One of the worst management companies out there, and I've worked in housing rights for a while. I'll start this off, though, but excluding the employees that work at my building. They are great and competent and friendly and do their jobs well. The management above them - Decron - is terrible. They are working to raise our rent during a national pandemic, when evictions have been halted in our city. Nothing is beneath them. This, for a slapshod paint job that's not even finished on most parts of the building. Do not rent from them. read more

I live at Los Feliz and the management has been super friendly and responsive. The community is quiet and the shared outdoor areas (walkways, pool, picnic) are well-maintained. The unit is modern and well-maintained. I get a parking spot int the garage. And overall this is a huge upgrade from the high-rent-old-apartment-poor-management situation I had closer to central LA. read more

I'm giving Decron 2 stars, only because Frank the property manager at the Overlook is actually very kind. He did try to help me with pest control to no avail. The mice are just too many and the spiders just won't stay away. After continuous issues here including: being lied to about construction timeline, being lied to about having a grassy area for my son to play, having a porta potty in viewing distance of my bedroom, having mice issues and spider issues, I requested to break my lease per the pest control issues- as a start. Initially, when moving in I was told it was $500 to break the lease as a reason to choose this property over others. Not the case- apparently it's an additional months rent PLUS $500. When I called to plead my case, citing all of the issues I endured, Jennifer at corporate blew me off. She dismissed all of my concerns and more or less told me too bad and to let frank know what I want to do. She said it's all part of living by hills (that can't be true. You don't just let mice and spiders go in an apartment complex as normal. Other complexes don't have issues to this severity.) To endure all I have to be met with such crudeness and lack of care blows my mind. I'm attaching photos because, you just can't make this stuff up. read more

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Lived at Los Feliz Village Apartments for 1.5 years. Work orders were consistently processed within 24 hours; and there was a consistent system in place for evaluating repairs. Best of all, I never had to clean up after the repairs were completed. read more

I live at Playa Pacifica Apt in Playa del Ray. I really like living here it is Safe and very nice. I am here temporarily on a company lease and I am Sorry I have to leave in few month. the maintenance and the office personnel are very polite, accommodating and eager to solve problems. The manager Carmon, assistant Marlin and Collin has an open door policy and you can always walk in and talk to them. I had three problems when I moved in everything was taking care of in a day or less. the amantes are fantastic. Many of the residences do not use them which is a plus for me. read more

I've been working with Decron for over five years now, and they are an incredibly professional property management company. They listen to their residents and are constantly looking for ways to better support their residents, from improved communication to throwing community events to ongoing property upgrades. I can't say enough great things about Decron. read more

It's not about fixing the problem now. We appreciate that finally it is getting taken care of it.however My wife and I were not available to live in the apartment for a certain time do to that inconvenience..... so we need some kind of reimbursement to move forward!! read more

Since my last review was removed I tried reaching out to Decron Properties via email. I never got a response from them. Just like how I left a voicemail for Brett and he couldn't return a phone call. This company definitely lacks communication, I wouldn't have posted a review if you simply just handled the situation accordingly instead of just ignoring any attempt I've made to contact this company. So far Lisa and Brett have been zero help. read more

Decron Properties - Property Management Near Me - Los Angeles, California

I live in one of their complex apartments and i have to say their maintenance service is excellent but as a resident for five years i see issues not addressed like people that don't live in the complex roaming around and hanging out yet they don't take care of it but worry more about if you park over the line or parking in carports not assigned to the vehicle taking the carport space. Also, i have addressed people living in empty units and being told no one is living in them. I really believe they are letting free loaders live in the empty units until they are rented and than they leave it and probably dirty. I advise anyone moving into the Reserve apartments to ask management to clean it again because of the fact it was lived in while empty. Either their maintenance is letting their people stay there without telling the office or something else is going on. new renters beware and make sure your new unit is clean before moving in. read more

Recently moved into The Howard apartments. Mila and Anastasia made my move in easy and get back to you quickly if you have any questions or concerns. Erik is also great as he takes care of any issues you are having in your apartment... he truly cares. I'm very happy here... loving my apartment! read more

Decron does not.... Deron does not update email addresses on utility bills when requested, Decron does not give important information to residents such as the name of the 3rd party company that bills utilities when it changes and is no longer the one listed on the lease. Decron does not ensure residents has access to the Gate when the remote stops working. Decron does not follow up on security reports. Decron does not ensure reasonable accommodations for people with disabilities when the arrangements were in place prior to Decron taking over. No matter what question or concern is the ONLY response is: Decron does not do that." Decron does not get renewal notices out on time. Decron does increase rent and charge extra fees while cutting back on service. Decron does raise their voice at residents. Decron does respond quite unprofessionally to emails. Let's just hope Decron does leave soon. They are the 3rd (and most unprofessional) management company that has been here in the 6 years I have lived here. The 4th company can not get here fast enough! Let's just hope Decron does not stalk me at my car after hours when I am on my way home from work and threaten to sue me for writing a review like they did last time I wrote a review. I must apologize to Decron since my living in my home and making my rent payment in time and in full every month for the lady 6 years is such an inconvenience to Decron. read more

I wish it could be less than 1 star. This company is as crooked and unethical as they come. I was a resident in the Villa Cezanne, which changed its name, and is now called Ascent, in West Hollywood from 2008 until 2015. Everything was fine, until they fired the building manager, who everyone loved, and who was doing a great job, and brought in an unethical, napoleon complexed little Smurf named Paul Illi. My best guess is he is someone the corporate office brings in to harass the tenants in nice apartments, who pay lower rent due to the rent control laws in WeHo. I had arguably, the best apartment in the place. Top floor, gorgeous view, etc. I was locked in to the lower rent amount that they had during the recession in 2008, when it was hard to rent the apartments. By 2015, they could have rented my place for about $800-$1000 more a month than what I was paying. That's when the harassment started. Paul Illi used to tell me my dog was barking all day and if it didn't stop, then they'd have to evict me. First of all, my dog is a service animal, protected by state and federal statute. Secondly, when he would call me to complain that my dog was barking, my dog was almost always with me or at day care. When he realized that he was getting no where with that, he began coming to my apartment, ringing the doorbell to get the dog to bark, and then call me to complain. I know he did this because I would be home when he'd do this. He even went as far to incentivize the tenant below me to keep a log of any and all noise I made and call it in to him. It got to where I couldn't go out at all and it was stressful to even walk to the kitchen due to it making noise. "Sounds like a herd of elephants up there" was the exact complaint when the dog, or I would walk in the apartment. I also caught Paul Illi entering my apartment, without my permission, on a Saturday, went through my things, and left without leaving any notice for me that he was in there. I set up a camera to record the from door when I was out, because I had a feeling he's try something like that, and he did. I finally had had enough, and I found a much better place. After I moved, Paul called my cell phone and asked if he could have my new address to forward a package. I told him no, and to leave the package at Ascent, and I would come by and get it. I stopped by a few hours later, and Paul was not there, and there was no package. Finally, I had left the apartment in great condition. The carpet was worn, but seeing as how they never replaced it in the entire time I lived there (8 years), they should have been grateful I didn't report them to the housing commission. I requested my security deposit back, which is required to be returned within 48 hours, or whatever portion there is left with an itemized statement of what they used any of it for. I never received an itemized statement, and, as of today, I have spoken to their corporate office 8 times demanding my deposit be returned, and I still have not seen a penny of it...3 years later. I could go on and on and on. I'm an attorney, and during my time there, a large number of tenants were asking if I could help them file a class action suit against Decron. They are corrupt. They are unethical. Avoid Decron at all costs... trust me. I'm guessing most of the good reviews on here were either incentivized, or completely fabricated because I have not known a single resident who was happy with them. I never write reviews, but if this helps anyone avoid the inevitable stress and nightmare which is Decron, then it was worth the effort. read more

Upon leaving New York to move to LA, I struggled finding the right apartment. In doing so, I spoke to Karla Neusom on the phone and from that moment, her energy sold me to moving into Westside Terrance Apartments. I want to thank Karla for being a wonderful woman who has made my moving experience the best experience ever. Any questions I had regarding the apartment, Karla answered and if she did not know the answer, she directed me to the right person. I am grateful to have her help me through this experience. Anyone looking for an apartment should check out Westside Terrance and talk to Karla. I promise you, you will not regret it. read more

Decron properties charges $60 for credit/application processing. California law puts the max they can charge @ $42.41. (No receipt and their application says it costs only $30 to process both the application and credit check). No wonder they can continue buying new properties, with the left over change they charge applicants, they make a nice tidy pocket to stuff their pockets. I did fax and email Decron to discuss this issue, but did not receive a response from them. read more

Please whatever you do, do not rent any apartment anywhere, from Decron Properties. Our money was flat out stolen by them, no wonder they can afford so many properties. They took the entire month of rent from us when we were moving out mid-way through. We gave over 30 days notice that we were vacating at the end of our lease but still were charged for the entire month via automatic withdrawal. When I called the corporate office to rectify the situation I was told that I shouldn't have paid the full month since we were moving out... Again I will state this was taken from us via automatic withdrawal, which heads up Decron you are the one who withdrew that amount. I never received a pro-rated bill, even to this day or I gladly would have paid it. Instead we were sent a check weeks after move out and an itemized list of several bogus charges. We were charged again for the month of November for water, sewer and trash, which I even have a record of paying. Mind you we moved out in January so kind of late to be charging us for November. It only acknowledged what our monthly rent should have been and not what we actually paid, which was more due to water, trash and sewer payment. We also received a charge for "utilities" with no explanation of what that meant, a charge we had never received before. We paid hundreds of dollars via a separate utility bill every two months so I can't imagine what this would be. I won't even go into why they took our entire deposit and some of the other itemized charges that seemed unimaginable because I will stick to just naming the money they actually flat out stole from us. Most disgusting greedy people I have ever met in my life. They take accountability for nothing and absolutely do not care about you in any regard. I actually almost moved into another one of their properties but realized they were the owners and quickly backed out. read more

Sometimes it isn't how things are that matters as much as the commitment to improving them. I have lived in one of their buildings for about a month now. Other people might have different opinion about Decron properties managment, but I have seen them quick to fix problems and given the age of this building, I think they are doing a commendable enough job. Keep up the good work. read more