I needed new tires, because I was sliding all over the place. I know what you're thinking, it's winter and everybody does... but this is different. I drive a Jeep and even 4 wheel drive was getting to be a hazard. It didn't matter if it was raining or snowing. If somebody spilled a glass of water on the ground, I'd be sliding down the block. I did my research, and the tires I wanted were the same price everywhere. So, this review has nothing to do with price. I was expecting the typical service that you always get when you buy tires. And, I got that... but what I didn't get was the hard sale. The person talked to me as if I was a friend. We even cracked jokes and I felt totally comfortable. I knew the tires that I had on my jeep were not bald, and infant I had 6/32 tread left. Which meant it wasn't that bad to most people... I could have driven on them for a little longer. But, the tires I had were garbage and from the minute I had them I hated them. The salesman told me that I did't really need them... Which, I never thought that they'd say this when you already ordered the tires you wanted (so they would've lost money had I had said no.) But he knew that it was because I hated these tires and he had bad experiences with them too. He confirmed the ones that I ordered were great tires and didn't try to sell me more expensive ones. And I was waiting for this at the end... the warranty talk. I had researched their warranty policy online ahead of times. And I really wanted to say "no", but the guy pulls out the bill and shows me how he saved me money. See I had taken my truck someplace else when I had a problem with the sensor built in on my tires valves and it cost me like $200... But, that place changed the entire valve when they could have just changed out the stem. The changed my stems (that were in pretty bad shape) for free. I decided right there that I was getting this warranty and always get my tires here cause the guy went way beyond for me. By the way, this is not an easy place to find... Use GPS. read more

I can't say enough about Discount tires when it come to the staff and there willingness to satisfy their customers!! I had an issue with my rims and Matt the manager solved the issue with professionalism and in a timely manner! I will only shop discount tires! read more

Very friendly and great warranties BUT, you make an appointment and it is not met. This is very frustrating especially if you're in a hurry or on a tight schedule. read more

The staff is very helpful! I had a hole in one of my tires and they were able to get my car in right away. They fixed the tire and balanced them, all without me having to pay a cent. I was out of there within 20 minutes. I will continue to support Discount Tire in Aurora! read more

Refused to fix my wife's tire saying it had more miles on the tires than the tires were made for. The worker said the tire was unrepairable and that it was for our safety. Unfortunately for him I had taken the tread measurements before my wife went to the store and I knew they were fine. I took the car to 2 other tire places, and both said the tires still had PLENTY of tread on them, and that they would be happy to fix the tire. The tire was repaired without any problems. Good for the new store they now have a loyal customer. Everytime my wife goes there by herself they tell her she needs new tires, but when I go not a peep is said. Disgusting service and will not be back. read more

I came to tire discount and would recommend to anyone. I've had lots of problems with my tires and these guys are friendly, professional, and went above and beyond to help me. Wow Excellent Service Thanks Guys :) read more

I've been to this place MANY times and the service has been outstanding EVERY time! Staff is always super friendly and helpful! Wish I could give these place 6 stars!!! read more

Doesn't matter if you have an appointment or not expect to wait an hour for service. They have more guys working than open bays, some bays stay open while people wait. No constancy. Should have a set of twigs and berries and maybe I would have been seen faster. No diversity at Discount Tire. read more

I was looking tire 235 85 16 by internet get in store, i found it on "discount tire" tire shop which one was 30 mile away from me. First i call them to ask if u have that size i will come to take it, they told me yes sir we have. Okay im coming but when i come to shop salesman told me no we dont have that size. So if u dont have in stock just dont lie to customer. GUYS EVEN DONT CALL TO ASK ABOUT TIRE THEY WILL LIE!!! read more

Very Rude conversations. I needed help with a flat tire and I was refused business, because the tire that needed air was too old for them to handle ( I was told I need a new one) of coarse they tell me that! Unless your ready to deal with rude and un informative employees, I would advise you to find a cheaper place with friendlier people. And employees that won't try to sell you new tires and refuse to help you read more

These people are the most thoughtful and kindest souls I've ever known! I've been going to Discount tires for many years. Come in every time to get my air pressure checked and do the rotation. Recently I purchased a used car and went in to check the air pressure on my tires and the nice guy told me that my passenger tire needed to be replaced ASAP . I finally made the appointment today to change the tire and paid for it on the website. I had my daughters grandma takes my car in and she called me to let me know that they mentioned to her I needed all tires changed due to age and condition that they were in. Spoke to someone over the phone and I told him I only wanted my passenger tire changed, he was very keen on letting me know I needed all new tires. I told him I'm sorry but I don't have the budget for it and I really did not , I had just paid for my bills and only managed to purchase the one tire. My daughters grandma goes to pick me up and I see my car has ALL NEW TIRES! and wasn't charged for them!! I was shook! Couldn't believe they would do something so nice for me! I'm a single mom and have been struggling to pay my bills. I'm beyond grateful for what they did for me and my daughter. They are the best and I will continue to go there for years to come! Thank you so much for the wonderful gift to Matt and his team! God bless read more

I had to get a tire repaired. They were busy when I arrived but three staff members acknowledged me and let me know they'd be with me soon. My appointment took less than an hour and my tire is fixed. Excellent service, great attitudes, clean shop. Would definitely recommend this location. read more

Purchase new tires and had to replace at 22,000 ml which were supposed to last at least to 60,000 ml. But nope! Was advise by these guys they're the best tires when I purchase 10 months ago and when I asked for a better brand they didn't want to work with me. Then Here I was buying new tires 10 months later and they didn't balance the new tires at all so had to go back and have them do their job. I find it's dirty business that they do, so you buy new ones again. I'm going to report this to BBB. If I could give 0 stars I would. read more

EXCELLENT customer service. They will Explain everything well and make sure service is done to your standards. Also, they have a great warranty program. I never mind having to stop here with tire issues. Thanks! read more

We came here to get new tires back in March without doing much research first. We have been pleasantly surprised. They offer financing in the form of a 12 month no interest card. Once purchasing the tires, you also get free tire rotations. Awesome! Everyone here is very friendly. Only tip I have is MAKE AN APPOINTMENT. They get very busy, but do good work. read more

I have spent $2500 here in the last 2 years on tires upgrading to winter tires, summer tires, and new wheels on my vehicle. I took the car in to have the summer tires balanced and was informed quite rudely they wouldn't touch them because the tread on the summer tires was to low...... the manufacturers wear bars weren't showing, and the designs to wear away and warn when unsafe for wet weather use were still showing. The tech was very rude and offered me $90 off a new pair as these were less that a year old..... the tires are $300 a piece. What a joke. Do not buy performance tires at discount tire. They only know basic every day all seasons. Took my tires to another well know shop. They balanced them no problem. Tires are good to go. I know who won't get my money in the future. If I need cheap basic tires I'll go to Walmart. If I need good performance tires I'll go somewhere that knows about them. read more

Jeff and his team are always friendly, professional, and will do their best to make you a happy and satisfied customer. I have been coming to this store for over 5 years and have brought friends and family members here because I trust them to Jeff and his employees! read more

Wow!! This place has always been out go to, but today they far surpassed even my expectations!! My daughter previoulsy had a terrible experience when traveling in Ohio at the Midas in Centersville. They took advantage, convinced her she needed 3 tires instead of one and then took 6 hours to do. Today she went into Discount Tire which is our family's go to for tires to have them check the work done by Midas, make sure balanced etc. Discount tire advised it wasn't good to have the 3 tires put on by Midas be different than the one remaining which had come from them. Instead of talking her into replacing that 4th tire they replaced all 3 put on by Midas at NO COST. They then balanced her tires and re-newed her warranty again for NO COST. They said it was the least they could do to compensate for what she had gone through at Midas. It wasn't their fault, she had been traveling when she had a problem and ended up having to go to a competitor; yet they still took care of her way beyond any expectations. Way to go Discount Tire! You have our commitment to you business forever. Thank you for taking such good care of my daughter!!! read more

Since I moved in the area over three years ago I've come to this location with no issues or complaints. Sad to say today (6/22/19) that all changed. I tried to called to make an appointment for a tire rotation and was told i didn't need one; Only to come in and be told there's a two hour wait. So I sit and watch as a dozen cars come in with appointments for a tire rotation pushing my wait time to 3 hrs. Now I just learn I have a screw in my tire. Its ok guys you won't get my money today. The only reason I gave 3 stars is because the rotation is free! read more

Ordered tires on line and called to make sure the tires would be available for mounting. The service manager assured me he ordered the tires and would call me when they were delivered. We went over the call back number and the need to install ASAP.. No problem. Also no call back. I called back the next day to see what went wrong. I was told the tires had come in and they were sure a call was made to me.. I assured them no call was received.. I do have caller ID and a call log of all calls... doesn't everyone? Just poor service . There are lots of places to buy tires. I'll go elsewhere. read more

I'm here to comment on rotation.Visit from purchase of new wheels was impressive no nicks no dents no grease no worries about service i was highly satisfied. My vehicle came equipped from factory with the least quality package (tires great overall but wheels basic) FYI I will return for better tires for better cornering Michelin Pilot Sport a/s 3 My experience with the brand is top-notch also My aftermarket favorite wheel is American Racing (great results) I called ahead of time for this rotation and was really pleased with polite customer service. I trust this business from experience dealing with them I've always felt fairly treated as a customer. read more

Best customer service!! I went in for two new tires because one was loosing air. A man from another company told me it was loosing air since my tires are old and may be cracking then said there is nothing stuck in my tire that is making it loose air. So I took my car here & I told the young man at the desk that I needed new tires & he offered to check them out before I purchase anything. They ended up finding a nail and fixed my tire for free! Won't be going anywhere else but here from now on! read more

Great service... showed you for my appointment early and took care of my vehicle without issue. Will return!

Kyle was my technician for my tire. He knew I was on a time crunch and changed my tire quickly and efficiently. He had me on my way so I could attend a class in Chicago. He was very professional and I will make sure to go to this location for all of my future tire purchases. read more

I went there for a simple tire repair and they were giving me the hard sell to purchase new tires and a new tire rim. I had 2 different people give me the who speech about me needing tires. How many times do I need to tell them no? I had some minor corrusion on the rim and asked them to seal it the best they can. They kept trying to push me to purchase a new rim. Again, I told them no. Granted, the repair was free, so they were trying to squeak out of me what they could. But I'd rather them charge a small fee for the repair and dispense with the hard sell tactics. Needless to say, I will not return to that store. read more

I would like to say thank you to Emil. We were on vacation from Albuquerque NM when we hit a pot hole on the road and dented the rim to our vehicle. He helped us find something close to what we had and made sure it was right before he let us leave. Thank you Emil for your wonderful, friendly and outstanding customer service. We are going to make it home safely! read more

Broke my tire sensor on one car. Took another car in, and they broke that tire sensor. Than they tell me nothing is wrong with my tires. Get your act together! YOU SUCK. NO JOKE. Go bring your car to real professionals. Under-educated with fixing tired if you're breaking the sensors or if you purposely do so.. that sucks. Work on your customer service and your professional service you somewhat "specialize" in. Poor service. I used to come here ALL THE TIME. And I am more than DISAPPOINTED. read more

Very slow....so make an appt if possible. Bathrooms are nasty...clean them more than once a week please! Waiting area is cold. Probably below 55 degrees so wear ur winter jacket!! Workers are nice but need more of them read more

WOW, Excellent customer service. Stopped in for a repair a few minutes before 8am opening and there were already 2 people waiting. In and out in 30 minutes. 5 more customers came in before 8:30am. This has to be because of the employees. Doug and Steve took care of my repair and were professional and really know their business. This was one of the best experiences I have had at a tire store. So far no problems with the repair. Highly recommend. read more

Great shop, great service. This is the best Discount Tire I've ever been to (but they've all been good). They never try to pressure you into anything and ate always helpful. I'm a loyal customer. read more

Great customer service! I'm on my 4th set of tires from here and have never had an issue! All of the employees are nice and very accomidating. They are knowledgeable and don't play games. Fair pricing for quality work. read more

I scheduled an appointment two days in advance. Am still waiting-going on 3 hours. Very frustrating.

I keep coming back for my tire and wheel needs because I always get excelent service and prices. The staff are always really helpful and friendly and the deals are good. I've bought tires and rims and both times I wa in and out quickly. Will defintitely recommend and return when needed. read more

Wonderful experience yet again!!! I have been to a few different locations, but this location is always great! Jason did a wonderful job explaining what happened to my tire and worked VERY hard to get my service done in time for me to get to an appointment I had. They were courteous, professional, kind, and effecient! read more

I stopped by here around 8:20 this morning, to have a flat tire repaired and put back on my car. Ryan greeted me before I walked in the door, and was exceptionally polite. They had my tire repaired and put back on my car by 8:45. They were professional, kind and efficient. Highly recommend! read more

I purchased 4 new tires from Fidel today and couldn't be happier with the service he provided. Everything was explained to me. All of my questions were answered in a friendly professional manner. Fidel told me my car would be ready in approximately 40 minutes,it was ready in 30. The shop is clean, comfortable and I would recommend this shop to anyone looking for tires. read more

I had a great experience here today! I was taken promptly at my appointment time even though they were busy. Everyone was so nice and the process was smooth and quick. I was out of there in 20 minutes for something I thought was going to be a big deal. All the staff were very professional, felt like I was picking up my car from the valet. I will definitely be back when it is time for a new set. Thank you! read more

I've been taking my car to this Discount tires since it opened. They are always professional, friendly, knowledgeable, and always work with you on pricing. I got new tires in April 2014 a couple of days before a 17 hour road trip to Texas. The next day my low pressure light came on. I took it back where the manager put his best guy on it (Josh) and fixed the problem immediately (faulty sensor). As I was leaving for work today, my low tire pressure light came on so I took it back to this Discount. Again, I dealt with the manager. I mentioned to him the previous sensor issue in case it might be this. He remembered me and my situation which tells you something! He got me in right away and it ended up being a screw in one of my tired. They checked all 4 to be safe and rotated my tires. I had bought the protection plan which I highly recommend. This visit did not cost me anything because of it. For an exceptional customer experience, this is your place! read more