I placed an order online and was told it would be ready at 12:13pm. I was there at 12:13pm to pick up my order and the rude girl told me my order wasn't ready so I waited. I waited 20 mins until I went up to her again to tell her to cancel my order. she asked for my name again and after I gave her my name she looked to see if my order was ready and it was. It had been sitting up there for god only knows how long. I asked her to refund my money because i didn't want my cold food at that point so she went to go look for Jessica the manager. When she came back she said Jessica was busy and would call me back when she wasn't busy so they took down my number on receipt paper. After I left I called and asked to speak to Jessica because it wasn't fair I had to wait to get my money back for their mistake. The same girl answered and went to grab Jessica. Same thing again, she's too busy to help me. So that girl (never got her name and she didn't have a name tag) ended up giving the phone to Hannah. I don't think they realized I could hear them but you could hear the other girl telling Hannah "tell her she's unavailable". I told Hannah all I wanted was my money back, that's it. But Jessica was in the kitchen and couldn't help me. I didn't mind waiting for my food but for them to have me waiting 20 mins for food that was sitting up there that whole time is ridiculous. What made matters worse is that they didn't even refund me my money. Never again will I ever go to that Denny's. So unprofessional. read more

WAAAAAYYYYY too expensive for the quality of food. I hadn't been to a Denny's in years and it will be even longer the next time. Service was horrible. I guess they don't explain to the servers which tables they are assigned and I don't even want to talk about waiting to pay! DISASTER! read more

Shannon is an amazing server, I've never had someone so attentive or pleasant! I will always return to this location just because of her grand slam service! read more

Food is mediocre for the price. Took over 40 minutes to receive our meal order. Not worth it at all..

Sat at countertop. Waited 10 minutes for server to greet me, she passed by me several times before that. Not thrilled on the service.

Not really sure where to start with this review. ....nothing great about this Dennys trip. The food was terrible my bacon & sausage smelled and tasted like plastic. Our waiter didn't get the orders right. ..brought out the wrong meal. He spent majority of his time playing on the computer. .I'm just going to leave this review as is. Ugh won't be going to Dennys ever again. read more

Since this location is right down the street from our house we decided to give it a fair chance. For that reason we went there 4 different times. We had horrible service and all of our food was cold every time. We could not get refills either since our server would just disappear. The last time that we went there we had our server "go on break" we had to go to the counter to get a check and their response was thanks but sorry he didn't check on you. Horrible service. read more

I think Denny's is over priced with food that is not even good. I'll only come here for really late night because the store is not open for me to go grocery shopping. read more

We were a party of 7 yesterday 01/02/15 at apx 5 pm. The restaurant was busy , but there seemed to be plenty of staff. It took 45 minutes to get our order and what we got wasn't worth waiting for . Nothing was hot , nothing was fresh and my boyfriend was served 1 piece of bacon when he ordered double bacon ?!! Seriously? Who plates 1 piece of bacon and assumes the order is correct ? I realize going to a Denny's means you aren't going to get a gourmet meal, however, I did foolishly expect a hot , fresh meal. Do yourself a favor and don't waste your time or money on this place . read more

This place hall really gone down hill since they moved access the the street. I have eaten here 3 different times once the day they moved then about a month latter and my last time for sure tonight. Every time there has been an issue. Food has come out wrong and or cold. The service is slow and and rude. Management does not care. We complained about the food and service and was "told there doing there best and our food is the best. This is not a 5 stair restaurant it's a family restaurant. I told him about the food coming out wrong and cold he said well we remade it for you and you ate that." Did not say sorry or offer to make us happy. Since this was the 3rd time we had a bad experience we will not be back. read more

Oh Dennys oh baby girl, you just always amaze me. Great food, clean place and sweet service. This place not only did a facelift but is a complete in and out change for the good. read more

They weren't rude, and one person said she'd "be right with me," calling me "hon." It's 1am, and I can't sleep and I'm hungry and like food too much to try and sleep on an empty stomach. Was walked by without being seated... Waited... Waited... Walked by again. Maybe IHOP will seat me. Or maybe I'll just go back home. I'm too tired to care at this point. I left. To be fair, they were relatively busy, but with larger parties than little ole' me... read more

My wife and kids stopped by tonight at 7 p.m. We were all hungry after finishing some Christmas shopping. The place wasn't very busy at all. Got seated right away. A great start. That's were it ended. No one came to take our order or acknowledge us. We waited for 12 minutes then left. Another customer nearby told me, "I don't blame you." The guy who seated us smiled at us on our way out. I just told him, "We sat there over ten minutes and we got no service." His response on our way out the door, "For real?!?" read more

Their new Buffalo wings were soggy & just tasted weird. The ranch was so watery & tasted almost expired. Although it was good service, & very nice people. But the food was not so good. read more

They shouldn't even get a 1 Star! Waited an hour and a half for our food. Got our food with hair in it. The waitress said "oh it's an eyelash". There was NO apology! Asked to speak with the manager who never came out. Got our food the second time after they re-made it and the eggs were practically raw! Disgusting!! Worst experience ever! read more

Had exceptional service on a Friday morning at 9am. We were seated immediately, promptly greeted and taken care of by our waiter. Our order came out in minutes and there wasn't a thing wrong with the order. The place appears new and is super clean. I will return here if I'm in he neighborhood again. read more

Inconvenience to the server who didn't care about the dissatisfaction for the food. Won't be going to the location again.

Service was awful, waited 40 minutes for food, food was bad. Place didn't have silverware when we actually got the food. Had to wait 5 minutes for silverware. Most of the items we got were burned, and the biscuit and gravy I ordered was the saltiest things I've ever had. Do not recommend late at night. read more

This Denny's use to be a favorite for my children and I, but I had a bad experience with one of the servers who made me question if the color of my skin would distract her from giving me quality customer service. This is not typical of restaurants in the Valley, but if the manager of the store chooses to hire people who have these views, this is not a place I can frequent. My children are precious to me and I want them to have the best experiences here. read more

Horrible service and rude staff members. I had an interview here once and they told me I got the job but never called me for my schedule and I kept bugging them about it but they gave me the same excuses. read more

The service is nice but the food was gross. My water tasted slimy and my potatoes were drenched in oil.

Idk what is going on with Dennys . They are hiring some unprofessional employees. I completely understand you have to lower your standards due to the lack of work ethic this new generation offers , but come on now!!! can u at least hire employees with hospitality not ATTITUDE! I walked into this Dennys at 11:30ish am decided to give this dennys a try after exiting other Dennys on i17 and dunlap because we waited for 2 hours and didn't get any food . So decided to leave that Dennys to give this one a try . But oh my was that a mistake . Me , my wife and son walked in to simply ask how long the wait time was after having a horrible experience at other location as we walked in chunky girl hostess was yelling at customers with some sassy attitude quote " IS EVERYONE SIGNED IN IS EVERYONE SIGNED IN!!!!!!!" unquote. Right then and there I knew this was going to be a horrible experience . My wife approached her and she immediately said are you signed in are you signed not giving my wife room to ask her how long the wait was unfortunately due to her lack hospitality we decided to walk away . My simple solution to fix this problem is to fire this Girl or any other of your Co workers with attitude . Unfortunately , people hate there jobs and this is the perfect example of it . I've worked in the restaurant industry for 10 years and this is no way to speak or treat any customers PERIOD! Will be taking my business and money to IHOP from now on . read more

The food is good, service aa little slow. But mainly, very very cold. We had to wear our coats to eat. Very uncomfortable dinner.

There are two people working besides what I assume is a cook somewhere in the back... Waited 12 minutes to never be seen by anyone so hungry have to leave, this is the worst service at any Denny's I've ever experienced ever in my life. And it's my birthday. Couldn't suck more read more

Extremely busy but that's okay great service by Matthew very pleasant and did not crack under pressure he's definitely a keeper thank you

I love Denny's. I love the idea of Denny's. I love diner food. This location is a good one. It is clean and the restrooms are really clean. (A major thing in my book). Sometimes servers disappear when you need them after you get your food. But the other servers make up for it. Service over all is wonderful. The food is good, and they are quick to fix any mistake. They have their ups and downs but over all it is good. I keep coming back. Most servers know me by face and I get warm greetings. And that makes my day. read more

I used to have breakfast there, cause it is closed to work, today i have a bad experience, our waitress was very rude, i ordered only the drinks than i cancelled and leave dennys... i didn't pay attention to her name tag but she has red hair! Never coming back to that location!! read more

My father and love this place. Great friendly employees. The place is the cleanest Denny's I ever been too. Never no wait and the food is always served nice and hot. read more

It is Denny's. We all know what to expect. This particular restaurant is the most consistent with food and service. Have not received bad service or food here. Often times we have received exceptional service. Have frequented this restaurant regularly. It is on my list of regulars. read more

Omg ... So bad ... I love Denny's restaurant , however this place sucks soooo bad .. Our food wasn't cooked all the way ... My hot chocolate was really just hot dark water ... Very bad ... If you like Denny's don't go to this one ... It will ruin you ... read more

Entirely too cramped. I took my daughter there for ice cream and Apple Crisp. The desserts were fine but we had to wait twenty minutes for a table. The table we got stuck at was more like a Tv Tray with two tiny seats. Service was friendly but our waitress was too busy to waste her time on a father and daughter just having ice cream so the hostess took and served our order. They should have never moved. I give it six months before they fold up tiny shop. read more

Went in with a group of 5 people around 10:30pm on Saturday night. For the late hour the restaurant wasn't packed except for a few scattered diners here and there. Even though our waiter had a nice personality, service was slow. Refills took forever, plus kept getting the wrong refills (originally ordered an iced tea but kept getting Coke even though it was pointed out). Also, one of the drinks came out w/a hair on the whip cream and our waiter caught it before setting it down on the table. Instead of getting a completely new drink, only the half of the hair whip was removed & more added on top causing the whip to melt all over the side of the mug. One of the coffee mugs was also dirty. I guess it's probably because we went late at night, but we witnessed a couple verbally fighting in the dining room. No attempt was made to ask the couple to step outside even though there were children around. I most likely will not go back to this location and/or this time at night. read more

Hadn't been to a Denny's in years then i took my nephew here on the day before Christmas Eve for his birthday. We went in around noon. They were busy but attentive. We had an extraordinary customer service experience during our visit. The staff, including other wait staff and management, was friendly and kept in close communication with us regarding our food and service. The area was clean. Exceptional customer service during our visit. read more

Never great service, even when not busy. Now they no longer give Military discount....sad!

Deelicious food cooked perfectly great friendly service waitress was awesome fast service will definitely be back!

So I just signed up to yelp just so I can write this review. We just left this Dennys after waiting for forty two minutes to eat. From the time we sat down, it took twenty minutes to actually have our server greet us. I actually had to go back up to the hostess stand to ask for a server. When she finally came, it took her over ten minutes just to bring us our drinks. It could have been longer. The people sitting behind us got sat after us and by the time we finally got out food, they'd already ate and left. Our food, once we got it was noticeably sitting around. It was Luke warm at best. The manager Jeff should have noticed, but didn't. He seemed like a nice guy but when I was waiting to talk to him about the experience, he took so long I just decided to pay and get out of there. I was seething! I did talk to him on the way out though and he did nothing to try to make anything any better. He seemed shocked like a deer in the headlights so maybe that was why. The only other time I had an experience that atrocious believe it out not was actually was a couple years ago at a Dennys in Memphis. It was the last time it'd been to a Dennys. And after today,I have absolutely no intention of ever going to another Dennys again. I did like the new menu though so it's kind of a shame. However, nothing justifies going back. And one of the reasons I paid is because I didn't want there to be any shred of doubt to that manager that was why I was complaining. read more

We almost walked out before we were even seated. There was all ready a group waiting in front of us for who knows how long. A lady was at the register taking a phone order and yelled a the group of 4 or 5 waitresses standing behind the counter to seat us. One finally starts to mozy on over and seats the group in front of us. Then we waited another few minutes until a different waitress came and seated us. Then we ordered an appetizer and watched the cook set it in the window. Then we watched our waitress Marie walk by it a dozen times. We asked a different waitress if she could bring it over for us since Marie never got close enough to our table to flag her down. When they brought us our appetizer it was cold and disgusting. And before I could even force myself to swallow it down they brought or dinner. We sent back the appetizer. The slamwitch that my husband ordered was insanely salty. He couldn't even eat it. Then we told the waitress we were ready to leave and asked us to wait for the manager to take the appetizer off our bill. So we waited... And waited... And waited. Then of course, as soon as we start walking towards the front she comes up to give us the bill. The manager rang us up and didn't even say anything or apologize about the service. She just told us how amazed she was that a kid actually won a toy out of the machine and it was a smurf and it was so cute and do detailed. I looked at husband could tell he was ready to explode. We paid and left no no tip. read more

I wish I could give this place a 0... My family and I went today (Saturday) after the morning rush... It wasn't packed at all... Maybe 10-15 tables and plenty of waiters and waitresses. They were probably over-staffed in my opinion. We were seated and provided drinks right away. That's the extent of my positive review on this place. I literally watched as our food sat in the serving window for 15 minutes while Wanda, our waitress, was gossiping behind the counter with all of the other waiters. She FINALLY brought us our food, which was warm just above room temperature. She also brought us the check at the same time... Weird right?! Usually the waiter will wait until you've finished your meal before presenting you with the check. After that, she NEVER stopped by our table again... Not to see how the meal was, not to offer to refill our drinks, not even to offer us boxes when we were clearly done eating... I had to get the attention of another waitress (she was actually one of two waitresses that was actually productive while everyone else was slacking off) to refill our drinks. I looked around for a manager, not one in sight. We literally were so turned off, that we just paid the check and left... Right after we left, I proceeded to call to see if a manager was available. I was put on hold by Tristan, the boy at the front desk. When I asked to speak to the manager, he asked me to hold.... But he didn't actually put me on hold. He said "I have lady asking to talk to a manager and I need someone to pretend to be a manager." I had the conversation on speaker phone and my husband and I just looked at each other in disbelief. At this point, another guy gets on the line and says his name is Chris and he is the manager. Told him that I heard what Tristan just told him and wanted to speak with a real manager. To which he didn't say anything to me, turned to Tristan and said she heard what you said, wants to talk to a real manager and is pissed. There was clearly chaos going on, and I heard Tristan say "what am I supposed to do, there isn't a manager" at this point I just hung up. The whole situation was laughable... It's so pathetic how things are run at this store. The staff obviously need to have a manager on duty at all times for constant supervision otherwise, this place will fail. More importantly, it will deserve to fail with their lack of service. read more