santa Cruz. Seems like they mostly stock Trek bikes (at least that's most of what I tried), but they have a wide selection of them. They were really good with suggestions about buying a bike, and were clear about the differences in the models I was looking at. They also encourage buyers to bring bikes back after a month or so for a tuneup---try that at the big bike stores. The biggest downsides are that they're not open on Sunday or Monday, making it a bit tougher to get there on the weekend, and they don't have several larger brands, focusing on Trek (which isn't so bad, I guess). Prices seem reasonable, especially considering the service you get. Their web site was somewhat hard to find (http://www.sprocketsbikes.com/). read more

This place is great!! Customer service,outstanding! Friendly,helpful & reasonable prices.What else could you ask for.Thanks.