Horrible customer service. We went in hungry and tired. We were seated immediately but it was all downhill from there. We eventually were provided with drinks and then the waiting continued. We waited and waited and waited to order. 3 other couples were seated after us and their orders were taken as we continued to wait. We just left. The staff was extremely disorganized and the place looks dated and dirty. read more

Service not so good. That made up for their service. If you're thinking about ordering grits, here today. Don't! read more

The food was good but everything else was terrible. Over half the tables In the restaurant were not bussed. We never got drink refills. The server never came back to check on us. We stood at the hostess stand 7 minutes before we were seated. And we stood in line 8 minutes with no one at the register to pay. And the bathrooms.....disgusting. read more

This Denny's is hitting all the marks! The staff is so nice, it's very clean and the food was amazing. I won't lie, we only stopped here because it was late and it was one of the only places open but we will definitely be going back more often. read more

I had to write this review while I was sitting in the restaurant!! This place is that PATHETIC!! cannot believe a food place cannot get orders right at all.... Bad rotten food was served as side! Wrong food three times....after waiting for 1.5 hours.... Avoid it at any cost. There are a lot of food places around which will serve you faster! Never been this upset with a food place ever!! There were 12 people and we were given one old server who was slow and rude. She actually said "tell me which salad you need there are three of them waiting in the kitchen. I'll grab it for you" WTF who says that to a customer!!!!!!! P.S. The one star is for No Bill for our drinks and "wrong and bad food" read more

I came by Denny's around 1am because it was the only place open after a midnight race I ran. Their night crew was terrible. They were sufficiently staffed, but the employees ignored customers and made us wait forever to be seated, order, get our drinks, everything. The lady who appeared to be the manager took our order then proceeded to go to a table of people she apparently knew and talked to them for, I'm not kidding, at least 15 minutes before even taking our order to the kitchen. If you want breakfast, there are countless better options in Pigeon Forge. If everything else is closed, just go to Waffle House. Don't waste your time here. read more

Today my husband and two grandchildren went out for breakfast at this Denny's location. It took the waitress 20 minutes to take our drink order. She apologized and said she would get our order in a few minutes when she returned with the drinks. She passed our table several times without a glance and after another 25 minutes brought the drinks, we told her we were ready to order, she said that she would be right back. Twenty minutes later (we are up to 65 minutes now) she took the order and shortly thereafter we got our food. I had the Double Berry and Banana Pancake Breakfast, the pancake was like a reheated rubbery pancake, it was awful. The table next to us experienced a similar service but their father's order came out wrong and he did not eat. We also saw a table of 8 come in after us and leave before we got our food. When we complained to the manager he went to the register and told us we were only waiting 20 minutes. ARE YOU KIDDING ME? Twenty minutes ago was when we had our food order taken. When my husband went to speak with the manager again, his excuse was that it was the waitress's third day. Don't blame it on her, she was young, inexperienced and did not have a clue and it was really busy. She wasn't even familiar enough with the menu to answer questions. It is the responsibility of the management to properly train and staff the floor. I would definitely not go back to or recommend this location. read more

Ate here two days in a row while in town. Had Casey as a server both times. Couldn't ask for a better worker. She remembered our order (6 people) from the day before. She has excellent customer service. And it would do Denny's good to have more workers like Casey at all of their locations. We could've chose anywhere to eat on our second day, but chose to come back to Denny's hoping Casey was working. read more

If I had to sum up my experience at Denny's... I would say it was excruciating! My burger was so very close to being edible but didn't quite make the cut. My uncles steak was not only raw but was still mooing and frolicking in a nearby pasture. My cousin mentioned his gravy tasted like mayonnaise straight from the jar and his potatoes were nasty nasty. But at least my dads salad was acceptable. Will not be returning ever again, in fact the food was so bad I would rather cut off my left ear then step foot in another Denny's. But with all bad thing to say set aside, our waitress was very nice and helpful. read more

Tessa is amazing! She always makes sure we are taken care of. This location seems to have is spurts of business being in as tourist town, but, these guys always seem to be able to make you feel welcome. Food is good and the coffee is always fresh. read more

Terrible, slow service. Dining area was unclean. A/C must have been inoperable because it was about 80 degrees. Can't tell you how the food is yet, still haven't gotten it when I posted this. read more

The place is gross and disorganized. My boyfriend and I came here in the early afternoon. When we walked in we noticed that the restaurant was not crowded but had empty tables with food and plates still on them. There was one other family ahead of us waiting for the hostess which we awkwardly stood waiting for a while. Once we were finally seated our waiter came to us after 5 minutes and took our drink order. Since they were out of orange juice and cranberry juice I settled for apple juice and a coffee. The waiter came back with only coffee and four creamer cups for me and my boyfriend and left without giving us utensils or taking our food order. We waited for him to come back so we could ask him for at least a spoon to stir our coffee but he was nowhere to be found. After waiting over five minutes we asked another waitress walking by if she could bring us utensils and she gave us a strange look and just said "ok?". We could tell she was thrown off since she wasn't our waitress. We were still waiting for our waiter but at least we could drink coffee and wait, but after a few gulps I look down and notice THERE WERE LIPSTICK STAINS ON THE RIM OF MY COFFEE MUG! We couldn't even let our waiter know since he still hadn't come back to us, so we decided to just leave. read more

Worst experience at any Denny's ever. Ordered a waffle. Waitress got the order wrong, then told me it would be a while to get the waffle as they were out of batter, what!!. Twenty minutes later came back said still trying to get it completed. Told her to forget the order since we needed to get going. Billed me for the food I never got. The manager seemed disinterested to help solve the problem. Final got the item off the bill, then they asked if I wanted to leave a tip. NOT!! Hopefully it was just the one waitress and not the place as a whole. Most Denny's do an OK job. read more

Worst Denny's I have ever eaten at. Cold food, obviously reheated not even cooked from fresh ingredients. Toast cold too. Service was barely there. Had to ask for everything. We will not be back. read more

One of the worst food experiences I've ever had in pigeon forge. If you're looking for somewhere to dine late in the evening, avoid this place at all costs. I recently visited this weekend and the wait time was over an hour and it took nearly an hour to get our food. There were a few other people with to go orders that were there for at least half an hour or longer waiting for theirs as well. They were not busy either. The food itself was somewhat okay. We also got our appetizer with our food at the same time when it came out an hour later. The waitress we had was super nice and kept up with our drinks throughout the night, but yeah I'll pass on this next time. read more

Great Food just like the old school Shoneys. I would have gave it 5 stars just thought they could be lower on the pricing

For as disorganized and inefficient as the staff is, the food was actually pretty good here. My son and I stopped in for a bite to eat and while it took what seemed like an eternity to get our food, when it showed up, it was really good. I had the country fried steak and it was far better than what I expected. Seasoning was perfect and cooked just right. Really enjoyed the sourdough toast and the hashbrowns and eggs were just right. Not many places can nail an over easy egg just the way I like it, but this one did. Just the right amount of runny to the yolk! read more

Food was good for what it is. Only two servers working this morning and also were cashing people out at register and seating as well. So things took a little longer on those aspects but overall a good breakfast. read more

We had great service from Jenny. Food was good and did not have to wait. We will be back.

The place is usually packed and we usually sit waiting on even a drink for way too long.. The food is always good but it's ALWAYS way too crowded for me.. meaning we can't get one so one simple thing in a timely manner. read more

Hi fellow out of towners I walked in and noticed very few people eating in dinner and stood at little desk type place they have at all dennys that I have ate at. After standing their for 5 minutes some one finally held up a finger and said in a few they would seat me. So I waited a couple of minutes while they did something on their computer and I finally set down and waited another 5 minutes roughly. Then I got up and no one was their to seat me so I left. The was on 25th of February 2018. I am terribly disappointed in Dennys their and their management. Norman McAllister. Regular Dennys customer read more

Great service from Sonja and Sara! We brought our son with Autism and Celiac Disease to Denny's and they went out of the way to accommodate ANYTHING he wanted. We are here last night, also(best Gluten-Free menu around) and Robert and the manager were very nice and helpful as well. They had issues with the computer system, so it took a little longer to pay, but they were super polite and helpful. I haven't met an employee here that wouldn't go out of the way to help us difficult customers! Thank you you have a great staff!! read more

We always have had good luck with any Denny's we have ate at. This one was just as well! Food came quickly and was hot and prepared correctly. Our waitress Kasey was attentive and happy to be at work. We would definitely eat here again read more

My friend and I went to this Denny's during our "Mikagen's Great Summer Road Trip". It was about 10 pm and after spending the entire day romping through the Smoky Mountains and riding trolleys we were pretty hungry. The food here was good, my waitress asked if I wanted extra butter on my toast and of course I said YASSS. Butter is practically my lifeblood. Oh boy did I underestimate the meaning of "extra butter". I was so sick afterward that I could barely move but it was worth it! read more

We visited around 11am for breakfast after leaving 2 other restaurants in the area because of long wait times. At Denny's we were seated immediately. Our waitress was very nice and had a good sense of humor. She did a decent job of keeping our drinks filled. The food was so good and there was SO much of it. My husband got the country fried steak with eggs and pancakes, I got the banana cream (?) pancakes with eggs, hash browns and sausage, my oldest son got the kids chocolate chip pancakes and my youngest son got spaghetti. The food was brought out in a timely manner and we had no complaints. It was our first time at a Denny's and probably won't be the last. read more

I had to rate it wouldn't have given it a 1 our waitress was terrible and hair in food I'm sorry I hate to do this but this woman is terrible no refills nothing not one kind word read more

We ended up being out later than we expected doing some sight seeing and wound up at Denny's for a late night meal since they are open 24 hours. Our sever Katie was WONDERFUL!!! She was pleasant, attentive, and funny! Our food was out in a timely manner and our drinks were always full (she even offered us drinks to go). Couldn't ask for better service. read more

Nasty! Waitress in bathroom failed to wash her hands & the service was horrible. Food wasn't great either.

Since we'd recently been to Denny's in LA and loved the food and service there, we went with the same expectation. It sure is a disappointment. We ordered 2 skillets that we'd loved earlier but one of them came short of the main sauce and upon asking they told us that they ran out of it. Instead of apologizing, the server rudely told us the cook didn't inform her and, in the same tone, asked us if we would wish to replace it or have it. Man we're here to pay for good food like it is served at other Denny's and we got it replaced. Even the other skillet wasn't well made in presentation and taste. The portions were small too as compared to what we've had at other Denny's. Waste of money, time and I'm not going back there again. I would recommend you the same. read more

We stopped by for dinner after a trip to the aquarium and I was not impressed at all !! The resturant was way under staffed. Dirty not cleaned off tables were all over the place. Our waiter was nice but he was overworked and our drinks were often left unfilled because he was trying to tend to so many tables. We heard a lot of bickering between the staff which didn't make for a very nice dining experience and the manager was a little on the rude side. I will not be back. read more

The service was excellent. The food was. Very good and hot. Waitress kept my coffee filled and was very friendly. The diner and restrooms were clean. Very satisfied. read more

The food at Denny's is good but the service to bad. One time I was here and waited for a server to take my order and no one came to me so I waited 30mins for a server to come to me and one finally came. read more

Me and my family were hungry one night and we waited in line and no one came to sit us at a table and everyone was asking their friends if they wanted to got to other places. I would not recommend to ANYONE. read more

Best service honestly!!!! Sabrina was awesome. Went above and beyond for me and my guests!! It was busy but as soon as we ordered she checked on us and kept doing so. Her attitude was very much appreciated. We are from out of town but as soon as I come back I will 100% come back! read more

We stayed at the Best Western down the road. The A/C wasn't working, but the prompt beverage service of iced tea worked great. Food was great and I got orders to go for my kids. They were great. Jenny served us and was very attentive. read more

This Dennys is the best! Very friendly people that go out of there way to make you feel right at home, kids get crayons and a coloring book while waiting to eat and the food is worth the money! I highly recommend this diner! read more

Our waitress, Dawn, was incredibly attentive to our table, which was a large group. The food was prepared well and the order was accurate! Highly recommend it!! read more

As other reviews have stated this place has NO service. We went in at 2am on a Friday night and waited for 35 minutes before walking out, no one took our drinks or came to get our order while 10+ employees were walking about and cleaning. Worst Denny's I've ever been to I'm honestly shocked by the experience and have never walked out of a restaurant before today. Do not go here. read more

As we walked in there was a group walking out talking about how long they waited. We sat down behind another group who was waiting at the front host stand. We waited a good 10 minutes and the group left just as mad as the last. There was no host/server/worker in sight to greet us. So we stood there, another 10 minutes, not knowing how long the wait was or if we were even acknowledged. People behind us were also leaving angry that no one was around to help. Some of the people from our group stayed but some friends and I left disappointed that the workers couldn't even have someone greeting those that walked in. read more

I'm a local. I usually come here once or twice a week. It used to have great service and great food. Today was exceptionally bad. My server (Virginia B) brought me the wrong drink. When I asked her for the right drink she held up a finger saying one minute and turned and walked away before I could talk to her. I didn't see her for 10 minutes. My sausage was not cooked all the way. When the manager brought me my correct drink the glass was dirty. I used to like this place but I will not be back.... read more