John was great. A rat chewed through some wires of our heat pump in the middle of the night so our…read morefamily woke up to a cold house. I called John and he was able to fit us in the same day. He wasn't exactly sure when he would stop by (just knew it was going to be in the afternoon) but was able to keep me updated via text to let me know once he was 30 minutes out. Once at our house, he fixed the wires, a blown fuse, and our heat came back on. I appreciate how friendly and thoughtful he was throughout the process. He was just here this afternoon, and I've already recommended him to two other people! Thank you, John. We'll definitely be using this business again.

John and crew provided exceptional service. They were recommended by a highly respected architect…read morefriend. They were able to replace our furnace with ducted Mitsubishi system. We live in older two story Seattle home with inadequate ducting. They have decades of experience and were able to problem solve and provide novel solutions that none of the other contractors offered. They were able to place ducted air handler in our attic and also were able to find ways to minimize the "track" on the exterior of the house. Communication was excellent and they were prompt, and very conscientious about dust capture and cleaning up every day at the end of the job. I also appreciated that they are a locally owned company and their pricing was better than the other highly recommended firms. 5 plus stars!

Recently had Nathen come out to my new home to provide a quote for knob-and-tube removal and a…read moregeneral electrical safety inspection. He was friendly, professional, and clearly knowledgeable. He took the time to walk me through what he found in the attic, explain the scope of work, and answer all my questions without any pressure. The quote was thorough and easy to understand. As a new homeowner dealing with a 1946 house, having someone patient enough to explain the technical details made a huge difference. I'd definitely consider this company for future electrical projects. Highly recommend.

Jordan came out to evaluate my home for an EV outlet install. He identified several deficiencies,…read moresome of which were even critical to my home's safety, even without an install. He happened to have an opening the very next day, so he performed a panel swap and an EV outlet install. He was knowledgeable, thorough, explained everything in precise detail, and even gave me some helpful pointers to help keep my home safe.

I have used this guy several times and I was very pleased. He helped install a new furnace, and…read more tankless water heater and his rates were very reasonable.

What a great job. Thank you Ryan for showing up on time and explain what had to be done and saving…read moreme money. The prices that other plumbing company's wanted compared to how little you charged was unbelievable. I am very happy with the job and the great deal. Will recommend you to all my friends and family. Thank you

Richard was so knowledgeable and thorough. He installed three outlets downstairs and made sure they…read morelooked good and were functional. He was pleasant, respectful, efficient and timely. 5/5 no notes!

As an owner of an old family business, I can usually tell when I am engaged with another family…read morebusiness, and Good Guys fits that mold. Most family business I know focus on great service, great pricing, and client retention. Good Guys Heating and Air definitely meet that standard. John Loacker

Doug installed my furnace in 2011. He custom made ducts to go to my newly renovated basement. Very…read morehard working, knowledgeable, friendly, honest and great prices. In 2015 I had him install central AC. He and his son, Michael, treat y'ne like family...come out immediately if I have a problem and their pricing is really competitive. Highly recommend!!

Over the last 25 years we have had two other furnaces and always felt intimidated and very dumb…read moreabout the process. Doug and son Michael gave us an excellent education and made sure we were confident in our decisions. I hate buying home products but Doug gave us a great price and the best service imaginable....USE Doug and NorthEnd Heating if your need for a furnace/HVAC arise. They're the best!

DO NOT CALL THIS COMPANY!!! They will extort you, send you an estimate for one amount but then find…read moreother issues while installing the over priced part you agreed to, because you were left for a week without heat (after having already been out to inspect the heater once before) and the cost will double. My mother-in-law called them because her heater was making a loud noise. They came and shut off her heat and told her they'd be back in 2 days. Then at that time she got a text message telling her to shut something off, or push a button. She did and then they were under staffed and couldn't come out. After 6 days of my 80 year old mother-in-law living in a house without heat (her house was sub 50 degrees) they sent her an invoice for $360 because she apparently needed a pump and they said her heater would not turn back on without it (even though it worked prior to them turning it off). She was freezing so she just said as long as it was today. They were at her house within an hour (ironic since they were SOOO busy the first 6 days...). Then, the estimate DOUBLED while the tech was at her house as he said he found a gas leak (the house did begin to smell like gas AFTER the first tech turned off the heat). (I should say the 2nd tech was EXTREMELY understanding and helpful. He also confirmed that the gas leak was NOT reported by the 1st tech and the 1st tech was a new guy.) My mother-in-law agreed to it but called us. While we were on the phone with her the tech said that to fix all the problems he found this time (again someone had already been out there to inspect before) it would be $1500!!!!!!!!!!!! My mother-in-law started crying because she couldn't afford it but she couldn't handle being cold any longer. I called the company, the receptionist told me she wasn't able to make any decisions and would have her manager call me back. Then my husband went to talk to the technician at my MIL's house and he told us that she was delayed due to their high volume of customer's with larger (dollar amount) problems. I called the company back and asked to speak to the owner/manager. The receptionist denied my request and told me she never told me she wasn't authorized and that they have all their calls recorded. She told me they had record of calling my MIL every day to schedule the service but we have phone logs showing my MIL called them every day. She told me we were going to sign a waiver to release them from liability of the gas leak. When I said we wouldn't sign it, so she said she was pulling the techs from the job and hung up on me. When I called back, she again told me they were leaving the job (my husband who was with the technicians confirmed that they had tried to recall the techs from the job and my son had been recording EVERYTHING from their interactions with the techs) and refused to get me in touch with the manager or owner. I said I have read numerous reviews who said the owner was a man of integrity and I had seen negative reviews retracted after speaking with him. She again told me she was pulling the techs and tried to hang up on me. I told her I didn't want that and maybe if I could speak to someone who was authorized to discuss these matters with me (and not lie to me about what was or was not said on recorded phone calls as I am 100% SURE they will justify MY side of the story and not hers) maybe we would sign it but not without discussing these very unethical practices with someone who did have authority, and the person who would actually be impacted by our response to this distress (not someone being a complete brat and who didn't comprehend the severity of the situation). I was put on hold for about 15 minutes but then told she would call me back. I haven't heard anything from the company since. I believe this occurred intentionally to extort my mother-in-law. I also think the initial tech was responsible for the gas leak (whether intentionally or accidentally I can't say). Because they were not clear about what was needed, and they kept delaying her, she didn't have time to get a 2nd opinion or compare prices. We will be taking this up with the BBB (https://www.bbb.org/file-a-complaint) and the Attorney General as the Department of Justice has a form specifically for Elder Abuse and Elder Financial Exploitation Statutes (https://www.justice.gov/elderjustice/prosecutors/statutes). This is completely immoral, unethical and NOT an action of integrity. I will also be getting someone out to my MIL's to take a look at the gas leak and give us their opinion on how the gas leak came to be.

We had a heat pump installed last year and Integrity was a good value, and the sales person was…read moreresponsive and eager to share information. We had the system serviced today by Richard. He was thorough, professional, considerate. He had suggestions for modifying his schedule so my dog could be comfortable while he worked. Highly recommend

Dima's work is outstanding. We've worked with him on 3 different projects, and he is easily the top…read morechoice in the area for radiant heating systems. When a prior system failed, Dima provided an excellent quote and delivered a beautiful system on time. He's been very responsive to troubleshooting asks, including jumping on FaceTime for urgent questions, and hasn't hesitated to come back out for issues. When we went to sell our home, our real estate agent guessed that the system cost more than double what we paid! The craftsmanship and pride shines, and he clearly knows hyrdonic systems better than any other person we had tried in the past.

Amazing service - all questions were answered sincerely and prices and information shared with…read more full transparency

We had McFarland Heating install a new heat pump system for us and the experience was fantastic…read moredespite having had a number of supply chain/logistical issues (that were not their fault). This is a local family business, and the McFarland boys (John, Zach, Drew and Scott) replaced our ENTIRE system from the air handler and condenser to the electrical and refrigerant ducting. They were warm, genial, well mannered, and efficient.... but most importantly, extremely competent. They were also the only contractor I've ever had that didn't leave some amount of trash behind whether it be sections of electrical wires, hosing, or plastic wraps. It's as if they've never been here. Amazing. We chose them despite gotten a slightly lower quote from another installer who came highly recommended by our neighbor because McFarland Heating was willing to work with us on an very niche system replacement (my partner was particular about what he wants), while that didn't end up working out, the time we spent with them problem solving gave us a ton of confidence that they are dedicated to their work and we can trust them to do the job well. We are a household of engineers, and as far as we can tell, everything is installed to (or above) spec. I highly recommend McFarland Heating without reservation!

They diagnosed the humming sound as coming from outside the furnace, but was happy to help track…read moredown where it was in the electrical. And it was an easy fix. They also inspected the furnace. Definitely would hire them again. 10 out 10.