Absolutely the best place to get ripped off. Came for a simple wheel alignment and The front desk…read moreattendant with the horrible attitude and the "Technician" if you can really call them that came up with some wild story of a "car accident" when the car never been wrecked. and wanna upcharge another $140 for a diagnostics to see what is really wrong. Steer Clear of this horrible place!!

This business put the wrong tires on my rear in September 2025-Laufenn Kept one tire. I paid…read more $448.36 for Kelly Edge tires in March 2024. Gave me one Kelly Edge as a spare. In March 2026 - the Manager tell me my tires are real bad- I am discovering their error six months later and now he wants another $ 200 for more tires. I purchased in September 2 Iron Man tires for over $300.00. This company is dishonest- not trust worthy. They failed to inspect my car after the work was done to ensure the proper tires was placed on my vehicle. I paid for an alignment $155.00 in September with their "dumpster" tires on my car. These people now wants another $685.00 for two tire and alignment and tie rod that was created by their carelessness.

We've taken our vehicles to this tire and service center for many years and when it was Atlantic…read moreTire it was a convenient location with good quality service. Since it changed to Assurance Tire the quality of services has declined and prices have gone way up. Last week was the final time we will have service at Assurance Tire. We brought the SUV in for tire rotation and simple oil/filter change. Rotation was free and the oil change was $115 (similar with dealership prices). After the car was home we noticed a large puddle of oil on the garage floor and we could see the trail of oil on the street in front of our house. We brought the car back to Assurance and they said the gasket they replaced had a tear in it. The car was basically out of oil so they replaced the gasket and the oil. The next three days we continued to see new oil drops on the garage floor so we took it to the Lexus dealer. They said it was likely a cracked oil filter cover and the undercarriage of the car was covered in oil. We paid for the new part and cleaning. Assurance did not offer a discount or refund of the botched oil change nor did they offer to clean the mess under the car. They did offer a future oil change for free, but given this experience we'll pass on that. Assurance did give an estimate for them to replace the front brakes and flush the brake fluid; Lexus gave us a quote for the same at $70 less than the Assurance quote. Do you think we are going to trust Assurance with our brakes when they can't even do a simple oil change correctly? About a year and a half ago I got a quote from Assurance for a brake job on my truck which was about $200 more than I paid to have the job done at the Honda dealer. I'm not going to tell anyone where or where not to have their auto service done, but the advice I can give is to check around and maybe the prices at the dealerships are competitive or better (as in my case). I will give my trust to a business that wants my future business and shows they actually care.

I noticed my drivers side front tire was leaking air and drove over to Assurance because they were…read morenear where I live. When I pulled up I saw a lot of cars in the lot so I didn't think I would be able to get a repair done, but they got me in right away and I was out the door in less than 30 minutes. The technicians were courteous and friendly, and the service was obviously top notch. Assurance is getting my tire business from now on!

Do not go to this location, or establishment in general. I went to this shop last week, on account…read morethat my tire kept deflating and I had previously bought tires/tire insurance from them. They refused to replace the tire without charging me, because it looked like I had been driving on it for an extended period of time and the side wall was potentially damaged.. it was at most a couple of days. Then the rest of my tires were almost completely bald and I asked them to replace those as well, on account that the warranty for them was guaranteed to last 55,000 miles.. mine didn't even make it to half that. They said the warranty wouldn't apply because I didn't rotate my tires as much as they wouldn't liked and that's how my tires wore down that much. Again, an excuse. The best "deal" they could do for me was $10 off of two tires, which is nothing when the tires are almost $100 a piece. If they had gone by their own policy, I should've had all tires down for free OR at least gotten the prorated rate which isn't $10 off two tires. I ended up having them put my donut o for me and going to another shop and getting a full set of tires. They will never have business from my family or I ever again.

I got a nail in my tire and went to Just Tires to get it fixed. They are short staffed and busy…read more They told me they would be unable to see my car that day. I went home and booked an appointment. When I got there at my appointment time they told me I'd still have to wait 2 hours for my car to be seen. That's unacceptable in my opinion. I'm not impressed

Came here for the first time as I was in need of a tire change. I was going to go to another place…read morea little further away but decided to give AW a call. The lady who helped me on the phone was so sweet and calming. She got me exactly what I needed. Once I stopped by she remembered speaking with me and ensured I received what we spoke about. She had a very calming effect to what could have been a stressful situation. The price she' quoted me was much lower than where u was originally going to attend which is one of the reasons why I came here. They replaced my tire in a timely manner. AW kind of checked all the boxes for me to return in the future. Overall great experience.

So AW's has been around for a very long time and I must say some of the things in the past has been…read morea bit questionable but the prices has always been fair and service was adequate. But now the business is under new ownership and management and I must say that coming into the place was such a Delightful change of scenery. Upgrades and improvements abound and there is more to come with expanded seating in the customer waiting area and new touches to the decor. The wonderful Lady at the counter, Alicia, was very nice and accommodating. I went in to get my tire serviced because I had a slow leak the night before. I used fix a flat to get home from work but ,the gentleman who looked at my tire, discovered that the fix a flat had literally plugged the hole from inside (it tends to do that sometimes but I had to make sure). He gave me a complementary air pressure check for all four tires and charged me nothing for his service which I thought was very, very nice because he did put in a lot of effort to find any possible leaks and pressurize my tires. I thoroughly recommend this business because of the hospitality, the cleanliness, the obvious improvements and the quality of service.

Staff was phenomenal great prices very fast the atmosphere was great and the people as wellread more

Stopped by for air (Mavis on Hillsborough Rd. Durham). Carlos approached me and checked all my…read moretires. Very nice of him to do that. Have tires from Mavis and check air pressure every month. This happens often at Mavis....someone always around to assist.

This was my first time using this shop for my oil change for my Alfa Romeo Stelvio since the…read morelocation in Raleigh closed. Let me just say that my appointment was for 2pm, my car was ready at 2:35pm. The gentleman at the front desk ( I think Matt ) was fantastic. The overall experience and price will keep me coming back.

These here are Facts: in late June my car was towed here to replace two flattened tires & take a…read morelook @ brakes One Calendar week & $3.4K later got car back with new tires. However the brakes felt/worked *exactly* the same Another much more competent garage/set of mechanics confirmed both Master Cylinder & Booster had been replaced This place is good for Inspections, tires & oil changes - don't go there for anything else Do appreciate owned by local family and front desk people very nice/personable

Keke's has amazing deals on used tires and they are reputable. They have so many bays and plenty of…read moretechs so the wait isn't long at all.

I called the store about work they had done to my vehicle about a month and a half ago due to a…read morecross threaded lug. the lady over the phone said I could bring my car in I explained before going to the store that the lug was rounded off and had work done to it by myself. once I arrived at the store, I explained the issue and the owner of the store said I cross threaded my own Lugnut and that it was my fault. he then proceeded to tell me to get the fuck out of his shop. I had a receipt for the previous work as well but very rude owner waste of gas and misfed information

This location is consistent with service and customer service. I made an appointment for my annual…read moresafety inspection and waited a few hours. When my car was finished they brought it around for me as it was cold out and the car was parked in an adjacent parking lot. I always feel comfortable at this location with service.

I've used this location of Chapel Hill Tire on multiple occassions. Most recently for lube service…read moreand requested a quote on a spark plug job on my Toyota. The good - the service writers are fairly friendly. The bad - pricing appears to be above market rates. The dealer wanted $700 for spark plug change - Chapel Hill Tire was $808 - I ended up getting the job done for $480+ tax up the road at another shop. They do not give you an invoice or paper receipt - so you can't look over the work performed at the time of pick up - they are "paperless" which is in my opinion bad business and bad for the consumer. Shifting the cost of a piece of paper on the customer is tacky, cheap, and unprofessional. They will email it to you. I also got a quote for tire installation - they charge $100 more if you provide the tires from a competitor or from Tire Rack. $118 if you purchase their tires; Over $200 if you use Tire Rack tires or provide your own $55/ wheel/tire. Based on all of this experience - I can't endorse Chapel Hill tire at this time. UPDATED REVIEW: 11/24/25 I had to return to Chapel Hill Tire on Franklin St because Discount Tire attempted to put new tires on my Tacoma on Friday. They were able to do 3 of the wheels and the 4th, a front right wheel would not come off because one of the lugnuts was driven on so tight, it broke their tools. Chapel Hill Tire was the last shop to rotate my wheels and tires - which is done on each oil change at 5,000 mile intervals beacause AT tires require this level of attention. This was performed in April 2025. I did not rotate the tires and wheels in September because I was replacing the tires. Unfortunately, now I am being charged $261.00 by Chapel Hill Tire to "fix" or remove the busted / stuck lugnut. This was completely avoidable had their technician in April not driven the lugnut on so tight. I really don't like impact wrenches but most shops use them because it saves time and cuts down their bottom line costs. I was also informed, to remove this lugnut "minimal scratching" will occur to the wheel - which is not great. If the scratching is at all visible on the wheel I will have to refinish the wheel or replace it or have it repaired. $261 - Today's repair $20 - 2 Lyft rides to and from And my time to schedule this and 2 appointments instead of 1 to get my new tires installed. I will not return to Chapel Hill Tire on Franklin St and I can't endorse them any longer for any work. -CT UPDATE post pickup of my truck: Not only did Chapel Hill Tire charge me $261.00 for a problem they created - they didn't install the TPSM sensor in the wheel and they did not notify me when they called with the estimate they were having any problems whatsoever. I did not realize this until I got home - they don't print you an invoice - because saving .03 on printing an invoice is how CHT operates. When I arrived home I found the TPMS sensor in my cupholder. Now I can return to Discount Tire - to have them FIX a 2nd problem created by Chapel Hill Tire. They can look forward to a credit card dispute at this point for the full amount of $261.00.