If you want a car that has an engine that nearly fell out the bottom of the car a month and a half…read moreafter you bought it go to this guy! My brother just bought a Mercedes from him. He was told that the car was just checked out and it'll be driving fine for thousands of miles without requiring an oil change or check up.. the only defense of the circumstances is that my brother did not immediately have the car checked out prior to purchase. I forced him to take it to AAA and they told us that the engine and the transmission mounts were completely shattered, and the engine could literally wobble out out of the car and that this damage had been there for years. Now he wants my brother to pay $500 to have it repaired. Yes this guy is serious and he doesn't realize that his car dealership days are at an end. He just doesn't know it yet.

I just bought suv today with extended warranty. The owner…read moreand his wife very nice and honest people.

If I could leave more than 5 stars I would. Customer service at the service department was top tier…read moreand they were super helpful and friendly. Immediately helped me out even though there were cars waiting to be serviced. Technicians on sight were super helpful and knowledgeable. Did everything they could to find the problem and help with a solution. Will definitely be making the drive to this location again and again. Compared to other dealers this place is well worth the trip and time.

Buying a new Tacoma , shopping made easy by Mike L. picking up truck labor day weekend, can't wait…read morealready looking at accesories. Thanks to Doug D. and Mike L for making this experience top shelf!!!!

We drove two hours to look at a used Lexus and from the moment I opened the doors, the staff was…read moregreat. Miguel, and Joel, truly set the bar when it comes to customer service. They're extremely friendly and knowledgeable. I absolutely recommend you give them a look if you are searching for a new ride.

Very disappointed with my experience with Chevrolet Novato…read more About two weeks after purchasing my vehicle, I noticed that the air conditioning was not working properly. I contacted Chevrolet Novato, and they told me that they would take responsibility for the issue and asked me to bring the vehicle in. When I brought it in, they simply recharged the A/C and added dye to help detect the leak. They clearly told me that when I noticed that the A/C stopped cooling or started blowing very little cold air, I should bring the vehicle back so they could inspect it and locate the leak. At no point did they tell me that I had to bring the vehicle back within a specific period of time. They never told me I had 30 days, 60 days, 90 days, or any other time limit. I simply followed the instructions they gave me. When I later noticed that the A/C was no longer cooling properly, I contacted them to bring the vehicle back, exactly as they had instructed me. To my surprise, they told me that they were no longer responsible because too much time had passed. I find this very unfair because I did exactly what they told me to do. If there was a time limit for them to take responsibility, I believe they should have clearly explained that to me when I brought the vehicle in and they recharged the A/C and added the dye. I am not asking them to take responsibility indefinitely. What I am saying is that I followed the instructions given to me by the dealership, and now they are using a time limit that was never communicated to me as a reason not to address the problem. I expected much better communication, transparency, and customer service from a Chevrolet dealership.

I brought my car to Kia Marin after my local dealership was completely unhelpful. From the start,…read moreKia Marin provided excellent service. They were able to get my car in quickly for a warranty concern, diagnosed the issue promptly, and ordered the necessary part. As soon as the part arrived, I was notified and scheduled for service the very next day. Adrian was especially responsive, professional, and helpful throughout the entire process. He kept me informed and made sure my issue was taken care of efficiently. I truly appreciate the outstanding customer service and would highly recommend Kia Marin to anyone needing service for their vehicle.

I posted this on Google reviews as well! Extremely disappointed with the service we received from…read moreKia Marin in Novato. For over a year, we repeatedly brought our Kia to this dealership because we were experiencing a concerning jerking motion when stopping, as well as instances where the car would completely lose power when pressing the accelerator. Each time, we were told there was nothing wrong because the service department could not recreate the issue. After continuing to insist that something was not right, I finally took the car to another Kia dealership. They immediately identified the problem: the transmission needed to be replaced. Adrian in the service department repeatedly dismissed my husband's concerns and his insistence that something was wrong. After more than a year of bringing the vehicle in and being told there was no issue, all we received was a "sorry" and a response along the lines of, "We never had issues with it." This is the vehicle I use to transport my young child, which makes this experience particularly upsetting. I am incredibly thankful that nothing more serious happened while she was in the car. Thankfully, the full transmission replacement was covered under warranty, but that does not change how disappointed we are with the way our concerns were handled. We trusted this dealership with our vehicle and repeatedly raised concerns about a potentially serious safety issue, only to have those concerns dismissed. We will not be returning to Kia Marin for future service, and based on our experience, I would not recommend purchasing a vehicle here if this is the level of service and attention you can expect afterward.

I saw a Lexus RX 350 F sport online and called to make an appointment to see it the next day. My…read moreappointment was at 10:00, and both Ray (the salesman) and I were running late due to bad weather. Ray called to let me know he was behind, which I really appreciated--it showed he was considerate of my time. The transaction itself went extremely smoothly. After bringing the car home, I noticed a nick in the windshield. I called them, and Omid (salesman/finance guy/owner) told me to bring it back the next day. He had someone there to fix it just like he promised. They also gave me great advice about the extended warranty without being pushy at all. Honestly, they didn't have that typical "used car dealership" feel--they were straightforward, professional, and treated me more like a friend than a customer. I would 100% recommend this place. Their inventory is high-end, and the customer service is great

I recently bought a pre-owned 2024 Hybrid Toyota RAV4 in excellent condition from Marin Imports and…read morehave nothing but good things to say about Omid and his team! They were knowledgeable, fair, and left me feeling very informed and comfortable with my purchase. Plus they had a great inventory of cars of varying price points to choose from. Would definitely recommend buying a car from them!

Had a great experience here at the Marin County Ford. Despite being the first time I had ever…read morepurchased a vehicle I never once felt like I was being led astray with my decisions or forced into a choice. The Employees were super kind and forthcoming especially Tsoai Gordley as well as John Preston. Despite my car only being 5K and a 2015 model, I still felt as if I was being treated terrifically and not someone trying to be rushed out the door for someone trying to purchase a brand new vehicle. Even After I left there was a problem that I caused because I was unfamiliar with all the controls. They took care of it immediately and without any charge. I was so relieved. Always professional and kind. MCF truly deserves a 5 star rating and if this review software went higher I would give it even more. Even with my small budget they were able to find me great used vehicles.

BEST CAR AND SALES/FINANCE TEAM EVER!!!!!! Everything was so seamless, stress-free and thoughtful -…read moreI was waiting for the other shoe to drop and it never came. Tsoai genuinely works with you on price and putting you in your dream car, and Choy in the finance office walks you through everything so you clearly understand everything you're signing and how you can protect you and your car. I'm genuinely so happy the car I wanted to buy happened to be here - because they really made the experience what it should be - an exciting life moment. Also props to the bell I love a good bell ring. I will never buy a ford anywhere else in California.

Don't ever buy a car from here- we bought a car they told us they changed the battery and fixed all…read moreof the issues, they did not. Then we had to fight with them about getting the check to get the new battery and still finding out the other issues they did not fix and covered up and are out of Warranty - now we have to come out out of the pocket for and we haven't had the card but for a few months. LEMON! They do not follow through and they are not true to their word. If you're thinking about buying a car from here, move on to the next dealership. Don't do it!

Do not purchase your cars here - they lie and not fix issues that are with pre owned vehicles they…read morewill sell you a f*cked up car and go about their day. Sales men are nothing but lying skunks. They will lie and do whatever they can to trick u into buying a car

There is nothing more that I hate than dealing with buying a new car. I would rather have root…read morecanals done on all of my teeth, but I am so happy to say that I am extremely satisfied with the results I have had with Cartelligent. My agent, Stephen made it extremely easy and did all the hard legwork and dealing to find the perfect car for me at the price I wanted. I can't recommend this company enough. If you were like me and hate dealing with car dealership use this company you'll be very happy.

Since 2000, we have leased or purchased at least 6 new cars from Cartelligent. Initially we…read morewondered if we could do better on our own...not a chance. Cartelligent passed the test. They find just the car that you are hoping for at a great price. They will literally spend hours with you reviewing all of the features on your car when you come to pick it up. Radi sold us the car and he was so helpful along the way...he patiently answered our many questions and found the answers if he didn't know them. Conner patiently answered our many questions as we learned all of the features of our car. I didn't think that I would have many questions since we just bought the 2024 RAV 4 2 years ago but the 2026 RAV 4 had many fun new upgrades. Thank you Cartelligent for making the purchase of a new car fun and so user-friendly!

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

From the greeter to the general manager and all points in between, Toyota Marin is SUPERLATIVE!…read more I've been through two sales events with Chris Lockwood and Samuel Robinson who really work hard to get you what you need. Other car dealers are more concerned with what they need and how to get it out of you. Toyota Marin is exactly, and happily, the opposite. New, used, buying or selling this dealership is top of the heap and I would never go anywhere else.

I filled out a trade in form on KBB for my dad who wants to sell his truck. Toyota marin reached…read moreout immediately by phone and offered less than what KBB suggested on the instant cash offer. We came to an agreeable price. They asked for a ton of photos and info for the truck and after a week of back and forth and putting in all the work, they text me saying now the market has changed and they can't honor the original agreement. They lowered the offer by $1500. A new Kbb search today says the truck trade in should be 3k more than their new offer. They have you jump through tons of hoops to get your time invested to just change the offer last minute. I told this to a friend and they had the same thing happen to them as well. Its shady practices. Would not recommend, ever! Shop elsewhere!!