Once again, the International Diamond Company has satisfied me 100%. Years ago, I bought a pair of earrings from Macy's for my mother-in-law. She lost one of the earrings. I brought the other one to Nick. He made the other earring, added bigger diamonds to both and screwed the back so it would never slip and be lost again. This store has become my to-go company because I'm confident they'll deliver every single time. I posted the picture of the pearl earrings read more

International Diamond - My second time using the International Diamond Company, and they delivered!!! - Jewelry Near Me - Schaumburg, Illinois

If I could give 0 stars, I would. I came in as a first-time ring shopper, not knowing much and just wanting to try on different styles to see what I liked. That's literally it. The first time I went, the associate helping me seemed completely uninterested and kept asking what I wanted, even after I explained I didn't know and was there to figure it out. I tried on a few rings and ended up finding one I actually loved. Since this was my first time ring shopping, I wanted to look around and compare with other stores before making my big decision. As we were leaving, a man named Nick called out, saying he'd give an extra 10% off if we bought it that day. It felt pushy and uncomfortable. After visiting a few other places (with MUCH better service), I still couldn't stop thinking about that ring, so I came back a second time. That's where EVERYTHING went downhill. Nick helped us this time, and I absolutely hated every moment of it. I was very clear and transparent, telling him that I loved the ring and that's why I came back. Instead of making the process feel exciting or comfortable, the entire interaction turned into a high-pressure situation. He kept pushing for a same-day decision and said the price was "today only" and wouldn't be available if we left because the gold prices are rising. For something as important as an engagement ring, that kind of pressure is completely inappropriate. What made it worse was the inconsistency. After we didn't agree on the spot, suddenly the "today only" price turned into "you have a week." That alone made it hard to trust anything he said. There were also multiple comments about other stores we had visited, which felt unnecessary and unprofessional. At one point, he mentioned having other customers lined up, which didn't match what we were seeing in the store at all. And if you didn't need my business, there wouldn't have been this much pressure to close the sale. At the end of the day, no matter how much I liked the ring, the experience made me not want to spend a single penny here. Buying an engagement ring should feel exciting, not pressured and uncomfortable. We left and went back to another jeweler, where the difference in service was night and day! They were extremely patient, respectful, and actually helpful. That's where I ended up finding my forever ring. I gave this place two chances. Based on both experiences, I would NOT recommend them. Do better. read more

About a month or two ago, my girlfriend and I came here searching for her perfect engagement ring and luckily, she had found one she loved at International Diamond Company. The first time we came we were assisted by an older lady. She was nice, not overtly pushy, but seemed extremely disinterested and unenthusiastic. But I personally wasn't too bothered by her. The real problem was our second visit, that happened very recently when Nick assisted us. Believe me, I understand they are salespeople trying to do their jobs, but it's one thing to be proactive about closing a deal and a completely different thing to be so rude and aggressive about it. Nick made us feel like he did not care at all about us nor our engagement process, but simply wanted the dollars in my pocket. My partner tried expressing to Nick she wanted to give IDC a chance and buy from them if he could give us a little space to think and be less pushy (seemed fair to me considering the amount of money being discussed) and his response was, "If you don't like the way I do business that's okay, I have people lined up anyways." That comment further solidified what was already becoming a terrible experience. This is a major life purchase, and feeling pressured or dismissed was a huge turnoff. It also felt disrespectful, especially toward my soon-to-be fiancée. Even if the pricing had been unbeatable, the interaction alone made us decide we didn't want to move forward. We also learned that customization options at IDC are limited to factory production rather than in-house jewelers (a slightly more expensive option to improve quality, durability, and care in the crafting process). While I don't think outsourcing is inherently bad and can help keep costs down for those on a budget, many other jewelers offer both in-house and factory options, which provides more flexibility. The warranty and insurance structure is also less comprehensive compared to what we saw at other jewelers. Customers have no choice but to rely on homeowners insurance, which can add extra steps compared to jewelry-specific coverage. Based on other reviews, service for repairs also seems to be met with hesitancy and annoyance from staff at IDC. I'm all for supporting small, family-owned businesses. Even if IDC has less to offer in comparison to other jewelers, I would have still considered doing business with them either now or in the future because kindness, integrity, and professionalism can go a long way. In the end, after calmly asking Nick a few more questions, I thanked him for his time, shook his hand, and walked away unfortunately never to return. read more

Horrible owner. I bought a pricey tennis bracelet and in within three years it has broken five times. Diamonds have just fallen out and the owner blames me for not coming in every three to six months for a product check. If I spend several thousands of dollars on a tennis bracelet I and its a quality product there should be no "product check" read more

I had such a professional and accommodating experience with International Diamond Company at Woodfield Mall. Nick and Zack have been completely amazing. They listened to my needs and they delivered. Nothing pushy, just a high quality experience. Thanks again and looking forward to more in the future. Cheers! read more

International Diamond - International Diamond Company - Jewelry Near Me - Schaumburg, Illinois

It's a family run store with great collection of all kinds of jewelry catering to every budget. The owners are very friendly with great attention to customer service. We got a great deal when we purchased multiple items. read more

just now NEW Such a great experience choosing my custom ring! Nick and his staff are so knowledgeable and helpful! Great selection of good quality jewelry! Very reputable & trustworthy Jewler to shop with! Will definitely be returning. read more

International Diamond - Custom ring - Jewelry Near Me - Schaumburg, Illinois

To Whom It May Concern, My wife and I had an extremely unpleasant and offensive experience at your store located in Woodfield Mall today. We went to your establishment to request the repair of a ring we purchased about a year ago, from which a diamond had come loose. The person who attended to us displayed very poor behavior, showing racist, offensive, and extremely ironic attitudes. When explaining our situation and our lack of knowledge about the terms of the warranty, the individual insinuated that we were trying to scam the store. We were unaware that the warranty required us to bring the ring for maintenance every four months, and this was never communicated to us at the time of purchase. Furthermore, he treated us disrespectfully and accused us of trying to get a free repair when we mentioned that we hadn't read the fine print on the receipt detailing this requirement. We were told that the repair would cost us $75, an amount we consider excessive, especially considering that it's a small diamond within a ring that originally cost around $300. However, the most concerning aspect is not the cost itself but the ironic and disrespectful tone of the employee, as well as his aggressive attitude towards my wife, including raising his voice and displaying racist behavior and physically expressing his frustration through violent gestures. Even when other employees attempted to intervene to inquire about our situation, he didn't allow them to speak. This experience has been extremely unpleasant, and we wouldn't wish it upon anyone. A salesperson displaying racist, aggressive, and ironic attitudes is not suitable for a jewelry store that sells products targeted towards families and women. My wife was deeply affected by the treatment we received, so we decided to leave without paying for the service. The employee's reaction to this decision was even more hostile, and even when I asked for his name and an email address to send a formal complaint, he responded ironically saying "Oh, how scary." Today is our wedding anniversary (June 4th), and my initial intention was to surprise my wife with another ring. However, due to this experience, I chose to purchase it elsewhere. We hope that the company takes this complaint seriously and takes action regarding the behavior of its employees. We request a formal apology from both the individual responsible and the company as a whole. The name of the salesperson who attended to us was: Nick Ahmad, according to the information he provided. International Diamond Company G101 Woodfield Mall, Schaumburg, IL, 60173 read more

Bought a gold chain supposedly of good quality and it snapped in two weeks. They will not fix under warranty. They don't cover breakage. Even if their jewelry is crap. I should've know better. Don't spend your money here. Very disappointed read more

My husband and I have bought jewelry from them for over ten years and have had wonderful experiences every time. We bought our wedding rings and engagement ring there in 2014, my daughters birthstone ring in 2018 and returned this year to repair my wedding ring and purchase a chain for my husbands Italian horn. As long as they are there that's where we will buy our jewelry! The owner is kind, helpful and not pushy! It's a great experience and great quality jewelry! read more

Love the ring that I bought at IDC. The back they put on makes the ring feel so comfortable and solid! Will highly recommend this store.

Don"t buy anything from them if something is wrong with your product even though you never wore it they don't want to fix it so beware.

Please definitely be careful going here! Purchased a simple "7 diamond" ring here and had to get a fitted size 4 for my small hands. Paid about $700 for ring which was a good price. The diamond in the middle kept falling out. Happened twice. We went to get it repaired and next thing you know the diamond falls out again. The 3rd time I go with my boyfriend, he asks for a refund or just fix it again for a new ring. The lady there says that she can either fix the ring for free, or a get another ring of the same value, we did find another ring we absolutely LOVED, it was only an additional $400 to it, so everything in total was $1,100 only paying the $400 we had, which we didn't mind. I only had this ring for 2 weeks, it's already been cut in half. The excuse for the two times happening for the first ring was because "it's simply was old gold". I'm super upset with the fact we have to keep coming back to this place to keep getting something fixed. At this point a FULL refund should be given to any customers with broken or damaged rings especially after coming back almost 4 times! read more

International Diamond - Ring - Jewelry Near Me - Schaumburg, Illinois

I've been doing business with Nick for many years. He's has always delivered quality at a fair price. I've had one minor issue that was resolved to my full satisfaction. I would highly recommend Nick and staff to anyone looking for jewelry. read more

International Diamond Company should to learn how to educate customers to maintaining satisfaction service to keep customers returning in future. Unfortunately, they are one of group know how to ripped you off and take advantage of your money in the loop while you didn't know what will make your jewelry keep lifetime warranty. Bottom line- they will NEVER give you lifetime warranty at all unless they can prove us wrong. If I was you, I am strongly recommending to stay away from this terrible customer service. Its not worthy of your time. Please take my advice very seriously or you are next victim like we did. read more

International Diamond - They refused to repair this minor issue and no longer under lifetime warranty anymore. - Jewelry Near Me - Schaumburg, Illinois

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Don't buy from this place or get your jewelry repaired. The owner Nic is a liar. I ordered a 8in gold figaro bracelet. before i picked it up i called him to make sure he had my 8 in bracelet. He said i have a 8, 8.5, and 9in bracelet. When I picked it up he told me that it was 8in so I believed him. I tried on felt a lil big but i trusted nick that it was 8 inches cuz that's what he told me. When i got home to try on it was too big I measured it was 8.5inches. Brought back to get shortened and asked where is the 8in chain that you got cuz you gave me the 8.5 in one, he said they must have gotten mixed up yet he didn't offer me the 8in bracelet, proof he was lying he never had a 8inch bracelet . He knowingly lied to me. Anyways got it back noticed that one of the links was all scratched up and they didn't have my link that they took out. He offered to fix it but at that point i was tired of his lies and didn't want to come back there again and i don't trust them at all w my stuff. Do not trust these people especially Nic he will lie and say whatever just to get your money. Terrible customer service and terrible repair they will damage your jewelry. Never going back again they are the worst jeweler I have ever been to. Now I am stuck w a scratched link bracelet I paid $1350 for plus they even took my gold link i paid for. read more

International Diamond - brand new bracelet never worn bought from here. Got it shortened cuz he lied about length. This is how they gave it back to me. - Jewelry Near Me - Schaumburg, Illinois

This store is sucks!!! never purchase this store . I have diamond ring from 2017. It diamond come out second time and they will charge replacement $50.00 They said i need to cleaning and inspection every 4month!!! Hahaha so funny!! Who's gonna check up the ring every 4month??? Because I didnt check every four months, they told me pay for repair price.. they sell trash jewelry. I bought other jewelry store in woodfield mall. That 's never come out diamond.. don'T go !!!! read more

Actually Nick, since you are breaking FTC laws since you didn't say "this call will be monitored or recorded." You never stated anything fundamentally wrong with my ring. It was not a different diamond. The Jeweler I found defects in you breaking the prongs, breaking the gold inside the dome of the engagement setting, not completing the Rhodium process correctly. It took him 3 weeks to correct your mess. You messed up. Your business is a failure. Your customer service is abysmal. read more

After checking out several chain and local jewelers, we ended up getting a solitaire pendant made at International Diamond, and my wife couldn't be happier. Nick and his wife were very friendly and helpful, and I would absolutely pay them a visit if you've got something in mind or could use some guidance. read more

First things first. Yelp is known to make business pay in order to show their good reviews and eliminate the bad ones. Yelp is ultimately a scam company. The prices are dramatically large and they bump it down. This is a marketing strategy. Any type of jewelry loses its value once bought. You think you're getting the most but they heavily discount it to what it's worth. This does not mean it's fake! I was worried that my ring was fake so once I bought it I took it to my local jewelers to see if it's real. They confirmed it was. I love my ring it's one of a kind and I would buy from them again. You can't assume all jewelry stores return policy is the same. That is why you ask. I've had my ring since July and it looks great. Do some research before you question businesses. read more

Bought 3 items during Christmas season . Gold ice chain which they said came with no warranty because it's unrepairable- had to come return it in literally 3 months as it was breaking everywhere. Only way I can return it was to give them 500 bucks . And they gave me a lighter wrist gold bracelet . And no they don't have a scale . Second item was gold bracelet for son , which broke too . Won't be shopping for gold here after this experience read more

UPDATE: This company is beyond disreputable. The diamond ring that I bought from them, which they claim to have sized (which they did not, Bad on me for not forcing them to show me they had sized it!) Is completely inferior. I took it to my regular jeweler to be sized correctly, and they called me to tell me that every single prong was "short" and they wanted to charge me $125 just to build up the four prongs of the center stone so that it would not fall out. Obviously I told them no, and once again, I can only say BUYER BEWARE!! Do not buy from this store! Very shady dealings. Everything is always "on sale" and you have to sign the receipt Indicating you are aware there is no return on sale items. I had spent $2000 in that store on two rings, and then had buyers remorse. Although I brought it back the next day, he would not give me my money back. Never sign anything blindly, and never buy anything from the store. PS: I got totally ripped off. I bought a morganite ring for $1200, "on sale", which I found on eBay for $400 that evening. Buyer beware! read more

I never go to the mall as I try to stay away from buying anything I don't need. Well, 10 years ago my husband bought my engagement ring from here and loved it. Unfortunately, I lost it and only have my band. Since our 10th anniversary is in a few months, I just wanted to come in and see what they had. Well, I left with a total upgrade and the design I had always wanted. Nick was great negotiating prices and I left a happy wife and happy customer. The best part of all was how quick they were able to size it due to the time of day it was. Thanks IDC for my dream wedding ring. read more

International Diamond - Ring - Jewelry Near Me - Schaumburg, Illinois

ZERO stars!!! Stay away from this scam of a business. Went in to have my battery replaced and the guy lost a screw, used tape to hold in the battery, and damaged the seal on my watch. Result, a $40 battery replacement ended up damaging my $1000+ watch. Worst, I took it in 30 days after the battery was replaced because the watch was beginning to collect condensation on the inside. The guy refused to fix it and wanted to see the receipt despite remembering me. DO NOT GO HERE!!! I am not the only customer they have screwed over, read the other reviews. AVOID AVOID AVOID!!! read more

I have had business with Nick and International Diamond company for several years and have had wonderful experiences each time. I have purchased my wedding band that he had customized with diamonds on top as requested. I purchased diamond earrings and in January, a beautiful Aquamarine ring with diamonds surrounding the stone. My wife noticed a diamond lost on a corner and Nick had it replaced this past weekend. We also had two other rings checked and did not charge us. I highly recommend this store. read more

Summary: paid for a half ass job. Very unfriendly to customer. I had my watch sent there to add 2 more link. Then I decided that's too loose for me and decided to take one off. The technician there refused to put that link back into my backup chain unless if I paied double. The work was charged $12 for less then half of minute of work. And I had to pay extra $10 for him to put that part back to my backup chain because he declared that he does a "double job". read more

Karima, I am beginning to enjoy our back and forth debates on Yelp, regarding your husband's scam operation, he calls a business. In particular, I love the fact that I keep giving your husband's store lackluster reviews and you, just continue coming back for more. Maybe you think that this will change your Yelp rating? Perhaps, you are deriving pleasure from the negative publicity? I don't have an answer to my own questions, but do have to admit that I am bewildered by your course of action. It seems to me that you are also being delusional and paranoid about some piece of mail you received. Wish it was me that send you that letter. Unfortunately, I am sorry to tell you, that I cannot take credit for something that I did not do. If you are accusing me of anonymously sending you something in the mail. Please know that you are not worth my time or effort. As you correctly point out. I am an attorney and therefore have experience to know, that people tend to pay more attention when they receive a letter from a lawyer. Karima, please let me assure you, that if I wanted to put something in writing to get your attention, my information would be clearly posted on the envelope. In fact, should you want to have my information, here it is. Law Offices of Mitch Furman. 221 N. LaSalle Street, Suite 2017. Chicago, IL. 60601. www.chicagodefenselaw.com Feel free to spread it around. Just so I am clear here. Are you alleging that Yelp has conspired against your husband's store for not paying $270 monthly to them? If so, are you also saying that Yelp is behind all of the negative reviews other people posted about your husband's business? If so, I guess my intuitions about you being a delusional paranoid, are true. Not to worry, there are excellent medications out there for you. Please, see a doctor. Lastly, in the future you might want to run a spell check before posting your comments. I realize that English may not be your native language. However, your laziness to hit the little green button to make sure everything is correct is a demonstration of an ignorant mind. I appreciate your persistence, but feel the need to tell you that you energy would be better spent by improving the quality of service and merchandise offered at your husband's store, rather than seeking attention at the Yelp forum. Good Luck, Mitch Furman read more

This company is terrible...I ordered a ring on July 7...they said it would be there no later than 10business days... Well that passed so I called to ask abt the order...the guy tells me its gonna take another week ...I didn't receive a call letting me know that the ring wasn't in yet or an email..the guy was short with me on the phone and offered to give me another ring to wear in the meantime lol yyyyyy would I want to wear another ring that I clearly didn't want...these people are idiots and I will neeevvveerrr order from them ever again....guess these 2nd rate stores really dont cater abt their reputation...some people shouldn't be in business.. The response they came back with is so typical of an OWNER not wanting to take OWNERSHIP of clearly not providing good service. AGAIN!! will never purchase from this store and the statements made above are TRUE. Im sure with all the 1 star reviews it looks like im lying. haha whatever. read more

Please don't downplay the fact that you are scammers in business. I agreed with you that the price was 299.00. The fact is you're a joke and so is your business ethics. The posts were defective and it should have repaired them at your cost. Strange that you had to pay $100 for the repair since you kept stating that the repairs were done onsite. Please stop having your family and friends post good reviews for your business. It's a bit sketchy that you have 1 star ratings and then it jumps to 5 star ratings. YOU ARE A JOKE! I'd be shocked if you are still in business in 3 years. But since you are a professional scammer you will probably close down, relocate and change your company name. HA HA!!!! read more

To say this place is a NIGHTMARE would be an understatement of the century! My girlfriend and I have ordered the ring on May 1st, and I finally got it in today - October 24th. It took 6 months to custom order the ring from Italy, to then size it to the right size, when the custom ordered ring came in without being sized (even though we asked for it), to send it in to fix the chipped diamond that the ring came in with, to get the official GIA appraisal of the ring. The result? It seems that the owner, Nick, ended up swapping the ring for a different one (quietly), when he realized that he wasn't able to swindle me into accepting a chipped diamond ring with the inferior clarity diamond. The Details: On May 1st, 2012 I came in to place a deposit on the ring that my girl and I had seen at the International Diamond Company a week before, but it was sold to another customer. The owner Nick took my deposit, and told me that the ring was going to take a month (about 4-5 weeks) to come in. He custom ordered a .96ct ring with the F color and VS-2 clarity. According to my credit card statement, I paid the rest of the amount on 6/23/2012. That's 8 weeks. I picked the ring up, took it to my girl to see that it was too large. I took the ring back to the store and asked them AGAIN to size it. The sizing was done in a few days. After the ring came back from the sizing, my girl took it to her Jeweler friend who examined the ring and told her that one of the stones was chipped, and some stones WERE NOT VS-2, but instead were of lower quality. This had occurred in early-mid July. After I took the ring back to the store and told Nick about it, he was very defensive, rejecting the fact that the right might have been chipped. Eventually he agreed to do an appraisal on the ring, (at his own expense), since I had serious doubts about the ring being of color and clarity that were advertised Fast forward a month later. I haven't heard anything back. I called Nick to get the update to find out that the ring was INDEED chipped, and as a result had to be sent back to the manufacturer in order to replace the chipped stone. Per Nick, the appraisal won't be done on a ring with a chipped stone. Finally, after more and more delay the ring came back from the manufacturer, and after further delays at the appraiser I got the ring back today. May 1st - October 24th - 6 months!!! My girlfriend just told me that this ring shines & sparkles much MORE than the other one, and it has 18 CT engraved on the inside of the band, The other ring did not have the Carats indicated anywhere. Did Nick realize that the scheme did not work? Did he spend the last 2 months getting the actual ring that I have purchased, from the manufacturer and swapping it with the fake that he had sold me? Did he know that there was no way in hell the original ring was going to appraise to the specs that were sold to me? THE POSITIVES: - The ring ordered was .96 CT, the ring that finally came in was 1.15 CT - Nick did give me a sterling silver children's pendant that's probably worth $10-20 for my "inconvenience" - Nick did the appraisal at his own expense. (I wonder if he might have known how the ring might have gotten appraised, had I done it myself) My advice??? Well, you can ascertain it if you got this far. read more

My husband bought my engagement ring here. We were skeptical based on some reviews we had read, but we purchased under circumstances agreed upon by the owner. We got the diamond checked out by a 3rd party and it was everything nick said it was and more. The deal we got on this ring cant be beat!... even by wholesale diamond jewlers. Incredible. In my experience every service done by these guys had been professional and up to par. I hope to be returning to nick asap to get a diamond for my mother. Also, I've been wearing my ring for 4 months now, and have had no problems with quality or fallout whatsoever. read more

International Diamond - Engagement ring purchased at IDC! Thanks! - Jewelry Near Me - Schaumburg, Illinois

I am so happy with my ring. It's absolutely beautiful and everyone has been complimenting me on how gorgeous it is. Nick was very helpful as my fiancé is new to the process. He gave him a great deal, I just had the ring appraised at a separate location and they told me it's about $3500 more than what he paid. They also said the main stone is beautiful , not exactly the color we were told but still in the range, but it has almost no inclusions. That's so important for the brilliance. We will definitely be back here. read more

International Diamond - Engagement ring - Jewelry Near Me - Schaumburg, Illinois

I wanted to use the stone from my grandma's ring with our own setting for my engagement ring. We bought a setting online and I called them on a Sunday (weekend before Christmas) to ask if they could set the stone from the one ring to the other. The lady I spoke with on the phone was very nice and helpful. Unlike the other private jewelry stores in the area we called they gave us a price over the phone (the others seemed upset we didn't buy the ring or diamond and said we had to come in). They also said they could do it same day. We came in and they were very attentive and they honored the price they gave over the phone ($100 for setting 1ctt diamond in a platinum ring). They performed the service within an hour and a half and we even called to add on an appraisal which they did within the promised time and for a reasonable price. We had a perfect experience really - no BS unlike the highly rated jewelers in the area. I was wary from the negative reviews but am so glad we went here. read more

I will preface this review by saying I worked in the jewelry industry, I know GIA ratings I know how to grade a stone and I know what I am looking at. This company will do ANYTHING to make the sale. They will be nice, polite, helpful, cordial, and of course in the effort to get you the best deal; EVERYTHING is on sale! Realize from the start, it's all LIES !! The retail price they list is the price of the jewelry IF it had top-notch GIA stones and craftsmanship. That is a BIG IF. They are not even close. ALL of the stones I saw had ratings FAR above what they really were. THE SALE price is well... bull$hit. That sale price is about DOUBLE of the real value of the stones and workmanship. I saw severely occluded diamonds, cloudy, off-colored, misshapen, chipped. poorly cut and finished. All-in-all, I didn't see one stone even CLOSE to it's represented GIA rating. Some of the worst garbage I've ever seen. Many of the diamonds mounted should have been used for industrial work where visual appeal is unimportant. And since they offer no returns or exchanges on SALE items, you're screwed, because EVERYTHING is on sale. Yeah, right. Sale my a$$. If things double their real value were a sale. The moment the sale has concluded and they have your money, ALL of your concerns are null and void to them. There is ZERO customer support. Go ANYWHERE else and avoid this place like an apocalyptic zombie horde waits for you inside. You have been WARNED. If I could have awarded them a zero star rating I would have. These people do not deserve to be in business. read more

These people are scammers. I saw a diamond pendant in the window advertised for $349. I asked to see it and the guy took it down and showed it to me and after I decided I wanted it he tells me the price wrong on the item. This item is normally $5000 and marked down to $1700. How in the heck does this happen? It's just to get customers to go into the store. He should have never shown me that item if he knew it was the wrong price. The price was clearly on the display and I even told him my budget was up to $400. I asked for the manager and ended up talking to the owner and he didn't care. Very rude and char sting people. Don't ever go in there. read more

Buyer beware! They may easily RIP YOU OFF just like they did with me! And if you read the other reviews you will see I'm not the first customer whose expensive product was DAMAGED BY THEM. On June 26, 2022, I went to international diamond company store in Woodfield Mall, besides selling jewelry they also offer jewelry services. I asked them to set my one-carat newly purchased perfect-looking diamond in a ring and they charged me 75 dollars for this. On 07/02 I picked up the ring, and the diamond was set. When I sat in my car and looked at the ring again in the day light I noticed that there were a lot of blemishes on the surface of the stone. When I got home I tried to clean them with alcohol it didn't help. On 07/03 I came back to the store to talk to their manager and explain that when I brought the stone to them it was perfectly polished and brand new, and I just purchased it about two weeks ago and was keeping it in the box. I explained that it was their jeweler who must have damaged the surface. He started to argue with me telling that it is not possible. I told him that it was perfectly possible and this was what had happened, you can damage a diamond. Most likely his jeweler kept the black diamond for too long when he was cleaning it with ultrasound after sending the stone and because of the vibrations, darker blemishes went out and became visible just right on the surface. Instead of fixing this issue at no extra cost or at least refunding the money to fix their own mistake, he was arguing with me trying to tell me something which was not true thinking that I do not know anything about the diamonds. For example, he started to talk about the clarity of the black diamond, when black diamonds do not have clarity at all, they are black, they have a color that's true, but they are not evaluated based on clarity and this can be read on Gemological Institute of America website that specializes on diamonds' certification. He was just lying to my face, he did not even make an attempt to amicably resolve this dispute. I purchased this diamond for my mother's 50th anniversary worth 3,000 dollars and now it looks like a dirty rock. The manager acted as an unscrupulous merchant who was not ready to stand behind the service that he provides. The picture represents how the diamond looks after I picked it up from them. When I brought it to them there were no blemishes, no spots at all. read more

Horrible customer service!! They ran my husband's credit without consent... Over priced garbage. My best suggestion, take a walk down the hall a little way, find Na Hoku! They have made several personal pieces and also gone out of their way to find pieces for me. The attention to detail and workmanship is beyond superior. read more

Everything looks good on a big giant sign doesn't it?! I just so happen to literally walked right into this place as I realized I needed my watch resized. Their sign outside says "watch repair and battery..$8.99 and up". I stepped inside approaching several sales reps that were just sitting in their bums chit chatting even though they knew someone had walked in. We were the only people in there.Shows great customer service eh?? I approach to ask them how much it would cost to resize and in return they asked to see it. Fair game. All the guy did was read aloud the brand of watch I had and quote me $10. Really? That's all that matters?? Now, let me remind you that I didn't have a fancy watch (anne klein) and it cost me $10. I then proceed to ask about a battery exchange I needed for my other watches and I still get the same quote. My other watches were no named.... So what was their sign about? $8.99 my arse!! If you want to get your watches done there, I suggest you truly dress down as it seems that they only quote you from your appearance. It has nothing to do with the brand of watch you bring in or if they can manage to do what you ask....they are looking for people that will pay any amount! This place should go out of business! read more

DO NOT BUY FROM THEM. They are an absolutely shady bunch. No prices on any of their jewelry so they can give you imaginary prices for items and try to make you feel good about the 70% off discount they're providing you. NO REFUNDS, they only give you store credit. I purchased a diamond bracelet for my girlfriend, she ended up not liking the bracelet and we went back to the store to get the store credit. Then after waiting a couple months she finally found another item she wanted they jacked up the price and made sure to charge us for anything they could. When we were looking at the item that resizing a ring was free etc. but when it came time to pay they tacked on a $25.00 fee. They knew we had a store credit so we were stuck with either throwing the money away or paying what they choose. If I could rate them at a zero, I would. read more

What a horrible experience - I'll definitely never shop here again. I received a pair of diamond stud earrings a couple of years ago for Christmas and lost one a few months ago. After searching and searching for the lost earring, I went to the International Diamond Company location where they were purchased. The clerk (manager, maybe) checked the floor for a match, but couldn't find one, so he had to special order it. He took my original earring so they could match it. Around the time the earring arrived, I FOUND the missing earring. The same clerk refused to take back the new earring and credit my card because it was a "special" order. Mind you, it wasn't a custom order. Someone simply had to check their existing stock to locate another earring of the correct size, color, etc. They could have easily returned it to their supplier who could have put it back in their inventory. Plus, the earrings that I received had different backs, so I couldn't even tell which was originally mine, or if either was my original. Looking back on the transaction, they could have just kept my original and given me two earrings of lesser quality. The clerk offered no recourse, although we offered to reimburse his costs (he was justifying his stance because he paid shipping costs), and still nothing. He didn't even offer a store credit. So, he has my $299 dollars, but they've lost any and all of my future business, and hopefully yours. They offer no customer service, and the clerk was almost rude when we explained that we didn't feel that we were being treated fairly. Take your business elsewhere. Personally, I don't even feel that they deserve one star. read more