Staff: The young lady here at the drive thru was so nice. She didn't have on a name tag so I cannot credit her. From the ordering to the pick up she was very nice. I was very impressed. Quality: Standard donuts you expect from here which were delicious. Grabbed a munchkin pack. Overall: Based upon my experience I'd most definitely return. read more

Dunkin' - Donuts Near Me - Lake Forest, California

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Purchased six cotton candy, special edition donuts, this morning. Service was fast. The donuts were placed in a box face up. Different customer service than my previous experience, two different employees as well. Daughter said they were delicious ! read more

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Typical dunkin donuts. Fair but not great donuts, reasonable prices. Quick service. This location has a drive through and a walk up window, no indoor seating and only a couple of outdoor tables in front. I might return if I'm in the area and need a quick bite. read more

First time here. I Ordered 25 munchkins (10halloween 15 regular glaze) people came, ordered and received their order before me. Finally 10 minutes go buy and one worker asks me if I'm waiting on something. I tell her I'm waiting for the 25 munchkins. Around like 2/4 min later another worker an older lady asks me if I'm waiting for something, I tell her the same thing. She rudely tells me I can't hear you, so I come closer and very loudly repeat myself. Mind you I give the same energy I receive. A minute later BOOM I got my munchkins. The girl who originally took my order gave me my order and threw in a few extras in there. She the reason I'm giving 2 stars instead of 1. Will I go back, most likely not. Update: Munchkins are dry!! read more

Dunkin' - Dry! Not worth it - Donuts Near Me - Lake Forest, California

Under staffed location with the staff there having little respect for customers time. Waited well over 5 mins at the drive through window with my order complete and ready to be served before a staff member came over to hand us the drinks. This delay ended up making my wife miss her train to work despite giving ourselves a more than reasonable 30 mins to get to the Irvine Train Station. Do not plan on coming to this location unless you have 35+ mins till you need to be somewhere. Will give them credit the drinks are good and the staff there is friendly. Just poorly managed read more

Our usual Donut place during our weekly grocery runs. This branch has a Drive Thru that makes it very convenient. Staff are always accomodating and polite. Donuts and Drinks are good as always! read more

I came into the drive through and haven't been to a Dunkin in a long time. I had questions and the lady taking my order answered the questions with "well there's a menu right in front of you"...so not very helpful and kind of rude. The coffee was alright and the hash browns were soft and mushy. Don't need to come again read more

The staff was great., I love the matcha drink and the iced macchiatto, donuts still good knowing I got it in the afternoon. So far experience is awesome read more

Best Dunkin' around the area. The cashier, Ivory, is very nice and helpful. I always get the iced dunkalatte with a shot of espresso and it's always good. read more

Hello good afternoon I went to Dunkin this morning this exact location for my cold brew with 2 tspoon with brown sugar flavor and cold foam on top but it did not taste good whatsoever was not pleasable tasted like toilet water was not able to drink it and you guys wanted me to pay for another one this has been the 2nd time I will like a refund or a gift card worth 25 or 50 !! read more

Double check your order before driving off- every.single.time. They get it wrong almost all the time or something is missing. The workers themselves are nice and it's convenient because it's drive through, but always double check before driving off read more

This Dunkin stole my business from Starbucks! I love the iced brown sugar expresso! The best thing about this Dunkin is the staff... Mike and Sydney are so amazing! They always remember me. They are quick, they know what I like and they always make me feel so welcome. They both definitely deserve raises because I am there almost every day and they are the reason I switched to Dunkin from Starbucks! read more

Super rude employee, one with colored hair. She doesn't speak to you while giving you your food. Food was very burnt. Playing loud music.

I just bought the apple fritter donut here today and I noticed a short thick cubic hair hanging out of the donut. I threw it in the trash. So disgusting! read more

Coming from a person that hardly ever writes complains : Come here often cuz its just convenient but honestly this place is more of a miss than a hit. Idk if it's the machines or whats going on, but most coffee drinks you ask for, seem like you ask for milk with a splash of coffee. Every once an awhile they'll have the perfect blend so i know it's possible, but more often than not it's just sad, milky, watery taste. Took a sip and tossed my latte. Should have asked for a refund read more

At approximately 2 PM yesterday, I drove through the Dunkin' Donuts off El Toro Rd. I hardly ever eat fast food or use drive-throughs. On the rare occasions that I do, the experience isn't always great and understandably so, cashiers deal with a lot of impatient and preference oriented customers. However, this visit was a refreshing exception. Sydney who took my order was calm, patient, and even kind enough to make a suggestion when asked. She was well mannered and chuckled along with me. When I pulled up to the window, I was greeted by Michael, who was just as pleasant. I asked him to pass along a kind word because she truly made a positive impression.The coffees were delicious, the meal tots were perfectly crunchy, and while the sandwich was good, I'd probably skip the bagel next time unless you plan to eat it right away. Lastly, I have always loved the Dunkin' app deals! They're seriously a steal. Dunkin was my saving grace in college. I highly recommend this specific location. The service is sweet, the food comes out fast, and the access in and out is super easy. Dunkin' off El Toro Rd., you've got a new fan! read more

I'm not sure why it take 10 minutes for 1 donut and a large regular coffee. This is the second time I've tried this location. It will be the last. Hot coffee. read more

Horrible . It's a walk up window and the staff is super rude and does not even acknowledge your presence. Waiting almost 10 minutes to pick up and online order and the first thing the girl says is are you picking up before even saying hi. The guy behind me needed a fork because they did not give him one in the drive thru and I saw him waiting for at least 5 minutes before I drove away . read more

Duncan has some of the best coffee in the world. We stopped here this morning for some coffee and donuts at a prayer meeting. Duncan has some really good donuts here. I do not come here very often, but when I do, I am so amazed how good the donuts and other goodies are. Cool staff and nice location. I will be back for more when I have a chance. read more

I never come on here to write a review about employees but the girl named Jackie that works at this location needs to be retrained when it comes to customer service. Didn't get a hello or welcome. Cut me off when I was asking basic questions about my order. Very rude to be completely honest. That experience was not what I expecting when ordering some donuts and coffee. Smile more Jackie and if you don't like your job get a new one girl! It's 2025! read more

Great food poor service. Food was hot and fresh. Drink was amazing and made correctly. But the service was lacking severely.

kinda lowkey rude. ... not busy and took so long for order. TS PMO. like i just want my coffee

Breakfast sandwich smelled like burnt plastic, tasted like burnt plastic, or maybe burnt nonstick cookware. Did not eat more than one bite. Iced coffee was good. read more

First time ever trying Dunkin' and it was a good first impression. I tried the avocado toast with tomato and it was really good, will be coming back for that one. read more

Dunkin' - Avocado toast with tomato - Donuts Near Me - Lake Forest, California

Cheapest Donut place to get a dozen donuts. Now I know why. The donuts were about 2/3rds at best the size of other Mom and Pop donut places. Every donut tasted the same regardless of the type. The Jelly and Boston Creme donuts didnt have any creme/jelly on the back half of them, so they barely stuck the piping bag in it. They put sugar granules on some donuts not powered sugar as well. Better off paying the $2-5 difference and go to a family run donut store for bigger donuts and better quality. Never coming back. read more

Stale donuts again :-( it is clear they are not making them on-site here like they do on the East coast. Taste terrible.

Every single time I come here i have a horrible experience. If it wasn't for the free gift cards I get from T-Mobile...I would never ever come to this place. Whenever I walk up to the window it takes about 5 minutes for anyone to acknowledge me. Today, walked up to the window and we were informed they only take cash and the scanner to scan the gift card was broken. We were directed to go through the drive through because that scanner worked. Well, that took about 15 extra minutes! Why couldn't the worker problem solve? Maybe punch in my gift card instead of scan it? read more

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Ordered an iced cold brew with almond milk and a plain bagel due to a dairy allergy. Received an iced coffee with sweet cream and a bagel with cream cheese. read more

Giving this Dunkin' Donuts a 5 for the service we got! We came here for the Veterans Day deal and the gentleman working the counter was very gracias and ensured that we knew about all of the deals they had. He really showed love to my husband who's a veteran. It was a great experience and made us want to come back to this DD in the future. We got maple bars, a French donut and a chocolate filled donut. Our favorite were the maple bars. Something about the classic flavor hit the spot. I also got an iced coffee which I have always liked from DD. This location is a drive thru or walk up only as others have mentioned, which I think is great for those who are on the go and are stopping for a quick bite. Will definitely be back for my morning coffee and snack. read more

Dunkin' - Donuts Near Me - Lake Forest, California

Food's great, friendly staff. It's well worth going to. Go there & say "hi" to all the staff. They DO take care of you. If you've a problem, they're willing to fix it. read more

Drive thru and walk up only, Kind of a pain that you can't see the donuts and they always seem to be out of the ones we want so they have to list what is left every time. The donuts always taste stale, no matter the time of day, not a fan of their dense dough or cheap fillings and toppings. Coffee is also crappy quality and way too sweet, not bothering to return. read more

Dunkin' - Macciato and latte - Donuts Near Me - Lake Forest, California

You may not know this, but Dunkin Donuts was in California for many years, but by 1990's they all pretty much closed, Cali just wasn't ready for the Awesomeness and they were all in "luv" with a mermaid. But, then slowly Dunkin came back, but the only place you could Dunkin Donuts was at Camp Pendelton, Yes!!!!. I would drive with my Bestie to Pendelton to go shopping or camping in the summer and Dunkin was there!! first stop for a cup of happiness, OH SUCH HAPPINESS... You know when I visit Cali now, I got's to have my Dunkin and this Dunkin location delivers perfection, each and every time. Nothing fancy, unless its seasonal, no crazy orders.. just a ex-large hot coffee, light and sweet, Boom! there it is! But now that I live in NJ and have Dunkin every single day, I am indeed blessed to have my cuppa made right every single time and it doesn't cost my $5.00! It's only $2.29 YESSSSS! read more

I pulled up behind another car today around 2:00pm. I watched her swing her hands around in the air as she spoke to someone in the drive thru. I could tell she was mad. Dun dun dun. They RAN out of donuts. Yes you read that right. DD ran out of donuts. Sad day when they run out of donuts not once but twice during my visits. One of my Dads I babysit for told me they never have donuts in afternoon. I didn't believe him. Until today and I tried again to get donuts with my coffee and I got the bad news. Apparently donuts are delivered here every day and reheated. They arevnot made fresh. They do not make their own donuts here so by the afternoon they are gone. This changes my entire perception of donuts. If I wanted delivery I'd go to 711 for a donut. Signs on drive thru need to be updated. I tried ordering something that was listed in the drive thru and they said that promotion was over a few days ago. Then change the sign. So in conclusion come here for coffee not donuts. read more

around 2:40 PM, the person that was taking my order at the walk up window had so much attitude. had no manners, no patience, and i wish they treated their customers better. what even pmo more was the fact she raised her voice at us. food was mid ig read more

Obsessed with DD, I use to live across the street but still frequent this one because if you specify your order they hit most of the time. When they do get my order right boy is it fiiirree! Love that they have Oatmilk and so many swirl flavors to choose from. Nothing beats a DD run in the mornings or when your boo brings you coffee from here haha! I never go for the donuts here, my faves are the iced coffees, lattes, macchiatos and cappuccinos here. They have decent bagels with veggie spread too and their Apple fritters are also good on occasion. Love you DD! read more

Alex is the sweetest cashier, definitely sweeter than a classic donut. I appreciate that there is non-diary options for coffee, too!! Thanks, I'll be back! read more

Dunkin' - Oat milk Iced Coffee & Donuts - Donuts Near Me - Lake Forest, California

Went through the drive through craving an iced latte and maybe a donut. I asked for a hot latte since it was a cold day but changed to iced latte because I didn't have time for a hot latte to cool down. Then I asked if the donuts came warm because who even likes room temperature donuts? I could literally hear the girl's attitude through the speaker. By the way the donuts don't come warmed up so just save your money and your calories and go to a real bakery. read more

Dunkin' - Asked for light ice so they gave me a partially full cup looool - Donuts Near Me - Lake Forest, California

The boyfriend and I just got coffee here on our way to San Diego. Mine tastes fine; his tastes really strange like metallic in flavor and the taste of coffee is totally absent. Not sure what happened here? A lot of our Dunkin' experiences lately have been sort of similar where as one of our beverages does not taste the way they normally do, and beyond that, just plain gross. I suppose we will opt for Starbucks next time around! read more

Dunkin' - something not right about the Original Blend today. - Donuts Near Me - Lake Forest, California

I have never encountered such poor customer service. I came here to order a vanilla spice with oat milk and half a dozen donuts. I was interrupted in the middle on my drive thru order by a different woman who yelled "ARE YOU THE ONE WHO ORDERED THE LATTE" but asked no clarifying questions. When I got my drink it was a pumpkin spice latte, and not the drink I ordered. I went up to the window and a blonde woman with blue eyes and a manager tag greeted me and when I told her the drink was wrong, instead of just apologizing and correcting it, she tried to argue and said "Oh, this was only made because the word 'pumpkin' was said". Neither I nor my passenger said pumpkin in any context. She remade the drink, but when I asked if it was oat milk she said no, so she had to make it again. When she handed me the drink the third time, I asked her to clarify the order, and she got very irritable with me. Turns out, even after three attempts at trying to clarify the order, I still ended up with the WRONG drink (a chai latte). I will never return to this location and I suggest other people avoid it as well. read more

Am I the only one that thought the donuts at Dunkin' were subpar? I ordered a donut because it was drink happy hour ($2 iced lattes from 2-6pm daily with your Dunkin' app) and I had the survey coupon for a free donut. I ordered the frosted pink one with sprinkles and it was so nasty and tasted stale. I couldn't stomach a second bite. I love sugar, I love donuts, and I like Dunkin's iced lattes.....but their donuts, never again. Even if I had a free coupon, I don't think I would use it!! Two stars and not one because the staff is friendly here and they have a decent iced latte. read more