Absolutely Amazing! Highly recommend! Dry Down will now be my one and only go to company! On time, reliable, trustworthy! I had a HUGE mess on my hands, and Dry Down came in fixed the problem and got the job done! I'm HUGE on Customer Service, Reliability, Trustworthy and your word! Dry Down provided nothing short of World Class Customer Service, were Reliable and Trustworthy! Most importantly they did what they said they were going to do, and it cost exactly what they said it would, very reasonable! They kept their word! Thank you for your EXCELLENT service!! HIGHLY RECOMMEND!!! read more

We phoned this company to help with a leak we had. They were a half hour late and then came in, spent maybe 5 to 10 minutes assessing the situation and then advised they would need to demo half the kitchen and it would take 3 to 4 months to complete. Thankfully we had two other companies coming by to assess and we clearly went elsewhere. Not only were they late, then embellished the issue but then didn't even follow up after giving a written quote. I'd always advise a second opinion on home items but would say I wouldn't even include them in the vetting process. read more

Great company! We had a leak from an upstairs toilet that caused damage to our kitchen ceiling. The plumber who assessed the damage called Dry Down and they came immediately. The team was lead by Moises. Respectful, courteous, knowledgeable, and hard working. When all was done they made sure there was no mess left. I highly recommend Dry Down. Thank you Moises, and thank you to your team for your professionalism and outstanding work. read more

DRY DOWN RIPPED ME OFF AND LIED TO MY FACE! I never write yelp reviews, but I feel passionately enough about this terrible company to spend my time sharing with others the unethical business practices they run. I am astonished these guys are still in business with the way they purposely deceive their customers and successfully rip them off. Bottom line is the technician who arrived onsite and led the clean up effort, Jose, lied to my face. Also the dry down office threatened to send me to collections for $1800 if I didn't pay them an additional $1000 beyond the $2800 the insurance company already paid them. Dry Down claimed the insurance company didn't pay the full billed amount and we owed them 1000. These guys are a real piece of work. If you want the full story read on .... Initially, Dry Down came out on a recommendation from the plumber and gave me an estimate of $2800 for water damage (that's right...the same amount the insurance company paid). I wasn't sure if my insurance would cover the damage, so I sent him away and wanted to get another quote because it seemed really high. They called us back shortly after and said they were confident the insurance company would cover the damage, and that we would only be responsible for paying our deductible amount ($1000) to Dry Down in the event the insurance company didn't pay for the claim. I had them put that in writing for me and they did. Sounds like a great offer (or deceiving sales tactic to win the job) right? Jose and his crew did a good job cleaning up and were very courteous while they were here. I can't complain about that. When it was time to pay, I hesitated for a second and told Jose that I would likely have to also pay my insurance company a deductible and asked him what would happen to my 1000 if the insurance does pay the claim and keeps my deductible. He said that we shouldn't pay our deductible to the insurance company since we already paid it to Dry Down. I asked again what would happen if the insurance company forces me pay the deductible regardless (as I knew they would). His response.... if that is the case then call the office and we would get our $1000 back. THANKS FOR LYING TO MY FACE JOSE!!!! Wish I got his response in writing. As you might guess from here, the insurance company collected my deductible. We called Oscar in the office the next day and informed him of this, and he said he would put a note in the file and that won't be a problem. Wish I got that in writing too. Fast forward a few months after the claim has been fully processed and Dry Down has been paid 2800 from the insurance company. We call Dry Down to get our 1000 dollars back and sure enough they tell us since the insurance company didn't pay the full amount of the bill they are keeping our money. This is a BS excuse, since Dry Down way over billed the work anyway. Everybody knows insurance companies get way over billed all the time and then they will only pay a certain negotiated amount for a job. Next they threatened to send us to collections for 1800 if we don't pay the 1000. I asked to speak with a supervisor. His name was Jaime. Jaime wouldn't take the time to listen to my story and understand how Dry Down is ripping me off and lied to my face. He was in a hurry to go on vacation the next day and quickly rushed me off the phone. I feel sorry for all the employees that work for Dry Down that have to enforce their deceitful and unethical business practices. I hope they all find different jobs and that when Dry Down goes out of business the owners are punished for their evil way of working. read more

These guys are absolute crooks. We had a toilet overflow. The drywall and the carpet got a little wet. These guys came out and estimated $6,384.52 just for the clean up. Only for the clean up!!! They would have another company come in for the reconstruction (install carpet, baseboards, etc.) Obviously they did not get my business. I showed the insurance adjuster their written estimate. She could not stop laughing. The guy was doing everything he could to scare me with mambo jumbo words about taking samples to a lab, etc. This is not nuclear waste for Christ's sake! When I asked him to give me the stuff he was telling me in writing, he said he could not and he left. Be ware. Stay away! read more

I only gave a rating because you can't post any comments without it. They over charged, and then they stick a contract for another company in with theirs and before you know it you have not just signed Dry Down's you have signed for a construction company you have not even had the chance to check out. NEVER EVER AGAIN Be careful they are sneaky read more

I was referred to DryDown to do water damage mitigation by my plumber. They came in, explained everything, and started the drying process. Then I looked here and saw a lot of negative review and got worried. I contacted my plumber (whom I trust) and he said he has never had an issue with them, but I was still nervous. DryDown said they would only charge what the insurance company would cover. They did all that and more (giving me advice how to help the walls dry, etc.) There were no surprises, no extra costs. They even let the drying equipment run a little longer than the insurance company would cover (and held to their word of only billing what the insurance company would accept). Overall, I'm very happy with DryDown ... they kept their word and did everything they said would do and more. read more

Horrible company! Do not use them! They over charge and leave the equipment longer than needed to charge you more! I had to call 3 days in a row for them to come pick it up! Highly not recommend read more

I had a slab leak on my house in between my downstairs bathroom and the play room. Do not use this company! First of all they purposely didnt come out to my house until after business hours so they could charge emergency service fees. (First strike). Then, once they were here they began with tearing out my bathroom. Mind you, because the carpet was ruined, before they even came out, I ripped out the carpet myself. But they listed that as an expense that i have to pay for. (Strike 2). But the ultimate kicker is they set up their equipment in my house (which continously blew the breakers in my entire house) AND all of this was performed BEFORE the leak was fixed!. So the equipment was here for 5 or 6 days which they charged me for even though i never even ran their equipment due to the breakers being tripped. And they charged me for equipment breakdown when i was the one put all their equipment in a neat little pile so all they had to do was carry it out to the truck and they charged me for that too! Total amount they are claiming : $3900! Dont use this company unless you want to be ripped off! read more

Do not use the after water damage company "Dry Down". The most unprofessional company I have ever dealt with. Not only did I have to fight to get a receipt for over $2100 they collected for our insurance deductible (which the insurance company said they should not have done) but we also did not receive a bill from service in May until October! We paid it immediately and then receive a notice that a collection agency had been notified! Stay far away from this company! read more

As I read these other reviews I can't help but realize how delusional people are. Any sort of water damage cost money to fix. And it's expensive everywhere. Jose helped me out more than he needed to and made the process as smooth as can be. My condo is older so they had to test for asbestos (laughing at the idiot's "nuclear waste" comment in another review). They did and it came back positive. They recommended another company to handle that part and that went smooth as well. This could have been very inconvenient and agonizing process for me but it wasn't. I was amazing surprised at how smooth and streamline it went. Don't base everything off of people who don't know what they're talking about, people that don't like paying for services and people that have crappy insurance. Thanks guys - hopefully I won't have to use you again. read more

This Company came to my rescue and saved the day! I own a condo and had water damage due to a pipe bursting! Oscar and Jose helped ease my mind and take care of the problem in a timely manner and were very professional. They submitted to my insurance and I didn't have to worry about a thing! If you are in need for a water damage company this is the one you want! read more

We used this company at our home in the East Bay Area & we quite satisfied with their performance. They responded to a blown water heater that had soaked some carpet & drywall. The techs that did the work were on time, courteous & professional. read more

Jose and his crew were efficient and courteous. When I expressed concern that the soil might not be dry enough when it was time to pick up the fans under the house, he said no problem in leaving the fans a couple more days at no extra charge. I would highly recommend this company for any water damage your home may incur. read more

These guys came out to our house and detected black mold in the wall. A week passed and I still could not get an estimate from them. I finally gave up when I had to phone them 3 times in one day asking for them to get back to me with an estimate. I only give them 2 stars instead of 1 because the men who came our to the house were nice. read more

I've used Dry Down on a regular basis, very professional at what they do. It amazes me how the people complain about cost, they have no idea what it takes to run a restoration company let alone complete a job of that caliber. They literally have to go into areas that are very undesirable, to say the least. Of course insurance companies complain about cost, they always want everything to be cheap, that's if they don't deny the claim. Hands down they are the best in the business, they get tons of referrals from me. read more

My husband and I recently had the opportunity to work with the staff from Dry Down on a slab leak in our home. They were extremely quick in getting the necessary equipment to our home to start the drying out process. Their technicians were fast, proficient and friendly. They helped to make the whole process painless, and time consuming. I highly recommend this company for any home restoration services you may need. They did what they said they would, in the time frame quoted, and fast. Great customer service!! read more

I am the manager of the Winbury Condominiums in Culver City. We contacted Dry Down when we had an emergency water break that made a mess in our Recreation Room. Crew supervisor Jose was very informative on our problem and provided us exactly with the level of cleanup we needed, Jose and the crew was very efficient and friendly. We highly recommend this company. read more

I was referred to the company by a co-worker after I came home to find the inlet fitting on a toilet had blown sometime when I was at work. Needless to say there was about 6 hrs worth of water running throughout my house. DryDown responded quickly (even for the after hours response) and got to work right away after fully explaining the process, including insurance issues. The cleanup was fast and thorough. They even managed to work with my insurance (farmers) to ensure their fees were covered without any additional out of pocket expenses. Always responsive to my calls/questions. As good of an experience I could hope for in that ugly situation. read more

Came home to a horrible situation after vacation! My home had extensive water damage throughout my kitchen and living room area due to my roof and a bathroom leak. Uncertain as to who to call, I was recommended by a friend to call dry down. I conducted my research on yelp prior to calling. Without question, this company was there in a hurry! Very professional staff and knowledgeable. They were able to assist me with every possible detail & information pertaining to my incident. I highly recommend this company hands down over any other. The company sent by my insurance company was a joke! They Broke items and took over three weeks to fix. I had to run back to dry down to get the job done right.Thank you dry down for the quick response and professionalism. read more

Dry Down - They wrapped and stored everything to my liking.. - Damage Restoration Near Me - Inglewood, California

I used Dry Down when I had a in home slab leak, they did no water extraction but I see it on the itemize statement. I know because I watch the employees as they clean up and besides there was no water to extract. Per my insurance company Dry Down have really over charge me for there service. read more

This place is terrible and I have had the worse experience with them. My mobile home's water heater exploded. I contacted my home warranty company which is American Home Shield also terrible company. They contacted Emergency Plumbing who is also a unethical company. I explained to the home warranty people this was an emergency but they didn't care. Emergency plumbing called me and they referred me to Dry Down. The technician Arnold came over and he and three other guys ripped out everything in my home inside and out and underneath my mobile home which did not need to be removed because it was not wet. Whenever I told the technician that State Farm was on his way on the way he wanted to get out of there and said he did not want to be near them. They placed heaters and dehumidifiers in my house and under the house that did not smell good. They forgot about these heaters and fans and five days later I had to get someone involved since they did not take a woman seriously to remove these from my property on a Sunday. Do yourself a favor and do not use them they damaged my gas line and they damaged my water lines outside and it cost me an extra $150 to get these repaired. I will be spreading the word with 7 on your side (channel 7), also BB and any other forum that I can. read more

Wow, what a crew and what service! We had a horrible smell in the house and called a plumber. Once he arrived and checked things out, he said we had a broken drain under the kitchen, "black water" pooled under the house and needed remediation before he could make the repair. He recommended Dry Down. I called them while the plumber was here. They arrived in 1 hour and 4 hours later the sewage clean-up was done. Professional, polite and thorough. Now I can call the plumber and get the drain repaired. Very pleased with the service, priced reasonably considering it was emergency service. Highly recommended. read more

We used Dry Down-Pack out when we had an in-slab leak. The hardwood flooring on the 1st level had to be demolished (which was no small task) and 7 rooms of furniture had to be placed in storage. We had some breakage that was immediately brought to the movers attention, as well as policy concerns that we wanted t take up with management. We were told by the site supervisor that he would alert management. After 2 days of no follow-up We called Dry Down Pack out and got an answering service who said they would forward my concerns. I made at least 12 calls on separate days and was assured the Manger would get back to us. I finally got a call-back about 5 weeks out and 1 day before our property was to be returned. Unfortunately, We missed the call And the Manager Jonathan left a brief message that he was sorry for not getting back sooner but he had been very busy. Needless to say we felt very disrespected, angry and frustrated at being unable to penetrate the insulated and uncaring management. I would not recommend them to my worse enemy. To date we have yet to resolve all of the outstanding issues raised regarding reimbursement of items broken, that we would not have known about if we hadn't heard the items break. (On one occasion after breaking two champagne glasses, the staff placed the breakage in the garbage Fortunately, I heard the glasses break and asked about replacement at the time) This occurred in September. On October 04, 2016 after emailing the company and asking about replacement funds, I was advised to forward the costs for replacing the broken item. I responded on the same day. On 11/11/2016 I again contacted the same supervisor regarding the monies and to this date, I have received no response. I would not recommend using Dry Down Pack, located in Carson, CA. read more

All i can say is dont use this company. From experience i can say what goes on at any step of their services, is exaggerated to the full extent. If you've already called them, and hear something along the lines to avoid calling insurance companies and they assure you that they have the best plumber to service you. Reason being is so they can charge insurance companies way more and pocket the difference. And of course having your own plumbing company at your side helps to ensure the scam is full proof. People are struggeling to pay for their basic every day expenses and i feel this company should face consequence. If you get a lean but on your property for a leak thats non existent and or much less extensive then what youll be paying just be wise and get a second opinion. read more

This firm is dishonest and unethical. As another reviewer noted, in an emergency situation you will be at the mercy of a disreputable firm like Dry Down. After stalling in providing my homeowner's insurance company with the information required to process my claim, Dry Down finally provided details of its exorbitantly high charge 18 months after the work was done. In the meantime, the firm placed a lien on my home without notifying me. After I reviewed the bill, I challenged the number of days that Dry Down had installed its equipment. Because they could not provide any evidence that their equipment was installed for 4 days rather than the 3 days that I had noted on my calendar, Dry Down finally agreed to refund a $417 overpayment. After two months of delays and lame excuses, the refund has not been paid. Beware of this firm! read more

i had a MAJOR emergency. These guys showed up super fast and handled the situation like pros. Everything went through my insurance and i had no glitches. I would highly recommend these guys if you ever have any water damage or mold issues. read more

These guys are outrageous on their costs. My claims adjuster gave me a little over $400 for the fans, monitoring and time. My bill from them was over 2k. Be aware they leave the fans in longer than they need to and they put more fans in the home then they need to as well. Not happy with them at all. DO NOT USE THEM. Make sure you read the other reviews. read more

Beware - This company is out to cheat you - Don't listen to there lies they promise something and do exactly the opposite.... very bad experience - no customer service. read more

What a joke these people are theives and rip off customers by paying plumbers to accept money for jobs that need water damage

Where do I begin? Well I could start with a pipe busting in my wall and feeling like my walls in my new house that I had moved into less than a year ago were now falling down. Oh wait...they WERE falling down because they were all wet! I am a new home owner and this was the scariest thing I've had to endure so far and I hear it can happen again:( Well, all i can say is I had an amazing company to my rescue within minutes of my plumber leaving and fixing the pipe. Dry Down arrived in professional attire with a heart of gold. Edwin Portillo arrived to my home to greet me while I was literally still crying and he remained cool,calm and collected as well as comforting. I was scared and had no idea what to do next. He walked me through everything and literally waited while I fumbled around finding the information he needed. Never once did he seem annoyed or in a hurry and kept saying that he was there to help as long as it took. He then came back the following day to place all of the equipment needed for the job after doing the proper testing. He again arrived this time with help all dressed professionally and went to work. They made sure to cover all of my belongings and when they were finished he and his team cleaned up. He gave me his cell phone number so I could reach him with any questions or concerns along the way. I am truly grateful for the amazing customer service and professionalism this company provided. This is a scary experience for any homeowner and it's good to know someone is there to guide you through it when you may not be thinking clearly. I would recommend this company to anyone in need although I wouldn't wish this kind of problem on anyone! Pipes burst and at least you can call someone you can trust. read more

Bottom line...they took care of my soaked floors, and damaged walls that were caused by my faulty toilet valve. Nothing sucks more than when you come home from a long day at work and your floors are soaked. Jim, my plumber, came over and fixed my valve and told me I should call these guys to take care of the damage that the water had caused. I initially thought I could do it myself, until I realized that the water had managed to somehow get into my walls. Dry Down showed up within an hour or so of calling them and explained that they see this a lot and its not uncommon for a toilet to cause all this water damage. The worker, (forget his name), was very helpful and explained what was needed to happen in order to get rid of the water as well as prevent any moisture from causing further damage. He advised me to call my insurance company and tell them what happened because usually these cases could be covered by my insurance. Had no idea! Unfortunately this whole ordeal was a pain in my backside, but I was grateful to dry down for their work and most importantly their expertise and knowledge. read more

My plumber recommended Dry Down when we noticed indications of a water leak in the wall. Jose came to assess the situation within an hour of calling. He collected his crew and equipment and they were back the same day. They got the moldy drywall and insulation out, sprayed the wall and set the dryers all within a few hours. It was easy (under the circumstances) and painless (as much as it could be with a leak in the upstairs bathroom pipe)! They walked me through everything before they did it so I understood what to expect. Of course, homeowner's insurance doesn't cover leaks like this (and the premiums would go way up if I tried), but they let me know that before they started, which I appreciate. They have recommendations for drywall contractors, and that is a huge help to get the job completed. If ever I spot moldy drywall again, I'll call my plumber to alert him, but I'll call Dry Down to handle the demo. read more

I had a leak in my downstairs bathroom. Yes they came after hours because they work 24 hrs. I didn't know who to call and my plumber recommended them. They were there at 8 pm at night and worked until 11 pm. They were professional and efficient. Jose and Danny were extremely helpful in the entire project and did a great job. They came exactly when they promised to be there. They came back on a Sunday afternoon to finish the project and I was extremely grateful. read more

I had no idea how bad my situation was. Wife kept complaining about a bad smell throughout the house. After a major house cleaning and throwing out everything in my fridge. 2 days later we still had a horrible smell. So after thinking what that smell might be. I thought, maybe a dead cat or rodent underneath the house. After a quick inspection of one of my crawl spaces. It didn't take long to figure out. I had a broken sewage pipe underneath my home. I called over my plumber which I've known for over 12 years. He recommended me to call out Dry Down. My plumber wouldn't be able to fix the problem till waste was cleaned up. I totally understood. After calling the company and setting up an appointment. Guys were at my place 30 minutes before our schedule appt. Lead technician went over the situation and walked me thru the entire procedure. I assumed a quick shop vac and a whole lot of pupurri would do the job. Yeah right, I had no idea how extensive the procedure was. Guys knew there business. After agreeing for them to provide me there services. I had two guys in full jump suits diving into that mess.(literally) 3 hours later, 115 gallons of raw sewage pumped out, turned soil, sprayed for smell, fans and plastic laid out. They contacted my plumber to come back out to do the repairs. Plumber was so happy he didn't have remove the broken pipe. Dry Down had already pulled it out to show me the cause of the problem. Totally happy with the service they provided. I couldn't imagine trying to clean that mess in the time and manner they did. Wife was totally satisfied not able to smell that annoying stinch after they were done. I highly recommend this company to anyone. read more

recently used dry down to remove some horrible smelling liquid under my house. they were prompt on there arrival, efficient in attacking the problem, and very easy to talk to in all aspects. although it was costly, it was worth every penny we paid. read more

Highly highly recommend Dry Down! This is the second time they have rescued us as we have had pin hole leaks in the plumbing behind the walls, which of course you don't discover until you see mold on your walls. (My house is barely 10 years old!) Jose and his crew were punctual, professional and clean. They covered all the walkways where they would be walking, wore booties and best of all, got rid of all the damage. I really really hope that this doesn't happen to us again, but if it does, I know Dry Down will be there for me... read more

So these guys are a total rip off. I watched them lie and rip off the insurance company of my 91 year old neighbor, who had a drain back up in her apartment and called her insurance agent. Someone mysteriously at her agent's office intercepted the call and called dry down to come out on an "emergency" basis. they did do the work they were suppose to, but were very misleading in their authorization from the insurnance company. It was actually not until the next day when my neighbor called the insurance company again, did it become clear that they hustled themselves into the job. they work with a sister company to pack and store furniture as well and the total bill for their work came together was almost $9,000 to dry up some water, remove some wet drywall and wood flooring and cut out some carpet. TOTAL BS and I hope the insurance company goes after them! How they sleep at night, I will never know... read more