Honesty Is Hard to Find--Which Makes It Worth Recognizing…read more I retired to Henderson, Nevada, in 2010. I love the weather, the active lifestyle in my 55+ community, and the fact that Las Vegas is only about 30 minutes away, offering countless restaurants, entertainment, and services. Unfortunately, living here has also taught me another lesson: the old saying "Buyer Beware" is more relevant than ever. Over the years, I have found that many businesses--whether in medical care, auto repair, legal services, home repair, or other industries--either overcharge for their services or fail to deliver what they promise. As consumers, we often have little choice but to trust the professionals we hire, making honesty and integrity more important than ever. To me, a truly exceptional business is one that takes the time to explain what is needed, treats customers with respect, performs quality work, and charges a fair price. In other words, it follows the Golden Rule: Treat others as you would want to be treated. Imagine how much better our communities would be if every business operated that way. While companies like this seem increasingly rare, I was fortunate enough to find one recently. I took my 2022 vehicle--with only 22,000 miles--to an auto repair shop that had serviced it several times before. I requested nothing more than a routine oil change. About an hour after leaving the car, I received a phone call informing me that they had discovered major front-end damage. I was told the vehicle was unsafe to drive and that the repairs would cost between $1,800 and $1,900. The diagnosis didn't make sense. My car had never shown any symptoms of front-end problems, so I decided to seek a second opinion. I brought the vehicle to Sonny's Auto Repair at 1000 Stephanie Place, Henderson, NV 89014. From the moment I called, I noticed a difference. The receptionist greeted me warmly, listened carefully to my concerns, and assured me they would be happy to inspect the vehicle. After spending 30 years in customer service, I know how much first impressions matter, and this one was outstanding. I dropped off the car and was told there would be an $85 inspection fee. Later that day, I returned expecting to hear the worst. Instead, I received some of the best news I could have hoped for. The technician--and even the owner, Chris--carefully inspected the vehicle and found none of the damage described by the first repair shop. In fact, the only problem they discovered was that the oil filter installed during the previous oil change had been improperly fitted and was leaking oil. They corrected the problem immediately. Then came the biggest surprise of all. When I asked what I owed, I was told there would be no charge. Chris explained that the repair required very little time and that he could tell how distressed I had been over the prospect of an unnecessary and expensive repair. Think about that for a moment. How often do you encounter a business that could have charged you for an inspection, recommended unnecessary repairs, or simply taken advantage of the situation--but instead chose honesty, integrity, and compassion? Those qualities deserve to be recognized. Because of this experience, Sonny's Auto Repair has earned my trust and my future business. More importantly, they restored a little of my faith that ethical businesses still exist. In today's world, honesty and integrity are qualities worth celebrating. If more businesses--and perhaps even more institutions--followed the example set by Sonny's Auto Repair, our communities would be stronger, trust would be easier to earn, and life would be better for everyone.

I had an amazing experience with Sonny's Auto Repair. I brought in my 2014 Ford F-150 due to…read moretransmission issues, and from start to finish, they went above and beyond anything I expected. Not only did they diagnose and fix the transmission problem, but they also discovered other issues I had no idea about. They took the time to thoroughly explain everything to me so I understood exactly what was going on with my truck. What really stood out was their communication. They kept me updated the entire time--whether it was parts being ordered, delays in delivery, or progress on the repairs. I was never left wondering what was happening, which gave me a lot of peace of mind. They even provided pictures showing the damaged parts side by side with the new ones, which really showed their transparency and attention to detail. On top of that, they made sure to test drive the truck to confirm everything was running smoothly before handing it back to me. They also stepped in and corrected a mistake made by my warranty parts vendor, which could have easily turned into a much bigger headache. That level of honesty and dedication is hard to find. Overall, Sonny's Auto Repair is professional, thorough, and truly cares about their customers. I highly recommend them to anyone who wants quality work, and clear communication.

Unfortunately, our experience with this shop was extremely disappointing…read more We originally brought our car in on June 29 to have the shocks replaced. After picking it up, we immediately noticed a clunking noise that had not been present before the repair. When we brought the vehicle back, we were told an additional part needed to be ordered. From there, communication became a major issue. Days passed without any updates, and our attempts to reach the shop went unanswered. However, after my wife posted a negative review, we received an immediate response and were told to bring the car back in. The new part was installed, but the problem persisted. At that point, we were told a "brand-name" replacement part would need to be ordered instead (why is he not using brand name products?). While we understand that repairs don't always go as planned, we were left without confidence in the reliability of our vehicle and received very little proactive communication throughout the process. By July 8, we still had not heard anything, so I called to check on the status. During that call, the owner informed me that the part had actually arrived the day before and that he was planning to call us to bring it in "within the next few days." After already waiting more than a week, this was frustrating. What bothered us most was the way our concerns were handled. When I explained that we were unhappy with how the situation had been managed, the owner immediately became defensive. At one point, he told me that he "isn't responsible for my emotions." When I expressed concern that we had been left without reliable transportation, he responded that the car was "completely fine to drive." Given the ongoing noise and unresolved repair issue, this was not reassuring. A quick google search proved that the statement was not only incorrect but negligible and could have caused major damage to the car. When I asked whether we could receive a refund and take the vehicle elsewhere, he said that refunds were not available. The conversation became increasingly unproductive and hostile, and he eventually refused to discuss the matter further because my wife had signed the paperwork rather than me, despite the fact that I was present when the vehicle was dropped off. Shortly after the call, he texted my wife and stated that after installing the new part, he no longer wanted to service her vehicle because I had been "rude" to him on the phone. To be clear, I never raised my voice, used profanity, or became disrespectful. I simply expressed that we were unhappy with how the situation had been handled and wanted to explore our options. Our frustration comes from the lack of communication, the delays, and the dismissive and defensive responses we received when trying to resolve the problem. Additionally, we were completely turned off by the fact that the parts he uses is not of good enough quality that would prevent this issue from the first place. It took three total installations to resolve the matter, the first two was with his own parts that failed, the third was with a brand name that worked. In the end, we were left feeling unheard, unsafe, and without confidence in either the repair, the customer service or the shop. Based on our experience, we would not return and cannot recommend this shop. EDIT: I had a feeling that the owner would reply. But as you can see, there's nothing that addresses the way he treated us just that he repaired the car. Yes, he repaired the car after failing to do so the first 2 times he worked on it. He let us drive off twice with an impaired car that was caused by him. Guess all that he cares about is doing the work EVENTUALLY, not doing it right or doing it well the first time. AVOID.

Rear shock absorbers were replaced this past Monday. After driving away there was a loud clunking…read morenoise that wasn't there when I brought the car in. I drove my car back to the mechanic and got it looked at- he did something/not sure. I drove away again and still the clunking is there, so I went back again to the mechanic. The mechanic said- they needed to order a part and it would come in Tuesday. It's now Thursday of the following week- I can't drive my car, they won't return my messages on the phone or email. My car now has a problem that wasn't there when I first brought it there. I really just want them to contact me back and fix my car correctly. The mechanic is rude. If you have an issue with faulty parts, don't expect him to do anything about it. Also go to a mechanic that can actually fix a car.

I wish all mechanics are like these people that works here specially Mr Justin he will explain and…read moretell you what's going on in your car and check if theres something wrong he's very honest and nice..will surely come back if my cars need fixing..thanks again and Godbless :)

Rob is fantastic. Very honest and works with the clients. Took out car there after dealership…read moretold us we needed over $5000 work and after he looked at our vehicle said "they lied". When we picked up our car, Rob went out of his way to show us the so called problem and how it all was working out. Trust Rob. He's the BEST

Professional Brake Service lives up to its name in every respect. Craig and his team quickly…read moreresolved my brake issue. So many shops would tell you that you need to replace your rotors and pads without even checking to see if the rotors can be resurfaced, just to jack up the repair cost. Craig provided an honest assessment of my brakes and was able to resurface the rotors, saving me time and money.

I've been meaning to write this review for quite a while. I had my brakes done a few months ago…read more Craig was fantastic. Mostly for dealing with me. I've dealt with a lot of shady mechanics to the point where I question everything and have a hard time trusting them I hade my front brakes done and a few days later I was driving to work and my whole front started to shake and my steering wheel was going crazy. I called Craig immediately and he had me come in the next day. He fixed it so fast I thought there was no way so I questioned it. And he was very cool about it and just said I'm a professional. And he's right he is he's very professional. Apparently the rotor was just a bad rotor from the factory. he swapped that out and I've had no issues with my brakes. I was on a month-long road trip through California. Plenty of hills, plenty of highways, lots of breaking.. and no issues. I highly highly recommend professional break service and Craig. Price was grea for, brand new rotors brake pads and a brake fluid flush.. and the work was exceptional. He's the only person I've let work on my car besides the dealer and I'd actually rather go to Craig than back to the dealer..

Great service at a reasonable price. Well informed &…read morefriendly personnel. Comfortable waiting area.

Idk if this guy was having a bad day or what but I called this shop for an estimate and a man (who…read moreI believe was the owner?) answered. He had an attitude that was enough to make me run the opposite direction. He was rude and dismissive. In all my years of dealing with automotive shops, I have never encountered someone with such poor customer service. There's a lot of competition in this industry, and finding a trusted mechanic is important to me. When I find a good shop, I'm loyal for life and I recommend them to everyone I know. But this experience? Absolutely not. If this is how they treat someone who is willing to pay for their services, it speaks volumes about their overall character. I've worked in customer service my entire life, and I firmly believe it's not always what you say -- it's how you say it. His condescending attitude was completely unnecessary and honestly disgusting. If you don't want to deal with customers, then get out of the customer service field. Simple as that. Unfortunately, I won't ever consider coming back or recommending. Clearly he didn't value my business which is fine- I took it elsewhere.

Once again - They suck! Thieves! Liars and manipulators!!…read moreDo not ever do business with them! They will violate your pocket book and lie straight to your face! Smoke coming from my stereo, paid thousands, worst wrap job I've ever seen. Took my paint off and then covered it up at their own discretion without asking or repainting on their dime. Lies, upon lies upon lies. Gave no paperwork for any new items and took old items without asking. Took some items off my truck and lost them. No costs reimbursed, no apologies, no trying to make it right. If they would take time in their customers more, rather than their own vehicles and constant personal problems, they may make 2 stars but there is no way they are qualified to be a 5 star. They lie and cover up things way too much. Never in a million years would I recommend these thieves and liars!

I can't say enough about both the shop and the Nick and Michelle behind it. I recently brought in…read moremy 2006 Jeep Wrangler TJ for what turned into a massive service list, and the experience was nothing short of outstanding. This wasn't just "fix a small leak" type of work -- it was a complete overhaul: Rear main seal Front crankshaft seal Front axle seals Timing chain replacement Radiator replacement Water pump and thermostat replacement Rear differential cover reseal Transmission cooler line repair Full oil and fluid service Complete code scan and inspection We had originally planned on the Jeep being down for about two weeks. With the scope of work this big, that would've been expected. But he had it finished and back to me in only 10 days -- a huge turnaround considering everything that was done. My Jeep now feels tight, refreshed, and ready for another 100k miles of dependable driving. But what really sets this shop apart is more than just skill with vehicles -- it's character. Nick isn't only a top-level mechanic who does custom fabrication work, he's also a man who pours into his community. He and his wife are actively involved with Central Church, serving in youth programs, Celebrate Recovery, and regularly helping through Hope for the City. When you work with someone who lives their life for Jesus with that kind of integrity and service, you know you're in good hands. It's rare to find a mechanic who can deliver this level of professional, high-skill repair work while also being someone you can fully trust as a person. I left with a Jeep that's running better than it has in years, and even more confidence in the shop that took care of it. There is no one who will every work on my Jeep besides Nick. If you want the best -- someone who not only knows the work inside and out, but runs his business with honesty, integrity, and a servant's heart -- this is where you need to go.

My Mustang's A/C stopped working a few days ago, and with the Las Vegas summer heat, I needed it…read morefixed as soon as possible. My original appointment was scheduled six days out, so I called on Wednesday morning around 8:00 AM to ask if there were any cancellations that might allow me to get in sooner. Todd told me to bring the car in, and they would take a look at it. To my surprise, they were able to inspect it, recharge the A/C, and have me back on the road the very same day. I found the team to be honest, professional, and reasonably priced. Before choosing A+ Automotive, I called five other repair shops in the area, and A+ Automotive had the best price by far. I really appreciate their excellent customer service and willingness to help. I will definitely return if I have any future issues with my Mustang or any of my other vehicles. Highly recommended!

I would never bring my car to this workshop. They are a first-class thief. They make you an…read moreinspection of the problems that the car has and they do not fix the problem for all my people. Do not let themselves be scammed by these. They are made by mechanics. They charge you as if you took your car to the dealer. Say no to the theft of your money. You work very hard so that they take it away from you...

Armando and his crew are the BEST!! He is very personable and honest and has a lot of integrity and…read morepride in his work!! We found him on Yelp 2 years ago and gave it a go...Never Going to Anyone Else!! When we went in with Grandmas car he fixed the part and then told us to come back in the next couple of days to make sure it was not leaking. You can tell he cares. He is a good person, reliable and reasonable priced. What else do you need in a mechanic with an auto body shop. I highly recommend you try him out. His place is exactly what you would expect from a hard worker and honesty. You don't need frilly place when you working hard.

Really a fantastic experience. Honest service, quick with both the diagnostic and the repair, and…read moreeasy communication. Overall could have been easily charged a LOT but came out with an incredibly fair price for only the work that was completed.