In the early 2000, I used them exclusively. They were always prompt, courtesy and knowledgeable. They understood 1963 plumbing and explain how it was constructed. They offer options. The cost was worth it. I am glad I lived on western Avenue and Estes.. read more

I would give them a negative rating if I could. And it's not that their work is bad in fact the job they did which was replacing PVC piping with a normal job and they did just fine. It was the unethical way they handled the job and the fact that they wouldn't give me an estimate upfront- knowing that we had frozen pipes and were at their mercy to get the job done. They wouldn't even tell us what the bill was when the job was finished saying they'd send something in the mail. You can imagine my surprise when I got the bill that was twice the amount it should have been with another plumber. When calling them to discuss, they never returned my call to try to talk about the invoice and tell me how they came up with the exorbitant amount. When they finally did call me back two months later, b/c I wouldn't pay until I got an explanation,they wouldn't even discuss the bill and proceeded to threaten to put a lien on our house and take us to court. Net-net, don't do business with these guys. If you do, get an estimate in writing up front... But even with a written estimate, document everything so when you actually get the bill, you have back up that the bill you get isn't what they told you it would cost you front. And the work they said they did, they really didn't b/c you documented everything they did with pictures and a watch for how long it took them. read more

Incredibly bad experience. Initial service call was to install two water shut offs in my condo. I had been told that they charged $150\hour for labour. Although thus is above average they where available the soonest. The plumber, who ended up being the owner, Steven McGuire was on time and worked for about 30 minutes. The service was supposed to include turning the buildings water off and on. Instead of him doing this I had to turn it off myself once he arrived and on after he left. The parts used where 4 90 degree cast iron joints, approximately $2 each. More than a week later I received a bill for $221. The bill was in no way itemized and included the service of turning the buildings water on and off. The bill seemed excessive, especially since I had done half the work. I left several messages for someone to call me. More than a week later I got a call back from Steven. I asked if he could explain the charges for me. Instead of explaining what I was paying for, he asked me "are you kidding?" Told me "if you don't want to pay then don't" and hung up on me. But this wasn't the end. A week later I received a NOTICE OF INTENTION TO FILE A MECHANICS LIEN. The worst part is that I never once said or even implied that I was unwilling to pay. I was just looking for an explanation of what I was paying for. STAY AWAY FROM DEVON PLUMBING. I know it's tough to find a plumber in the city and they definitely make it harder. I'll be checking the suburbs the next time I need a plumber, whatever the extra cost. read more

I called Devon Plumbing after doing a quick search for "Lincoln Square Plumbers" in Google. Based on their reviews, I gave them a call. Our tub was clogged, so I decided to try to take it on on my own. I was able to get part of the clog out, but in the process, pushed most of the clog further into the pipes. So now, my tub went from a slow drain to a no drain. It was frustrating. I called Devon, and explained my problem. Mike, the guy who answered my call, suspected that I probably wanted to take a shower today. He was right. Within 20 minutes (no exaggeration) he sent over 2 fiendly guys that were in my bathroom for 15 minutes tops, and now water drains like it's brand new. Devon was fast, inexpensive (only $135/hr which I find reasonable), and most importantly, FRIENDLY! Great customer service with a great job done. If you're in the Lincoln Square area, make Devon Plumbing your first call. read more

I can't believe these people are still in business. When I used them years ago they were awful they damaged my sink and treated me badly when I complained to the owner. Fortunately we had plans to replace the sink but that is no excuse. This company over charges and has no respect for your property. Just like other customer reviews I too was threatened when I questioned being over charged! I have not used them since and have no complaints with my current plumbing company. read more

I called them late on Friday because the pipe to our roof deck hose had a hole and they sent someone over at 9am the following Monday. The technician was very proficient and immediately found the issue (when a previous plumber was unable to do so). He replaced the pipe promptly and the best part is that the bill was very reasonable! I'd certainly call them again. read more

Wednesday: 6" of water seeping in through the new foundation and making its way up the step and into the basement. Thursday: 9AM --- 4 guys are splashing around with buckets, saws & hammers and I have a new sump pump, drain and yard drain. Friday: I can stop freaking out. Thanks again to the excellent plumbers at Devon. You did a CRACK JOB! read more

Marco and Devon Plumbing came out to my house twice to fix a bum water heater. Both times he left thinking the problem was fixed and it wasn't. When I finally called back yesterday morning, 4 days after first contacting them, they finally sent out an expert from a different company to fix my water heater. So, I wouldn't recommend Devon Plumbing for any kind of water heater issues. But I am glad they finally realized it was out of their knowledge zone and sent someone out to fix it the right way. read more

I decided to call Devon Plumbing to fix a leaky faucet in my bathtub based on a recommendation from my neighbor. Two guys showed up a few minutes late for the appointment. Once they were there, they did a great job diagnosing the problem, going out to buy the necessary fixtures, and installing everything in a timely fashion. I also had a problem with the toilet seal which they diagnosed on the spot and fixed, thereby saving me another service call. I paid with a check and received a receipt two days later. I had requested the brand and style number of the fixtures that they purchased be printed on the comments section of the invoice, which they were. Overally I was very satisfied with the results, service, and price, and would recommend to others read more

I own a hair salon in Andersonville. I have had two issues in my business and both times I called Steve and he had his plumbers here the same day. They were friendly, professional, and explained to me what the problems were and how they were going to solve them. I was invoiced and felt both times the price was very fair. Steve and his team have done right by me, and I would recommend them to everyone. read more

Once again, Marco and Devon Plumbing came through for us yesterday. I'm in a small condominium building in Rogers Park (7 units) and found that there was no hot water yesterday morning because our water heater had finally sprung a leak (it was 16 years old). Marco was here in no time, gave us a quote instantly on the cost of a new water heater, and got it installed and running by the end of the day. At the end of the day, the total bill was a teensy bit LESS than the quote from the morning, and a huge amount less than previous quotes from other plumbing companies That's the third time that Marco was here within an hour of being called. The first time, he managed to find the small problem that other plumbing companies couldn't find. While they were busy putting together estimates for $10k to $20k to re-pipe the building, Marco replaced the little $400 pump in an hour or two, and we were good as new. D. read more

I called Devon Plumbing to unclog my bath tub and stop the water from the bathroom sink from causing the tub to bubble up with more water. I had an 8:30 a.m. appt. They arrived at 8:25 and quickly got to work. I live in a condo building, and I appreciated their asking me if it was okay to prop the building door open when they needed to get supplies from their truck or if they should buzz my unit each time. Most service people don't ask and prop the door open, which understandably alarms other condo residents. The two men were efficient, calm, and talked quietly between themselves. They were here for an hour and not only unclogged the tub, but also replaced piping for the sink that was old and on the verge of breaking. They cleaned up the work area very well before leaving, another big plus. Their price was reasonable. Now it's a few days later, and the tub and sinking are draining just fine. I would definitely hire them again. read more

Very poor customer service. Didn't return my calls, and when I finally got him to answer he said he would call me back...and never did.

i have been having problems with my basement flooding for years. i called devon plumbing after finding them on the BBB. Bob came out and took a look in the basement, said he couldn't give me an exact price until they determined exactly what the problem was (could be 1 of 2 things) so i was expecting a very high price. His workers came out the following week, fixed the problem and charged me a very reasonable rate. I would recommend them to anyone. read more

I've tried to use Devon Plumbing & Heating twice in the last year. Both times they were no-show, no-calls.

I can't say enough great things about Devon Plumbing. They were on time (same day service!), clean, quick and super helpful. We needed a bunch of odds and ends done in connection with the sale our condo (from leaks to caulking to sealing a gas line in our fireplace) and they were jack of all trades. Their rates are VERY reasonable compared to other companies ($145/hour for 2 plumbers!) and the owner, Steve, is fantastic. Look no further for your plumbing needs! read more

I have use this firm for a number of years and have always be happy with their service. Today a tenant calls to tell me the hot water is not working due to Peoples Gas doing some work outside. I went over to light the pilot light but I could not get the flame to stay one. At 2:40 I spoke with Steve, the owner, and told him my problem. He told me that it probably needed a new thermocouple. Here it is 4:30 in the afternoon and it has been repaired. I am lucky. read more

Devon Plumbing recently installed a hot water heater in a condominium association in Chicago. After the initial installation there were problems with owners receiving hot water consistantly. Devon Plumbing was tenacious in determing the problem and solving it completely. They were easy to reach, available immediately and professional in their approach. read more

I called Devon Plumbing to assemble the underneath pipes of my kitchen sink. I specifically stated to them that the sink had 2 brand new stainer baskets and that I only needed the underneath connected to the wall drain. I also stated that I had all of the parts. When the arrived they, without discussing it with me, popped the brand new strainer baskets out of the sinks ( $40 wasted at home depot). They put the rest of the sink together and showed me ONE part that was faulty and replaced it with a part from their truck. They finished in 1 hour and 15 minutes. I understood that I would have to pay for the part off of the truck, but they also billed me for another part that I already purchased. When I initially called them as to why they replaced the strainer baskets I was told that the plumber said they needed to be longer. They were standard size baskets and the same brand that was used before. I even called the manufacturer of the sink and they said that standard size was fine to use. I was quoted $135 and hour, but was never advised of the automatic additional half hour for travel time (on top of the 1.25 hours). ..... $68 for 30 minutes of travel time that I was never advised of, $44 for strainer baskets that were already installed, and $15 for part that I already had........ $310 is a gross overcharge of a simple project. The last time I had this done in a rental property I was only charged $100. I will never use this company again.......They have a huge lack of communication about their "real" billing process and like to install parts that are not needed. read more