The best part about Ebenezer Ale House is the building.
Today's service was inexcusably poor. It was not at all crowded during this lunchtime, a couple of people shooting the breeze at the bar, a four-top on the patio and a sprinkling of two-toppers. And us two. The server really could not have been slower to greet us, not that we were in a hurry. Let's say that it's best to avoid this place if you only have an hour for lunch!
The server was just not that into serving. Instead of providing customer service, she was faintly put out at the inquiry of on-tap beer selections, and sauntered to the bar to fetch a printed piece for us to review (psst, there were not too many to discuss, this IS part of your job.) We ordered one red and one gold and were served by and by.
We ordered very different meals, and again, a ghastly long wait. We were enjoying our conversation and all, but good grief.
He tried the Sweet and Spicy Goat, a chuck steak burger with breaded jalapenos, sweet Asian chili sauce, goat cheese, on a buttered, grilled roll. It came with lettuce, tomato and onion, plus lots of (shiny) french fries. She had a house salad and French onion soup. Not one item was remarkable in any way. There were no take-home boxes necessary. The French onion soup was quite similar in taste to a canned variety, only with twice the salt. It came hot, which is good, with a thin layer of cheese melted atop, with very brown cheese bubbles glued to the side of the cup, burnt really. When the spoon broke the cheese seal, the cheese sprung into a glob and sank pitifully to the bottom of the cup. The salad looked very nice, crisp croutons and tiny diced tomato pieces on top. One slice of cucumber was divided into four pieces, skimpy seeing as it's cuke season in WNY. He was truly unimpressed with his meal.
We did order a second beer and after some time, were told something about the CO2 tank needed replacing and the manager was on the way. Hmmm. She turned heel and 30 minutes later, returned to see if we still wanted that beer.
Eventually, the server left the bill in the black billfold and returned mighty quickly, having obviously overcome her Tortoise Nervosa, and asked if she needed to bring us change. We both rolled our eyes at that; he said to himself, no, keep the change on that hundred. She didn't even know what was IN the billfold!
People in food service, say this over and over until it is branded in your mind: I will be right back with this! (IF you do NOT need to come back, trust us diners, we will let you know.) Never ask if you need change, tsk, tsk. Cliche. Passé. Tacky.
Ebenezer Ale House is a two thumbs down. I hope I can revise this review some time in the future, but before I do, some things have got to change. Two stars is generous, for the building and the beer. This place has SO much potential, it's in a neat building, has a great bar, lots of seating, many windows, tons of parking, a patio. So this is your wake-up call! Train your servers to pretend this is the ONE day in a YEAR that each party that enters your door eats out: make it special so they will come back. Also mention to your servers that everyone who enters Ebenezer Ale House may be an internet restaurant reviewer and you need to impress absolutely every person. Endear them so they write five-star positive reviews. read more