I come here maybe once a month. I'm a real fan of their menu. Not sure if it's the summer season, but there seems to be a lack of urgency in the employees. One girl is working the register and another one is working on the sandwiches. I've seen three other employees walk by without helping out. I worked briefly for Einstein's once, so I should know how their workspace operates. Still, it always dumbfounds me when I don't see a manager step in and help the team. Nonetheless, the young lady behind the register was sweet and, poor thing, she was hustling to help the line of customers. read more

this review isn't provided as a public service for your average yelper, nope, actually it's intended for whoever might be robert the manager of this particular unit in the einstein chain. best of all it's free, food business consultant at no charge at all. but i suggest you check this out for yourself incognito. your bagel was okay, but as others have pointed out the "service" sucks. reading others' reviews makes me feel like my experience was not an outlier, know what i mean? the problem i saw immediately is your staff was oblivious to my presence when i walked up to the counter. i'm ok with nasty or sloppy or inattentive people in foodservice. they aren't paid much and the work is a grinding bore after the first half hour. but your crew on this morning at 7am was indifferent, to be more precise they were gloriously oblivious to the fact that i was there and ready for breakfast. these people weren't busy, as i was the only customer in the place. maybe this was because breakfast at 7 am is a bit early (?). then again, maybe t'was because i'm not the only one in the area who's decided to take their breakfast appetite elsewhere... as next time i will. this indifference to customers would not be unusual in a big city, where people tend to be stingy with their pleasantries. but texas is after all the big friendly state for everybody, and the counter staff at other soulless chains like mcdonalds seem eagerly ready to please. (frankly, i can do with a bit less of this texas howdy-do y'all shuck and jive.) but i point this out as a way of saying your employees here stand out and not in a good way. i'm nobody and unless there's a good reason otherwise come off low-profile. so i'm used to being ignored, but first thing in the morning show a little love, eh? so there you have it, robert the business manager, and all it cost you is to show a bit of courtesy so lacking in your operation: don't insult our intelligence with that offer to contact you so you can make it right. that phony baloney is about as useful as soap on a rope and in any case i'm not coming back. read more

Their app defaults to this address even after you select another location. they refuse to give you a refund so i had to drive across Dallas to get a refund for an order where i didn't use to be there to place it. Horrible experience please avoid and support a more local option. read more

I know there are a lot of great new bagel places in Dallas, but I don't think you could possibly get a better deal than Einstein Bagels loyalty program available every Monday...a baker's dozen bagels for a very reduced price. I even get an additional senior discount..and their bagels are delicious! My favorite is the Asiago Cheese. Leticia, the manager was very helpful and friendly. I was in and out in just a few minutes! read more

Will stick with the mom n pop bagel shops. Came to this location for the first time and they gave me the skimpiest amount of cream cheese. So thin i couldnt even taste it. Not worth $9. Will not be returning. read more

Einstein Bros. Bagels - Bacon, egg & cheese with jalepeno cream cheese. - Bagels Near Me - Dallas, Texas

From the moment you walk in, it is very obvious the workers here hate their lives. Came in for Breakfast this past Friday and in their defense, they were very busy, but there's no excuse for treating anyone the way I was treated. I was "greeted" by a woman who let me know I was at the wrong counter by pointing over to the other register. She follows me over to the other counter and she immediately seems inconvenienced by my presence alone. I start to order and with any additional questions I had about the menu I'd get an eye roll. (Only asked 2 questions btw.) I asked a question about their fraps and that was her final straw, she straight up said "I'm bout to go on break" had someone take over for her and walked off. She couldn't take one extra minute to finish taking my order. I was shook. So rude! Awful service. read more

I haven't had Einstein's since college many years ago. I used to love getting a peanut butter spread on a heated bagel and add their strawberry spread. came by for breakfast and they had so many options to choose from! I didn't know where to start. I ended up getting a turkey breakfast sandwich with their lemonade. The food was made really fast and I enjoyed it. read more

Einstein Bros. Bagels - Bagels Near Me - Dallas, Texas

As soon as you walk in the tables are a mess , Horrible service , all of the workers with a bad attitude. I Don't come here.

Food is very good. Service fair. Main problem is floors and tables not cleaned regularly. This makes for an unpleasant experience. If facility was clean would be 4 stars. read more

Sent review last week for horrible service! Manager said to email company and they would contact me and make it right! No response and won't accept one now! Low rating for inwood and forest due to lousy customer service! read more

I'm giving this location 1 star because they will not answer their phone. If you answered the phone I would not be giving this review. I stopped by this am and bought 3 bagels. 2 avocado turkey and 1 all nighter. I called to speak to a manager to let him/her know that smushed into the avocado was a black, slightly curly hair, about 24" long. Long and thick enough to gag on. I wanted to suggest that his staff with long hair make sure to put it in a net or ponytail to avoid chocking the customers. If you choose to eat here check make sure to look carefully at the inside of your bagel for unexpected garnishes. The manager should be made aware the thought alone of eating this was nauseating, but seeing it tangled with the green avocado made my stomach churn. I gagged on the spot and couldn't bring myself to eat another bite. Hygiene standards like this are beyond unacceptable. read more

Nice friendly staff and consistently good food. My favorite here is the Farmhouse which is Bacon, Ham, Cheddar, and a Shmear of Country Pepper Cream Cheese on a Cheesy Hashbrown Bagel...what is not to love about a breakfast like that???? read more

Einstein Bros. Bagels - Bagels Near Me - Dallas, Texas

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I will give them some props on being fast but they just weren't friendly at all. It was my first time coming to this location and I probably won't be coming back here because of the service. read more

Great fresh bagels! Prompt, friendly service. The Asiago bagel is awesome. My only regret is that they aren't at Memorial City!

Look, I get that the service industry is difficult. I've been in it myself. However, your job is still to work with humans. The employees here have a baaad attitude. Everytime I go back, I have the exact same experience. The food, of course, is good but I always leave there with less of a pep in my step. read more

Came here for a free bagel and cream cheese coupon I had- inside was clean and service was good! Came at 11 on a Saturday and they were out of about 70% of options! Go early, this location is busy! read more

Two things. I ordered not sliced, then they sliced them. One of your employees was cussing out loud in the store. I guess some coffee was dripping, and she said something about this f***ing s*** something. There are young kids on the store. read more

First time in, it is great! Best customer service and great smiling ladies. Great experience and my kids love it! Food is hot, coffee is hot and very tasty! my kids say: It tastes like heaven! We highly recommend it here! read more

The Best!!! Are always the best in all USA The management cleaning, customer service and right order can vary depending the Location But Bagel are the BEST! read more

Great service and the Nova Lox was amazing! When I came inside I was greeted with a warm welcome the staff were very helpful and happy to prepare my meal. read more

My go to spot for bagels. Will get a baker's dozen a couple times a month and they always have our favorites available but as with all bagel spots it's better to go before late morning for best selection. Great service, in and out quickly. read more

Absolutely terrible! I don't even know why I went back!!!!! We ordered our sandwiches to go and while ordering I had to repeat myself several times for the lady bc she's obviously incompetent of doing her job. Well I get home and I have one small piece of bacon and nothing on the other side! Way to go Einstein employees!!! read more

Einstein Bros. Bagels - Bagels Near Me - Dallas, Texas

Great location off of Forrest and Inwood. Parking is plentiful because they share a lot with Lowe's. Friendly enough staff and quick service. I always enjoy munching on Einstein's bagels. The onion and chives cream cheese is the best on an Asiago bagel. I would definitely return in the future. read more

The staff here is great! Einsteins is Einsteins so the food is the same, but the staff make the place! The nicest man prepared my coffee with a smile and charisma. Everyone behind the counter was quick, friendly, and truly cared about their job. read more

Einstein Bros. Bagels - Nutty Monkey topper on plain toasted bagel. Yummmmm - Bagels Near Me - Dallas, Texas

I take my time to mix my coffee until I am pleased with the taste. And I must say that this place has the best coffee, even better than Starbucks, Panera, 7-eleven, etc. My husband, my 2 year old girl, and I love coming here. The manager Earl is so great with customer service! He remembers our names and he is great with kids! He is also kind and helpful towards his people when they ask him for help with the computer. He needs to be promoted!!! Atmosphere is so relaxing even when they are busy with a long line. Their food always tastes so fresh. I can go to a different Einstein Bros but I don't. I only come here for the experience is always pleasant! read more

Ok so I usually go in on Mondays. They always have the box of bagels for $7 or add cream cheese (2) and it's $12. 9 times out of 10 it's never that busy but that day was a little crazy. Plus I think the girl running the register was new. So I used my member scan from my phone and it should of rang up $12 but instead I was charged regular price. Mistakes happen,she was new,and there was a line behind me. Usually I would say something right then and there but decided to just let it ride. So guys let's get it together, you are my favorite store. I'd rather not go to another. read more

Placed a catering order and order was perfect. I even asked if they could cut the breakfast sandwiches in half and they did and labeled each of them. Delivery guy was very nice and professional and food was great!! Will for sure order again. read more

The worst service of any Einstein's in country. On two separate occasions, it took over 30 minutes to get a toasted bagel with cream cheese. The new manager is incompetent and has a terrible attitude. Do not visit this location!!! read more

Out of most bagels by 10am. Out of mocha flavoring for coffee. Terrible service. One of the workers was just standing around not helping the understaffed team. Barely anyone in the store and I had to wait for 30 minutes just for two bagels. I understand supply is off with the pandemic but there should be some sort of discount maybe or potentially close the doors once you run out of everything? Really disappointed with the way this store is handling it. It's too bad because my family usually loves Einstein's! read more

My trip here was a terrible one. The girl taking my order had her headphones in the whole time and completely messed my order up, might help her to hear better if she took those out. Over charged me for what I got and never gave me my smoothie. I will not be coming back here again. Is this really what the world is coming to today, headphones in whilst working, horrible customer service. read more

Y'all can't make a white chocolate mocha? Laaaaaame. Also you're counter design is stupid. Just let me order and pay at the same register.

Went to this location today and was very disappointed. Picked up 3 egg sandwiches, one with egg whites. The two regular sandwiches were okay but the one with 2 egg whites barely had the equivalent of one real egg. Not the first time I have tried this location and this is a consistent issue. $5+ for basically a bagel with a piece of cheese. read more

Einstein Bros. Bagels - Bagels Near Me - Dallas, Texas

Family is a fan of Einstein and have been coming to the Inwood location for 5 years. Not sure what is going on but the last couple of months the service and quality has suffered significantly. Last time the bagel was like rubber and it had to be thrown out. Today an app order took 40 minutes at 6:30AM. Look for an alternative location or another food option. read more

I don't get it. It's standard , good Einsteins bagel fare but the wait is always forever , always. This is despite an attentive manager and a storeload of workers. Puzzling, maybe it's a standard wait it just seems forever because you are surrounded by Preston Hollow douchebags and spoiled rotten ESD kids in Vineyard Vines T-shirts . read more

What a welcoming team on a Sunday morning during the busy holiday season. Took the time to quickly run down which bagels weee vegan etc. Will only come to this location in Dallas! read more

I loved this place so much!! The workers were so nice and helpful and they gave me fresh bagels that just came out of the oven rather than the ones in the case!! I love their cheesy hashbrown bagel and their Asiago bagel!! I highly recommend this place!! read more

Really poor service from this franchisee. Went in to place an order and he told me to wait and told his employees to not help me until he was done training. I have had it with location. Really needs a new operator at this location. read more

Einstein Bros. Bagels - Bagels Near Me - Dallas, Texas

This Einstein bagels location is fairly new and I tend to forget it's here. The employees are friendly and your food is always prepared fresh. I really like their asiago bagel with eggs, bacon and cheddar. During the fall they have their pumpkin bagels and they are so good. read more

Worst customer service. After waiting 10 mins for a bagel. I asked about my bagel. The employee was rude and yelled " I already made that bagel. Apparently they gave my bagel to someone else. I couldn't wait so I left without a bagel and they didn't offer a refund. read more

I have visited three times in the past month. I love the food and coffee. However, service is very slow for one bagel and one specialty coffee. Over 15 to 20 minute wait- to go or in store. Usually only one order ahead of me with small orders of one or two items. There are always 3 to 4 employees and only one or two ever seem to know what to do. Regular coffee is always out. The others just wander. Even when I ask after 10 minutes, it's still a wait. Cleanliness is so so behind the counter. Today overflowing rolling trash sat behind coffee counter the whole time I was there. read more