Ordered online so I could just swoop in a pick up. Got to the location one minute after my promised pick up time- walked in to the front counter and was not greeted/approached/acknowledged for a good 6 minutes. And it wasn't like they were strapped for workers- I saw several people anger in and out from the back- one even walked right past me and out the front door. A simple pick up ended taking 10 minutes- even though my order was ready before I got here. I will say that once the young lady asked me my name, I was given my order quickly after that... but I spent a lot of time being ignored before that. Service is lacking at this location. read more

Pizza was burnt and the supposedly bbq boneless wings were not good at all. Would recommend going elsewhere. read more

Jet's Pizza - These are the boneless bbq wings you get from this Jets location! Highly recommend you go somewhere else! - Pizza Near Me - Columbus, Ohio

Room-mate ordered a Jets. Ours is a 2 min drive. Best pie Ive had in a very long time

Had a pizza delivered by doordash from jets. So bad it was inedible. It was greasy and the sauce was bitter. I called the shop that made it. Woman who said she was manager did not want to hear about the pizza. She claimed to not have any way to verify it. She didn't want to hear this courtesy call. She couldn't get past that doordash was not her responsibility. I finally told her to shut up about doordash! Terrible pizza, terrible management. Only thing good was actually doordash. read more

I just received the hottest pizza delivery ever! The 8 corner and cinnamon sticks were awesome....had to actually wait for them to cool off to eat! Kudos to pizza makers and delivery guy!!! read more

I had a unusual experience in which someone showed up to claim my order, paid, and canceled the order so that when I showed up there was no order. The little manger lady was so nice and willing to rectify the situation at any cost. She ask me to pull over and wait 10 min. while she remade the order. Also, I asked her to replace one of the pizzas for a different one and she had no problem doing that The order was made around 20 minutes or so but quickly considering. I don't know her name but it was 7-5-24 around 7:30 pm and I just want to thank her. read more

We have lots of options for pizza with thin and crispy crusts on this side of town, but when my family and I want a nice thick crust and lots of sauce, Jets is our go-to! Their 8-corner pizza is delicious and cheesy bread is great. We recently got the Eugene specialty pizza and it was awesome. Delivery is always either on-time or early, and service is great in the store when we do pick up. Parking is right in front of the store, so it's easy to run in and grab your order. They also sell pizza by the slice, which we've never gotten but would be a good lunch option. read more

Jet's Pizza - Eugene Supreme Pizza (so good!) - Pizza Near Me - Columbus, Ohio

Customer service is very poor here. The employee named "Mia" was extremely rude to us. We are visiting from out of state for military obligations. When told our total my husband said wow that seems like a lot for the little we are getting. Come to find out we had been over charged. We had to wait for someone at the counter for a while just to let them know and to get our money back. When we got back to our hotel my husbands pizza was all wrong. Was supposed to have no onions on it and hand tossed. What he got was deep dish and onions on it. Horrible place truly wouldn't recommend to anyone. As we plan to let a lot of people know about our experience including corporate. read more

Service at the Sunbury ohio location is a joke! The manager is rude and doesn't care if they put you out one bit! Ordered pizza online at 4:50, says pizza will be ready at 5:10. get there at 5:20 and they didn't even start the pizza. They said that the printer didn't print out the order but they will get it ready now and will be ready in 20 mins! Really? We have to wait another 20 mins? Manager said they have been having problems with them printing out the orders. Well don't you think if this is a reoccurring issue you would check non stop for orders that are coming through?? Absolutely no apology from the manager, instead, he acted like he didn't care if they was putting us out! He needs some training on customer service, To learn how not to be rude And to actually be apologetic for THEIR mistakes! Not blow it off like it's no big deal! read more

The pizza is good but the service is bad, at my last and final visit there. I am paying cash this year and reading my receipts. I was due $4.02 change. The lady gave me the $4 and when I asked for my change she looked puzzled. Long story short I informed the lady that by not giving me my change was stealing. Still no apology. Stated she was out of change. Finally the manager brought change. All she had to do was ask for change from manager. I mean they sell 14.99 pizzas you would think having change is simple. it was she too lazy to ask. Wow. read more

I step above Domino's, if you eat it all hot. It's even with little Caesars in my opinion.

Pitiful display of poor customer service. This location is a last resort sadly. I really enjoy Jet's but I won't be doing this location again. Honestly ALL the employees I've ever had an encounter with at this location acted like they couldn't care less about the customers experience. read more

My wife and I love this pizza and have been ordering weekly for almost five years. The company in the last few months updated there computer system and it has become a pain to order online. I do however like ordering this way as you can see all costs added to the order as the order is being made. Tonight I ordered as normal and did not see any pizza in over an hour. Called the store and they did not receive an order. They had me check my order and the order was placed in their Grandview store. Called the Grandview store and they said they did delete my credit charge. So all in all, we do like their pizza, but there website sucks big time, especially since their "updates to the website!" We are now looking for new pizza shops that we can support out here near Reynoldsburg. read more

Love it! One of my fav's! BLT with a turbo crust is to die for! Hits the spot when you want a hug on the inside! Sooo good!

I was hanging with some friends that recently moved and we were all pretty hungry. We jumped on Yelp to find a pizza place nearby and Jet's popped up. I was a bit leery about ordering from Jet's because other reviews were reporting subpar experiences, but I gotta tell ya, we must've drawn the long stick because it was pretty awesome! The pizza arrived right on time and was hot and tasty. We spilt the pizza into two different types and it was delicious. We demolished the pizza in short order and all agreed Jet's deserved to go the reorder list. read more

If I could give less than one star I would! After waiting over an hour, I was told to hold for a manager because my order to NOT showing in their system. Another 4 minutes later Manager Rick Informed me that a driver came to my address and did not get an answer...WRONG! Because we were waiting in a pizza. I hung up and checked my account....of course the cost was deducted! Called back and RICK said I don't know what to tell you except your money will appear back in your account in..... Two days or so! No apology no we will resend (if in fact it ever left) CALLED DONATOS....and will stick with DONATOS.....Shame on you Jets!! Lesson learned read more

They make the best deep dish pizza I ever eat, I can't say the same for the steak & cheese deli, there was only the shadow of the steak and the cheese....... I trashed 7.99$ for it, but I'll come back in there for their fantastic pizza, for sure. Really good the delivery service, they are 5 miles away from me and I got the order in time. read more

Jet's Pizza - Just salad, no steak no cheese - Pizza Near Me - Columbus, Ohio

This is hands down my favorite pizza. I've tried several other pizzas at the behest of my husband who likes to try new things, but we always keep coming back to Jets. Not only is the pizza phenomenal, ordering ahead online is so easy, it's always early, and the people are great and thoughtful. read more

Only gets 3 stars because the pizza and breadsticks are absolutely amazing!! However, every time we order from there they mess it up! This happens every time without fail. When it happened enough and we finally asked for a credit of some sort, it was only $5! On top of that, the staff seems very unprofessional and sometimes rude. I get that it's just pizza, but I worked in the pizza business for 4 years... it's not that hard people read more

Called to order when I live 9 min away. They said it was too far. When I was asking the lady about the directions she hung up on me ! I called back and told the manager and he was just like ok sorry. I just thought it was super rude customer service because I wanted to place an order and pick it up. read more

My son and I placed an order for takeout after hearing good things about their pizza. The pizza was nothing special. We ordered a handtossed pizza and probably should have stuck with their deep dish. We also had an order of buffalo wings. The sauce was good but the wing were battered and mushy. read more

I love Jets pizza. I'm a fan of east coast pizza and their hand tossed pie really get me going. There aren't many pizza places in Columbus with bubbles in the crust and I love that. Delivery was also right on time a little early from the expected 45 minutes in fact. Super tasty. I'm so happy. read more

Jet's Pizza - Hand tossed cheese za - Pizza Near Me - Columbus, Ohio

Sent out a flyer that said "50% off your entire order" code didn't work online and upon calling and placing an order they only allowed the code to be used for a 1-topping pizza. poor service, will not order again. read more

Corporate was decent but would only offer a $15 credit even though the entire order was $22. I respectfully declined as not even FREE is cheap enough to go back to them. They refused to refund GrubHub also meaning I had to go through a bank dispute to get my money back. read more

Not worth the money, especially when multiple items come with hair in them. Will never order again. read more

Jet's Pizza - $58 order and my first bite had this in it. Never ever again. - Pizza Near Me - Columbus, Ohio

I recently moved here and always loved thick crust pizza from back home. Their deep dish pizza definitely hit the spot. So easy to order online and the delivery time is usually sooner than quoted. Will definitely order from them again! read more

This is my new go-to for pizza. I'm not addicted to pizza like so many are, but my boyfriend is and he agrees this pizza is good! Good price, thick crust, yummy sauce and the jets bread is great too. Pizza is becoming more a ritual now with Jets. read more

Overall, it was a flavorful pizza. I like a sauce that does more than wet the crust and Jet's sauce does than. The cheese is a bit chewy and the crust is a bit dry. The pepperoni also curled, this point toward a long bake time. I would suggest a higher bake temp and a shorter bake time. Try to pull some heat off the top to avoid breaking that cheese. I give 4 stars, because i believe the ingredients are right and there is potential here. read more

Pizza tastes good, but there was barely meat on it, The coupons don't work even though not expired.

Pleasantly surprised at how good this place is. Ordered delivery and it arrived in 25 mintues (thumbs up). Got a large, one topping, deep dish and some honey bbq boneless wings. Everything tasted great. Had the perfect amount of sauce (imo) and you could taste the herbs in it. Nice crunch of cheese all around the crust...the pan they baked it in must have been seasoned nicely - flavor was on point. read more

Very unprofessional.. Stated they transferred my order to a location further than they were located. Did not call to verify changes.

The 8-corner Jets pizza with turbo crust is the best pizza in Columbus! I usually get it once a week because it is so addicting and the quality is perfect every single time. What impresses me most about this place, though, is the friendliness and professionalism of the staff. Generally you don't think of "professionalism" when you're talking about a chain pizza restaurant, but this location really is. When I call to place my order they are happy and efficient, not sounding like miserable drones at other restaurants. When I go to pick it up I'm greeted with smiling faces, and I really enjoy looking through the glass at the pizza-making area where everybody is working hard. It's great to see such positive attitudes and work ethic. They are why my pizza is perfect every time. read more

Have had pizza here twice now, and both times it's been fantastic. Fantastic midwest pan style crust (golden, buttery, spongy, so good!). Don't let Cathy's negative-nancy review deter you (2/3rds of her reviews are 1 star?), it's worth every penny, with or without a coupon! I only wish I was lucky enough to live in their delivery zone. read more

Terrible customer service, spoke with the manager Justin and all I can say was easily the rudest manager I've ever spoken with. Heard other things ppl talk about how terrible the service is, I hope they close and a good restaurant with good customer service moves in. read more

Great pizza and a good menu of others .the location is convenient and the staff is very friendly

Overprices for quality of Pizza & Subs. They advertise coupons, but when i got to this place, the had doubled the price. I will never go there again... live so close. Not the best choice for true pizza. read more

Just finished my pizza and wish I ordered more! Everything was delicious and delivery driver was fast and nice. Definitely going to get it again, and again... read more