Awesome. Mark was great. I was constantly updated on my vehicle. All diagnosed issues were addressed and fixed properly and promptly. read more

BUYER BEWARE POSSIBLE SCAM. I bought a 2026 Jeep Wrangler that came with a pretty expensive LoJack add-on. In less than three months, the service was disconnected from LoJack so I chalked that one up to human error, but then it happened two more times and when I contacted LoJack, they said the Jeep was returned to dealer services, which is a lie because I still have it. LoJack is not a very commonly used app so my assumption is, that they sell you this service and then disconnect it so they don't have to pay the servicing fee for every month that you own the jeep hoping you don't notice. My recommendation is, never accept the LoJack add-on as part of your deal. read more

My wife and I have bought multiple vehicles from the store. Every purchase was made simple and uncomplicated. The sales team knows the product. Special call out to Chuck Cashmore for always going above and beyond the call to make us feel appreciated and informed. read more

5 star so far! Stopped in last Friday and met salesperson, Jay, who was super friendly and knowledgeable. I left the dealership for them to find another vehicle that I wanted to look at. When I got back Jay was busy with another customer but introduced me to Dalton and he ended up helping me with the second vehicle I wanted to look at. Once I decided, Jesus the manager came in and went over numbers. Deal was made and then met with Clayton who had the paperwork and explained options for an extended warranty. At the end, I opted out of the extended warranty with them but he did have many options to choose from. All in all, a great experience. I enjoyed the salespeople I met here and their attitudes. I would recommend stopping by and checking out their vehicles. read more

Desert 215 Superstore - 2023 Jeep Grand Cherokee 4xe - Auto Repair Near Me - Las Vegas, Nevada

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1. Please do not tell customers that a vehicle has been test-driven when it has not. I specifically asked my service technician if my car had been test-driven before I picked it up, and I was told that it was. However, the moment we left the shop, the issue was still present. If a proper test drive had been performed, the technician would have immediately noticed that the problem had not been resolved. Additionally, I want to clarify why my vehicle was brought to Desert 215 in the first place. My Jeep case manager specifically instructed me to take my car to a different certified Jeep service center to see if another facility could properly diagnose and fix the issue--and that this process should be at no cost to me. I followed that direction in good faith. 2. Do not charge a customer--or refuse to refund them--when the issue has not been fixed. I am currently being given the runaround between Desert 215 and Jeep corporate regarding who is responsible for issuing a refund. Previously, I took my vehicle to another certified Jeep service center for the same alignment concern. They attempted the alignment two or three times, and because it did not correct the pulling issue, they did not charge me at all. This is why I do not understand why I am being charged now for a service that was not successfully completed.A service should only be charged when the problem is actually resolved. If the issue remains, then the job is not complete, and the customer should not be billed. read more

The update for this place is necessary considering our most recent experience, and Henry was my wife's sole beloved hero, so credit where credit is due. Unfortunately, I have found that a warranty for a car is so time consuming on the part of a mechanic, that almost any small shop refuses to interact with them because of its time suck. The back and forth between the warranty company and a mechanic spans across the entire repair experience at hours and hours on the phone and then also days of inspection/verification and it can break some shops' ability to make a profit. But the fact remains, if you buy a warranty, you would be wise to use it, especially if your car requires a head gasket job and a dozen other issues. If you're wondering if I took my beloved Chrysler Pacifica on a wild police car chase, I didn't, but everything pretty much happened all at once at around 100,000 miles. So we emotionally prepared ourselves for the 2-4 weeks it would take for the car to be repaired and returned, informing our friends and family in case we needed to borrow a car or ride from them. And though the process was just as PAINFULLY long, Henry, our tech from 215 Superstore made it as easy as possible. He proactively overcommunicated with us on every. Single. Update. We never had to reach out, because Henry always told us what was happening with a loose time estimate and it put our minds at ease. We strongly feel that Henry and his work ethic will probably send him upwards in the career ladder because he was a breath of fresh air. We now fully understand that the hellish process of a warranty repair isn't fun for anyone. The customer has to be treated like someone who doesn't need a car, the shop has to be treated like they're not working fast enough, and the warranty company has to treat everyone like they're trying to rob them and slow all process as much as possible. Once we finally had thousands of dollars approved for work, Henry still had to schedule a third-party inspection to prove to CNA that the scope of the work was not an elaborate scheme to rob them. (There was even a point where they implicitly tried to deny the claim because they didn't have car registration information. This accounted for another day of delay because the inspection couldn't possibly include opening the glove box and looking for the current car registration.) So when we finally got the car back, it was a welcomed shock to have only been charged the $100 deductible for over $7,700 worth of repairs. The inconvenience and time (btw, CNA will only give us $50/day for 3 days for a car rental-- uggggh) was well worth it this time around and we will be back. Hopefully Henry will be there! read more

UPDATE BELOW! Stay away. These people are not honest nor fair. They will lie. Do *not* purchase the extended warranty. They do not honor warranties and play service games. They are owned by parent Lithia Motors. Lithia Motors is a massive, vertically integrated conglomerate that owns the dealer, financing, and warranty-- which means they will screw you in more ways than one. Look them up. Also look up Desert 215 on BBB. Do your research before you make a massive investment with this company. It's been 3 weeks since our car has been at Desert 215, still under manufacturer's warranty. This is quality engineering from Jeep! But even better, this is the type of "service" you get from Desert 215. Refusal to honor warranty. This is a completely severed suspension strut, which caused the entire suspension to drop. Thank god it did not happen on the freeway! Anyone with basic automotive knowledge should know this should never happen. It's also a part of the drivetrain, which is covered by manufacturer's warranty. However, neither Jeep nor Desert 215 want to honor the warranty. These are the type of people you deal with at Desert 215. Do your research. Their reputation is known. Unfortunately, we did not. Do not make the same mistake we did. read more

Desert 215 Superstore - How does this completely sever? Been 3 weeks and still waiting on service. - Auto Repair Near Me - Las Vegas, Nevada

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I bought a vehicle from Desert 215 Superstore back in 2021 and purchased GAP insurance through their finance department. I recently paid off my vehicle and was owed a GAP refund. I provided every single document they asked for--proof of payoff from my bank, all required forms, everything. Since April 2024, they have ghosted every call and every email. Not one response. Not one update. Nothing. I even had my attorney send a certified demand letter, and STILL no reply from their GAP/refund department or management. If you purchased GAP through them and expect a refund, don't hold your breath. Based on my experience, you will NOT get it, no matter how many times you contact them or how much documentation you provide. This dealership is happy to take your money but refuses to honor the GAP refund process they sold me in the first place. Completely unprofessional and unacceptable.GAP refund issues#CustomerServiceFail read more

The service department is the worst service I've ever had. Took an hour to rotate my tires then whoever did it DID NOT wash his hands so I had to drive home using the inside part of my steering wheel. Got home and cleaned the steering wheel with a clean white cloth that turned black with filth! read more

This place takes screwing people over to a new level. They make "horrible customer service" an art form. And yet, they make loads of money scamming people out of their money. Took my Jeep wrangler in for an airbag recall. I asked for them to change the oil while it was in there. They had it for a week and when I came to pick it up they said oh by the way we didn't do the airbag because we didn't have the part. I specifically called and asked if they had the recalled airbag in stock and they confirmed they had it in stock, "just bring it in and we can get it done." Complete bait and switch job. read more

Do yourself a favor, staff away from this place. I click on a link to see if the car I want is available. They email back saying it is. So I schedule an appointment, show up and of course it's not there. But they have other cares. Wasted my time. Bait and switch is still alive and well with this place. If they would do that what else would they do. Tried to play it off of course like they had it when I first got there. read more

Stopped in this afternoon to see if they had a truck that was advertised on line. Immediately the sales woman asked for my name, phone number and email address.. I kept asking "can you please tell me if the truck is here and available?" She said she would find out but not until she had all my information. All wanted to do was find out if the truck was in stock and available. She was very rude saying I was refusing to give her my information. I gave her my name and number but left before giving her my email address as she refused to show me the truck or verify its availability.. NEVER SHOP HERE!!! read more

These guys have put buyer's remorse on a whole other level. I bought a 2024 3500 diesel truck from Desert 215 Super-Aggravating Store and I have gotten two emails from their service department telling me, first, that there was a malfunction in the engine and after driving across town, they ran a scan and said there is nothing wrong with the truck. They then proceeded to tell me to ignore the email, that they didn't send it. They did nothing to resolve this issue and I did receive a callback from their service manager Derek, the following day, but zero further feedback and no resolution. That was a month ago. Today I got another email from them saying there is a malfunction in my drivetrain. After I was transferred around, I finally got Derek on the phone, who said, "I did everything in my power to figure it out. I even called the other dealerships and we couldn't figure it out." Derek, I want an answer from you about this most recent issue, or as I said on the phone, I will be calling the Better Business Bureau and the Attorney General's offices, or whoever presides over dealership and service issues. To the public, if you are considering purchasing a vehicle from these folks, the cars look good, but the customer service is not good. I hope Desert 215 Superstore will do its due diligence and get to the bottom of their faulty internet issues. Otherwise, I will have to assume they are sending out the emails themselves. I have attached a photo of the email and it looks pretty legitimate to me... read more

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We recently needed to buy a car and decided to try Desert 215 after some unsatisfying experiences at other dealerships. I'm very happy to report Desert 215 was a great experience! Our salesman, Dalton, took his time and understood exactly what I was looking for. He actually knew which car I chose before I even said anything! He also went above and beyond when I left my garage door opener in my trade-in ‍. Joe in finance was hilarious but also very thorough and answered all my questions. Finally, the car was detailed to perfection so I didn't need to worry about anything when I took possession of it. Thanks Dalton and Joe for helping me find my perfect family car! read more

I bought my truck from here and the team here is amazing! Low pressure, patient, accommodating. I will definitely purchase my next vehicle here. read more

I went to look at Jeeps with no intention of buying anything that day. The salesperson, Shannyn, showed me several nice models. She was very helpful and friendly. Jeep has really upped their game recently, so we were surprised at the variety. When Shannyn asked what our budget was, it was a good 10k-15k below what we really wanted. She offered to price my trade-in, but their first offer nearly made me get up and leave. When she asked what I wanted, I literally doubled their offer. They said yes! So, I countered by stating I wouldn't pay for specific items which I identified on their dealer invoice by crossing them out. They said ok! Then I told them even after all of that, the Jeep was still too far out of my price range, so they knocked $4,500 off the price. With all of that, and a manufacturer's discount on top of that, I was game. I bought a brand new 2024 Jeep Grand Cherokee Limited for the same price that the nearby Subaru dealer (who treated us like street scum!) wanted for much less of a vehicle. Although Shannyn wasn't 100% knowledgeable about every tiny little detail of the model, she served us very well and always found answers to our questions, if she didn't already know. We're 100% satisfied with our new Jeep and with Desert 215 Superstore! read more

Desert 215 Superstore - Our new Jeep Grand Cherokee Limited - Auto Repair Near Me - Las Vegas, Nevada

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It is with deep regret that I must say that I have rid myself of the last Dodge Ram I will ever buy. I have owned 7 Dodge trucks since the 90's, 5 of which were Ram 1500's. Everyone I owned had issues from bad dash boards that cracked with the heat to leaky roofs, electrical issues, to my recent one that had so many problems (trans noise, sudden braking, backup camera failure to having entire big screen radio and finally replacing computer module. I have always loved Ram performance and styling and it is a shame that this company's quality and quality control is lacking. No more Dodge vehicles for this guy. read more

Their Customer Service skills as they are horrible. Rude and they lied to us on several occasions. We never got the items promised, one a manual & key to the car! We had go to another dealership to get it fixed. We did get a good deal but the frustration of dealing with mean, evil people isn't worth it. I would not recommend buying a vehicle from this car lot unless you can get it for dirt cheap and take it somewhere and get it fixed because their stuff is alright but people there are horrible most rude people we've ever experienced in the 35 years in Vegas. read more

Shady work, broken hardware and didn't use oem components, won't recommend. I had my 2020 Chrysler Pacifica Limited serviced at Desert 215 Superstore from December 16, 2024, to January 4, 2025, for a water pump and head gasket repair. I spent $4,610.74 on these repairs, only for my vehicle to break down again in Omaha, Nebraska, on January 5, 2025. This resulted in an additional $1,193.50 for towing expenses. Despite the significant expense and inconvenience, the repairs performed by Desert 215 Superstore did not resolve the underlying issues. I also incurred $222.80 for flights to and from Las Vegas due to the vehicle being inoperable for over three weeks. I attempted to resolve this issue with the dealership but received no satisfactory response. Given the persistent issues and financial burden, I cannot recommend Desert 215 Superstore based on my experience. read more

1 Star?! Shocked? This complaint details my recent experience with the service department at Desert 215 RAM in Las Vegas, NV on my 2023 RAM Promaster 3500. My experience was characterized by a lack of communication, inefficiency, and a questionable diagnosis practices. Timeline of Events: Monday, April 22nd: I brought my van in for a progressively loud rattling noise. I was informed of a diagnostic fee if no problem was found. Wednesday, April 24th: I received a call from service advisor Francisco stating they couldn't replicate the noise. I expressed frustration as the noise is evident during acceleration. I also sent Francisco a video of the noise, but received no response initially. He responded the next day saying I sent the video afterhours - tehcnically I sent it at 9:35AM, right after he gave me his cell phone number. Thursday, April 25th: After the van sat untouched for almost two days, I spoke with the shop foreman in person who readily identified the noise. He also mentioned Francisco incorrectly documented the issue as occurring only while driving. Francisco's response was anything but concerned or apologetic. I left with no clue how long it would take for them to get back to me. Friday, April 26th: After no communication and numerous unanswered calls to Francisco as well as the general voicemail on Day 5, my wife finally reached him. Shortly thereafter, the van was moved (the van tells me when it's moved) and then returned to overflow parking within 5-10 minutes. Francisco called me later and claimed the second alternator caused the noise - that was the extent of the specifics (great diagnosis, right). I explained the 200-AMP alternator was installed by RAM (as indicated on the window sticker) but Francisco said it was not. Despite evidence indicated by the window sticker, Francisco insisted RAM does not do such installs and the part voided the warranty. Additional Concerns: *This is my third encounter with the service department. *The first oil change took almost 3 hours. *The second oil change and tire rotation took 4+ hours again, with incorrect air pressure in the tires. When I pointed this out, there seemed to be no interest in resolving the issue. The second oil change (performed before the noise became severe) did not identify any abnormalities. I urge Desert 215 RAM to address the communication issues within the service department and ensure technicians can accurately identify problems. Additionally, due to this extremely negative experience, we were planning to purchase a RAM 3500 from this dealership but have decided against this purchase. The lack of competence demonstrated by your service department indicates questionable hiring practices and we cannot trust this dealership. I will be actively discouraging my network of contacts who manage fleets of vans in the Clark County area from utilizing your services. read more

The people are friendly but the process to buy is painful. I recently bought a Jeep at a different local dealership and the process was transparent and simple. Not so much at Desert 215. Still one week after buying at Desert 215, I'm still waiting for someone to tell me "which ceramic coating was used and which local vendor applied it." Simple questions but still no answer. Also took them 3 days to tell me what financing percentage was used to make me an offer. I wouldn't accept offer until I got that answer, but Sales people were pushing me to give them a commitment. After 3 days of asking, I finally was told and accepted their offer. read more

Still a terrible dealership. My spouse wrote a review this past week because as we are still dealing with the financial implications of their incompetence, lack of communication, lack of respect, lack of transparency, trust, empathy, and integrity this holiday season. He felt compelled to let them know how their actions, (or lack thereof), impacted us MONTHS later. Surprising management was willing to reach out to him via email and ask if he would talk to them. I should note, he isn't the vehicle owner. I am. I was. This was frequently the case with Desert 215. Whenever they did choose to reach out when they had my Jeep (for MONTHS over a period of time) they would reach out to my husband. Not me. When I wrote my last review and noted I would like a call back they did call. They called and as soon as I answered, they immediately hung up the phone, fulfilling their obligation. It's a terrible dealership. No one can afford the long term ramifications of doing business with this dealership. Do yourself a favor and take your vehicle elsewhere. You won't regret it. read more

Ever since the store changed up its managers, it's been night and day to come in and get service done. The salesperson I worked with knew about the differences in trims and features of the cars I'm considering, which saved me a bunch of time. Definitely will be bringing my cars to their service department! read more

The service advisor initially said the oil change and recall repair to my truck would take 1.5 hours. After sitting in the waiting area for an hour he comes to me saying the recall work would need to be accomplished in the main shop area and the truck would need to stay overnight. At the end of the next day, I started calling the service department to inquire on my truck's status. I left a voicemail with the service advisor, no return. I called the front desk and sent an email to the service advisor to call me, no response to that either. The service department call waiting queue is a joke, hangs up after a few rings in waiting queue - by design? The next day I called the service department and was told things were slow due to employees not showing up for work and the truck was going to be ready late afternoon. I called again at 4:30pm to learn that my truck was finally ready. I arrived to the service department to no acknowledgment only to state my name, they handed me my keys and paperwork and I was on my way. Epic fail in customer service, epic fail in knowing exactly how long the process would take, and an epic fail in keeping communications open. I'll be shopping around for another establishment for future services. read more

I have been buying and leasing trucks & cars for over 45 years! Being a Business owner I do a lot of fleet business. Desert 215 is by far the best dealership I have ever done business with! Their Fleet dept is second to none!!! Desert 215 has the best inventory and their Fleet Mangers know the product! The best I have ever dealt with. Rather you are a Fleet buyer, buying 1 vehicle. Or a retail consumer go check them out. The dealership is Beautiful, friendly, super clean in a very nice part of town. read more

Desert 215 Superstore - 4500 Can chassis flat bed with Cummins diesel - Auto Repair Near Me - Las Vegas, Nevada

This review is strictly for Kervens in the service department. Back in 2021, I had purchased a new Jeep Wrangler at another sister location (JeepOnly). They were wonderful through and through, however, the most convenient location for service is this location here (Desert 215). When I would get my Jeep serviced back in 2021, I wasn't a huge fan of the customer service in the service department. In fact, I even wrote a prior review detailing my experience at the time. However, ever since Kervens had joined and took over my processing (approx. late 2021/early 2022), I have had nothing but excellent customer service all around. I'm a single mom so it's very important for me to be explained everything thoroughly to ensure I understand the services and its charges, thankfully, Kervens does just that, EVERY SINGLE TIME. He is patient and ensures that I never leave the dealership with any questions unanswered. He goes above and beyond and I am so very thankful for the quality of service he provides to his clients. If you ever need anything from the service department, I would HIGHLY recommend seeing Kervens. He will not disappoint. Thanks for reading! Hope this was helpful. read more

Always a pleasure to purchase a car here and work with Joe in finance . He is the reason we return. As far as service for vehicles at this location it has been terrible since 2017, when we started coming here. It has gotten better and hope it keeps improving. It used to take a week for an oil change even. Not having a vehicle for a week was crazy for just an oil change. We'll have to schedule soon for four vehicles for oil changes we will see how it goes now that there is a new service manager. fingers crossed! read more

Good communication and took care of my Jeep in a timely manner. Great location for me as well.

Best service I've ever received! Already purchased 3 units from this store and ever one is creating memories for me and the family. Climbing the Rocky Mt with the Jeep or carving canyons. read more

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I went in to hopefully buy a car today after receiving this email when I filled out the online form last night. Test drove the car, decided to run my credit and start the number process. They brought out their paper with the starting price at $44k and change. I showed them the email and they said it was a glitch. Incredibly disappointing after running my credit. Our family has had Jeep and Chrysler for over a decade, this was a disappointing experience. read more

Desert 215 Superstore - Bait - Auto Repair Near Me - Las Vegas, Nevada

A month ago I would be writing a 1 star review for SERVICE- But since they brought JC on Board.... WHAT A DIFFERENCE!! I used to cringe when I had to take my car in for service but he changed that. Took my car in for check engine light and my car was there longer than JC had. He jumped in and made sure from that day on I was informed on what was going on with my car and made sure the car was ready when promised. Definitely coming back to Desert 215 read more

I went here hoping to buy a jeep, as I had bought here before and had a great experience. This time there was nobody there to greet us, nobody in the lobby to help us, and as we walked around, workers on golf carts just passed us by! I was really hoping for a similar experience as before, but now I'll be taking my business elsewhere. read more

I've never done a negative yelp review but after my visit to the desert 215 superstore I felt compelled. I went to the parts department to purchase a few plastic clips for you Jeep wrangler... see the picture below. The top clip I needed 12, these are plastic and are about an inch to inch and a half long. I was quoted $229 for these. I was caught a bit off guard, so much that I thought the gentleman behind the counter was joking. I asked if this was just for the parts, not installation, he said yes. They are $20 a piece, but I could get you down to $15 per. I left the dealership because I was not prepared to spend $229 on 12 plastic clips. I purchased the clips somewhere else I completed my project. I ended up needed closer to 24 clips, the second one I needed about 16 and the bottom I needed 12. I'm not sure the prices for the other 2 but the fact that I needed 24 clips that would have cost $480 is absolutely ridiculous. I purchased all these clips plus extra for $14.99 and ordered a tool for installation for about $22, totaling $37 and about 40 min of my time. I'm not sure how dealerships can get away with charging this much, honestly it's a joke. I'm not sure why anyone would buy parts here. I would almost get it if this part was a one of a kind that only they sold, but I found some down the street at local auto parts stores and online. Do your research before purchasing. read more

Went to web site on Saturday requesting info on a particular '25 Grand Cherokee L that was being advertised. On Sunday, Garrett Sturdivant called me at home and we set up an appointment for Monday morning. Told Garrett I had been to the dealership before and was not totally satisfied, even though I did lease a Cherokee. Garrett was extremely helpful and within two hours, and not having driven or even seen the vehicle, we signed the paperwork. Garrett informed us that he would have the vehicle prepped and would deliver it to our home. Within 90 minutes the vehicle was in our driveway and Garrett was explaining all of the features. I was most impressed with this young man and the image he presented. I immediately noted that he had a military presence. I wasn't surprised in the least to learn that he was a proud veteran of the USMC. In closing, Desert 215 is fortunate to have such an outstanding person representing the. Semper Fi! We've always been a Chrysler - Stellantis family. This is the 9th vehicle we've owned or leased in your line-up of vehicles. read more

Service Department is worthless. In September took Ram in for standard oil/filter, tire rotation, and diagnosis of shock oil leak and exhaust manifold ticking. Service writer was James Cruz. Kept my truck 5 days and didn't do any service. Diagnosed shock needed replaced and exhaust manifold would be warranty repair. Told me parts ordered but would take 2 months, and come pick up truck. No work done at all in 5 days- not even oil change or rotation. When picked-up, no paperwork and no charge. It has been 3 months with no contact. Numerous messages left for James Cruz in service with no return calls. Wrote email to service mgr. and no response. Then found out James Cruz closed out work order as if some work was done and reported work completed to Ram. read more

Liz was the best customer service rep! She helped me with all three of my recalls, oil change and tire rotation.

I have written a review before, but this time it is about my experience recently with the purchase of a 2018 Jeep Wrangler Sahara with cash (important to know). We had Chris as our sales expert and Joe was my finance guy (yeah even paying cash you go through the finance office/process). I had done the footwork online before making up my mind and going to the dealer. Chris had the Jeep sitting out front ready for the test drive when we arrived. He came along and let us take it out on the highway as well (bonus!). Done, I'm sold, let's get to work on the paperwork (the longest part of the entire process, ugh). Paperwork is paperwork, nothing exceptional there other than it went relatively smoothly. The next part was finance. I will be honest, I still don't really understand why we went through that process other than there was additional paperwork to finish and they sold me the extended warranty stuff. But Joe was funny and we chatted away while he worked on the stuff that needed to be done. And the best part, I got a flash drive with all the paper instead of the paper!! Once we were done, Chris told me he would order the additional "oh sh*t" handles and send them to the house, handed me the keys and we joked about changing those "road warrior- Thunderdome" lugnuts and sending pictures when that's done. We were then off into the sunset. It was an overall great experience. I made this a 4 instead of a 5 because after the jeep was ready to go home and the paperwork was complete, we had to wait a long time, seemingly unnecessarily, There had been a disconnect on where the keys were after the detailing. Oh well. I highly recommend going here to get a Jeep or a Dodge or Chrysler if you are in the market. :-) read more

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Where do I start? We made an appointment two weeks out for an issue with our jeep. Dropped it off on our appointment date and don't hear from the dealership for NINE days. Did we start calling and speaking to staff about four days after we dropped it off? Absolutely! Did they finally admit they lost our car? Yes they did! They "found it" but then came up with multiple excuses about why they lost it. After this, the empty promises began. Promises to have our jeep serviced first. Promises to call us back. Now they just hang up on us when we call. Desert 215.... I just want my jeep back at this point. Do you even have it? Did you sale it to someone? Was it stolen? Why won't you return my calls? We are busy people and are trying to be patient. However, 16 days is entirely too long to be without a vehicle. read more

My son was in an accident and needed a new car. We were interested in another Dodge Charger but the only 2 they had were Scat Packs which stretched my budget. My only issue was the 2023 Dodge Charger advertised and reduced in price was missing. Anyway, we had a great experience with a lot of back and forth in the negotiation but I felt the negotiation was fair. Very pleasant and we would return. Bonus points for fixing a scratch on my son's hood. We didn't notice it in the dark and legally Desert had no obligation to fix it because I signed the "We Owe" and the scratch was not identified. However, they fixed it and I couldn't be happier. If you read negative reviews, take them with a grain of salt and give them a try. read more

HORRIBLE AND UNTRUSTWORTHY SERVICE ADVISOR! I am beyond disappointed how I was treated. Not only did Service Advisor James Cruz (bald Asian guy) take advantage of me, but he willingly lied and disrespected me. James had promised my car to be looked at on a specific day. James had my car SITTING in service with NO ATTENTION or SERVICE REPORT written for ONE WEEK. I was stranded and had to take Ubers across town to get to work. James lack of communication was very DECEPTIVE. James failed to call me with any update and kept me in the dark. This whole time I thought my car was in service being worked on. Fast forward to yesterday, I receive a call from James. He was not sympathetic, empathetic, or concerned about me... he didn't give a crap about the situation. He was rude on the phone when I asked if his manager was there and how they were going to fix the situation. I have never been so uncomfortable or disrespected like that ever in my life. I trusted him with my car and talked so highly about him. For him to backstab me and treat me so wrong, I don't deserve that. STAY AWAY FROM JAMES CRUZ 273216. HE WILL DO YOU WRONG!!!!!! read more

Desert 215 Superstore - Auto Repair Near Me - Las Vegas, Nevada