I had 2 to-go order experiences within 3 weeks and one turned out great, but unfortunately the other was not well. Hence, the 4-star rating. The first time was a quick one with just an ice cream and no problem there. Brought back some nostalgic memories. The second time was an online order. Unfortunately, the crew missed it and didn't see the order until I showed up. I applaud them for their recovery and thankfully it was only a few minutes extra to wait. At least I know my food is fresh! read more

Dairy Queen Grill & Chill - Mint chocolate flavor - Fast Food Near Me - Phoenix, Arizona

Great visit 4/20/2025 and 5/8/25! Alyssa and all Staff are super friendly. Clean and cool inside. Great food! Will retturn read more

Dairy Queen Grill & Chill - Gross - Fast Food Near Me - Phoenix, Arizona

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The lady who took our order for the drive thru was not warm nir did she seem to want to take our order. We took about five seconds to decide on what to get yet she seems super annoyed. The man at the window redeemed our faith in quality customer service, however, my moms banana split had a DROP of chocolate in it and my fudge sundae was really just vanilla ice cream and didn't have the proper amount of fudge. Are you guys running out of chocolate or something?! Not planning to come back unless it's for my free dilly bar upon doing the online review. read more

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The fish sandwiches are fantastic. Add some cheese curds and it's a real meal. Service is efficient, friendly staff.

Erica A, she is the store manager she attended me and my family very very well I love her attitude and her costumer service, she was very attentive with us and took care of us very well, I recommend coming here only because of her Erica A best person I met. read more

The staff is so unserious and pervasive when it comes to your private conversations in your car. Lack of customer etiquette is apparent with EVERY visit with DIFFERENT employees. Check your younger staff before customer satisfaction takes a plummet.... Food 10/10. The employees attitude make the atmosphere uncomfortable and troll worthy. read more

I made the mistake of coming here. I ordered a cookie dough ice cream and there was a peanut in my blizzard. I am allergic to peanuts lucky my reaction isn't that bad but for future costumers I hope you guys fix this problem. I will not be coming back. read more

Worst location ever They wanna go back and forth over my order It should be how the customer orders it . Especially since we are paying for it and the cashier want to get upset read more

Came here to try the new Garlic Parmesan chicken tenders box. This sauce was pretty addictive and smooth and the tenders were crunchy and tender. I got the gravy to dip, but it really isn't needed. TExas toast and fries were good enough as always. Not a bad lunch for $10 for the 4 piece. read more

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Asked for vanilla Blizzard, got chocolate ice cream ! Not about to get back in line. Caution! Do not ask for your senior discount unless you want someone to openly roll their eyes at you. The cashier working Sunday of Memorial Day weekend was not happy to serve and it showed! read more

the blizzards are to die for it was amazing I would recommend and the cheese burgers were good too

What part of a vanilla ice cream cone dipped in chocolate did they not understand? Perhaps new employees? Nahhhh. I got a chocolate ice cream cone. I hadn't been here in awhile and was able to pull right up, no line at the drive thru. After getting home with the wrong order, I completely understand the low Yelp review. On the other hand, Andy's custard across the street had a line around the building. Can't wait to try them. They may be my new frozen dessert go to. Poor DQ. read more

Dairy Queen Grill & Chill - Not what I ordered. - Fast Food Near Me - Phoenix, Arizona

Drove thru and ordered a chocolate dip cone a few minutes ago. The ice cream fell into the chocolate when the 1st employee dipped it. 2nd employee scooped ice cream out of chocolate and got chocolate on her hand. Then I watched her dip her hand into some kind of liquid in an open red bucket sitting on top of the trash can. She then shook her hand several times flinging the liquid everywhere, then wiped her hand on the back & side of her jeans -- and then with her ungloved, unwashed, not even properly dry hands still wet from some sort of chemical sanitizer -- she made my dipped ice cream cone. A 3rd employee came to the window to tell me my total. I asked what the stuff was in the red bucket. She said "sanitizer" and asked why. I explained what I had witnessed. She said "oh, well we can remake it" I said no thanks and drove away. I will never trust their hygiene practices again. read more

Im pretty happy with this location-- ive never visited in person, but i order dessert delivery often and my Blizzards are made really well most of the time. I recently started ordering food from them too, and these orders also come to me of the same great quality. I love that my orders are usually completed accurately and taste like theyre made with care, this location definitely stands apart from others and has won my ongoing business :))) read more

I have never dined inside of a DQ but my kids insisted today and I must say it was a very pleasant and cozy experience! They had it decorated with the Xmas holiday theme and I loved it. Very clean and the service was excellent. The lighting as dim and I was very relaxed. My kids loved their dipped cones And the servers were very friendly. Check it out! read more

The bacon 2 cheese deluxe signature stack burger is great. It's the only burger I ever eat there. The service may take about 10 minutes. All the times I've gone inside, there weren't many people inside, sometimes no one at all. It's a nice, quiet and small place to eat. read more

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is this what u called sauce and tossed?? I think NOT. Dq run me my money!! this weak a$$ chicken barely got any sauce. WHO WAS IN THE KITCHEN. and the chicken dry AF. disappointed every time I come come here. read more

Dairy Queen Grill & Chill - half assed sauced and tossed chicken - Fast Food Near Me - Phoenix, Arizona

Horrible customer service the young lady at the window was just standing there while the young man asked her to hand us our ice cream and she was too busy giggling so he had to do it himself which would normally be fine but when it's the summer in Arizona ice cream melts instantly so instead of my ice cream sitting by the register while the employees chat they could have handed me my items instead I got melted ice cream. read more

$6.00 for a Blizzard, $4.00 for a cheeseburger that tasted like mustard and looked old and burned, $4.00 for onion rings That you put three napkins on top of the rings Now I know why it's been awhile since I've been there You only received two stars cause the gal was friendly Might be some time before I come back read more

Came here after dinner on Saturday night. Service was quick, easy, & efficient. Went through the drive thru so I didn't get a look at the inside of the restaurant but the outside is nice & clean. Took our desserts to our friend's house & enjoyed them at our leisure. I had the Reeses Outrageous Blizzard, small size. Just perfect for me & it was sooooo good! I recommend this location for your hunger needs. read more

I only come in for ice cream. I've always had good service and have never been disappointed with my Blizzards. The place is clean with lots of seating options. Will continue to stop by when I need s Blizzard fix! PS - my niece loves the self-serve soda fountain with lots of Coke product options! read more

I had not been to this location since they remodeled the inside it's really clean and nice... Friendly staff I was impressed. I ordered the chicken finger basket it comes with fries and two pieces of toast... For the sauces I went with the honey mustard and the gravy... I rate the food as followed. Chicken Fingers - B Fries - B Toast - D Gravy - B Honey Mustard - B I will be back again for lunch plus I really wanted a blizzard. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Phoenix, Arizona

I have never been so appalled by customer service as I was this evening! We were a group of 7 and entered the store at 9:12 p.m. , knowing the store closed at 10:00pm. We were only ordering ice cream for some and I order of french fries was placed. Upon beginning to order, Carson asked if we could eat outside, as he had already washed down the tables. He repeated this, as we were in disbelief of such a request. We offered to clean the tables when we're finish, but we did not want to sit outside. He then reluctantly relented and proceeded to fulfill the orders. There's a closing time of 10:00p.m. clearly posted. If there is an earlier time inside dining closes, this, too should be clearly posted. This behavior was rude and unprofessional. Very disturbing and disappointing experience at this restaurant. read more

The new location off 51st Ave and Thomas Rd Phx, Az are rather rude in the evening. All the woman are rude and disrespectful. You go for the .85 cent small blizzard, but the barcode apparently don't scan correctly, but you still get your points. And they apparently can't use the 5 digit code either. If you want a free blizzard go there because 2x's in a row they didn't fip any of ares. read more

You can never go wrong with DQ drive thru! This location may seem intimidating with the long drive thru. It's worth the wait , the staff gets it done quickly and friendly. Love the Mint Oreo Blizzard to take home and Butterscotch dipped baby cone for the drive home. Oh yeah! read more

This is the second time I have tried to order the Choco Dipped Strawberry blizzard and gotten the wrong thing. Even after clarifying that I wanted the summer menu "choco strawberry". I have gotten something that's all chocolate and I think fudge bites? twice now. I am really disappointed and don't understand what the issue is. Maybe the drive through speaker needs a tune up? read more

First time at this location for us. Dessert was good and quick, went inside as the drive thru was too long. Asked for extra peanut butter cups and their reply was "no problem". read more

Dairy Queen Grill & Chill - Peanut butter cup blizzard, banana split. Good Svc - Fast Food Near Me - Phoenix, Arizona

Visited on a busy Saturday night and the 3 teens working the lobby were very friendly. The cashier had a great attitude and seemed chipper despite the fact that they were slammed. The inside seemed clean and the outside landscaping was very pretty! read more

Dairy Queen Grill & Chill - Cute photo opportunity! - Fast Food Near Me - Phoenix, Arizona

First of all, I have been driving to this location since they open and been a loyal customer. Today I drove to the drive-through of this Chick-fil-A and I noticed two of the employees who are responsible for handling one's purchase items not wearing their mask protection correctly. I advised both of them the correct way to wear the mask since I work in the medical field. Their response was very vague and with an attitude, on my way out the male employee YELL out to me "HAVE A NICE DAY" in a very NASTY manner. Needless to say, I'm sure that Chick-fil-A management wouldn't appreciate this conduct towards their patrons, and for this reason, I won't ever return to this location. read more

Probably the busiest drive through in the Ahwatukee area. This is mostly staffed by area HS kids, but they do a good job here. My wife and I were here last Saturday night for a blizzard (two actually), and between pull in to the order getting fulfilled was about 10 minutes or so. The line actually goes fairly quickly once you place your order. I'm not a huge fan of the left turn you have to make once you pull out of either exit, but that's a City of Phoenix problem. Keep up making those sweet desserts and I love seeing the Value Pak coupons! read more

This DQ is very well lit and clean, and the employees were very cheerful and welcomed me with a smile! They patiently explained the different types of ice cream cakes to me, and they decorated my cake and even added sprinkles! We will be coming back again here soon! read more

Dairy Queen Grill & Chill - Fast Food Near Me - Phoenix, Arizona

So, I placed an order for a custom birthday cake for my son about a month in advance, told them the writing I wanted on it and that I wanted to pick it up on Sunday the 17th. They called me about a week before I was supposed to pick it up and let me know that they would be closed the 17th and asked if I could pick it up sooner & I said I could and they said they would have the cake ready for me. I had a family emergency the weekend I was supposed to pick it up that threw my plans off and I wound up having to pick it up after buying groceries, so I had cold things in my car in the sun, but I was hoping that the cake would be ready to go and that I could just grab it, pay for it & go. When I got there, the guy asked me for my name, went back & looked for the cake twice before coming up and telling me that they had it, but that they hadn't written the message I had asked for yet. I placed the order a month in advance and was told earlier that week that they were gonna start the cake. Why did they wait til I got there to write the message on it?? When he finally brought it out I just took it and left. I paid $30 for this cake. While walking out I realized that the writing was off center, and it looks like it says Happy Birthday Face (my son's name is Jace). The icing is also just really sloppy and its obvious that they did it hastily when I arrived. I'm super disappointed and this is at the end of a stressful week and to go out of my way to order my son a custom cake and get this, it just sucks. They said they'd give me a refund if I bring the cake back so now I have to go out of my way again and I don't have much time and its just a very disappointing and frustrating situation read more

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I'm a lil disappointed in this Dairy Queen! The food's regular DQ fare. But they have a loyalty program that hardly ever works. First off, they never ask you, if you have a loyalty card. They've removed the tablet in which you can enter it yourself. The other day I went there, ordered lunch and had a buy 1 get 1 free, Blizzard offer. I told her about that, she went ahead and put it in the computer, then when I got home, I found out she charged me for the blizzard, even though she put it in the computer that I had Buy 1, Get 1 free coupon. This isn't the 1st time this has happened there. read more

Sometimes I really wish I could give a negative star rating.. Maybe I just have bad luck? But every time I order through the drive thru, the 16 year old brat with dark hair happens to take my form of payment. She's a prissy little brat if you ask for a to go bag after she's put all her hard work into demonstrating your blizzard by dumping it upside down to ensure its quality. News flash, kid. Learn some manners and customer service skills. Needless to say I will be calling her management. I am so tired of being treated poorly by these kids working at every fast food joint on every corner in town. You can't enjoy quality food/ice cream unless the customer service staff can treat you properly. read more

Love the blizzards. Unfortunately I couldn't get any because they closed 30 minutes early. They close at 10:30 but decided they should close early. This wasn't the only time. Other times, I've tried going through the drive thru before 10pm but it was blocked off. This location has workers that don't believe in hard work. Unfortunate. read more

Of all the Dairy Queens I've been to in my life in CA, TX and now AZ, this is the nicest and cleanest location I've been to. I guess that's what happens in Awhatukee. The staff is fast when you order inside and also when you order through the drive thru. I could eat Chicken Finger Baskets and Blizzards all the time! I'm happy to live so close to this location and enjoy all the wonderful treats this place has to offer. read more

NEVER have had bad service or product here no matter how busy they are. Even with a really long drive-thru line, it always moves quickly. However, last night, I took my family to order Blizzards and they were awful! They weren't even thick - in fact, they were actually watery and the oreo Blizzard had a burnt taste to it. Very disappointing. This is a frequent treat for our family but it sure wasn't last night. We didn't go back because they were super busy as usual. Need to taste before we leave. I'm also wondering why this DQ doesn't hold the Blizzard upside down any more? I go to other locations that still do that. Hate to go someplace else because this is literally about 1 mile from my house. We prefer DQ over other frozen treat establishments that are just as close. Disappointing treat last night! read more

Very sad to say that this location is not doggy friendly! They do not offer pup cups to our furry friends even though every other location I've been to offers them complimentary. How disappointing. read more

This is the worst dq I've ever been to...I bought a birthday cake and the lady ringing me out didn't provide me with a bag or utensils. That's fine, maybe she forgot, so I asked for some but she said they don't sell bags or spoon/forks. Really?! If I just got a $3 blizzard I would get a spoon with my order, but if I get a $30+ cake they not only don't provide spoons but don't even sell me a few?!! I had to ask twice and she finally unwillingly provided me with a few spoons. So ridiculous. Will not be back here. EVER. She said we don't sell spoons to you! What????? Even I go to Panda and don't buy anything, they will still give me a spoon and chopsticks! read more

The Indian boy at the window did a superb job at serving the needs of our family of 9. He seemed ready to help us with our whole 12 water cups, not to mention he gave us free napkins! What a kind young man. Everyone should bring their families to this great fun ice cream parlor. read more