I love being treated like royalty when I walk through the door! Everyone greet you with a smile and I have no complaints about the service received here. read more

Bought 600 dollars worth of tires bal was never right. I came back 3 weeks later with an appointment at 5 pm. I was told 30 to 45 min 25 min my van had not moved. I talked to one guy he went to check never came back. I spoke to some one else then I watched two guys argue with the shop manager why he didn't do my car. I still got no explanation the third guy that asked if he could help said that would handle it. Still no explanation. I will never buy from this company again. Mistakes don't make bad customer service how you handle them does, this was handled poorly. read more

Car maintenance can be a real headache, but at least my tires are something I don't have to worry about. Discount Tire is an awesome company with a remarkably simple business plan: 1) Great prices. Their base tire prices are already very competitive, but they will price match just about any seller (including online) without a fuss. Actually, that's an understatement; they seem downright eager and proud to offer you the best price. 2) Great service. The people there are really friendly and never make you feel unwelcome or like you're being upsold or taken advantage of. I never dread bringing my car in like I do at some other places. 3) Free tire repairs, air checks, rotations, and balancing for life. I think they offer some of these services even if you didn't buy your tires from them. Because of the prices and free services they offer, they might not have the best profit margins. But I'm sure they make up for it in volume because of the goodwill and customer loyalty they foster. read more

Discount tire has the best combination of price, selection, and especially service. They're fast, friendly, and won't try to sell you something you don't need. While the selection of high-performance tires is a little lower, they'll happily order anything you want and have it there PDQ. I've been a customer of the chain for 40 years and won't get tires anywhere else. read more

Had to visit Discount Tire about 3 weeks ago when one of my tires was losing air. I knew I was close to needing to replace all my tires as well. The representative I worked with told me I only needed to replace two of the tires, and because they had worn out before reaching the guaranteed mileage, was able to get credit from the manufacturer to apply to the new tires I purchased. The staff provides great service and advise and tries to get you back on the road ASAP. read more

Great service, friendly people. They took care if my special order, and when the full size spare I ordered didn't fit, the refunded the whole thing, no problems. read more

Totally satisfied with tires got them an year ago. Good service went back couple of times for tire rotation and balancing and took care of it. recommend this place. read more

Service is good but check in process for people with appointments sucks. Waiting in line for 30 min while they look up tires, check cars, etc is not a good process. read more

Discount Tires has an amazing program through which you answer questions on the computer about your driving style, and the computer knows the weather conditions in the area, and it recommends three different types of tires for you. I selected my tires, and also opted for the warranty whereby Discount Tires will replace any tire that cannot be repaired. Additionally, they said you can come in as often as you like to have your tires checked for proper inflation. read more

I love this business because they have excellent service and are nationwide. Just when I was about to go to the dealership and pay $20 for a tire rotation on my newer vehicle, my husband reminded me to check Discount Tire where we purchased tires for the older vehicle. To my surprise they offer free tire rotations. I'm never going anywhere else for tires. read more

Great experience when I purchased my new tires at a DTS in Georgia about a year ago. This last trip to Discount Tire was when I picked up a nail from a construction zone. They fixed it free and fast, even on a Monday morning when it was really busy. Very pleasant, professional employees. read more

No issues at all, it was busy but they did get us in and out in about an hour. It's within walking distance to food or other shopping so there is something to do while you wait. read more

Please do not go to this discount tire. I had heard good things about the shop and so I went to get new tires in June. They ended up breaking my front tire axel and did not tell me. It took me $900 to fix the damage done to the car. I talked politely to the manager, James, and he was very short and unprofessional with me. The manager and other employee I talked to simply kept saying that they do not know anything about cars, they simply put on tires. I heard later that the noise from the axel breaking was so loud they ended up checking on a shop fan to see if it had broken and later when I called they told me they found the axel on the floor shop that evening but did not know which car it came off of. They did not reimburse me at all. I filed a claim and the discount tire claims office has not contacted me back in three weeks. The error was so clearly Discount Tires that my own car shop said I had enough information to talk to a lawyer if I desired to. I am trying to work with Discount Tire first, but I may end up having to go that route. I normally am a very go with the flow person but the error was very dangerous. Had I know that the axel had broken I could have dealt with the problem right away and instead of paying $900 to fix the car, "only" would have payed $500. The staff is very unprofessional and trite whom I worked with as well. Wanted to write a review to warn people before they go to this shop. If you are going to go to a Discount Tire please, please pick another location. Location not to go to : 4051 Durham Chapel Hill Blvd, Durham, NC read more

I have always gotten great deals on tires and great service at this location. The staff does a great job getting you in and out quickly. Once you make a purchase they keep you in their system as a customer, so the next trip goes even faster and easier. read more

These guys have really stepped up since my last review. They are incredibly. Courteous and helpful. Took care of my tire issues right away. read more

The BEST place around for tires by far. I am from out of town and am staying in Durham for a few months to take care of our 3 year old who is at Duke getting a Bone Marrow Transplant. Things have been stressful and when my tire blew out on my way to the hospital, it didn't help! Quick back story, as luck would have it, I took the car into Firestone nearby to plug a leaky tire just a week prior. They charged over $20 to fix it (I didn't realize Discount Tire would have done it for free). The tire blew out a week later and I called Firestone. In their defense, the plug they put in was still there, but they seemed giddy to see me in a desperate position and quickly wrote up an estimate for a new tire. Their quote??? $190 for a new Michelin Primacy MXV4 tire. You read it correctly. I didn't have a good feeling about them and didn't want to try them again because I wasn't 100% certain they didn't miss a potential nail the first go around when I had them fix the leak. So being from out of town, we asked locals where to go and they recommended Discount Tire. The next morning (today actually), I stopped by Discount Tire and was met by a friendly young man named Johnny. He immediately showed genuine concern and wanted to see the tire and the car outside. I was taken back but reserved my optimism until I saw the bill (given my bad experience with Firestone). When I told him that I bought the tires from Tire Rack and they offered a 20% discount, he immediately said they would be happy to have the tire shipped directly to them if that would be easier for me. BUT he one-upped them by saying "Why don't we just do the work for you and just match their price?" It was hard to argue with that! Long story short, he quoted me at $120 for a new Michelin Tire (retail $117 on Tirerack.com w/o tax and shipping). His price INCLUDED the tire, installation, and getting rid of my old tire. That's $70 cheaper than Firestone's quote, almost a 40% difference! Lastly, Johnny offered to insure all 4 of my tires (even though I was only buying one) for $18 bucks a tire. This would cover any damage, for any reason in the future. And since I live in Northern VA where they don't have a Discount Tire, he said if I had any trouble that they would ship me a new replacement tire for any reason. At the time, I declined but after thinking about it, I will take him up on his offer when I go back tomorrow for the installation since the tire is being shipping overnight. Good people do exist, good companies do exist - Discount Tire is the proof. Please save yourself the trouble and just go there when you need help with your tires. You will not be disappointed. read more

I missed my flight on the way to Raleigh airport. After paying the tow man to get me to Discount tire I had just enough to replace the tire. They told me one of my tires in the back was SUPER worn and they put a used one on there to keep me safe. THANK YOU DISCOUNT TIRE! I don't know how to thank you enough.. And if you're reading this review, I most definitely recommend them if you need some new tires. Their service is absolutely wonderful. read more

I very rarely write reviews, but I had a really great experience here. I had a nail in one of my tires. I took it here and they patched it for free within 20 minutes! The employees were extremely friendly. The employee who helped me checked all of my tires and examined the wear on them. He was very honest, telling me that I don't need tires for a while. I was appreciative that he didn't try to push anything onto me. Overall, super! This was my first time here, but I would definitely return here for other services and might even buy my tires here when I do need them. I am so glad I found this place. read more

I had a nail in my front pasenger side tire. I googled a tire repair place in Durham and Discount Tire came up with several great reviews. I decided to give them a try. I was helped Immediately and told if the tire could be repaired, it would be free. Turned out I needed to replace the tire completely. The guys helped me come up with alternatives as I was not prepared financially to buy a new tire. They found me a used one saving me quite a bit of money. They were also very fast and efficient. I highly recommend them. read more

Absolutely and the most disappointed I've ever been with this business and I've used them for over 10 years. The guys in the bay including a manager were working hard but the guy Tom up front showed me no courtesy at all, telling me my size tire wasn't available if I needed one. I saw numerous customers come in after me and receive service. Waiting for 2 hours was a great insult for a tire check to see if a nail was present. I'll stick to my usual location. I normally don't do reviews but this time was a must! Waiting for results..... Ray took care of the situation -tires actually appearing from tire heaven Tom- when Ray realized what happened he promptly and professionally took care of my car. I really appreciate his courtesy. I might return ONLY if he's working. read more

The crew here is fantastic. They worked diligently to make sure I got the perfect fit, look and feel for my truck. I will definitely be back. read more

I bought 4 Michelin tires on Tuesday and on Saturday I picked up a big piece of metal in one tire. I brought it in to the shop in Durham and not only did they fix it for free but when the manager saw the size of the piece of metal he insisted on giving me a new tire. I had not bought the tire protection plan so he did not have to do this but he did. I am a customer for life at Discount Tire, when a business does something like that, when they don't have to, you know customer service is on the top of their list. Since they gave me a new tire I did think it would be fair to purchase their protection plan, which I did. Great shop, great people, and wonderful customer service. Bob Kennedy read more

I recently purchased tires and wheels from this Discount Tire location. I had a great experience as a customer. Ryan, spent a good deal of time helping me locate the wheels that were right for me. I had an idea in mind and Ryan took the time to listen to what I was looking for and find a wheel that worked. The installation was quick and efficient. The mechanics also fielded my questions, which looking back were very basic, and answer my questions in ways I could understand, which helped my understand of my own vehicle as well. I recommend this location and will bring my business back to them in the future. read more

I bought several sets of tires for two different vehicles and all of them wore down much faster the quoted expected mileage.

I had a flat on the road that I got fixed. I brought the car to discount tire to replace the other rear tire that was similarly worn. They refused to replace just the one and said that they had to do all four. I said I only needed the one as the others were all new but they would not budge. I ended up walking away and went to Midas down the road who said that my other three tires were all new and only the one needed to be replaced. Midas had it fixed same day. read more

I have used this store since it opened. I have had at least 6 sets of four tires on 4 cars. I drive in, they rotate/balance, and I leave. They never oversell. They get the tires I WANT! They don't try to sell me their specials. I order, they call, I show up, they balance/mount them, and I am on my way. I have had a couple of nails, they fix them for free. I had to get my TPM sensors replace, they are competitive and done fast. Great service, great people, competitive prices. read more

These guys rock! They are quick, respectful, and know what they are doing. The prices are great. I just needed a tire fixed (nail) and they did it for free! read more

I would recommend these guys to everyone. They are fast, friendly and honest. They fixed my flat for free and didn't try to up sell me. I will go back to them anytime I need something done because I trust their opinion and their honesty. I can't say enough good things about the service here! read more

Whenever I go to discount tire, I leave with a smile on my face, which is much more than can be expected from car maintenance. The service is very friendly and respectful. They always let me know what they are doing and recommend for future maintenance. Best of all, they explain why things need to be done and many of their services are free. I would highly recommend Discount Tire to anyone who needs their tires repaired, replaced or looked at. read more

I had a flat tire and took it to a Sears AutoRepair store where the guy plugged the tire but failed to check the pressure on any of the other tires. I woke up the next morning to another flat tire. I immediately searched for a Discount Tire in Durham and was so relieved to see they had several locations to choose from. I used Discount Tire all the time in Colorado and had such great experiences. It's been years since I lived in a state with Discount Tires and honestly, I dont' feel comfortable getting tires anywhere else. Today, the guys fixed my new flat tire and double checked the shotty work from the guy at Sears yesterday, and also checked out my other two tires just to be on the safe side. He repaired both tires quickly- under an hour and it was late on a Friday evening with several other customers there too. I couldn't believe how fast and thorough he was. Also, the guy at Sears told me I needed new tires NOW and he couldn't believe I was still driving on them. He made me feel like I was about to die the next time I got in my car. I talked to the guys at Discount Tires and they were very honest and didn't try to upsell me (who is clearly naieve when it comes to fixing my car). He told me I still had several thousand miles on them and gave me a list of tires/prices for me to go out and check around. The best part.... he did all my service repair for FREE! And these tires aren't even from a Discount store. He just told me to come back when I needed new tires and I most certainly will!!!! When you buy tires there they repair and/or replace them for the life of the tire for free. Since I seem to have such amazing luck with my car, you really can't beat this deal. I 100% recommend taking your tire needs to Discount Tires!!! read more

Amazingly friendly service...super fast turnaround...took less than 40 minutes for 4 tire change..and please hear this...the *same*exact*tires* at the place in my hometown of chapel hill was DOUBLE the price...no lie...these guys were great on the phone and in the store read more

Worst experience ever! I called spoke with Mike Youhas store manager to see if They can fix my flat tire he said no cost and bring it in. Once I get there he looks at my tires on my car and does the usual inspection to see the threadlife on the tires (all four) and see weather or not I need to replace them all. My Car is a 2008 lexus the tires are not in bad shape, def not something to replace all fours. He recommended me get the front tire done. My tire on my car that had a flat was the back rear one. Anyways he loaded my car on the lift didn't even inspect my tire came back 2 minutes later and said it's beyond repairable and that I needed to buy a 200 tire ?! Are you kidding me?! I said put the spare on and I'll go elsewhere. Drove to a walmart down the street they fixed my tire for 10.00. Will not recommend anyone going to this discount upsale garbage unless you want to be upsold by their team! read more

Our first time the service was great-not knowing anything about tires Pete was great, patient and professional. He explained the many top name brand of all weather and compared them to seasonal tires with explaining why they were or were not good for my driving style questioner. He did not force any outrageous offerings on us. Even after I consulted an outside party for help & opinion on tire selection, amazingly the outside party chose the same tires Mr. Pete recommended. Thank you Pete/ Discount Tires of Durham read more

A mistake was made in the original installation (over 4 years ago) of a set of tires bought from Discount Tire in Durham. When brought to their attention today, they replaced two of the tires for installation cost only. Great service and why customers keep returning to Discount Tire. read more

It's rare these days for people to go out of their way to make sure you get what you need. The folks who work at this Discount Tire really get that. I had a certain issue to resolve with my tire choice and they patiently worked through it. Highly recommended! read more

I've been going to this Discount Tire for at least as long as I've owned my current car (8+ years) and they are fabulous. I research tires online, order what I want and make my appointment online, show up & they install the new tires and I'm on my way 30 minutes later - no hassles, always pleasant! They top up air & rotate for free too! read more

Every single person that works at this Discount Tire is friendly and professional. I've been coming here for years and I always leave satisfied. Whether I need new tires, need tires rotated or have a flat-they get the job done. I can't recommend them enough!! read more

We usually frequent a DT in RALEIGH but found ourselves in Durham with a flat. I have to say I was very impressed bathe customer service was great. Very accommodating and polite. Checked in with each customer who entered and apologized for the wait and thank us for our patience even though we were pretty much in and out. A+ customer service. Great prices as well. Thank you read more

Overall good service but price is very high for replacing 4 wheels ONLY. They charge me $180 to swap out 4 wheel only with existing tires for my winter wheels. read more

Each and every time I go to this Discount Tires location I have such a positive experience. The customer service is outstanding, the staff are very helpful, patient and extremely knowledgable and I don't feel like I'm getting ripped off. I happened to stop by today for a car alignment because I'd noticed it was pulling to the right, and they told me they don't do alignments. However, they offered to check the pressure in my tires to see if that was causing the issue and once they replaced the air they said they'd perform an in-depth check of a specific tire that was lower in pressure than the other three. Low and behold they found a nail and patched it up nicely. Because I buy my tires from Discount Tire I didn't pay a dime. They were efficient and extremely professional and I verbally told one of the guys how impressed with this place I am. I couldn't let an opportunity to give them major props pass me by. Highly recommended!! read more