So the reviews here are good. I've avoided this place for almost 2 years and decided to finally give it a go since I had been everywhere on Taylor street. I had some warnings from some people, but I figure why not.
First of all, no one knew where to place their order. I stood there until someone decided to help me. 2 people ended up taking my order. I tried to order a fountain drink and the 1st person taking my order said ... "I think you should get the CAN of lemonade." So I did. I really wanted a pizza puff, but not for $7.99, of which then I found out was a whole calzone, not a pizza puff at all. Misleading.
I ordered the "Jumbo Burger" with cheese, and an order of small cheese fries. I noticed a lot of fries just sitting in the baskets behind the counter looking hardened from the grease from sitting there. At this point I was told "It's going to be 15 minutes for the burger." It took me a while to decide on that, so I decided to wait it out and burn a large chunk of my lunch hour.
Then you walk over to one of two rooms to wait for your food. The floors are DIRTY. The last room appears to be part of the taco place but they merged. Different people kept appearing out the back to bring food out, and also deliver the food to the incorrect tables, making customers very angry. I noticed someone waiting for their food when I got there, and when I was done, she was still waiting for her food and very angry. The place was not packed, and they seemed very disorganized and out of control. One of the people bringing out the food, a customer had addressed a complaint to him. I didn't hear what the customer had asked, but loudly the Damenzo's employee said "I'm just trying to do my *explict word* job". This set a bad tone... not to mention the show "Cheaters" on the television adding to the negative experience.
First my burger arrived. It was large. The bun was greasy. The burger patty was charred to a crisp. I also noticed the lettuce had very little color and was limp (old) and the tomato was old looking as well. Hardly any ketchup. I bit into the burger, only to experience a charred rubbery "this burger is old and has gone bad so we better over cook the heck out of it" flavor. I was very hungry too, but I had to force down what I had. 5 minutes later, the plate of fries arrive. The small fry was on a large plate and probably was equal to about 4 orders of fries to feed a family. The cheese was dumped on top of it - and the cheese was visually unappealing - and a metal fork stabbed into the middle of it standing up. I took a bite of a fry with the cheese on it. I'm sorry, that's not cheese. It didn't taste like cheese. It looked off-yellow, but had no flavor and just stuck to my mouth making me panic and grab my can of Brisk lemonade. I gave it a go without the sauce and the fry was inedible - it was a miniature grease-trap with potato somewhere in it, and should have not been served. I dug in to find a better looking fry and the same thing - a mini grease trap of old grease flavor. INEDIBLE.
Not feeling to well as I write this after eating there. I've had better food from a food truck/roach coach. Service, atmosphere and food get an "F-". FAIL.
They do have an award on the wall for "Best Burrito in Chicago" from FOX in 2005. Well, it's 2011. Based on the old reviews I've read, things have changed.
The west-end of Taylor St. by Western Ave. is a tough spot, but Damenzo's fails to even come up as "safe" or slightly below average. read more