Upon arriving employee was friendly however I ordered the chicken, spinach, mozzarella cauliflower crust pizza, but got the original crust instead. For my drink, I chose 7-Up, but was told they only have starry and only in bottles, no ice, but when my pizza is done, I was told they were out of starry and had to settle for Dr Pepper. We were originally told the pizza would be six minutes, however, in 15 minutes had passed we went to the counter to find the pizza just sitting there. Had to go back to the counter and ask for plates and cups since they didn't have a 20 ounce soda I received a 2 liter instead. When I said at my table, there was Parmesan cheese all over it, dried splattered soda on the walls, the windows were smeared up with greasy child's face /handprints, trash on the floor, and filthy dirty baseboards. During our time there, no one walked over to even ask how things were. Not only did I receive the wrong type of crust, but the pizza had very little sauce or cheese, which made it rather dry. Kind of like eating a cracker. My friend ordered a sub which did not have but one thin layer of meat on it, but tons of lettuce. Would not recommend this location. read more

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Smh hadn't had donatos in a long time. Husband just brought up a cauliflower crust pizza for me. Picked it up in the drive thru window The pizza looked like someone shook the box before handing it to him, and a bunch of random cuts which resulted in pieces of pizza the size of a Lego. The wings were so heavily seasoned with dry rub and then tossed in something wet that they were inedible. When we called the store there was zero care from the manager. She just said "do you want a refund", ok hold on. Donatos used to be a staple growing up but after giving them a few tries the last couple years we won't be returning. read more

Donatos Pizza - Hibachi chicken cauliflower crust pizza - Pizza Near Me - New Albany, Ohio

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If I could given negative stars I would. Clearly not every piece is important. We ordered a very veggie pizza to be picked up at the window. While ordering it the app now prompts you to tip on "take out". I have issue with it automatically assuming i want to tip. Tipping is for good service. Thats why its a tip. How can you tip if you havent seen your pizza or experienced service as its all on an app?? Well this location-- pizza there is inconsistent. And today was no exception. First when we rolled up to the window to pick it up. We had to wait a bit before even realized we were at the window. The guy who saw us was pleasant until he went to get the pizza and looked at the receipt showing no tip-- then his attitude noticeably shifted to grumpy. We open the pizza, it looks good. We go home Taking it out I notice the edges are charred. No big deal but look at the bottom and no char. So weird. The edge pieces didnt feel Crispy. We go to serve the inner areas and the dough is looks uncooked. We taste it and well. Yuck. We call customer service. Get Debbie. She kept saying have you called the store. I keep explaining this isnt the first bad pizza from there. Like one out of four orders is done correctly and that falls on deaf ears. She tells us to order it well done. I kept explaining we order this all the time the dough is not due to the veggies. This isnt cooked fully. Again she tells us to go to the store and return it of get a new on for free. Incompletely felt unheard. Jane Grote: not every piece is important at New Albany Road. Usually our pizza is burnt or cold at this location. This time its inedibly not cooked enough. It had nothing to due with veggie moisture. And that why I never add a tip here. read more

Donatos Pizza - How can the edges be burnt but the bottom be uncooked? - Pizza Near Me - New Albany, Ohio

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We order tru AI. That in itself was really bad. We went to get it(16) miles. When I went in it was very crowded. They said the AI didn't call it in. Trust me it did. I asked the mngr could they order it. He said they had no one to take the order. I told him there were no less than 8 people working. He said there was no one to take the order. I left and called corporate. The mgmt in Corporate said they would be making a visit the next day to that Donatoes. Guess what? They didn't go. They also said there would be a 20 dollar credit. There wasn't. I know it doesn't faze them but I wasn't going back. I don't like AI nor Donatos. The pitts. read more

Save your money and go somewhere else. I don't know if just this location, or what. But we hadn't had donatos pizza in a long time. Friday night, long week, was hoping to feed my family with this order. I ordered 4 items. Pepperoni and Cheese pizzas, a Big Don sub, and asiago cheese bread. HOW can this go wrong. I had no substitutes or changes to their menu description. Basic order. The Crust was burnt on the bottom, NOTHING had any good flavor whatsoever. Family tried it all, but hardly ate bc it was so bad. I had to throw it all away, bc we didn't even want the leftovers. The price was great for all of that .... but clearly they are skimping behind the scenes somewhere!!! So Disappointing from a classic in the pizza business. read more

Worst experience ever! Our order was missing items and what we did get was incorrect. Brandon refused to remedy the situation and blamed it on DoorDash. Sorry- don't tell me you can't fix it. You can. Donatos should shut down this location based on the numerous bad reviews. read more

Guess what everyone? This Donatos is using A I to take your order. It took at least ten min to order a medium pizza. After many mistakes and verbal messes my order went thru. 15 min drive. Got there and the counter guy said the AI never gave them the order so that blew our dinner. Done! Went to Pizza Hut. I called corporate the next day. Got nowhere. They just don't care! I can't handle the AIs that companies are using. They're causing people to lose their jobs and C/S to fail miserably. read more

very difficult to order on line; always something goes wrong; just today received a message that "something went wrong", order canceled, unable to fulfill this order; find something else??!! when you do pick up they are always late with order. Unfortunately, this has gone on for years, although when they do the pizza right it is excellent. read more

We gave up on this Donatos location years ago as they were notorious for messing up our orders. 10 years later and they're still capable of screwing up even the simplest of orders. 2 pizzas a salad and two drinks.... They didn't get the second pizza on the order despite the fact that I ordered in person and was asked to repeat each item. Don't bother.... read more

This store is poorly ran and management is unprofessional. I asked them to remake a pizza because the first one had no cheese. This was the result, it felt as though they did this on purpose after the manger tried to refuse to remake the first one. This store can't even properly make a pizza or even cut a pizza. read more

Donatos Pizza - Half pep half cheese - Pizza Near Me - New Albany, Ohio

the manager here is extremely rude and disrespectful. I will not be coming here again with the horrible customer service experienced.

One of my favorite chains of all time. I think the cheese is different than other pizza places. Get the mariachi chicken or beef!

I gave this donatos another chance after having about 4 bad experiences in a row here. The past 4 times that I ordered from here, we had waits over an hour longer than estimated and cold pizza when it was delivered. I understand during COVID that they may have been understaffed and decided to give it another try. This experience was great! The pizza was delivered 20 minutes before the estimated time and the pizza was very warm. I got the individual pepperoni pizza (well done) and the green goddess salad (new menu item). The green goddess salad comes with tomato, green pepper, cheese, bacon, lettuce, and spinach. I added banana peppers to mine. Also, I highly recommend the green goddess dressing! I'm glad I gave them another shot because I really enjoyed my meal and experience this time! read more

Donatos Pizza - Individual pizza and green goddess salad - Pizza Near Me - New Albany, Ohio

Don't waste your time. Order went through Door Dash and was not even in the system. Very confusing and not customer friendly. Ever since McDonalds bought it, it has been down hill. Get your pizza someplace else or show up and order it. read more

Food is always good got the Big Don and a large pepperoni pizza in Erie, Pa. I grew up near Whitehall, Ohio and started my Donatos love in 1976. Service was friendly and food was out promptly. Nice location with room inside and outside with a nice view. read more

Worst Pizza ever! Ordered online expecting good delivery...instead my order was passed over to Door Dash. Pizza delivered was ice cold. And 25 min. Late then what was promised. Store manager refused to take my call...Associate said it was a Door Dash problem. Donatos off my list forever. Terrible Food...Terrible service! read more

Donatos pizza is always great, but the service at this location is severely lacking and slow. Employees seem tired today and uninterested, pizza is 30 minutes late as I'm writing this, with an estimated 10 more minute wait time. I usually do pick up window, but had to go inside today to ask for my order again, it was pretty dim, but seemed nice, not that I'd ever eat inside. While the it's always great food, but this location is not run very well at all. read more

Ordered pizza online last night for delivery Sunday at 7pm. Our pizza arrived on time however was not completely cooked. Our veggie pizza is still dough, the cheese bread is half cooked as is our second pizza. I've been on hold to speak with someone for 25 minutes and no one answers. These pizzas were clearly rushed and not fully cooked internally. We'd like our money back at least if we could get a hold of anyone. This is our local shop and it's not the first time we've had issues with orders. I understand being short staffed but we still paid full price $60 with tip for food we can't eat. Not okay. read more

Donatos Pizza - Pizza Near Me - New Albany, Ohio

I grew up ordering from the original Donatos before Jane Grote was born. Simply stated the New Albany Donatos is so substandard it defies a rating above zero but one is the lowest option. Even with double pepperoni, the toppings are not "edge to edge." The bottom of the crust was soggy yet burned. I tried to call the store but was on hold until someone hung up 45 minutes later. A picture is worth a 1000 words, each word screens OMG! read more

Donatos Pizza - Pizza Near Me - New Albany, Ohio

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Good as usual! Very organized. Quick and hot!! Courteous employees ! Easy in and out service too!

Don't order! 28 people waiting at the door and manager refuses to go to the window stating he doesn't have time! I wasted 40 mins in line and gas for nothing! The worst ever! read more

Good pizza but terrible service. I know it's hard to find people but with nearly 99% profit on these pizzas pay for better staff or hire some high school kids that care rather than this bunch of lazy scrubs. read more

ordered a pizza with chicken, pickles and French dressing. Received a pizza with chicken but without the pickles and the French dressing

Best pizza we had since moving to Ohio and their delivery service is amazingly fast! I haven't ordered delivery because it takes over an hour to delivery but not Donatos! They delivered before their expected time, from ordering online to delivering- 20 min! AND the delivery guy checked if our order was right and made sure we weren't missing anything! He was very nice! Great job! read more

You gave me the wrong pizza. I ordered online a simple pepperoni and bacon. Tried calling the store and nobody answered. I want my money refunded. Won't be ordering from here again read more

I've tried to order from here a few time using the app but it never works. So I had to use the automated system to order my food and it's so frustrating. This week our food took forever to come out. The lady working there told me she couldn't find my order and that she was looking for it. I asked her to make sure there was Italian dressing on my sub because I had to order over the phone using the automated system because the app once again wouldn't let me customize my pizza so I could order. I even asked her to give me 2 packets of dressing (gatekeeper).What's the use in have points on this app that you can't use? I got all the way home and not only was one sub messed up but two. I had to drive back up there and wait again for a sub. Meanwhile my pizza is at home getting cold. I understand that they were busy but this is your job. I'll go out of my way and go to Easton if I ever eat at Donatos again read more

When the customer is wronged and the manager (W) claims he has no ability to bypass the system... and takes no initiative to offer anything to make it right. Well, my pizza is overcome by the bad taste in my mouth! read more

Full transparency, this review will detail our experience with this New Albany Donato's location from a few years ago, I just forgot to write it at the time, and a friend reminded me about it. I would always order a separate pizza extra light on the sauce for myself, as that's how I like it. It always had the same amount as the other one. Finally, when ordering again over the phone, I was very adamant about "extra light on the sauce," and mentioned my dissatisfaction the last 3-4 times. I was assured it would be perfect. It came with, no lie, more than 1/2 inch of sauce. Big ol' FU, so unless they're under all new management and staff, this is what you can expect relative to hoe much they care about your satisfaction. I spoke to the store manager and the regional manager. They were supposed to refund, and despite repeated phone calls they never did. Then we moved. 100% true story. read more

As a recently diagnosed diabetic I am not supposed to eat pizza anymore however I did find a loophole. Donatos has one of the most delicious cauliflower crust pizzas anywhere in Columbus Ohio. I order from the store in New Albany every single Friday and will continue to do so because it does not make my blood sugar spike they are very reliable delivery and how they make my pizza read more

THE WORSE CUSTOMER SERVICE EXPERIENCE! We ordered at 5:23. Was told it would be 25 mins. We get there and wait 30 mins before even asked our name to pick up our pre-paid order. The person I. Front of us that also waited they lost his order, the lady behind us they lost her order. Oh and they lost our order!! Wtf is going on here??????? read more

Don't bother. Waited 7 minutes only to be hung up on. What a joke! I will never order from this garbage place again. The manager, assistant manager, cooks, etc are all POS's! Not one of these SOB's felt the need to answer the phone. You have to be kidding me. read more

This store for a long time had excellent food. The last few times I ordered the wings were burnt probably the oil was old. Subs are sloppily assembled. read more

My pizza had a hair on it, I see the employee in there clearly displaying they don't wear caps on to cover hair. Disgusting. I complained, no reimbursement, simply redid the pizza which ok whatever but they rushed it and cheese wasn't crispy like it should be. Not happy at all with this location read more

The service is terrible, the food is even worse... even for a fast food pizza place. Worst Donatos I've ever been to, the high kids working there clearly don't know how to follow ingredients or don't care. We're asking the bare minimum as customers here and still disappointing. read more

This review is for people from NY or NJ. If you're thinking you want some pizza right now - stop. It keeps happening to me - it's part of our DNA to want pizza/ crave a slice - so I get Donatos. And then - I'm pissed. This pizza makes me hate pizza and I LOVE pizza. It's seriously the worst. Garbage. Disgusting. Shouldn't even be called pizza. That the people of Ohio love it so much makes me hate living here. Ohio is great and the people of Ohio are great. But they don't know pizza. This pizza sucks. And - just to be noted in the time of Covid - no one working there was wearing gloves. Disgusting. read more

Worst pizza ever. Even the mushrooms on top are badly burnt. I live 1/8 mile past their limit but have delivered to me in the past. Except for the girl. She was rude in the past and she is rude again. I haven't eaten since 6 am and I am Hungary and tired. Looks like peanut butter with the salad (it wasn't burnt). Obviously they don't watch their own commercials. read more

Donatos Pizza - 7" pizza with tomatoes and mushrooms. - Pizza Near Me - New Albany, Ohio

I had a ham and cheese deliver it was ice cold the driver did not deliver it to me delivered to the company door and left it outside. I called the store talk to the manager and the manager with making excuses for the driver. read more

Don't tell me an order time and then after you take my money don't send an ETA update until I call and after waiting 90 minutes on food you say another 30 minutes till it's even in the oven! If you can't deliver food on time then turn off delivery options. Just garbage and not worth the hassle even for okay pizza. read more

Have called 3 separate nights in the span of the last month just to be on hold for up to 30 mins then someone picks the phone up then hangs it back up immediately after. Won't be calling them ever again its sad I can't even call an order a pizza anymore pathetic I'm not downloading some app and making an account to get a pizza I just want food. after reading the reviews I'm not the only one and here lately with the same experience seems that's how they deal with calls now.... the one time I did eat there about two months ago it was horribly thrown together crap and undercooked. Save your time and money and order from a small time pizza shop or at the very least a company that appreciates its customers. Like most have said with 99% profit returns on these pizzas you'd think they'd step up and offer a livable wage and actually get some decent staff that actually does their job but you'd be wrong! Never again donatos ! read more

Ordered food almost 2 hours ago and currently we have given up on waiting. There is no way to call the store or driver. I understand if they get lost but call us. But for the driver to never show?! Seems really shitty, but from the comments, it seems to be the norm for this Donatos. read more