I was out of town and my wife stated that our heater wasn't working during the most recent freeze. I called Dragon and they made sure to come out that night. The man that came out to help her was very professional, knowledgeable and treated like a lady. Unfortunately, I hadn't changed the filters in a while and that was the issue. It is very hard to find a company that is honest and does the right thing. Dragon will be my go to company from now on. Not only was he very honest but asked if we had any and he would change them for her immediately. It's nice to see that you can still trust people and there are honest hard working people still out there. A rarity! read more

When your heat goes out in the middle of the night and your wife wakes up shivering, there's only two choices -- call someone or fix it yourself. Fortunately, I'm kinda handy so I checked the filter, the connections, the Ecobee and then disconnected everything and replugged everything in and it worked... ...for about four hours... ...and then it shut down again. And this time, I couldn't get it back on. It's a Trane system and the board appeared to be the original from 50 years ago. I'm not sure if that's even possible but it looked pretty old and some of the connections on the board looked burnt. I probably could've replaced the board myself but this is one of those things that if I got it right, I was a hero and if I got it wrong, maybe my house blows up. So I called DRAGON. He answered his own phone and was very friendly. He was also the only guy who could come out the same day which was nice because my wife was already cold enough BEFORE losing heat :) He only charged $75 to come check it out which I think is very fair. He tried everything to get it going and didn't mind that I sat next to him in the attic watching and learning from him while he checked the connections and power with his voltmeter. In the end, he did determine I needed a new board and offered to pick one up and come by the next morning to replace it. The cost was like $450 for parts and labor. I didn't even bother getting a second opinion. Dragon was friendly, responsive, helpful, prompt, communicative and is the actual owner of the company (yes, his name is DRAGON!). I couldn't have been more impressed by how DRAGON runs his business. There are plenty of HVAC companies out there NOT doing it right. Why not call the guy who DOES IT RIGHT? read more

Our upstairs AC unit started acting up and eventually stopped cooling the home. We assumed it was dead and asked Dragan to come out and take a look. We expected the worse and anticipated having to spend $$$ on a new AC unit. Dragan patiently explained all of our options and we decided to replace the motor on the unit instead. Dragan quickly returned with a new motor to match our existing unit and installed it. Our upstairs was back to being cool and livable in no time. Want to thank Dragan and team for being able to explain all of the options and not just "...you need to buy a new AC" and quickly solve our problem. Dragon Air Services is the first place that my family turns to when we're in need of cooling or heating services. Thanks! read more

I wish I could give more than 5 stars! My heater was blowing super cold air and I phoned Dragon Air Services. I got the owner and he offered to come out immediately. He diagnosed the problem quickly. He didn't push or try to upsell. I needed a part for my furnace--I thought it would take a few days to order it and install--but instead, he came back within an hour or so and quickly installed it. Great, friendly and honest service!! read more

Alex and his team came on time, they had a lot of work to do and got it all completed in three hours. Alex is knowledgeable, courteous, and showed genuine concern for me and my system. The get a five star all the way. Highly recommend them for your next HVAC need. read more

We had Dragon replace our 2 home HVAC systems a year ago we've been enjoying worry-free heating and cooling ever since. Dragan is one of those old fashioned small business owners who truly values his customers and will go far above and beyond to make sure the job is done right, you as the customer are fully informed and satisfied with the results, and he's earned your future business. It was a pleasure working with them and we happily recommend them to all our friends and neighbors as our go to HVAC ccompany here in DFW. read more

Dragan is the absolute best! When our upstairs A/C went out we called numerous repairmen and he was the only one capable of resolving our issue. He went above and beyond the call of duty, explaining everything along the way. You're wasting your time if you don't use Dragon Air Services! read more

We've been using Dragon Air Services for many years. Both Dragan and Alex have supported our home several times and they consistently deliver quality work and customer service at a reasonable price. The most recent time is this week during the summer heat wave. Our AC went out and Alex found a way to fit us in amongst a very busy week for them to get it back up and running quickly. If you're looking for reliable, quality service and great value I highly recommend Dragon Air Services. read more

Braden was professional, knowledgeable and proficient. I honestly couldn't have asked for a better experience. Highly recommend this company! read more

Dragan and his brother, Alex, are professional hardworking guys dedicated to serving their neighbors in the Plano/Frisco area. We entrusted Dragon Air Services to remove and replace our entire ductwork system as well as two units. It was a big job, but Dragan and Alex worked with their team to complete the work in two days. The difference in air quality was immediate and the past owner's cat hair was no longer causing our allergies to go nuts! This was two years ago and we've had NO ISSUES since this work was done, but even if we did we know we can call Dragan and Alex for help! read more

Our furnace was condemned by another HVAC company after our fall checkup due to holes in the heat exchanger. That same company had someone come out a week later for a quote on a system replacement because the one we had was 19 years old and repair was a waste of money. I entered my information on Dragon Air's website on a Saturday afternoon not expecting to hear from anyone until Monday. Surprisingly, I got a call from Braden about 10 minutes after the submission. Once again, I assumed that he was just calling to set up an appointment for Monday, but he asked if I was free later that afternoon. A few hours later Braden showed up as promised, masked and with booties on his shoes. He looked around at the whole house, in the attic and of course outside at the condenser. If he found a door closed, he asked permission to enter before just doing so. I am a details guy and it wouldn't have bothered me for him to go in, but the fact that he did says a lot about him and the company he works for. Post assessment, he explained to us what we had outside, in the attic including both the unit and all of our duct work. You hear the horror stories about the efforts made to upsell but he never did. Braden said that we only needed to add an additional return for the house, but the duct work was sufficient. He actually found a duct that was disconnected in our bathroom and reconnected the best he could, while everyone else missed it. He let us know that he would be sending us a quote later in the day once he got home to work on it which of course he did in about 3 or 4 hours. Before and after he left, he answered every question we had and some that we didn't have. He also encouraged us to get as many quotes we could so we had a full picture of our options. Never did he give us the hard sell. Dragon's quote was comparable or better given the brands of equipment and reviews of the others we were shown so we went with them and we could not have made a better choice. The level of service from quote, to install, and visits after were the best I have had for any large purchase I've had to make. As a testament to how great this company is, we started having yellowjackets in our house a few days after the install. Given the timing, we assumed one had something to do with the other. Braden came out to check everything. He checked outside and in the attic where he added more mastic to the new return. After the yellowjackets showed up a third and fourth time, the owner, Dragan, came to look. He looked at everything as well, then noticed that the flue in our fireplace was open. He closed it and we've had no more yellow jackets. Instead of it being a point of frustration for him, he took it as a learning moment that he would take into every job after. Never seen an owner and employees so passionate about learning and improving their craft for the betterment of the customer experience. Cannot recommend this company enough!!! read more

Dragon Air Services, LLC promptly responded to an HVAC issue. The service technician exemplified the courteous, efficient, timely service that we have always enjoyed from Dragon Air Services LLC. read more

I had a feral cat get into one of my ducts and use it as a litter box. A LOT. Horrible smell. Dragon Air replaced the ductwork quickly at a very reasonable price with minimal sheet rock damage. Second time I've used their services and can't say enough good things about this family owned company and their team. Highly, highly recommend them!! read more

I came home from a trip and saw my thermostat had no power. It was a Sunday afternoon and Dragon air services got back to me within a few hours and even offered to try to come out that day if it was an emergency. I told them I could wait until the next day. They were great about communicating when they would come and arrived on time. Aleks came and was diligent about troubleshooting the issue and identifying the root of the problem. I wanted to see what was causing the issue and he was really cool about explaining things to me. Aleks seemed like a good guy that takes pride in his work and cares about workmanship. The best way to illustrate that is when he was putting my thermostat back on he even sealed the wiring hole with caulk to prevent draft and made sure it was put on straight when it was previously slightly crooked. read more

They were able to come out and get my AC up and running the next day and provided great communication.

The "Coolest Guy" you'll ever meet! Dragon Air Services has been taking care of our AC and Heating needs for many years. They are the only ones we would ever trust to call and here is why... HONESTY - They have always presented all of our options and recommended the best solution for our situation. There is never any pressure, just doing what is right for their client. INTEGRITY - We always feel that they have our best interest in mind. This has built an incredible trust in a world of many, many other opportunistic vendors. FAIRNESS - Every single time Dragan and his crew have come we have been treated fairly. They don't try to gauge their customer, instead they over perform to develop a long-term relationship. EFFICIENCY - Dragan and his team diagnose the issue, and upon your approval execute in a timely manner... and flawlessly. In conclusion, these guys are the real deal!We are grateful to have found them. If you don't believe this, then just think... how many other companies on Yelp have 5 out of 5 stars? Dragan and Alex, thank you again for a job well done! We love you guys - you're the best! read more

So responsive. Very affordable. Gave use feedback on some other issues not causing problems yet but may in the future but did not push the up sale right there. Left it as a decision for us to make. read more

Dragon's Air Services are hands down the most professional contractors I've ever dealt with. I had to replace my whole system and they didn't disappoint. They were on time and were very patient with all of my questions. I can tell they took great pride in the quality of their work because he came off as a perfectionist which is hard to find in contractors. Very nice guys as well and their prices were competitive. I would highly recommend them . read more

I've worked with Aleks (and his brother Dragon) for the past three years and can honestly say that I'm 100% satisfied with the service and professionalism. They've handled everything from routine maintenance to a complete replacement/install of my system last year. Everything was handled honestly and with affordable pricing. I wouldn't hesitate to recommend them. read more

Dragon Air Services has been nothing but AWESOME! Honesty is definitely something this company shows. Never once did they ever try to up sale us on anything. Why since i 1st hired them I haven't gone with another company. read more

My AC wasn't working last Friday and I texted Dragon. He came within 30 minutes even it's after hour and fixed the problem right away. He is very fast, efficient and reliable. He is gonna be my number 1 AC guy now and I highly recommend Dragon Air. read more

Wanted to give Dragon Air a big shout out for a job well done and in the process, really educating us about HVAC systems and what is available out there. The process with Dragon Air takes a little bit longer because they really wanted to make sure you are not just "getting another system", but getting a system that works for what you need and for the house. It's an expensive investment, and they want to make sure you are getting what will work for you for years to come. They really listened to what we are going to put in the house, made sure to make suggestions that make sense, and was always transparent about pricing and expectation, including possible rebates you can get from the energy companies. On the day of installation they were quick and clean, and refused payment until they made sure the system was working as expected. They are definitely my go-to now for all my HVAC needs. read more

I just had my second AC unit replaced by Dragon Air Service and received outstanding service from Dragan, thank you sir! This is my second time working with Dragan and I'm am even more satisfied by the attention of details and recommendations by him. Very professional, trustworthy and polite. I highly recommend using Dragon Air Services and they are much more reasonable than other companies. The service crew did an outstanding job! Call them if you want exceptional service. read more

Our thermostat of course died on the hottest day we've had yet this year. I ordered a replacement, along with a new one for our upstairs. I contacted Dragon Air and they were amazing enough to squeeze me in on the day my new thermostats were set to arrive! Braden replaced both thermostats, set them up and showed me how they worked, made sure our AC units were in top shape for summer and replaced wires that our little bunny friends chewed up. We will definitely be using Dragon & Braden for all our heating & cooling needs! read more

AC stopped working on a Thursday night, called around Friday morning, no one could fit me in until the following Monday. A friend recommended Dragon Air Service, so I called them. They too were very busy but put me on a waiting list. They were able to fit me in that same day and fix the problem. I could not be more grateful! I now understand why they have a 5 star rating!! read more

Absolutely loved the services provide by Dragan. I was setting up a smart thermostat on an old unit and experienced some wiring issues. I called Dragan using Yelp and made an emergency service call. Whenever you take your car to a mechanic or ask a technician to take a look at any technical issues you are experiencing, there is always a fear that someone might overcharge you. Immediately after meeting Dragan, I realized he was reasonable and honest. He gave me prices upfront and went above and beyond to fix issues I was experiencing. To top it off, he was courteous, on time, skilled, and friendly. I will be using their services going forward when needed. If you are looking for an honest and skilled technician, look no further!! read more

Our main AC unit stopped working the Saturday of the Memorial Day weekend. I called Dragan Saturday night and he scheduled a technician to come by Sunday morning. The technician quickly diagnosed the problem while explaining what he was doing. He found the failed component and replaced it immediately. The cost of the service was very reasonable. I highly recommend Dragon Air. read more

Called on a late afternoon and he swung by close to 6 pm. Worked hard and fixed our problem when a previous company did not. He was efficient and helpful. read more

Earlier this spring we began having problems heating our home with our 24 year old heating/air conditioning unit. I called Dragon Air Service and received, by far, the best quote for a 2.5 Ton/ 14 Seer American Standard unit. After summer, we decided to replace the unit. I called Dragan around 2pm on a Wednesday, had a quick conversation with Dragan. By 9:30 the next morning, Dragan and his crew were at the house ready to install the new unit. Being a do-it-yourselfer, I like to watch the process of pulling out the old and installing the new unit. Dragan and I had some good conversations and he was really good at walking me through the technical details of the install. I also appreciate that he took extra effort to see that little details were done that'll make a difference in how the unit operates. This is the second, of our two units, we've had to have replaced. Without a doubt, it's been our best experience. And I feel I've found someone that I can rely on for service at a reasonable price, if needed. read more

I called at 8am because my AC went out last night. Dragan answered on my first call, and had Alex come out within 4hrs. Fixed the problem in 20min, was professional, and very cost effective. We will be using them in the future. read more

Once again Dragon Air came thru for me, ac went out in one of my units over the weekend and they had it up and running early Monday afternoon. Explained in detail what they found and the repairs it needed. Always spot on with these guys. read more

Big thanks to the guys at Dragon Air Services. They came by an educated me on my AC unit and how to maintain the unit so that it will last for awhile. Since I'm a first time home owner. This is a big help for me since I'm on a budget. They did a second walk through to make sure that they had the right AC unit for the job they was doing before they started on the job a few days later. I chose these guys because they were efficient, fast, and did the job right. After the unit was installed. We did a walk through the same day and talked about what was installed and why the new unit will work to its full capacity instead of less than 100%. Thanks again for your help with my AC unit. read more

Aaron was excellent, I can't say enough good things about him and Dragon Air, they came out to me next day just to take a look at my 2 AC units, Aaron gave me the run down of a few things that need to be done, he did not try to sell me anything and thoroughly explained everything, I will be using only Dragon in the future for my HVAC needs!! read more

Great team to use. They showed up on time, and were following all health protocols. Gave our heating system a thorough examination. Will definitely use it again. read more

Hard selling, up selling sales pitch. A lot of hot air about adding ducting blah blah and calling other AC contractors swappers. My 20+ years old ac died and needed replacement. The oversell was in these China virus days insufferable- guy just wanted to talk talk talk .. read more

############ Original Message on July 11th, 2022 ############ *My AC broke down on a Sunday, and it is during a time when DFW with 100+ degree for 10 days in a row. (bad for me!) *Calling multiple HVAC companies on a Sunday afternoon to check for appointment availability and price. (sucks for me!) *Dragon Air asked for $150 diagnostic fee because of weekend and the diagnostic fee cannot be applied to the repair cost. So, I scheduled an appointment on Monday afternoon because the diagnostic fee will be reduced to $125. (I hated it but I accepted it. That's just business.) *Another HVAC company called me back on Sunday 7pm, and they were able to quickly fixed it by 10pm on the same night! Even better, it is $60 diagnostic fee and applicable to the repair cost. (great for me and my family!) *Called Dragon Air on Monday morning to cancel the afternoon appointment. Then got a lecture/scolding from the owner about me shouldn't double book and being not fair to them. (I guess I am a bad customer because I am able to find a cheaper and quicker company.) * I guess next time I will just cancel my appointment at the last minute when the technician call me that they are on their way to my home. (that's me being sarcastic.) *Dragon Air is now on my blocked call list. (that's me being serious.) Not being able to use their service, this 2-stars rating is a reflection on their customer service, not a reflection on their performance of work. ########### Reply to the Owner's Message on July 12th, 2022 ######## * I personally wouldn't like to be contacted/disturbed by stranger after 9pm, and I apply the rule to myself when I am contacting another. So, I didn't realize canceling an appointment is such an life-treating emergency that I have to do it even it is after 10pm! And please don't tell you that I could had text or email! Right in the center of own website, you tell your customer to call! Not text! Not email! But CALL! * What did the technician that I hired do to my house and what's being added on is between me and my technician. Asking me to show my invoice, it's like me asking you proving that you didn't overbooked your customer and didn't upselling your customers. Prove it! * When I tell you that I got canceled by another HVAC company, my point is that I understand how bad it felt to got cancelled at the last minute. I don't want to do the same thing to other people, so I would like to call you ahead of time and give you plenty of time to readjust your schedule. I guess you really prefer me to cancel the appointment at the moment your technician call me? * And stop acting like you are so committed in serving me! We didn't setup a set time at all! It is NOT like we made an appointment at 3pm or 4pm! You just put me on the list and said your technician will call me when he is ready! That's how committed you are! * Oh please! Why would I want you to take down your reply? I would love to let all the viewers to judge how bad of a customer I am and how big of a bully you are! ########### Reply to the Owner's Message on July 17th, 2022 ######## * Actually, since I bought this house in 2018, there was no work ever done on my AC until few days ago. I called/emailed HVAC companies in 2019 to request a quote for replacing the whole unit because it is getting old. But luckily, my AC just continue working until this summer. So, nope, I am not an existing customer, but just a potential customer that request a quote in the past. * When the technician fixed my AC on Sunday night, my house was 92F degree according thermostat! Not only I don't want to call people on a Sunday night, but I also didn't know if my AC was truly working or not. It took hours for my house to cool down and finally confirmed that my AC was fixed and running. Also, Monday was and is always the most busy workday for me. (I don't need you to believe me,) but 10:47am was the soonest time I was free, abled to get a sip of water, and made personal phone call. * Yes, it is definitely not my desire to have an argument in a public forum like this. I agree that we are both just looking after the best interest of our families. I wish you the best as well. read more

Dragon and his team were able to diagnose and remediate the situation quickly even though it was late night on a weekend. He went above and beyond to make sure the hvac was properly designed and installed vs just 'fixing it'. read more

Wow. A great wow, which is a first for me as far as HVAC companies go. I have an old unit and used my home warranty company's contractors six (SIX!) times in the past year with nothing to show to show for it but massive Freon refill bills. I called Dragon Air up on the recommendation of a friend and was floored. Dragan showed up the following morning, I described the symptoms I had seen, and through some dark magic unknown to my home warranty (knowledge? experience?) knew where the problem was before setting foot in my home. Sure enough, my coil was shot and had been for a very long time. The other contractors had also botched the plenum (sp?) install and their previous condenser repair. They never looked at or mentioned the coil. Dragan very patiently explained to me how I had been taken before, and how to prevent it from happening again. One step he didn't mention, is that I'll be dropping my home warranty when I replace my AC (through Dragon Air) and put my premiums toward a "call Dragon and get it fixed right the first time fund". While I consider myself a decent handyman for most things, Dragan's visit and honesty was a wake-up call. I'm kicking myself (and my friend) for not knowing about this company $2k earlier. read more

When my regular HVAC guys (that I have been using for decades) quoted an $89 trip charge which would not be applied to the cost of repairs, I decided to try these guys. Although my requested contact through Yelp wasn't posted until evening, I got a reply within minutes from Dragan. Since my need was not an emergency, we scheduled them for the morning two days later. Aleks showed up on time, wearing a mask, and donning shoe covers. He was polite, and quickly assessed and repaired the problem. He thoroughly explained everything that he did to fix the problem, and presented me with a total bill that was less even than the other company's trip charge. I don't think I will be going back to my old company. read more

Called Monday morning as a first time customer and they came out that morning and had us up and running by 11am. Aleks was prompt, professional, and friendly. Will definitely call again when needed. read more