This will be the last time I take a car to this location. When I dropped truck off I explained to them I wanted them to fix what was broken. Later I was told because of my trucks age I needed more done. To make matters worst I was told they were unable to find my original problem. I hope they enjoy my money because I will not return to this location. read more

I brought several of my vehicles to the Dobbs on Sulphur Springs. I have spent several thousand dollars there. And it first I thought they were a good, professional, reasonable auto store. On the front of it it looks like oh they're giving you good deals and give me good discounts and they'll even put you in a truck and take you to where you live and come pick you up. But the more and more business I took their the more I realized they were unprofessional, expensive and like many of the other reviews of said recommending unnecessary repair. I went to them to see about tires for my Jeep. Basically what they did is they tried to do a buy 3 tires get one free but it was on more expensive tires than I needed or wanted. I went somewhere else down to Firestone and got the exact same stuff including alignment for $300 cheaper. Turns out they were acting like they were giving me a big discount on my allignment but in fact were up charging it by 85 bucks. Then just today I made an appointment for 11 a.m. for a simple inspection. It took them 7 hours and then there was no apology no anything for why it took so long. And I never got a phone call saying it was ready. Stay away stay away stay away. Go to firestone or anywhere but here. read more

$931 for a fuel pump on a 1998 Grand Marquis. This included a $130 diagnostic fee even though I told them exactly what was wrong with my car. I figured I would just pay it and move on. This occured two years ago but I recently had a fuel pump go out on a 2003 Grand Marquis and was charged less than $500 from a local shop in Manchester. Both fuel pumps are in the fuel tank. I didn't realize how bad they stuck it to me until the fuel pump went out on the 2003. Thanks Dobbs for ripping me off. It will never happen again. read more

EXTREMELY slow...30 bucks and over an hour and half later just to get air put into my tire

This location has been servicing our two family vehicles since 2008. They have always gone out of their way to get us in right away and on several occasions covered the work at no cost. They do their best to provide you with options and their experienced opinions. I'm glad to say that our (now high mileage) vehicles are still running with minimal problems thanks to their great work. :) Thank you Dobbs - Tree Top! read more

Took my car in for work on the evap due to an issue starting my car, was told it would cost approximately 1200 dollars and when I asked if there was anything that could be taken off for costs sake as it was quite a bit to spend, I was talked down to and was told "well you want it fixed don't you?" I wanted it fixed, so I told them to go ahead with the repairs. They replaced some parts in the fuel system and a transmission switch that they claim was bad. I pay my 1200 dollars, get my car, and go home. Next few days, my check engine light comes back on. It's a code for the evap system on the canister side as opposed to the tank side, any google search will tell you that much. I am then told that a new gas cap will probably fix it, which is a TANK side issue and an entirely different code, not a CANISTER side issue, and that when they ran their smoke test they found nothing so I guess I'm expected to spend more money just so they can find out what the problem is and then charge me even more when they said they'd "fix it" the first time. You'd think a "technician" with any qualification would be able to tell the difference between something a layperson figured out with a google search. So I'm out 1200 dollars, which would have bought me a running used car, and I still have issues with my car starting, and now it's leaking transmission fluid. I'm not going to take it back to Dobbs even if it's under warranty because god knows how they'll screw up something else, because it wasn't leaking transmission fluid before. I'll take a bad switch over a transmission leak any day. read more

I had been going here for years and never had a problem. Something has changed. First it took 2 days to have an inspection done. Nothing was wrong with the car, it just took 2 days to run the diagnostics. As this had never happened before, I thought it was an anomaly. Recently, I hit a pothole and two of my tires went flat. I called AAA to change them and the guy couldn't get one of the lug nuts off. It had been over tightened and stripped when the tires were put on at Dobbs. I then had to pay to have it towed. I took it to Dobbs thinking as the tires were less than 2 years old, they would be prorated. Even the AAA guy was sure it would be worthwhile to tow the car there as I'd get the new tires at a discount. Wrong! They don't prorate tires even though I have since found several places that would have. If that wasn't bad enough, I was again without a car for 2 days as they waited for someone to bring them a new lug nut. I have also found other shops that would have offered a free rental car if a repair took longer than a day. When I picked up the car, one hubcap wasn't on. I was told they tried, but it was too bent. When I got home, I sat on my garage floor and popped it on, no problem. That's when I noticed the cap was missing from the valve stem. I decided to go back and get the cap as the tire was brand new. Throughout all of this ordeal, I was never offered anything, not so much as a free oil change or a free lug nut. I would highly recommend avoiding this Dobbs at all costs. Even if you have been here before, something has definitely changed. read more

Extremely disappointed in Dobbs and specifically this location! I have 5 cars I serviced here and the manager does not seem to really care. I have had missing lug nuts on several occasions and dripping oil after changes, among other things. No corrective action or concern for keeping my business after numerous discussions. Taking my business elsewhere! read more

I had my truck in for an oil change and inspection for licensing... I was told I need to replace the brake pads and rotors. They could get it done the same day, so of course I could pass the inspection. The grand total was going to be over $1000. I paid for my "failed" inspection and oil change. Then I dropped my truck off at Joes Garage in Ellisville Mo. I did have to replace my fornt brake pads for $140 to pass the inspection. Dobbs will find something wrong with your vehicle and OVERSELL you! They tried to hold me hostage to get the inspection passed. Not worth your time or money! I will go to Joes from now on read more

Crooked company. They tried to steal my hard earned money from me twice, but only succeeded once. This happened a few years ago, but I didn't think to put it on yelp until today. First visit: I needed a state safety inspection and they are within walking distance from my house. They failed my truck because the brake pads were worn out. My brake pads were only 20,000 miles old and had over 5 times the minimum allowable thickness. I assumed the tech was trying to pull one over on me and took it someplace else. Second and last ever visit: Needed a state safety inspection and needed my tires rotated. I figured if I gave them a few dollars of work, they wouldn't try to find non-issues and would pass the safety inspection (you know, the old "they're going to get at least some of your money" mentality). I didn't ask about the cost of the tire rotation (second mistake) and let them do the work. When I picked up my truck they charged me $55 for a tire rotation. Oops, I should have asked the cost. That's on me. I got home and saw these words at the bottom of the receipt: "If you are not fully satisfied with your service today, please call our manager, Dustin." (his last name turned out to be the same as the company name). I (being young and stupid at the time) thought that this would work. (third mistake) Dustin rudely informed me that the price was the same as any other local shop. I didn't believe him, and because he was so rude to me I called every shop within a 3 mile radius. The prices all ranged from $30-35. I called back to talk to Dustin and he yelled through the phone at me, "I don't have time for this shit. Come back down and I'll give all of your fucking money back. Then you can take your fucking truck to another fucking shop from now on." After this, I called the corporate office, but I couldn't find anyone interested in talking to me about Dustin's behavior towards customers. If he had been polite, I wouldn't have complained about the price. It was my fault for not asking beforehand anyway. I was never rude towards him. I don't think anyone should talk to their customers that way. read more

bought $1200 worth of tires for a Toyota Sequoia. The tires did not last 25,000 before they were slick! I took them back and they wanted to sell me more tires. Would NOT even discuss any warranty for the old ones! I wouldn't get tires there again if they were free! read more

Well I have used Dobbs since we moved to Ballwin. Never really had any issues with them. Their tires were priced along with all the other guys and very close to my house. Well that has changed. I took my 07 Jeep in for an inspection a couple of weeks ago. They called my and said it failed due to bad lower ball joints, one tire was bad but I needed to replace both on that axle, and of course my Rack and Pinion needed to be replaced because they saw a drop of fluid on their floor. The bill was right at $1000 so I told them no, I would look at it. In my opinion the tires were on the verge but ok no big deal, the lower ball joints were bad after I looked at them. I purchased two lower control arms for it with all bushings and joints for $46 for the pair. Two hours later good as new. Ok so legit issues that needed fixed. Now comes the rack and pinion. While i was under the Jeep i searched everywhere for leak. All the lines were dry as a bone, the shafts were dry with no leaks. I did clean off the cross member because it had some oil on it that might look like a leak was there somewhere. There was a small leak around the oil drain plug because the gasket was missing. Replaced that and let the jeep set for two days in my garage on cardboard and "NO" droplets or leaks were visible. So my problem is they made an assumption that would have cost me big bucks and they had no clue. I purposely got my new tires at NTB just on principle. I took it back today with new tires, new lower control arms and nothing done to the rack and pinion and is passed.Wow, who would have known. It leaves a really bad taste with me and I am not sure i will ever go back. Maybe just for tires but nothing else. read more

Took my vehicle to Dobbs for a simple oil change. They called a short time later saying the right rear tire had a screw in the sidewall of the tire and cannot be fixed, also had a slow leak. Have been driving the vehicle and never had a problem with a slow leak at all. Went to pick the vehicle up and the screw was way up on the side wall. Have no clue how it got there and it was a weird screw (one you wouldn't find often). Right away he started pimping me for new tires. He gave me a bid and it was for the wrong size tires. I should have listened to my wife who told me don't take it there we've had too much problems with them in the past. I thought what can they screw up it's a simple oil change. Last time I took it there for an oil change they broke the end off the dip stick and I couldn't check the oil. That happened twice. This is the last time these losers are screwing me over. I can't prove they put the screw in the tire but I really don't see how I could have picked up a screw that far up on my tire, especially given that type of screw. Don't take your vehicle there. read more