GLOWING REVIEW ALERT! Our business has been using the same three different plumbers for years, but every time we contact them, it's a battle. Incorrect diagnoses, jobs done incorrectly, final cost VERY different from original quote. I was nervous about branching out, but ended up very impressed! Todd replied super fast to my yelp message, and sent Paul out right away to give us a consultation. Paul knew what the issue was within two minutes, explained it simply, and gave us two options (along with what he thought was the option that would give us the most peace of mind). The next morning, Paul and Todd worked together and replaced our toilet with a new one in record time! They are both super friendly and nice to have around lol! AND the reasonable estimate ended up being the final cost! AND Todd tried to help clean up more than necessary (I insisted that he didn't need to, there was almost no mess at all!) You can tell these gentlemen enjoy what they do and take pride in their work. Highly recommend, and will continue to contact them FIRST going forward! read more

Our toilet flooded due to a crazy mishap with new bath construction. Todd came immediately and was able to diagnose and fix the problem very quickly! Very reasonably priced. He then suggested some items that needed attention and went out, got the parts and returned to fix those issues, too! Quick service - reasonably priced - Todd is very personable and knowledgable! read more

Todd was amazing! He responded to my request for a quote in record time. We talked by phone and he was pretty sure what the problem was. He arrived when he said he would and was very professional. Unfortunately we couldn't replicate the flooding problem we had called him for. After Todd worked on it for at least 15 minutes he was pretty sure our own attempts had fixed it. He ended up not charging us anything for his time nor travel. And this was the day after Christmas too! We couldn't have been more appreciative. If we ever have plumbing problems again we will for sure call Todd! A great professional and decent person too, you don't always find people like that in business these days. read more

I use Todd's service twice, very professional service. He responds message very fast, and come in time. I let him installed 3 toilets in total, he did it very well. I'm more than happy about his customer service. read more

Todd came to my home quickly, found and assessed leak quickly, and had parts on hand to fix on spot. I must say excellent communication so I know what going on. Just so nice. I highly recommend. read more

Todd and his team came to my house within one hour after I contacted him. He gave me a very honest and competitive quote and did a fantastic job fixing my main drainage problem. Very professional and prompt service. I highly recommend him! read more

Late evening sewage backup and could not find anyone to come out. Todd answered and came within 10 minutes. He fixed our backed up pipes in less than 20. Fast, courteous and friendly. It was great to support a local small business. Would use him again! read more

Todd has been doing my plumbing for over a year now - he's been out to help me at least 4 times (my pipes are old and corroded, my daughter keeps flushing wipes, and that's the reason he has to keep coming back - not because he's not fixing the problem : ) ). He is super responsive via text, always shows up on time or early, and is flexible in offering different appointment times. Todd has educated me about the state of my old pipes on an ongoing basis. After repeated clogs kept him coming out, he recommended installing a front yard clean out drain which was an upfront investment, but now means that it's easier (and cheaper) for him to do future clean outs. One of those was today. We had a long discussion about various options, and he did not recommend I have him do a more expensive job that was recommended by another plumber, because it would not fully fix my ongoing problems. He is honest with his recommendations, and he spends time discussing pros and cons with me, even when a bigger job would earn him more money and he tells me why I shouldn't rush to do it. On one occasion, he needed to refer out a small project because he was booked and thought I should get it done ASAP. I respect that because he clearly cares about the outcome and customer satisfaction rather than insisting I wait until he is free to get the job himself. I will keep using Todd as long as my pipes have problems! read more

I have Todd come out to fix 2 different problems. He gave me a competitive quote for replacing a kitchen faucet and when he arrived he found out it is one with motion sensor. He said it should cost more but he honored the earlier quote. The second job was to replace some leaking valves. Todd always comes on-time and checked his work after he finished. I am very satisfied with the quality of his work. I definitely recommend Todd to anyone who has plumbing issues. read more

Thank you Tai (Todd) for the amazing work you did in my home. I'm truly satisfied with the job you did! Thank you for your service and great work! I'll be recommending you to my family, friends and coworkers. This is the most reasonable honest experience I've ever had. read more

Fast accurate diagnostics and great service. I will definitely use his service again and refer him to others. Thanks read more

Todd came to my house within 15 minutes of my phone call and got right to work on my sewer line blockage. He scoped it and showed me where it was and got his snake in action. It was very tough because of my old plumbing that had some odd twists and turns. He was, however able to get it cleared within an hour and even showed me the clean running drain at the point of blockage through his video scope. He kept the price exactly as quoted and even gave estimates for a few upgrades to consider. He was very professional, quick to assess issues and provide excellent solutions at competitive prices. You can't go wrong with giving them a try. Thanks Todd! read more

I had been dealing with a slow draining bathroom sink for months. I reached out to Todd at 11:30am, he came to my house that afternoon and was early! He was professional and courteous. He quickly resolved my clogged bathroom drain and offered to check out several other sinks and bathtubs in my house. He shared tips to prevent these clogs from happening in the future. A+ customer service. I will use him again for sure. read more

Todd is the Man! I have used his services twice and both visits resulted the same -- PROBLEM SOLVED! His second visit was a simple fix and he immediately squeezed me in within the hour I called. He is prompt and courteous and extremely responsible and not to mention very flexible when it comes to costs, he recognizes the value in having happy (returning) clients. I will not call anyone else to take care of my plumbing needs. read more

Todd was efficient, friendly, considerate and provided a good value for the money. He responded to our inquiry quickly. He replaced a cracked section of kitchen waste pipe under our house and told us how we could remediate the soil contamination from the leak ourselves and rather than hiring someone to do it and saving us lots of money. I would highly recommend Todd's service. read more

My pipes were leaking under my house and I had a toilet that was not working right. I have called Tai before because I trust him and I know his prices are reasonable. Within minutes he called me back. I would HIGHLY recommend his company, Drain Rooter Service. They are quick to respond, very reliable, and they do excellent work. Honestly, after working with such an honest businessman, you will wonder why you ever considered anyone else. read more

I am going to join the crowd of people who rated this company at 5 stars. Todd responded to my request for a quote within about 2 minutes after I posted it, came over about 15 minutes later to give the estimate, and soon thereafter my kitchen had a new faucet installed and two 24-years-old valves replaced. Reasonable price, too. I will definitely use Drain Rooter Service if I need plumbing repairs in the future. read more

We had a leaking kitchen faucet and I sent a request via Yelp, and Todd responded quickly and gave me a fair quote. He came in the next day, on time and tried his best to avoid replacing the faucet so I could save money, but the faucet was broken, indeed. He then changed the faucet, and valves (which was not part of his original quote, but did it anyway for no extra charge). Later, we noticed that we wanted the faucet to be a bit more towards one direction and I asked Todd if he could come down and adjust it for me. He came as soon as he could the next day and adjusted it for no charge as well. I highly recommend Todd! read more

The main sewer line was clogged by the root. Called Todd for help who came to our place within an hour. He flushed the pipeline with his professional tools, making it running again within minutes. He did not use the snake which might damage the pipe further as he explained. He even ran the camera in the pipeline to help me find where the root was (for free!). Excellent communication and service. The price was quite reasonable. Thank you, Todd. :) read more

Todd was very responsive on e-mail and phone, arrived as promised, and did a great job finding a way to clear our blockage without the need to work from the roof. read more

We came to visit my mom for a week and just prior to our arrival, my poor mom realized that her sewer line was backed up. She felt horrible and it was too late to call anyone. The next morning we called Drain Rooter and they were there within an hour and cleared the line in less than an hour! Much much cheaper from other companies too. My mom (or myself) won't use anyone else! Highly recommend! Thanks again read more

Todd is an extreme nice guy, he replied to my quote request with no time and willing to come to do service in an hour. We setup work time via messages. He came to my house on time and did excellent work on snaking the old pipe. Excellent job. read more

Paul and Todd came over quickly, snaked and hydro-jetted my plumbing. Paul then repaired a minor crack under the home. Great service. Polite, honest and fair. read more

Very happy!! Sent out a request for quote on installing new garbage disposal to replace leaky one. Todd arrived within the hour. He explained the leak was actually from the dishwasher hose attached to the garbage disposal. After tightening the metal fastener there was no more leaking. He also emptied the trap underneath the bathroom sink that would periodically clog completely. Todd was very professional. Thank you so much. read more

Our main sewer line became blocked causing raw sewage to back up onto our shower floor (can you imagine a plumbing problem more disgusting and urgent than that?) and Todd answered our call in the evening and agreed to come over immediately. While he was on his way over we found out that our contractor already hired someone to take a look. We messaged Todd to cancel and asked him to please send us an invoice for the time and inconvenience. He kindly declined to charge us and just asked that we keep him in mind for our future plumbing needs. We certainly will. Thanks Todd! read more

Todd and Tom did an excellent job with my toilet replacement. Todd was communicative, polite and taught me a few things about plumbing as well! Will use again and will definitely recommend. read more

My drain pipe was clogged. I use the yelp app to find Todd. He was very quick to respond and show up earlier at my door at the same day. He was very professional and very good at his job. He found the problem right away and fix it within half a hour while answered all my questions. Todd is very friendly and easy to work with. I will definitely recommend Todd to my friends who may have plumbing issues in the future and I will definitely call him if I have any plumbing issues in the future. read more

I was very impressed by the promptness of response. Once the gentleman arrived the problem was much worse than expected but he stay and solved the problem. I would definitely recommend them read more

My kitchen sink was backed up since Saturday. I called Tai Nguyen and they arrived within half an hour on the same day. I am very grateful that they arrived at my house. I would recommend to family, friends, coworkers, everyone. Thank you for your all your help! read more

Todd replied immediately and got here in 30 minutes. The other folks said it would take about 4 or more hours to get here. He did a great job. He was friendly and thorough and he explained everything to us. We had a clogged pipe and he solved the problem quickly. He explained the causes and how to prevent it in the future. He even tried to save us some money! Will definitely use him again. read more

I had a dishwasher not draining. These guys answered my request and an hour later they were at the house. Fixed my dishwasher in 30 minutes. Approximately 2 hours from Yelp request to problem solved. I will be using this company again. read more

Our drains blocked, so we couldn't do washing without a flood. Called Todd, and he came in 30 mins, tried the snake with no success, then used the jet, and after a couple of rounds cleared everything. My wife and I really appreciated his prompt response, and the way he made sure everything was really fixed before he left. Highly recommend his service. read more

Very efficient, fixed the blockage quickly on a weekend. Arrived on time and took all COVID precautions.

I would recommend calling Todd for any plumbing needs. He took care of my bathroom sink clog and replaced an old brass nut that was corroded - used from the original piping construction and put in new P trap . He was thorough, easy going and solved the issue. read more

Todd was great. Gave me a quote over yelp and after he came out and assessed he reduced the price. Who does that? So nice and honest. Fixed the issue within a few minutes and was on his way. I would call him again in a heart beat. read more

Oh my goodness! If you're reading Yelp reviews contemplating which plumber to go with, always go with Todd! We had a sewage backup on a Sunday morning. I requested a quote from Yelp with Drain Rooter Service and received a reply with a reasonable quote quite promptly. Long story short, Todd went above and beyond with service! Running the snake through the line from inside the house wasn't enough, so he brought the camera out to find the problem, and mapped out where the sewer pipe ran through the front of the house. Then he cleared out the line from the outside. Anyway, with all the work he did (and a lot of great advice with what we could do ourselves to save money and headache), he ended up just charging us the original quote! He is beyond honest! Any other plumber would have charged us for every item and justly so. I know I will be getting in touch with Todd for our plumbing needs and strongly recommend his service! You won't regret it! read more

Called Todd with Drain Rooter Service to check out a slow draining toilet. Arrived promptly at the agreed time. He diagnosed the problem quickly and had the toilet in good working order in no time. I highly recommend his company and will not hesitate to call him for any future plumbing issues. Thanks Todd. read more

Todd (Tai) Nguyen and his sidekick, Tom, came today, Sunday, on time as scheduled, after I reached out to them through Yelp. They took their shoes off outside the door out of respect, and they not only took a look at the drain, but before they did anything, they looked at what was happening underneath, access through the downstairs closet, to make sure I had the full picture and they looked at all the options. They then snaked the drain, twice, sent working so took a deeper look and opened the drain and took out the clog. They were thorough and kind. They did the work, the right way, even though it took longer than anticipated, and then they offered me a deal on really correcting the issue long-term, a permanent fix, that was incredibly reasonable. I won't use anyone else kobing forward. They deserve these 5 stars. Thank you, Todd and Tom! read more

We moved into our house a year ago and had no idea what the state of the sewer pipes were like. We noticed water from our kitchen sink pouring our of the clearout/overflow outside of the house near the sink. However, nothing else was backed up so a bit of an unusual problem. This was Monday evening. Gave Todd a call Tuesday morning and he came by on Tuesday afternoon. He tried snaking it which did improve the drainage, but he did some follow up testing which involved sending a lot of water down the drain. Sure enough, it started backing up again. Todd recommended a hydro jet and explained the snaking probably only opened a small hole in the blockage - enough to allow draining over time, but not really clearing all of the blockage. He said his policy was "no drain, no charge" so he would charge only for the hydro jet and not the snaking he'd already done. We agreed and boy, did the hydro jet clear out a lot of stuff! Mostly calcium build up according to Todd. After the hydro jet, Todd performed more tests and this time all the water drained out of the kitchen sink quickly and none out of the clearout/overflow. We were extremely pleased with Todd's professionalism and thoroughness. We would definitely use Drain Rooter Service again. read more

Drain Rooter - Large chunks of calcium deposit blasted out of our sewer - Plumbing Near Me

Had a clogged kitchen sink --they showed up ahead of schedule and finished the job quickly without hassle. Definitely recommend.