7am appointment, arrived on time. It took them 5 hours for a front end brake job. Premium pricing for crap service.

We received 5 star service today from Jon Mefford, he made buying our new 2021 Highlander seamless and was a pleasure to work with. Thank you Jon! Oliver in the financial department was also a pleasure to work with, what a great experience! Thank you! read more

Contacted the service department for repair of my car. They bounced me around on the phone and I finally got some info but was told they needed to call me back with the estimate. Never called me back. Seems the service department is as bad as sales people. read more

I'd like to give a special shout-out to MIKE LANDAU in the internet sales department for giving me a smooth experience the whole way through the purchase and arrival of my new RAV4. He was professional, affable, transparent and knowledgeable. The true embodiment of the "no bull" experience. He made this process seamless and hassle free. I love my new car, thank you so much. If I'm ever in need of servicing in the Phoenix area or am looking for another Toyota later down the road, I will go to earnhardt. Wonderful experience. read more

I wanted to update my review from yesterday. I received a call from Mike N. today apologizing for the behavior of their employee who no longer works there, and conveying to me that this is not how Earnhardt conducts business. I very much appreciated this call and Mike wanting to make it right and reimbursing me. This has restored my confidence in Earnhardt and it being a place of business where I believe they act with integrity. I would highly recommend doing business with Earnhardt and this is where I will continue having my service work done and where I plan on buying my next vehicle. Thank you Mike and Earnhardt for your follow-up and doing the right thing. I truly believe honesty is the best policy and will always pay dividends in the long run. read more

I came in today as a new customer and I had THE BEST chocolate chip cookie while waiting for my car to be serviced. Jacob Stuart came up to me and asked how my experience was and while talking I found out he made the cookies. That man deserves a raise!! So personable and nice! read more

Vehicle was in for a diagnosis. Once I was quoted, I asked to pick up my vehicle without receiving service. When I went to drive away, my vehicle was now inoperable. The service tech ( not Corey) said he was not surprised and I ended up having to have my vehicle towed home. Would have appreciated a bit more empathy and an attempt to find out what the tech checked which caused the vehicle not to be able to drive after getting the vehicle to Toyota with no issue. read more

Was a loyal customer for 20 years but changes in staff and management have left me frustrated. Don't bother scheduling an appointment. You are going to be waiting 3 hours in the lobby regardless even if you are only getting an oil change. Actually if you just show up at 7 you may get right in an out. Appointments mean nothing it's first come first serve. Buy and service your vehicle somewhere else. Stop reinforcing the bad behavior with your business and hard earned money. read more

We've been trying to work with Earnhardt Toyota to buy a 2021 Tundra TRD Pro for weeks! Despite the fact that we realize this is a much desired vehicle ...this place wants to try take advantage of us for more than $6,000 over what all other dealers want to charge ...avoid this place at all costs! Multiple other Toyota dealerships in the Valley are far more willing to work with you to buy a vehicle at a reasonable price without all the BS charges Earnhardt trips to saddle you with!!! Buyer beware!!! UPDATE: We just bought a new 2021 Tundra TRD Pro this evening at another Valley dealership for less than $8,000 than what Earnhardt Toyota's "best deal". Bottom line ...shop around ...this is not the dealership that gives the best deals in town ...by far! read more

Unprofessional & extremely aggressive. We were offered a better car with half the miles & one owner from another dealership. When we went back to get our refundable deposit back they pulled the 'let me get my manager' script & the manager came in sarcastic, & rude. After still not changing my young sons mind, he started yelling about being unfaithful at a wedding with a second woman & leaning forward getting in my sons face. We left as quickly as we could (after I asked if the second woman was better...that was the mama bear in me), & they withheld our security deposit until my bank investigated & returned the funds. We went to Honda across the street, purchased the offered vehicle, & would definitely recommend Honda of Superstition Springs! read more

I haven't been in a dealership for years and had hoped their tactics had changed. Not so with Earnhardt toyota. OMG! I couldn't believe they still sold like they were in the 80's. The financial manager was the biggest clown. Tried the big "INTIMIDATION" tactic. Yeah..right. Just give me my keys back. When they take your app, they figure out how much you should be able to afford. They know nothing about my life. My rent is not my only expense. Don't bother going there. They don't deserve your money! read more

Went to look at a used truck. Next thing I know they were charging me for a car security system and one armor for an additional 1600.00 I have purchased cars from Earhart in the past but know more read more

I did all of my research online and contacted several Toyota dealerships in the Phoenix metro area. I utilized the Costco Auto Program and worked with Jake Back at Earnhardt Toyota for my TRD Off Road 4Runner. This dealership was more than 50 minutes from my house, but I chose to work with Jake because of his excellent customer service. I think I passed 6 other Toyota dealerships to work with Earnhardt. I test drove the vehicle and completed the purchase on New Year's Eve. Jake went above and beyond to ensure I purchased the vehicle I wanted at a price I could afford. This was my first brand new vehicle purchase in more than 15 years and I appreciated the time Jake put in to answer all of my questions. Evan Aldrich in finance was upfront and did not pressure me into purchasing anything I did not need. He streamlined the process and we were finished in less than 30 minutes or so. Evan and Jake provided a great car buying experience. I will definitely recommend this dealership and these employees to anyone looking to buy a Toyota. read more

Earnhardt Toyota - Car Dealers Near Me - Mesa, Arizona

If I could give zeros stars I absolutely would. This my second poor review for this company. I bought my car here in May of 2020 and that was a horrible experience. Now I'm back in September for service. I have never been treated so poorly by technicians. In May when they messed up, they picked up the filthy 2020 vehicle they sold me (without the JBL stereo) and gave me a loaner to run errands for the day. Someone came later and we exchanged cars. No problem. This time I bring my car in for service preparing to wait for a basic oil change. They found something else wrong with the car. I decided to have it fixed and asked for a loaner. The tech said no. When I asked why not he proceeded to say, "Because we don't give out free cars." He was very rude to me. So rude, I had to ask him for a moment to myself. Now I know they give loaners because I've had one. I'm not sure if it's the color of my skin or if they are just rude but I am exhausted with this dealership. The horrible customer services. The lies. The waiting. I'm over it. So, now on my way home in the $50 rental I had to get from them and return with a full tank of gas, I had to have a conversation with my nephew who is a young person of COLOR on how to handle situations like this calmly. People will treat you terribly because of your color or just because they are not nice people. But I told him to always be respectful and rise to the occasion. There are SEVERAL other Toyota dealerships in the valley that will have much more respect for your time and money. Please do not visit the place! Completely ruined my day. I will be sure to let everyone know about my experience. Update: I read the response from Earnhardt. None of that was explained to me yesterday. I simply got a very rude "We don't give out free cars." Well, I never asked for a free car. This post is not about a rental car, it's about the way I am treated there consistently. It's always a horrible experience. The entire world is already stressed out and no one here has the decency or desire to provide great service. It's just not a priority for this organization. Everyone I have already shared this with is appalled by your behavior. We will never be returning to this dealership. read more

Vanessa Villalobos in the service department here was horrible she was very rude and not wanting to listen or help in anyway. However the gentleman in the parts department was very helpful and polite. read more

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Tried buying a Rav4 hybrid was sent a price on a car we liked, then was given the bait and switch by being told price is msrp but now plus a dealer markup fee. Don't go to Earnhardt. I will also be contacting Toyota manufacturer about there sales tactics. Good luck everyone read more

Test drove a Preowned Highlander Hybrid and sat down to discuss price and trade-in. Their first offer sheet had sticker price for the Highlander, and an extra $699 for paint protectant. They said it was already on the pre-owned car. I crossed out that item and another add-on. Then we started negotiating on the price of the Highlander and trade-in. I'm fine negotiating car price, but find it reprehensible to add in BS items in the hope the customer is too intimidated or ignorant to notice. Sales people and Finance staff were excellent. Just bad business practice. read more

Sales Manager Reese went above and beyond to make our experience a 10/10! very professional and personable, took the time to sit with us, and made sure that we understood and were happy with our deal! Two thumbs up! read more

We came on Monday trying to buy a new Sienna, and possibly trade in my Lexus if possible! After couple of hours, the first guy we talked to was nice, but the sale agent that seem to be his manager on that conversation was obnoxious! the guys keep asking me to put more down payments which is normal and we expected it! Then he asked if we even have the money when we agreed to put more down! We may not look fancy in his eye, so I have to correct him by told him "if I don't have it I would not have the guts to be here" read more

What an incredible experience I had at this dealership. Jon Meffords was the salesman that helped me purchase a Rav4 and he was incredibly helpful and was able to answer ALL of my questions. He was very genuine and respectful. I appreciate that he was very considerate of the fact that there is a pandemic going on. He was okay with wearing a mask, provided me with a new pen to minimize contact, etc. That spoke volumes and I very much appreciate it. He was not pushy and didn't try to sell me a car I didn't want and focused on selling to me as the buyer rather than my boyfriend or parents (which has not been my experience with other Toyota dealerships). The entire process went much quicker than I expected. We were in and out with a new car in just under 3 hours! Thanks for exceeding my expectations and restoring my faith in Toyota salesmen! read more

Horrible service. If you want a good pricing. Go to another dealership. They can't match price with others. They will tell you what you want to hear to get you in and then not have the right vehicle you want. Plus try to overcharge you. I guarantee you can get a better pricing elsewhere plus better taxes. Looking to buy 4 cars and they treat a customer with no respect. Salesman should be up to date with what's in stock or not. If a customer calls in serval times. You should actually check if you have the vehicles before answering Yes they are right in front of me. BigTwoToyota and LarryHMiller Toyota will give you a better deal. I recommend you going to talk to them before buying with Earnhardt. read more

This has been a long overdue review. I purchased my Tacoma back in September of 2022 and the sales rep, Brian Kimball and manager, Aaron Wood went above and beyond for me to purchase my vehicle in the terms I was asking for. Brian has emailed me twice to follow up since I've purchased the vehicle to make sure it was running properly. I recommend the both of them if you are wanting to purchase a vehicle with a smooth process. They were great! Thank you, gentlemen! read more

Terrible service for chip-key replacement. I had an appointment for 7am, so that I could be first in line to get it done quickly. It cost me $300, and took over 3 hours to complete. Multiple people who came in for service after me were completed while I was sitting there. I paid waaay to much to have waited three hours for a key, despite it being an chip-key, when I was first in line. Earnhardt does not care once you finish buying your vehicle. Does not go there for an service, expecting it to be timely. read more

Hi Toyota owners! Or considering Toyota owners., I have had Hondas for years I repeat customer this is my first Toyota. And I love it! I have a persona Prius 2015. It came up for a recall. They took such good care of me. Corey was my go-to person and he was wonderful flexible professional and went over and above. Thank you so much Corey and Earnhardt Toyota. read more

This place was awesome- I had less than stellar credit and both Jon Mefford and Brad from financing worked with me and got me exactly what I wanted- very upfront and honest! Will be my new place to get my favorite car brand! read more

Earnhardt Toyota - My wife's new whip! - Car Dealers Near Me - Mesa, Arizona

Do not go there! I spent several hours trying to avoid their sneaky ways to get me to spend more than I should and they still found a way to "make a mistake" at the very end. now I'm stuck with a payment $4000 over what we had agreed on and $1000 over what the car was originally listed for. They're very good liars. read more

Purchased a '22 4Runner Limited. Great dealer. Worked with Justin Addie. Pretty straightforward experience, no games played. Will be back for service in the future. read more

Earnhardt Toyota - Car Dealers Near Me - Mesa, Arizona

It was just ok. Used cars are dirty in pictures, not inspected....yet. Cars are dirty inside and out, only offer one set of keys. Car was not washed and detailed before we left. Really disappointed in "Toyota" . I've owned a lot of Toyota's over the years and it was impeccable service. The sales person was nice and we left with our price, not theirs. read more

Here we go... this was my first time purchasing a car by myself. I was extremely nervous. I know people & have been in the sales/service industry for almost 14 years now. I have extremely good credit & was presented with an interest rate of 5.95%. By the time we were done negotiating I was at 4% interest rate. My frustration is mostly my fault. I gave a dollar amount that I was comfortable with monthly and said I wanted 4%. I should have said show me what my payment will be at 4%. So they made my payment what I wanted monthly but then pulled a fast one on me and upped my interest rate to 4.39% . My payment would have been less if I would have kept my mouth shut. You sneaky little devils. read more

Earnhardt Toyota - Car Dealers Near Me - Mesa, Arizona

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I was contacted by Earnhardt Toyota the next morning after posting this review. They fit my car into their schedule the same day and had it fixed (and washed) by 5 PM without any additional charges. I appreciate that they took responsibility and quickly resolved the issue. read more

I'm in sales, okay? But I never tell the dealer that when I'm there to buy a "slightly used" car. Why show my hand? That being said, we worked with Derius on the sales team and even though he's a youngster (Ha! I sound decrepit!) he handled himself well, listened to what we wanted and delivered a low-mileage Camry that we got a super good deal on. I recommend working with him. I'm confident he'll take care of you. OKAY. They do the sales thing really well. I like the way they do business. ALL GOOD. Then comes the second part. SERVICE. Can they do BOTH really well? Summer heat killed the battery just two weeks into our ownership. Bob D'Elia was our service writer, and I have to say that when compared to the various guys I've worked with over 4 decades of owning cars (Oh, wow! I AM old!), Bob is clearly one of the best. He did a great job, and even without an appointment, he got me taken care of, and in record time! Ask for Derius if you're buying. Ask for Bob if you need service. Can't go wrong, sez me! (I'm old and I know things...) read more

Recently purchased a used 2017 Ford Explorer. Nigel Narain was very helpful in finding the perfect match for me. I purchased my previous Explorer 22 years ago from Earnhardt and returned from previous good experience. I will continue to return and tell others about the great service and experience. Thank you again Nigel and team! I'll be back. read more

I had my Toyota Solara Convertible in for the Express Service yesterday. I purchased my vehicle here off the showroom floor and it has not been touched by any other dealer. Vanessa is my primary Service Advisor but Cory stepped in yesterday. I am always very pleased with the service. I usually catch the shuttle to Lifetime Fitness but yesterday Cory told me it was the Express Service so I decided to stay and enjoy the coffee and donut. Thank you again Vanessa and read more

Cameron Naylor, why didn't you address all the hidden fees you tack on secretly, like the window tint and door edge guards that you charge almost $900 for, that you make MANDATORY, when they cost you $200 or less ???????I didn't stick around to find out what else was mandatory. I think it would be a great idea for you to call other Toyota dealers in the valley to find out how they are able to label cars on their website as Pre-sold. Finally, when this is your standard way of doing business, why on earth would you be disappointed. I realize you didn't mean a thing you said in your reply, and that it was just for public consumption. But I can assure you I meant everything I said in this review. read more

What a joke... Chris comes out for my estimate and looks at my car and gives me his eyes on assessment. Says he'd need to take off front bumper without explaining any of the process with me. He never gave me a dollar amount, and I had to ask a lot of different questions on how much this repair could cost. The answer is I still don't know. All I could get was it could be over $2000. Irregaurdless, just awful communication skills. I am sure he is probably good at what he does, but just an awful communicator. So if you have a big wallet this could be the right person for you, but on a tight budget I can't risk taking my vehicle into him. Mike Adams... Thank you!!. Very professional, did a good job. I had the quote and the job was fulfilled as promised. I would definitely do business with you guys again. Thank you so much! read more

Jay, the parts manager and Nick, the service manager went out of their way to help resolve my issues. Thank you!

I had a great experience today, I brought my Tundra back for an oil change after a few things being missed last time. Andrew Wilson did a great job of reaching out to me and getting me to return. Thank you. read more

Earnhardt Toyota - Car Dealers Near Me - Mesa, Arizona

I purchased a car from the dealership in 2021 my vehicle was a 2019. 1 year later my air went out. Then 10 moths later my air went out again, the dealership tried to say it wasn't covered and the little girl in the service department hung up on me. This is the worst customer services I have ever received. Absolutely disgraceful. Toyota used to stand behind their products, I guess they are not made how they used to be, nor do they stand behind their product. Completely unprofessional. Buy somewhere else!!!! read more

First off, this is what a car buying experience should be. I emailed this dealership as I was looking for a specific make and model of the Toyota RAV 4 Hybrid. I received an email back from Jason Dunlap stating that he would be happy to help me locate the vehicle I was looking for. I had already visited a few dealerships closer to my side of town (Peoria AZ) and didn't feel like I received the service or attention that I was looking for. Not only did Jason locate and secure the vehicle I was in search of, we agreed on a price and a trade before I even set foot in the dealership. This experience could not have been easier. Once the vehicle came in, my wife and I made the trek down to Mesa to do the paperwork and receive the vehicle. Jason had the vehicle ready for pickup, detailed, and went over the features of the vehicle with me and answered every question. We also met with Marty in finance who cut to the chase and only provided us with the information that we needed. He never tried to upsell any useless products and only told us through his years of experience what he would do in our case. Folks, ask for Jason Dunlap in sales and Marty in finance and you'll get your world class service. Earnhardt, you've earned my future business. read more

I traded my 2018 Toyota Camry in for a 2020 Corolla hatchback sports edition. And I'm so happy I did! I got an amazing deal and my sales peRson Orlando Church was so helpful and patient and it was a real enjoyable experience. I have no regrets with my purchase. I absolutely love my car and the positive service that Earnhardt Toyota provides. I highly recommend this dealership. read more