Dr.Ross has been there for our Family for the last 2 losses of our pets. Overall he Won't sell you on any "life saving needs" He is going to be short and sweet, he won't sucker you out of a lot of money. However if your dog has some crazy stuff going on you might want to Spend the bread and go somewhere that will read more

Dr Ross and his team have been absolutely amazing to me and my family in such times of need whether it's at calls out in the field for cattle or horses or just recently we lost our magnum our dachshund was needing to be put down.. we brought him in . Dr Ross and his team through all me and my families bawling was able to comfort us in such time of need and even sent a memorial card with his paw print inside front us. Words cannot explain the professionalism this office has and the true care for clients and owners alike. Thank you for your amazing service in our roughest of times. read more

Our very best Veterinary in Tracy! While living in Tracy for over 20 years we have tried most vets in town, which have charged us over $200 per visit. With four pets over the years, when it's time to make the hardest decision for our own pet to pass on, other vets in town got to say "when", making it very difficult for our family. Dr Ross gives you all the options to consider, to give your pet the best remaining life, but he allows the pet owner to decide what is best for them in the end, when our own pets have lost their quality life. Thank you very much Dr Ross and staff! You have always made it a beautiful, comforting, peaceful and most of all a humanely experience for our family! You are all #1! read more

My Dog Shadow was 19 years old. He was suffering due to his age. Dr Ross took him in and helped him end his suffering. He was put to sleep while I comforted him. He was very kind and considerate. Thank You!! read more

Dr. Ross gave my dog the wrong shots and threw me out when asked to explain what happened. This was my first time being seen by Dr. Ross for this particular dog. I came in to get a simple rabies shot. During the visit I had my records in hand to give to the vet but he did not look at them or ask me for them. I told him that I needed a rabies shot so that my dog could go to the groomers. He accidentally gave my dog a different shot she didn't need that instead made her sick. When I took her back to get the rabies shot that I still needed, I asked him how this happened? I asked if he had her records on file and he said that he did. He was very dismissive and handed me off to the receptionist. The receptionist then told me that they had no records for the dog. Which means that he did not look at any of her records before administering medications as well as not giving her the medication that I requested. The doctor bursted out of an exam room to tell me to leave while I was talking to the receptionist. He told me I wasn't from the area so I should just leave and not come back if I didn't like their service. When asked why he didn't look at the records before treating the dog he threatened to call the police and went back into the exam room. This is my hometown and has been my family vet for years, so I was very surprised and confused when he refused to have a conversation with me about it. The receptionists also called my grandmother who lives in the area to have her pay for the rabies shot, instead of talking to me about it in the office. The receptionist told me I could not have the paperwork for the rabies vaccine until I paid for it. He originally charged me the price of the parvo shot, which is more expensive than the rabies. I basically paid this vet to make my dog sick. My dog needs to go to the groomers so I paid it, but this was a horrible experience. While paying for the rabies shot, the receptionist told me this has been happening a lot. The doctor was incompetent, rude, showed no humility and was very defensive when confronted about the mistake. A mistake that made my dog sick. I do not feel like my dogs health was valued at all. So if you value your pets health, take them anywhere else. read more

Dr. Ross botched my puppy named Lily spaying surgery, which resulted in her death. Dr. Ross was neglectful after my Lily pulled out a stitch even with her cone on. When he checked her two days after surgery, he said she was fine and did not need a medical sweater for further protection from chewing her stitches. I even asked for one since she managed to pull out a stitch with a cone on and I was concerned she might chew another. Given Dr. Ross knew this, he clearly stated that she did not need a medical sweater because there are 3 layers of stitches and there should not be further problems. Within 12 hours my cute little Lily's insides were coming out through the one stitch that had come out the day before. The stitch he had said was no problem. This resulted in her graphic and gruesome death. Mrs. Ross, the office manager, who is the most uncaring cold person, who had zero compassion for my loss only blamed me. I asked for a refund for the spaying surgery and the fee to have Lily euthanized by the ER vet. Mrs. Ross refused and continued to blame me and brag that Dr. Ross had taught all the vets at the Standiford ER Veterinary Hospital in Modesto, CA. Her whole demeanor and response was inappropriate. She had no idea what had really happened. She assumed I was neglectful, and it was unheard of for her husband, Dr. Ross, to have possibly made a mistake. It seemed to me that the 3 layers of stitches did not hold in my puppy's insides, and they were gruesomely spilling out. I had never heard of such a thing happening nor have many other dog lovers/owners I have since spoken to. Tracy, CA is a very small community and Dr Ross came highly recommended. But, even so, it is still possible for even the best to make a mistake or misjudgment as was the case. He misjudged that Lily needed a medical sweater, which I had never heard of except from his nurse. He should have listened to his nurse and respected and fulfilled my request for a medical sweater, which again, many people I have since spoken with have never heard of. Bottomline I absolutely would never return to Dr. Ross nor recommend him. On the contrary, I recommend that no one ever use his services again and I do not make this recommendation emotionally and make it after serious thought and reflection. Dr. Ross will not give me a refund, pay for the euthanizing, pay for my Lily's or my pain and suffering, all of which I am suing for simply because of their lack of compassion and lack of even giving their condolences. I am beyond sad and continue to grieve all while trying to get the gruesome images out of my head of which I continue to have nightmares about. An unnecessary end to a beautiful loving husky puppy whose spots looked like hearts as many agree including Dr. Ross' nurse. Thank you for reading this review. And, in the future, demand a medical sweater and a cone for any surgery you have performed on any of your animals/pets. Please stay away from Dr. Ross' medical practice. read more

I went to Dr Ross 6 years ago with (at the time) 6 year old shih tzu / havanese mix who had reoccuring pancreatitis. I came to Dr Ross for a second opinion after her regular vet had hospitalized her 3 times for it (1.2k each time). he told me to put her on a mild whole foods diet and give her pancreatic enzymes. Her pancreatitis went away and she has been fine since. it was night and day. She has lived MUCH longer than we thought she would and she's still just as healthy as she was before. you wouldn't guess she is 12. He's that doctor that you go to where you walk out with solutions and feel heard. read more

Dr ross is awesome! He has treated my cat and will be treating my other 4 as the need arises. He is a no nonsense dr, gets straight to the point, doesn't charge for unnecessary tests. I referred my neighbor and I even went with them, their dog has allergies and we had the paperwork from the previous vet sent over (previous vet wanted to charge for exam and shot) due to dr ross getting the info he needed he was able to waive the exam fee and give the dog her allergy shot. He also gave them a medical shampoo at no charge and future visits that are regarding the allergy will not have an exam fee! The staff is great and so is Dr Ross! They are rockstars! read more

So far good. I like dr ross. However I only had my dog seen there one time. My issue that I do have is everyone is not being safe. No one had a mask on and we are not living in times where that is okay. I question if they really care about the animals if they don't respect the prospects and customers in regards to safety. I understand some people don't want to wear a mask but for the safety of others that have underline health conditions you should as any type of business. Don't put political views on display cuz that is how we see it. I don't care who u vote for and I don't want to know I just want to be respectful to you and you respectful to me a a new client. read more

We took our puppy to get a check up on his skin. Dr Ross kept insisting it was allergies & prescribed medication for it (2 times!!).. Came to find out,today, our puppy has scabies!!! unbelievable! We were so disappointed on this dr! We will never be coming back. He also scrapped his leg for mites & didn't even put it in his records! ... What a shame. Our puppy was so miserable for a month and a half! UGH. read more

Dr Ross has helped my little girl Cali so much. She's been suffering with bladder stones and after her first surgery went horribly at another vet in town I had found Dr Ross via overwhelming recommendations from a post in Tracy Rants and Raves. He's been kind and caring to my little girl and I can't thank him enough. read more

Another awesome visit to Dr. Ross. This time, I brought my 11 yo Maltese. I dropped her off around 9 am and she was ready to be picked up by 1:30pm. She is barely 6 lbs and a little bit of a meanie, so I appreciate that they still take great care of her even though she is probably very mean to them. The staff were sooo caring and Dr. Ross was very awesome as well. He came out to talk to me after her cleaning and gave me an update on her health and teeth. He also cut off a wart that was on her back at no extra charge! As a health care professional with my own office, it is a breath of fresh air to find another compassionate doctor who is very honest and straight forward. Tells you like it is without all of the extra stuff. HONEST VETS are hard to come by!!!!!! Give Dr. Ross a try. read more

I have been taking all of my pets to Dr. Ross for years and he has always been very nice and the price is definitely reasonable, however, the quality of care is lacking. I have taken my German Shepherd to him multiple times with stinky breath and a crusty dripping nose and he said it was normal. I have even had his teeth cleaned there and taken him back and he said he is fine. I took him to another vet and it turns out my dog has a bad dental infection that is causing the issues with his breath and his nose. Safe to say I will not be taking my animals back to him in the future. read more

Over the past 15 years, I've been a customer to Dr Thomas R Ross. All of my pets have been healthy and welcomed at the clinic. Dr Ross himself as well as his staff are always welcoming, professional and high knowledgeable on the subject matter. I highly recommend Dr Ross for your pet health and services, I guarantee that you'll be satisfied with your experience. read more

We had to find a new vet in Tracy. Read all the reviews and decided to visit Dr. Ross' office. We were not disappointed with his care.

If I could give a negative 100 stars i would. Called the office for an appt. as my 7 year old dog was displaying concerning symptoms. Was told Dr Ross was not available and they wanted to know what her symptoms were. After I told them, they said, "yes it sounds pretty serious and she needs to be seen" but they also told me to call someone else because Dr Ross was unavailable?? I called another vet and my dog was seen right away. Turns out she had a serious illness, as well as bad teeth and an exposed root on one of the bad teeth. My dog had just had teeth cleaning and extractions by Dr Ross 4 months earlier!! The new vet was very surprised and wanted records from Dr Ross office to which there was no reply! How could an exposed root be missed?? Turns out the illness was so severe I had to make the difficult decision to end my dogs life! I was told by the emergency vet that it probably had been going on for awhile. Apparently the bloodwork Dr Ross did for her teeth cleaning either didn't show it or maybe it was just a fluke. Maybe the illness had nothing to do with The bad teeth cleaning 4 months earlier or maybe it did I will never know. But I DO KNOW that Dr Ross left an exposed root on my Dog and I am pissed. Also after her teeth extractions I asked for pain meds and he said, " you'll just call me wondering why your dog is listless and not playing" BULL CRAP i didn't want her to have pain!! I didn't like how he spoke to me at all. Take my advice and find another vet. read more

We are so happy we found Dr. Ross; he was willing to help us when nobody else locally could. Our puppy had a serious accident, his honest advice and expertise got our little guy on the mend fast; he just had his 2nd birthday and he is perfect, no residual issues! Since then we've taken our other puppy and dog to him for all their shots and checkups ; the entire staff is courteous, kind knowledgeable and have always worked with our schedule to accommodate appointments. read more

Just took our 14 year old male Persian and newly adopted 3 year old male Persian here for various things. All staff and doctor were wonderful and never felt that we were being sold on unnecessary medications or testing. Appointment was quick and painless as well, we'll be coming back read more

Dr Ross was great. No Unnecessary crap. No extra costs. It's like having an uncle that's a vet!

Dr. Ross is fantastic. He's straight forward and won't charge you for unnecessary services, unlike some other vets in town. I adopted a husky from the shelter, and a day after her surgery the stitches from her spay that Jules completed were coming undone. Jules was going to charge $100 just for a consultation to check the stitches (that again, they put in), I brought her to Dr. Ross for some vaccinations and he said they were fine, and didn't charge for the check up. Also, I paid for a microchip for my newly adopted dog (even though I thought she had one already from the shelter listing), and Jules attempted to put it in but it fell out the same day, when I brought her to Dr. Ross he scanned her and gave me the chip number that was already registered. Not sure why Jules didn't check first and see if she was chipped before shoving another in her... And you can tell Dr. Ross really cares about helping animals, because he's always excited to see familiar pets faces. His other staff are very friendly as well. read more

We will not take our pets anywhere else besides Dr. Ross. He is cost effective, to the point, and very professional.

Had a great experience with Dr. Ross and his staff at his small but quaint office. I was squeezed in quickly for an appointment for my cat who was experiencing strained urinating. He knew exactly what to look for. He was quick and efficient and made the whole experience less stressful. Highly recommend ! read more

By far the best vet I have ever seen. My dog luna loves going there to see him. Very friendly and knowledgeable. Abd there prices are so reasonable. By far the best vet I have ever seen. I would recommend him 100 percent. He saved my wife's dog nola life. He's a very caring vet. Thanks Dr ross for everything you have done for are pets. read more

Took my dog in for surgery and after found a broken rectal thermometer inside her...the mercury spilled inside her. She suffered from paralysis of the hind legs and had to be euthanized. Then Dr Ross tried to say we put it in her...most unprofessional veterinarian I've ever dealt with. Couldn't even apologize read more

I've gone here a few times for cat toothless and every single time it's a great experience. very cheap and very quick. they do not waste time here and it's amazing. when my cat had worms , other vets wanted a huge exam fee and a bunch more money for the actual treatment, but with this vet, they made it super easy, i didn't even have to bring in my cat because there was no reason to. love this vet read more

They did such a great job woth my two dogs. We have their teeth cleaned and one of my dogs' had their teeth pulled

Dr. Ross is extremely knowledgeable in his field of work! He takes good care of our pets and always knows what's best for them. Every appointment we've had with him has been quick and affordable and our little Scottish Terrier is always very excited to see him as well! We appreciate everything he's done for us and we will keep coming back and referring him to friends and family! read more

DR Thomas R Ross Veterinary Services - Dr. Ross has helped all of our pets: Brody, Cayde, and Baron! Thank you Dr. Ross and staff for your wonderful and honest service! - Veterinarians Near Me - Tracy, California

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Where did compassion go? Obviously he's old & out dated! He needs to quit! Why be a vet if you don't care about the animals in your care? Very disappointing. My dog had stitches & he didn't bother to speak to us after the procedure in which my pup had to be put out and kept for 1/2a day. No concern for infection or pain and when asked how to take care of the wound, he didn't even bother to come out to talk to us. Had his front staff who wasn't sure about anything "deal" with us, while he was frustrated they bothered him to ask what he suggests. Not to mention how dirty the office is. The exam room alone... I should've ran! Save your $$$ go to someone who cares about your pet! read more

Took our 16 year old cat to see Dr Ross because he had been scratching himself to the point of losing his hair and getting sores around his neck. He also has been losing a lot of weight. The whole appointment took 9 minutes, we were in and out. He was very honest and didn't try to sell us on getting blood work or x-rays done. Provided the proper care, gave our cat a steroid shot let us know our cat had a tumor and to let him live his best life since a cat that old would most likely not survive surgery. We left with a small bill of $79 and will happily return if the need arises. Would highly recommend! read more

Horrible attitude. Obviously burnt out with veterinary medicine. Poor bedside manner and when dog nipped at him he went crazy and started cursing excessively. read more

I brought my 3 1/2 pound Yorky Chihuahua mix in to get fixed at about nine months old.The Procedure went very well and the doctors fees were reasonable we are from the Bay Area and drove out to the valley because it was about 1/3 of the price.One of the things I really liked was he was not overmedicated and over tested they took care of what needed to get done and I was not charged for a bunch of stuff that wasn't necessary. I think I will continue to drive out of our away and have our dogs cared for by this spectacular doctor we're very happy. read more

Perfect hospitality. My dog is very timid and shy but they were gentle and kind and she did great for her shots. Every place I called in Tracy wanted to add extra fees and make me pay for a check up on my healthy dog but Dr. Ross only charged for the necessary vaccine. We'll go back if we ever need anything because I feel like they aren't just after your money. read more

Dr Ross did a teeth cleaning on our 7 year old Maltese mix and he did an amazing job! The price was also very affordable! I will be setting up another appointment with him for my other dogs! read more

DO NOT TAKE YOUR PETS HERE!! I wish I could give 100 negative stars if I could. My beloved pitbull was misdiagnosed by Dr. Ross and passed away Please don't take your fur babies here. My pitbull started coughing so I took him to this vet because everyone was raving about this place. Dr. Ross simply listened to my dog's coughing sound and diagnosed him as kennel cough. After a week, my dog was not getting better with the meds that was prescribed. I called Dr. Ross back and I told him that he needs to see my dog again because he is not getting better. Dr. Ross insisted that I continue the medicine for another week because it takes time to get better. One morning my pitbull had trouble breathing so I took him to an emergency and found out that he had an aggressive cancer. My pitbull passed away in my arms on his own at the emergency Later I found out that Dr. Ross skips a lot of necessary procedures to keep the costs down so that he can attract many customers who don't want to pay much. When I called Dr. Ross back to let him know that he misdiagnosed my dog, I couldn't get hold of him. He had his receptionists dodge my phone calls. read more

Every time my dog has to go under anesthesia for ANY reason, I'm a wreck. I've taken my 11 year old chihuahua mix in for teeth cleanings twice in the last four years here and have had pleasant experiences both times. They understand my fear and are always friendly from the moment of drop-off, each time I call to check on him, and during pick up. Tobey's nails grow at an alarmingly quick rate and Dr. Ross's team always trims them down during his cleaning (he HATES it when he's awake). Dr. Ross, I would like to thank you and your team for another successful teeth cleaning. No procedure is 'small' when anesthesia is involved and I appreciate the way you've all taken care of Tobey over the years. Thank you, so much. read more

DR Thomas R Ross Veterinary Services - Veterinarians Near Me - Tracy, California

Only 1 of 3 vet techs was wearing a mask when I visited. Dr Ross himself was not wearing a mask. The experience was uncomfortable. I wish these guys were more careful around their clients. Not coming back and not recommending this business. read more

I love this vet. Office staff and the Doctor are wonderful. My baby had surgery. They answered all my concerns and affordable. They are straight forward and dont try and nickle & dime you. I will not go anywhere else. I have been to several vets before this one. They are the best. Thank you so much! read more

I just wanted to take a few minutes and let everyone in the Tracy area know my experience with multiple vets in the area. Our 8 year old Shih-Tzu mix began having urination problems in the beginning of October, she had to go multiple times and when she did go not much urine was passed. I decided to take her up to VCA Old River Vet on West 11th St. here in Tracy. After the initial exam I was informed by the doctor that she would need an X-ray of her bladder, urine test (sent to outside lab), and antibiotics. The estimate for all of the work was $522.50. The doctor completed the X-ray and called me approximately 1 hour later to inform me our dog had two large bladder stones which was taking up about 90% of her bladder space. The doctor stated I had two options. One he could insert a needle into her bladder to get a sterile sample of urine to see if this type of stone would dissolve with a different diet or if the stone had to be surgically removed. I left our little dog there for 6 hours and received a call stating he was unable to perform the test because of the lack of room in her bladder. He stated he believed stones this large would more then likely have to be surgically removed and gave me an estimate for the surgery. The estimate I was given was for the surgery and a number of different tests (blood work, bladder stone tests, urine tests) was $2216.00, and that was on the low side of the sliding scale estimate that they use. The doctor still stated that there may be a chance that we could get them to dissolve over a long period of time. I spent some time on the Internet and came across Dr. Ross Veterinary Clinic. I contacted them early Monday morning to get a second opinion. The very nice and helpful lady on the phone stated that I could come in right now and to request the X-ray from Old River, this way I wouldn't have to pay for another X-ray. I showed up, X-ray in hand and immediately Dr. Ross came out and looked at it. He immediately stated that out dog would need surgery and getting the bladder stones to dissolve would be impossible. I showed him the estimate that VCA had given me and he was shocked. He stated that I didn't need half of the stuff they were doing. After a few minutes with Dr. Ross and the Vet tech looking everything over he came up with an estimate of $822.... that's $1,394.00 less then VCA. He stated he could do the surgery tomorrow and I set everything up. After the surgery our dog did have some complications about 4 days later (something that can happen). After multiple vet visits to Central Vet in Manteca and the Emergency Vet in Dublin I was told that the surgery was performed correctly and that she had just contacted a nasty infection that was attacking her liver and pancreas. I took her back to Dr. Ross and he immediately started her on fluids and antibiotics. I brought her in every morning at 8:30 am and picked her up at 5:00pm. We did this for six days and slowly after all the medicine and fluids were given she got better. My total bill for her 6 day stint with Dr. Ross was $249.00..... This covered all the medications, her fluids, multiple catheters, and a 1 month supply of take home medication. Dr. Ross will not try and sell you unneeded tests or overpriced medications. He's honest and truly cares for your pets. If I would have taken our dog to VCA for the surgery I would not have been able to afford the costly vet bills from the complications afterward. My experiences with Old River and Jules Vet over the past few years have been mediocre at best. If anyone in the area is looking for a great vet go see Dr. Ross. read more

first time with dr Ross. He was super quick and efficient. Our dog has chronic ear infections and the Dr. is allowing us to come get medicine without being seen each time when our pup needs meds. Thank you so much!!! read more

Don't take your pet to this SHIT HOLE of a vet that cares more about his lunch break than his patients well being. READ IF YOU CARE ABOUT YOUR PET AT ALL. WORTH THE READ I PROMISE. Was recommended to Dr. Ross by family, said they've been to him before in the past for what I needed to have done with my dog, Koa, who was healthy as ever and only 3 years old. Went to Dr. Ross for the first time to have him check out Koa's eyes because they were extremely irritated. Dr. Ross confirmed he would need an entropion surgery for his eyes and that he has performed the surgery many times and even on his own dogs, and that it was a "very simple routine surgery" he seemed very confident with it and although he only spent no more than 5 minutes with us he made me feel comfortable. Also stated koa would need a breathing tube during the surgery because his breed (English Bulldog) had a hard time breathing on their own. Dropped Koa off the next week and they had me fill out two papers, one asking if I would like blood tests performed, and the other paper authorizing the surgery and understanding that ethically and professionally no guarantee not warranty can be made regarding the results or cure from the procedure. Filled the papers out and left Koa, expecting to pick him up after I got off work. At 1:21 pm I got a call from Dr. Ross simply saying Koa died and he doesn't know what happened and to come in and we could talk about what happened. The doctor told me and my friend to come back to a room where I assumed we would talk about what happened, and without any warning or heads up he walks us into a room where my little best friend laid lifeless on the table looking like they just left him there. Wasn't covered up or anything. I couldn't even stand to look at Dr. Ross, and he stated that the surgery went perfect, he woke up from anesthesia fine, and that they checked in him every 5 minutes and he had just stopped breathing at 12:45 and they attempted to resuscitate him for 20 minutes but couldn't. Said he would do anything to make it right. I was too shaky and emotional to speak so my friend did the speaking back and forth for me. I told him I wanted Koa cremated because I wanted him at home with me where he belongs and Dr. Ross said he could have it done by the end of the week, which would be 5 days as it was only Monday. And I was pushy and wanted him home by the next day. Dr. Ross was very quick to offer to buy me a new dog, but NOT ONCE offered me an autopsy to find out what happened, which I would have never thought of having done at that moment giving what had unexpectedly happened. Even if it was at my own expense I would have paid for the autopsy hands down I would just want to know what happened. The next day I went back in to pick up Koa's ashes and both of the ladies at the front desk were very polite and helpful, and I asked for a copy of all the paperwork I had filled out and any logs they took during the procedure and, although I did not pay for anything, seeing as how Koa died in their professional care with no explanation, I asked for a receipt of what I would have paid for if he had still been alive, showing each individual item I had paid for including the anesthesia type and amount they had dosed Koa with. The nurse told me it would take at least an hour to make the copies, which I thought was strange, but ok, and I had a friend pick them up for me later that day. When I got the copies back, there was no copy of a receipt and some one the logs were not filled out. The log showed that Koa had gotten out of surgery at 11:20, and that his breathing tube was quickly removed at 11:40. And that he passed at 12:45. I went back in 2 days later and spoke with Dr. Ross and his nurses and said that I specifically asked for those papers and a copy of the receipt. Dr. Ross got a very rude tone with me and said well you didn't pay for anything. And i stated that it didn't matter I had a right to know what Koa was dosed with and how much. He kept getting smart with me saying it was in the copies I had already gotten, so I demanded another copy right then and there so he could show me himself where in the copy incase I had missed it. When he came out and handed me the copy, it was the exact same copy I had gotten previously, except this time this copy was filled out with what they had dosed him with and how much. The next week the I asked the nurse who was there when Koa died. She said her and the other nurse and that Dr. Ross returned from lunch at 1pm. 15 minutes after Koa had stopped breathing. He went to lunch instead of making sure Koa made a full recovery and now I lost my best friend way before it was his time. Had Dr. Ross actually been there when Koa stopped breathing he might still be alive, but he took that chance from Koa when he decided that his lunch break was more important that Koa's life. Please don't take your pet to Dr. Ross, hes negligent, rude, and doesn't seem to care about his patient read more

DR Thomas R Ross Veterinary Services - Gone too soon thanks to the negligence of Dr. Ross. - Veterinarians Near Me - Tracy, California