We're often quick to leave a negative review when something goes wrong, but we don't always take the time to recognize great service when it truly deserves it. I wanted to give a big thank you to the entire staff, and especially to our waiter, Daniel. We brought our small dog with us, and while many restaurants would have simply said no, Daniel went out of his way to accommodate us by seating us outside. He even brought our dog a bowl of water without us having to ask, and from that moment on, he made us feel genuinely welcome. It may seem like a small gesture, but it's those thoughtful touches that turn a meal into a memorable experience. Great food is important, but exceptional customer service is what keeps people coming back. Daniel's kindness, attention to detail, and willingness to go the extra mile made our visit extra special. Thank you again to Daniel and the entire team for reminding us what true hospitality looks like. We'll definitely be back, and we'll be recommending this place to our family and friends. read more

Dumpling Time - Asian Fusion Near Me - San Jose, California

We tried the sampler and had the seafood potstickers [5]. The sampler had two of each of 5 types of XLB. It was fun to try the different types of XLB, and they had strong and unique flavors. But they stuck to the steamer and ripped, the skins were pretty soggy, and it's just nowhere near Din Tai Fung quality. The seafood potstickers were pretty tasty but definitely overpriced. If you're actually hungry and you need lunch, I wouldn't come here. It cost $60 for 2 people to each eat 7.5 dumplings. read more

I feel like the food here went downhill. Came on a Sunday afternoon for brunch and everything tasted cold and salty. Nothing was piping hot? It was weird. Taiwanese popcorn chicken was salty and so was the pork and shrimp rice rolls. Shiu mai was okay but bland. Best thing here was the bbq pork fried buns and maybe the pork gyoza. I remember this place tasting better but idk what happened this time around. read more

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Dumpling Time used to be amazing - a go-to for me, with among the best wagyu dumplings (and even better seafood dumplings) that tasted so fresh. So things seem to have gone quite downhill in the past year, because this was bland and a bit surprisingly-disappointing. I expected more, and I'm not sure quite what happened. It used to be at the same level as Din Tai Fung, and now it's just a once-trendy dumpling spot that might have expanded a bit too quickly around the Bay. read more

Admittedly, I haven't tried any other dumpling focused restaurants prior to this one. I have nothing to compare the food at Dumpling Time with. Was the food good here? Yes. Was it outstanding and memorable? No, not really. Was it authentic? I would guess no , not really . Is it overpriced? Yes, especially for the small portion sizes. We showed up at about 5pm on a Monday night and sat outside. The plates are all on the small side , and the service was very spotty. We ordered about 5 plates and they all came out one by one. That made for an awkward dinner as someone was eating and the rest of the family watched. Our dinner came out to around 100.00 not including tip. I don't think I would come back- there are better options available at Santana Row. read more

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Was craving dim sum and we decided to stop by. The place wasn't super busy and was a really cozy atmosphere in the busy shopping area. We ordered the green beans and the dumpling sampler. The service was pretty quick and we got our food right away. The green beans were my favorite. The dumplings were very soft. It was a bit difficult to taste the difference of each one, but can somewhat assume from the color of the pastry. read more

Dumpling Time - Asian Fusion Near Me - San Jose, California

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We stopped in and ate here. We had the Pho, chicken fried rice ($20) and some dumplings. The food was delicious, with the chicken fried rice being our favorite, then the dumplings. The Pho was a bit different from a traditional Pho dish, but it was decent. The service was good and the prices Were average. Wifey had a Sapporo Also, which was in a glass and great! read more

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The only reason we dined here is because they were the only restaurant that had seating available during the most busiest Fifa world cup finals. We thought ok fine we will have lunch here coz we were starving and they had TV so we can watch some game but we couldn't hear anything. The food was so mid. XLB are just ok. Fried rice is very bland and lacked seasoning. Taiwaneese popcorn chicken was served with a sweet dipping sauce that didnt pair well. My drinks dragon something was just ok for a whooping $20. Service is fast. Ambiance is alright, small narrow place. Unfortunately I would not go here again. read more

Overrated and overpriced. Service was great and staffs were amazing but the food overall was bland and boring. The dumplings were extremely mushy and subpar. read more

Dumpling Time - Asian Fusion Near Me - San Jose, California

Delicious food - it all tasted fresh and well seasoned! The price was pretty fair for the area. read more

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Located in Santana Row, there's plenty of seating inside and outside. I came here around 1:30pm but it wasn't busy at all. If you're looking for casual standard dumplings, this is the place. However, it can be pricey. Menu: - Wagyu XLB: soupy inside, meat was well cooked - Pork Shrimp Siu Mai: soft, flavors are good read more

Dumpling Time - Wagyu XLB, Pork Shrimp Siu Mai - Asian Fusion Near Me - San Jose, California

Ordered delivery and was not disappointed one bit with the quality, or quantity of my meal. I choose the pork XLB and a beef noodle soup. Both were delicious & so so so flavorful. I'm a huge proponent of my meals being inventive and/or authentic as possible & that's what I feel I got from dumpling time. I cannot wait to explore the menu more. read more

We had such a great time - attentive service, nice food, beautiful view and very dog friendly. What else can we ask for? Dumpling Time is so convenient. Park at the basement in Olin garage which gives you first 90 minutes free. Take a short stairs up and there you are in the middle of Santana Row. You'll see Dumpling Times right away :) We were one of their first customers and we had our puppy with us. We first sat facing the courtyard but it was windy and chilly. The staff promptly moved us to an area of no wind and with working overhead space heater for our comfort, while maintaining our view. Our server was very attentive. He kept checking on us to see what we needed. At the beginning, he promptly brought out a nice cup of water for our pup, served our teas and took our orders. Food also came out in reasonable time as well. I love that all the dishes here were of reasonable prices and portions. We ordered 2 dumpling dishes and a wonton soup. Everything was nicely flavored and made of fresh ingredients. My mom and I chomped down on our dishes and finished them all within record time LOL Honestly, I believe Dumpling Time is underrated. You can get very decent dumplings here with nice portions and reasonable prices while enjoying Santana Row. read more

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I've never been to Dumpling Time but when I noticed that they served jellyfish salad, I was ALL in. Jellyfish salad is amazingly delicious especially at dim sum restaurants or even at weddings, however, the salad here was slightly different. Since we were craving just the jellyfish salad, that was all we ordered. The jellyfish was on the crunchier side and was marinated in what seemed to look like chili oil. It wasn't salty whatsoever and was slightly bland. On its own we rated it a 4/10 but once we dressed it up with extra soy and chili, it became a 7/10 as it tasted much better. Overall, I would not order it again but I am open to trying their other dishes! read more

Dumpling Time - Sesame Jelly Fish - Asian Fusion Near Me - San Jose, California

Delicious food! We loved the lobster siu mai dipped in soy sauce and chili oil. Also loved the seared pork bun, I think it's my first time eating seared, not steamed. Enjoyed the mango tango mocktail, too! We opted for outdoor seating to be some fresh air and it was lovely! Service was good. read more

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Came here with my dog on a Saturday at 7:30pm. Not busy at all, but maybe due to the Super Bowl weekend. Parking was tough but its Santana Row, so it's expected. The inside was industrial/bar type. And looked kinda slow. So I sat outside, and I really love the small Chinese lanterns. What I ordered: -Beijing noodles: very good and flavorful. -3 piece Chicken Bao: excellent with the red vinegar -XLB Combo: 10 pieces of each flavor. All tasted good with the red vinegar and soy sauce. This was a lot for 1 guy like me. So I did put 6 dumplings in a box to take home. Friendly staff and clean everything. read more

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We happened to be in the area and our daughter wanted to try this place out, so we decided to give it a shot. We arrived right before the lunch rush, and even with a reservation, we had to wait until our entire party arrived before being seated. We ordered the chili pork dumplings, pork and shrimp siu mai, pork Xiao Long Bao, green beans, broccolini, and pork gyoza. Overall, everything tasted okay, but nothing really stood out with a "wow" factor. The chili pork dumplings were my least favorite, they could've used more flavor and the green beans were very salty. The portions were reasonable, but the tables felt pretty small for a group of five, even though we didn't order a lot of food. The main reason for the lower rating, though, was cleanliness. The spoons at our table were dirty, with crusty residue inside. We went to grab Xiao Long Bao spoons from another table and noticed the same issue. Later on, we even saw another diner behind us asking for a new spoon. That was pretty off putting and not something you'd expect at this price point. Overall, it's fine if you're already in the area and curious to try it, but between the average flavors, seating issues, and cleanliness concerns, it didn't fully meet expectations. read more

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Absolutely delicious! Excellent food and service! We were able to walk in on a Friday evening and got seated within 20 mins. Highly recommend. Plenty of indoor and outdoor seating. read more

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Was okay! Did takeout and the ordering process was straightforward, my favorites were the regular pork XLB and the shui mai. Came out around $210 for everything. Going down the list: Assorted Buns: were okay for a light dessert. Had egg, and taro and one other flavor (red bean maybe)? Overall the bun was somewhat oversteamed. Stinky Tofu: was good, had a lot of flavor but some sand like sentiments in it. Dumplings: were good on their own without the extra garnish, tasted like dumplings. Wagyu XLB: Would skip as the rendering was overpowering. Tasted like soft fat and not in a good way. Sesame Balls: good and crispy. Har gow: Oversteamed as the skin was tough but had a good flavor. Lobster Shui Mai: My favorite, tasted like shui mai but couldn't really find the lobster. Crispy Tofu: was decent, over seasoned with soy sauce. Spicy Chili Oil Dumplings: was too doused in soy sauce and spices I'd say, be better with some more umami. Beef Noodles Soup: Was okay, really didn't like the soy based broth and the bakchoy was under cooked. read more

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5 stars for the staff, 2 for the management/owners, if they deliberately are choosing to not hire more people. Food is like a 6.5/10 They appear to be understaffed from what I could tell, servers and hosts taking care of a ton of tables in tandem, with nowhere enough bandwidth to handle takeout orders or walk-ins. I saw a customer wait for a while at the entrance, and walk out frustrated, saying, "I can't believe I had to wait 10 minutes and nobody can even take my order!" Not the staff's fault imo, they're handling a lot. Food: Egg scallion noodles 6.5/10: Tasted okay, but greasier than I would've liked. Egg was cooked well, still runny. Bbq pork bao 7/10: Not badd but could've been from the frozen section of an Asian market and I wouldn't have been able to tell the difference. Siu Mai (Pork and Shrimp) 7/10: Again, not bad is the best way to describe most of the food. Tasted pretty standard except I personally didn't love the roe sprinkled on top. Pork Xiao Long Bao: 6/10: Broth tasted watered down and not very healthy (subjective). Wish a staple like this could've been executed a bit better. The staff make this place better, I hope if management sees this, they can treat them better in terms of workload and comp. read more

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Landed here on a weekend before Christmas. There were a few people ahead of us. We got seated fairly quickly. The staff was accommodating and the service was quick. We had the mapo tofu and the popcorn chicken . The mapo tofu was really crispy on the outside and soft tofu on the inside. The sauce it came with was spicy and went very well with the tofu. The popcorn chicken was crispy but I felt it would taste better with a sauce. I had the vegetable dumplings in a garlicky sour soup. For that cold night it brought the warmth. The dumplings had a thick outer covering but the filling was really good . The garlicky sour soup is a must have here. It came closest to the Indian hot and sour soup. For indians looking for hot and sour soup - this is the place. Paired it with the noodles and it was a complete meal The mango pudding was good too . read more

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Very enjoyable experience! Its a shame its taken me so many months to leave a review! I stopped in after hours of shopping had taken their inevitable toll. Our group was seated promptly and quickly brought water. The seaweed salad was lovely and fresh, and did exactly what an appetizer needed to do. All of the server recommendations were fantastic!! Especially the pork xlb and the chili pork dumplings! The mint gin cocktail was also lovely! Definitely would stop here again. read more

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We woke up wanting dumplings today, and decided to try Dumpling Time since we have never been to it yet. It was early afternoon, so there was no wait for a table. We got seated pretty quickly. We ordered pork & shrimp siumai, XLB combo, Sesame Jellyfish Salad, and then Pho XLB. Out of all the XLB, we thought the pho one was the best. It tasted just like pho! I liked how it came with lime, bean sprouts and other veggies! Yummy! Our least favorite was the truffle one (the black one). The jellyfish salad is delicious! I love the chili oil! Our total came out to be 80 dollars including tip! Overall, this place is good, but wouldn't say it's the best! however, it does have unique flavors that I would recommend someone to try. read more

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I am a little disappointed in my order. The lobster siu mai were so small and barely taste lobster. The jellyfish was spicier than I thought. It is numbing to the tongue and oily. Half way through eating the jellyfish, I found a small strip of plastic read more

Dumpling Time - Lobster Siu Mai and jelly fish. - Asian Fusion Near Me - San Jose, California

Solid, consistent choice in Santana Row with great outdoor seating! Service is speedy and efficient. The green beans are my favorite dish on the menu. The tom yum xiao long bao are also super flavorful and bright. Recommend for a quick and easy lunch or dinner! read more

Dumpling Time - Asian Fusion Near Me - San Jose, California

Good is yummy and happy hour is a steal! Alberto was very nice and the energy watching at 4:33 while the World Cup was on was nice. read more

Dumpling Time - Garlic Green beans (VG) Scallion Noodles Veggie Spring Rolls - Asian Fusion Near Me - San Jose, California

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Our yearly lunch with supplier. Been wanting to try this place. Nice and roomy inside we had a group of 9. Not much of a crowd before or after we left so things came out fast. It's not your Din Tai Fung but not bad. We order lots of selection but nothing really to rave about. They had good selection of vegetarian as well as we had one vegetarian in the group. read more

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It was my first time here and can't say anything good about it. There is plenty of seating inside and out We ordered so much food too and I couldn't tell you one good thing on this menu. It lacked so much flavoring and after eating here, I felt sick. The only one good thing I can say about this place is how great customer service is. read more

The food was mostly good. We enjoyed the bao, and the green beans are fantastic, definitely must get. We were less impressed with the pho XLB, it was bland. The chicken gyoza had a very unpleasant, bitter taste. We didn't finish it. The service was definitely slow, I think because it was a holiday, and they may have been understaffed, although the restaurant did not have many patrons. We liked sitting outside. I might try it again but 2/4 dishes weren't great. read more

Food: the cucumber tasted great! Kind of funny that their appetizer tasted way better than the dumplings but I'd like to recommend other dishes than the xiao long bao. The siumai and spicy dumplings are good but the xiao long bao is just so so. Service: average. Ambiance: cozy and private. read more

First time here. Service was good and he's friendly. Food is amazing. I'm definitely coming back here to bring friends and colleagues. I have been passing by this place lots of time and never thought of trying it out and I'm glad that I did. I had the outdoor seats and it was amazing outdoor. The location is so nice. read more

We had previously been to this location as well as the one in San Francisco. However, everything seemed to be off during our most recent visit. We were seated promptly and our sever took our order in a timely manner. Our food shortly followed. However, no one came by to explain which XLB was which in the 10pc combo. The XLBs themselves seemed to taste old, etc. The Scallion Noodle dish was so so in taste. Our teas were not very hot in temperature. Our tray of spoons, etc. was not filled appropriately. The chocolate XLB was bitter, runny, and terrible overall. We will most likely try the Stanford Shopping Center location since it's closer to home and to give this chain another shot. read more

We stopped by for a late lunch. Glad we did because the food was decent but what I really liked was the service. Our waiter was impeccable. He made sure we were always attended to with all our needs! The food was good. We ordered a number of dishes. What really stood out for me was the chicken gyoza! The wrapping was pink and the flavor was different from what I'm used to. My one year old enjoyed the XLB pork dumplings. We got two kinds-- the wagyu and the pork. My other kid really enjoyed the popcorn chicken lol. All in all, I would go back since the ambiance and the service and the food were all good! read more

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We haven't been to Santana Row in a while, so we decided to come and have lunch. I noticed Dumping Time was here, so that was the choice for the day. We came by lunch time and it wasn't busy at all a Friday. We were seated immediately. There's indoor or outdoor seating. The menu is pretty simple. Appetizers, main courses etc. We started with the wood-ear mushroom salad. It was good, mixed with some type of chili oil. We also had the green beans, which was recommended by the host. Also good. Then we had the sui mai, which was okay. I wasn't expecting much, definitely wasn't in the better half of sui mai's I've been in the past. Then we had a wide variety of the soup dumplings. You get 2 of each on the menu, which is a great way to try all of them. We weren't really blown away by any of them. The pho one was probably the best of the 5? The rest weren't our favorites. It was nice to try something different, then I realize this is exactly what fusion is. The best dishes were the veggie dishes we started with.. Service was okay at best. While we were seated right away, we had to ask for water 10 minutes after being seated. Besides that, the staff was nice. We're not fans of fusion, either you go authentic or not at all. I was not happy/satisfied leaving but that's on me. GG. read more

Food was ok. Service was also ok. We made a reservation and they wouldn't seat us until the entire party was there. However, they let the walk ins get a table. We ordered some soup dumplings and the little sauce dishes to the side were not clean. We also ordered some pan fries gyoza but it looked just like the dumplings in the chili oil dumplings we got. The green beans we ordered were salty. We had to ask for the check twice. Overall the place was very pricy. For the price we paid we should've done a crossed the street to Din Tai Fung. read more

Their dumplings were good quality. Definitely try the assorted dumplings if you can't make up your mind. It was hard to determine the difference between Tom yum and Kim chi flavors though. Kim chi originally tasted like pho. The server did tell us what each flavor was but our palettes couldn't tell the difference at first. Wagyu had a distinct truffle taste. Broccolini was well seasoned with garlic and well cooked. If you order any of their hot teas, make sure to wipe the bottom of the cup. Ours still had residue at the bottom. Opted to use a glass cup instead once the tea cooled down. Shrimp toast was mildly spicy and crispy. Servers checked in with us every now and then. Mildly loud ambiance. You could hear conversations from other tables. read more

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I compare this with the likes of Din Tai Fung (Valley Fair) and Dumpling Hours (in Palo Alto). Service was a bit slow. Restaurant is in a good location on Santana Row with parking really close. We used the InKind app for this visit. The pork XLB were standard dumplings with thicker skin, served in those tin foil vessels that cause the dumpling to stick and break open when removing. But the flavor was good, soup could be hotter. The pork potstickers were somewhat unique with the crusted edges. Pretty good. The Har Gow (shrimp dumplings) were fairly standard and similar to other restaurants. Still good. The snap peas were good as well, but would have loved if they were also cooked with garlic, like the green beans. The sesame balls were some of the best I've had. While they took more than 15 min to arrive, they were very good. Could tell they were homemade. read more

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Overall the food was okay and nothing special. I really liked the har gow but that was the only thing that I would go back for in the future. I would recommend not getting the wonton soup as it was extremely bland and underwhelming. The service was okay. You could tell they were understaffed and probably weren't expecting the crowd they had today. read more

Dumpling Time - Our food: Pho XLB, Har Gow, and Chicken Siu Mai - Asian Fusion Near Me - San Jose, California

I think the flavors and food was generally good but I came inside expecting authentic Chinese food and I didn't get that at all. The xlb were good but they didn't taste authentic and the sauce it came with was bright red which threw me off. The Beijing noodles were also kinda off in the flavor, although not a bad flavor. The chicken bao was also a good flavor but not Chinese seasoning tasting. Overall a little confused but satisfied. My friend and I were talking about it and she says she has her own category for restaurants like these and calls it Chinese American food. I think of Panda Express for that category and I feel like it's too different. Anyways, I thought the price was also a bit much for the food that I didn't expect so that's why I gave it three stars. read more

Dumpling Time - Asian Fusion Near Me - San Jose, California

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We stopped in after a day out with family. The restaurant wasn't busy so we were sat right away. Our water was nice and helped us by pointing out the popular menu items. He wasn't the most thorough. He took only some of our drink orders and didn't ask anyone else if they wanted something to drink. Not a big deal but a little annoying. Food was brought out quickly. Everything was delicious. No complaints about the food at all. The service was pretty bad. After we finished no one came back to bring us our bill or to ask if we needed boxes. I was so tired of waiting that I just got up and started putting my jacket on. Finally after the waiter said "have a good night" I pointed out I still needed to pay. Luckily for them I am Honest or I could have easily walked out without paying. The good was great but not sure if I'll come back. read more

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