I was craving something sweet later in the morning so I ordered 10 assorted munchkins. Something told me to go inside to see what they had and happy I did. I only got 9. I'm not one to really check for this as it's munchkins, but it's the principal and the price. Over $4 They were nasty. Not like they used To be made. Hard, crusty with no flavor. Not sure where Dunkin has gone wrong read more

Dunkin' - Donuts Near Me - Cromwell, Connecticut

Lots of delicious choices, hot coffee and lovely decor, nice touch with the fish tank inside, but with 0 customer service. Sad that they can not say good morning but give you a blank stare while asking, how can I help you?. read more

Dunkin' - Fish tank - Donuts Near Me - Cromwell, Connecticut

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Great Dunkin location. Had all the wicked themed items in AND dog toys AND D&D books. Great service and BEAUTIFUL Christmas decorations around a fake fireplace. Would 5/5 come back here if I was driving through. Going to my cousins wedding. Thanks for having us!! read more

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Another trip through the drive through and another miserable experience. I order one drink every time and they screw it up 75 percent of the time..smh idk why I keep giving them my money but here we are. read more

When in Cromwell I hit up this spot for a great cup of Iced Latte! Friendly, efficient staff!

Tried a Pink Velvet Macchiato today!. Too sweet and cloying for me. At least I didn't order the matching donut. Guess I will stick to my regular order of medium hot decaf with a splash of cream. They are so nice here at this location and make our Monday post-gym get togethers a nice way to start the day. I know today is Wednesday but the weather delayed our stay this week. read more

Out of all the Dunkin's I've been to this one is terrible! The bacon and potato's are always cold, the people who work in the morning seem like they hate their jobs, and it just defeating when you try to be nice and say thank you, they just toss your food towards the window and say here ya go! No thank yous, no smiling faces and 7 out of 10 times you hear them complaining about customers. I get you want to be fast but saying thank you or have a good day wouldn't kill ya! read more

There is no consistency to prices if you ask for no ice , one employee may charge .50 another may charge $1.00 another won't fill the cup all the way with no ice , and another will bump the price up to the next size , WHY IS THIS SO DIFFICULT , ITS A MAJOR CORPORATION AND THEY HAVE NO SET PRICE?? , and how about posting the prices increase on the drive up so customers know what that should pay !!! read more

Quality of your bagels, I complained to the manager he said his name was Bernard . My complaint was that the bagel I purchased yesterday was stale. He said would you like me to lie to you, are bagels are fresh . So it impossible for you to have a stale bagel. So I did not receive an apology,just you are wrong as a customer I will probably boycott Dunkin' Donuts because that is the way I handle it I exercise my right as a consumer. So until they hire managers that are respectful and polite I will spend my money on other businesses. And I do know that Dunkin's donuts does not operate the same as in the past,like the manager said his stock is delivered not made fresh at night like they used to be 300am you were able to see them in the oil vat being made fresh. Not anymore so , so long Dunkin' Donuts read more

It is a nice DD - lots of seating, relaxing fish tank, lounge chairs. And they have multi stall bathrooms - not just the single room. Service is fast and efficient. BUT - the parking lot is a nightmare to get in and out of. Crossing multiple lanes of traffic, and a one way traffic pattern. I don't live nearby, but travel 84/91/95 in CT a lot. Just the parking lot alone is enough for me to choose another highway exit. read more

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If there was a zero, this place gets a zero every time I go in this place no matter what time of the day it is. It is so filthy customer service stinks. It's so slow in there everybody standing around looking at each other but they can't clean the filthy dining room the counters are you what are your food? The bathrooms are disgusting This is the worst Dunkin' Donuts I've ever been to. They need to fire these young kids that they put in charge a restaurant should not be as filthy as it is especially when it is slow, there is no excuse for it. read more

This is a very nice Dunkin' Donuts. It's very relaxing and modern inside too. They have stations for charging your electronics. Plus they have tablet holders too. They have a fire place, and surrounding the fire place are 4 extremely comfortable chairs. Plus the seating throughout the rest of the restaurant is comfy too! They do have free wi-if as well. They even have a huge fish aquarium. Whenever I see kids come in, they are always drawn to it. It is nice to watch, as the fish are beautiful. The staff has always been friendly and quick. I've ordered inside as well as the drive through and have never had an issue. Order has always been accurate. The food and drinks are consistent with any other Dunkin' Donuts. I've had a variety of drinks there and occasionally I will get food. The food though i nothing amazing, but for the price and convenience factor it's good in that aspect. For a quick bite and the convenience factor (right off 91) I recommend this Dunkin. I prefer this one rather than the one closer to Friendly's. Nothing wrong with that one, I just like the atmosphere better at this one. read more

Dunkin' - Charging stations - Donuts Near Me - Cromwell, Connecticut

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Not even a one star! Customer service here does not exist ! The girl at the window today was so abrupt and so rude to us it wasn't even funny! Do these people interview the way they work? Not coming here ever again . Bad experience 2 times ! Life is hard . No need to be rude ! read more

Kind employees but really what blew me away was the atmosphere! This was the nicest DD I have ever been to (coming from Princeton, NJ). Will be my midway stop to Mass every time! read more

The bathrooms need work, especially for being only 8am in the morning. They are well stocked here, basically you can get the full dunkin menu. Large reef aquarium, gas fireplace, pumpkin on every table. Interior Is clean. Though the small chai latte is the size of a sample cup. Hash brown not crispy at all, Belgian waffle sandwich was not hot, not even warm. read more

Dunkin' - Donuts Near Me - Cromwell, Connecticut

Love Dunkin. Just moved back from Florida and there are not many Dunkin's there. So I'm making up for 8 1/2 years of searching for Dunkin Donuts. read more

I'm sure this Dunkin' Donuts is fine for most people at most times, but please explain to me what the point is of claiming that retail (i.e., the store) opens at 4am on Sunday when the door is inevitably locked half the time even when I arrive at 4:15am. Yes, I could always use the drive-thru, but the point of my going to Dunkin' Donuts at 4am is not simply to get a cup of their mediocre coffee, but rather to get some work done at a table, taking advantage of their extra early opening time. I cannot actually do this if they do not actually open at the posted time. read more

I stopped by this location on my way up to Boston with a friend and I'm glad I did. This is the nicest and coziest Dunkin' Donuts I've been to. This statement carries a lot of gravity because I am a DD addict and have been to countless locations. Upon entering, you are greeted by a fish tank that has a wide variety of fish and a nice fireplace where you can sit and enjoy your coffee. Service was also very quick and the workers were friendly. I'm just sad that this location is not near home, which is in Northern NJ. I definitely recommend this location not only for their drinks but for the ambiance! read more

Dunkin' - Small, sweetened iced tea that had just the right amount of sweetness (please disregard the Snapchat filter :D). - Donuts Near Me - Cromwell, Connecticut

Stopped here a few more times. Service is definitely a lot better than the first time I've come here. Don't expect to be wowed. They make coffee and they serve you donuts (or doughnuts if you prefer that spelling). But they can mess up bagel and sandwich orders sometimes. Check your order before you leave. Parking lot is a bit awkward when it's busy. But it's an easy on and off from Interstate 91. read more

I was going to just go back to the resturant to get my order fixed, then I thought again...how stupid would I be to go back to the troll that guards the drivethru window at this late/early hour? I'm not stupid and I'm never going back - and neither should you. At least not while that nightshift Mall Cop is still at the register! She was OBVIOUSLY pissed off at me for coming to her place of business and interrupting her night. I further got on her nerves cause I didn't immediately know what I wanted - and then when I did, she made me wait. Didn't matter anyway, cause she didn't plan on fixing what I wanted. I ordered 2 egg, cheese, and bacon sandwhichs, and two glazed doughnuts. $12.XX. She barely said anything to me as she took my card and when she brought my food I felt like she would have cussed me out if I said anything to her. I get back to to my hotel room and there's only one sandwhich and my Iced Machiato looked as it does in the picture below. The way I see it, I just learned a $12 lesson - I should have gone to McDonalds. read more

Dunkin' - Iced Machiato...is this right? - Donuts Near Me - Cromwell, Connecticut

This location can be difficult to get in/out of, but provides adequate service, selection and quality. They seem to get it right. read more

Dunkin' - The Drive thru line backs up onto Rt 372 sometimes. Blocking traffic. - Donuts Near Me - Cromwell, Connecticut

This Dunkin Donuts can rival any Starbucks! It has a fire place with a comfy seating area. Ipad stations???? Crazy right??? And a fish tank!!! Never ever seen a Dunkin like this....went last week and now they serve ice cream and it was delicious. They will blend toppings in as well. The staff is super nice and the place is meticulous! read more

Dunkin' - Fireplace with seating area. - Donuts Near Me - Cromwell, Connecticut

Donuts & drinks are good. But their bagels are always hard & stale. Doesn't matter if I go in the morning, afternoon or evening, my bagels are always stale, hard, not soft. Won't return to this location anymore. read more

Dunkin' - Hard to chew, stale bagels. - Donuts Near Me - Cromwell, Connecticut

It sure deserves four stars as a dunkin donuts Nice comfy sitting area and very good selection of music Such a nice place to drink, read and rest I've already talk to so many people about this place and took a few to visit~ read more

Nicest Dunkin' Donuts I've EVER visited. The drive thru service is fast and accurate on my daily commute. Well worth the trip inside too. Check out the fire place, huge colorful fish tank, iPad stations and comfy chairs. Clean store and friendly crew/managers. read more

Dunkin' - Donuts Near Me - Cromwell, Connecticut

My husband and I stopped here on our way from Maine to Pennsylvania. It's around 1:00 in the afternoon because we purposely waited until lunch rushes would be over. To start, the bathroom was filthy - toilet paper all over the floor, full toilet bowls (with #2), sprinkles on the seats, and hair and other junk all over the sinks. Then, we waited in line behind 1 person for almost 10 minutes while the cashier took almost 5 minutes just to take an order. She was annoyed at every question the customer asked, shook a bottle of pumpkin spice flavoring in his face at one point and didn't seem to understand what he was ordering. The man turned around to us and apologized, saying he wasn't sure what he just ordered after that conversation, but he just couldnt wait for it to end. As we was standing and waiting, we watched another customer's order get messed up (it was a simple latte). There were at least 4 employees behind the counter, but no one could take our order. The original cashier, still annoyed, finally shouted to us over the counter that it was going to be a few minutes and we were just going to have to wait. We stopped here because Dunkin is Dunkin, no matter where you go. Nope! Horrible atmosphere and horrible service here.. We walked out without purchasing anything. read more

Today like every other day I stop at Duncan for coffee. It was an unusual amount of people in line at the drive thru today I was patient I understand everyone wants their coffee. I finally please my water with a young lady who does not thank me or end of the conversation. I pull up to the window where young man with his tongue sticking out does not say hello does not ask me if I ordered a coffee hence me my coffee takes my money and does not say a single word. I proceed to thank him because I do have manners and drive away. In my personal opinion the 1st person you talk with during the day sets the tone for you these children plucked my last nerve just by being unfriendly. Well I go to this Duncan everyday it is my plan to change stores. Suggestion spend extra time on customer service training with your Staff. read more

Fresh coffee every time I go and the drive thru is super fast! I pass two other locations and a McDonalds just to come to this DD loyal customer for sure. read more

Dunkin' - My morning must have!! - Donuts Near Me - Cromwell, Connecticut

We went through the drive-thru this time but on the inside, this place is awesome! We travel all over the state for hockey and this is definitely one of the best. It's super clean and the staff does a great job getting you your food. There is also a fish tank inside with a TV and fireplace, very cozy! The only problem was they forgot to put my hash browns into the bag, typical Dunkin mistake. read more

It's hard to rate a DD. They are basically the same and offer exactly the same menu. Meanwhile, they do differ when it comes to service and this one couldn't have been better - at least when I drove through. I placed my order for a bagel and hot tea and within one minute they had me cashed out and on my way - and got my order correct. This isn't always the case with this chain that can often yield poor service. This time, however, they did a great job. Hopefully, you'll have the same experience. read more

This dunkin Is the worst. They make all the food wrong, the employees DO NOT understand English. They are all 17 and in a daze. Go somewhere else and get quality food and coffee else where. It's not the best. Gross. Try starbucks read more

Hello, I've been using the drive-thru here for the past 12 years, anywhere from 3:45 to 4:00 a.m. I have no problem with the girls at the window, they are kind and efficient. The problem I have is, There is a USESI box truck who backs things up every morning. He will use the no parking lane (posted,no parking)(no one can exit) being the truck is too tall. He gets out, walks up to the window and puts his order in, regardless of who is in line. I've seen numerous people back up and leave because of this. I'm wondering how many sales you lose as per his cup of coffee.Thank you for your time. Al L . read more

I find it a little strange to be writing a review of dunkin donuts but I really enjoy stopping by this one on my way to work. The people are very friendly and it's one of the nicest buildings I've ever been in for a DD. The 24hr drive thru is also convenient as it's one of the only places open past 9 or 10pm around. read more

We stopped in this evening and were extremely impressed with the appearance of this Dunkin'. They have a beautiful Christmas setup and a nice seating area with a faux fireplace. Unfortunately: 1) When we ordered both girls at the counter had extremely bad attitudes. They seemed bothered by having to take an (easy) order that lasted no more than twenty seconds, despite the fact that we we were friendly and there were only two other customers in the store-- two teenage boys. Franky, they were rude. Oddly, they were quite giggly and happy to talk to the two teenage boys who ordered before us, and who then went back up to the counter to chat with the girls after we ordered. The girl working the headset who brought us the coffee was the only employee of the three we interacted with that had a good attitude-- she brought over the coffees with a smile and something to the effect of "have a nice night." 2) Three of our donuts were not fresh, and the fourth was stale. Very disappointing. read more

The location is a bit strange .. it's a side road off the main road. It isn't super easy to get into if you are headed toward Berlin and need to cross traffic, but if you are headed into Cromwell it's no problem. This used to have a Baskin Robbins in it, I guess that didn't work so now its just a DD. Big interior, lots of table, pretty big parking lot. drive-thru. What more could you ask for? I guess better coffee. A-OK for a dunkin location, but obviously not my favorite coffee. read more

I've been going here for 5 years and this place does a few things exceptionally well (to the point where I'm on yelp writing a review for a Dunkin Donuts). First, the coffee always tastes fresh. A lot of DD's I've been to have a stale old taste to their coffee, so this sticks out as a major plus to me. Second, they have NEVER messed my order up. I can't even begin to estimate the number of times I've gone to other Dunkin's and gotten HORRIBLE coffees. I get a regular coffee with cream and sugar, and somehow that translates to "A cup of sweet milk with a dash of coffee" at most stores. Not here, they make it perfectly, every. single. time. Third, whoever owns or manages this place must provide exceptional training and a nice working environment because the employees are always really nice - I never feel like I'm inconveniencing them when I show up. read more

This DD is the ABSOLUTE BEST one. I've been going to another one on the Shunpike for over 10 years and I have put up with serious customer service issues. I was in shock when I started going to this one. The customer service is exceptional(the women with glasses deserves a promotion)! All I can say is keep up the great customer service. Thank You read more

I like Dunkin but this one sucks. They screw up my order half the time, after making me wait in an empty store for five minutes or longer to order despite the fact that there are always employees standing around doing nothing. They are rude, refuse to take complaints seriously and the shift supervisor just swore and yelled at me when I asked for the managers phone number. Basically told me that the poor customer service was my fault because I asked them to make me a new drink. I ordered, and was charged for, a tea and they gave me a hot chocolate. 0/10. If you need DD fix, go to the one down the street in Walmart, this place is just awful. I used to work as a barista and if I had just talked to a customer the way they did, I would have been fired so fast I would have gotten whiplash. read more

Stop here very often on my way to work. For years had no complaints and had a pretty good experience. Over the past few months, they have a new person working the drive thru, he's rude and argumentative. Poor customer service experience. Seems disgruntled if you use the DD perks app. If you work for a company that utilizes an app and promotes the heck out of it, then you should take the time to understand how it works. A positive attitude and smile wouldn't hurt either. read more

I usually have no complaints about DD, and I usually don't think that they are anything special either. HOWEVER, at my last visit this past Friday morning about 8:30 the man working the drive thru actually took the time to look at my debit card and thank me by name. That has never happened to me before. Personal service at a chain OMG. Hope this happens every time. read more