I love Einstein Bagels but if you aren't there by 10am they are basically sold out of everything. I always like to get a chocolate chip bagel and a coffee cake and every time I go (besides at 8am) they never have any coffee cake and every time I go around 10am they are out of my bagels which take 15 minutes to bake. It's just very annoying which usually results in me going somewhere else which is a shame because this place is SO good but they are never stocked to meet customer demand. read more

I had pretty much written this place off due to their soggy bagels and poor service but I thought I would give them another try since I was running late today. Today their line was a little long and slow but the guy running the counter was so friendly it made up for waiting. He took my order, read it back (which is key since i have received wrong orders from this place) and wished me a great day. The lady taking my payment was also super nice and in a genuine grandma style! I ordered my bagel to eat in so i could rally give the place a new look. Its filled with an older population but they all just seem so relaxed which is a huge contrast to my fast paced morning grogginess. The bagel is also quite delicious and not soggy. Green chili, egg, tomatoes, turkey sausage and veggie schmear, washed down with a hazelnut vanilla coffee. Great job today Einsteins! I will return. read more

Pretty decent bagels, okay coffee. Just don't go through the drive thru unless you have a lot of time to spare! During the morning rush don't even bother! read more

Bagels are always good. The staff part not so much, they seemed unhappy and kinda gave dirty looks while taking my order. When I payed in cash the gentleman kinda just threw down the receipt like it was nothing. read more

This place is VERY inconsisten!! Every day I stop to at least get a coffee before work. I love their cold brew shakes, if you haven't had 1 I highly recomend getting one. I order my coffee the same every single time but I can honestly say that about 35% of the time it comes out wrong. Either it's the wrong flavor or they forget that I have asked for it without whipped cream. Now I am not the type to send food back. I never have been. But I absolutely HATE whip cream, to the point that it literally makes me gag, and probably the 4th or 5th time I stopped for a coffee it had whip cream on it. So I let the driver thru cashier know to which she replied "I'm so sorry" and the took my coffee back. However when she returned my coffee to me there was still whip cream on the top and they didn't even change my lid so there was whip cream all over it and to make matters worse when I took a drink of it I noticed that it was most definitely not the flavor that I had asked for. After sitting in my car and contemplating if I should go back or just kept it I decided that I was going to take it back. Surely this could have been an easy fix, however when I got up to the counter and said something to the manager (because he was working the counter not because I'm a crazy Karen that always wants to speak to a manager) he turned around and asked the girl that made it what flavor she had used and when she said she made it the right flavor he turned and looked at me and said "she said she made it caramel" and I was shocked. After I politely insisted that it in fact was not caramel because that's what I always get and I know the difference he very rudly stated "I mean she can re-make it for you but she said she made it caramel" and he seemed to be very annoyed that I had the nerve to say my coffee was wrong so I decided to say forget it and I walked out with my coffee and I was stunned that the manager reacted the way that he did. In my opinion it was very unprofessional. For the next 3 days I only received my coffee correctly once. I was super bummed because I love their cold brew shakes but I didn't want to keep getting the wrong thing so then I started to send my husband to get it for me and EVERY SINGLE TIME he picked it up it was right so I decided to start going back myself. Since then it seems to be that every 4th or 5th coffee that I buy is wrong. Today it was wrong once again. As soon as the girl in the drive thru went to hand my coffe to me I noticed immediately that not only was it too light in color to be caramel but it also had whip-cream on it so Right away before I took it from her I POLITELY mentioned that it shouldn't have whip cream she said "oh, well I can take it off for you if you want?" However, knowing that I would get it back with whip cream still all over the lid I politely said "no, that's ok" and took it from her and left. When I got home the coffee went right into the garbage..... I'm super bummed out so I decided to do a review..... I can't imagine that the girl that works the drive thru window doesn't recognize me or my order since it is basically the same every single day With the only variation being whether or not I get a bagel....... this morning I'm super disappointed that I won't have coffee.... And truthfully I don't think I'll be going back for a while, if ever................. read more

Very good bagels. Staff is very wonderful. Every time I come in it is a pleasant experience. Highly recommend this place than all other local bagel places. read more

This Einsteins is always clean with friendly staff and aaaaamazing coffee and bagels.

It is absolutely disgraceful how long this place makes people wait in the drive through. I sat with only three cars in front of me for at least 25 minutes. This is a friggin coffee and bagel place!! What exactly takes so long to prepare?? I don't understand. Management better get on the ball. There is no excuse for such awful customer service. This isn't the first time I have waited an unnecessary amount of time here. read more

Super lox bagel and cream cheese sandwich ! They put cream cheese on both sides of the bagel ,and the lox too!!!Other places charge extra !!!! Friendly atmosphere, and little cups to try free samples of all the different coffees they have! Nobody does that! Super clean, and fun place to eat ! I go at least twice a week! You gotta check this place out! You'll be back! Adam- Tucson Az read more

I live across the street and often stop here on the way to work. Every single time I'm here, I have a great experience, whether I go through the drive though or eat inside. Jerry, who is almost always here, is so friendly and always has a smile on his face. Which, from someone who works in the industry, is greatly appreciated and in itself makes my experience better from the start. There is a girl who often works the drive though (I apologize I can't remember her name) but is so sweet. Always makes me laugh. Thank you Einstein's crew for being so welcoming and happy! Leaving here once again, a satisfied costumer. read more

I enjoy Einsteins as much as the next guy and these guys do a pretty good job. They tend to be slow on the weekdays so give yourself some extra time if you are on your way to work, especially if you want to utilize the drive thru. read more

Most friendly staff EVER they know you after only a few times going in. Best Bagels ever. If you're looking for great service and delicious breakfast sandwiches look no further. Yes it's located all the way on the northwest side of town but if you're nearby it would be a good idea just stop in for a bite and some awesome coffee. read more

Absolute worst drive-through experience ever. 17 minutes to get three bagels. This is not a one off bad experience but the typical experience at the drive-through in this location read more

I love bagels and cream cheese, so this place already had a couple of stars going for them. The other two are for consistency, taste, and drive through speed. I've never actually stopped in at this location to eat, only on the run. The drive thru is pretty quick and my food comes out right. My favorites here are the Lox and the Tasty Turkey on Asiago. I do think it's a little pricey for just a bagel and no sides, so I'm not giving it the 5th star. read more

Einstein's makes a worthy bagel and grills up a decent Italian chicken pesto on ciabatta as well. It's sort of an upscale "grab and go" for the Foothills with high quality coffee and creative baked goods. I was a little surprised to see plastic cups with homemade lemonade offered in the cooler, but I guess those touches separate Einstein's from QT. Most of the clientele seemed to be regulars, and the little restaurant area is spotlessly clean. It's a little spendy, but price points in this area have to reflect the sky high rents. The drive-thru bagels will draw me back. read more

The drive thru line always takes so long, you need to either hire another line cook or get new drive thru employees. They NEVER acknowledge the wait and always act so surprised when mentioned. You're better off going to the furthest Einstein's from you, you'll be back home before you get out of this places shit line. read more

Quick and convenient stop for breakfast before heading out to the hiking trails for the day. Chain place and nothing special but quick and convenient. read more

I usually go to Einstein Bros on my way in to work. I am usually leaving my house around 5 in the morning, so I don't have many options. Einstein, Starbucks, Burger King or McDonalds - I choose Einsteins more often then not. Their bagels are good and one of the few places that I have been able to find my favorite bagel ever - the pretzel bagel. I tend to find the bagels a little airy and don't tend to toast to crunchy perfectionism when they just come out of the oven. But they are open early and still do a girl good when she is on the go. I don't recommend getting the hot tea here as it was slightly bitter and brewed too hot for me. read more

Sorry didn't like your bagels I bought 4 everything bagels and its not what I call everything nor did I like your smoked salmon spread terrible. But the employees were very nice read more

When I walked in at 830 in the morning there was a customer at the only cashier. That customer remained there for 12 minutes. For my first eight minutes in line no one was waiting on the in-store customers because the manager was too busy helping her production line compensate for the drive thru slowness. Bottom line is it took me 22 minutes to get a bagel and coffee. When I said I'd call the management the employees laughed. Basically... go someplace else. read more

The bagels are decent, but the service is ALWAYS slow. I typically use the drive-thru on the way to work and it always delays me at least 20 minutes. Definitely plan ahead on your way to work. read more

I went here after my morning class and I had a great experience! Their customer service is super friendly and my bagel and coffee was delicious! I will definitely be returning! read more

Bagels were always fresh and they had a variety of coffee flavors.

I've never had one bad experience here, and I usually come here a lot in between classes or on random mornings. The Jalapeno bagel is delicious, not too spicy but gives a little kick. They email pretty good coupons if you're apart of the "club". The only cons that this restaurant has is the drive thru is really slow, not that I didn't really expect that. Try the Sante Fe egg sandwich, good amount of heat and also very good. Unfortunately, the cheese that goes on the egg sandwiches has little to no flavor. Also, the sandwiches are pretty pricey. Other than that, I love this place and the pros definitely outweigh the very few cons. read more

My wife and I have been regular customers for a couple of years now. I normally have called ahead to order and then pick up my food through the drive through. This saves me significant time on the way to the office. This morning the manager - Leland - answered the phone and informed me they no longer take call-aheads because customers who haven't called ahead get upset, and it takes too much time for his staff to answer the phone. Leland offered no apologies and curtly informed me he implemented this new policy a month ago. I let him know that other bagel shops allow call heads and that I would need to take my business to those that have better customer service. Leland replied "Okay" - no apology or effort to keep our business. So here's the moral of the story - if you want good food and good service, stay away from Einstein's Bagals on west Ina Road and go to one of the many other bagel shops nearby. read more

I have never waited so long in a line so consistently. The only reason we ever come back here is because it's so close to our work but I've never had such slow service. Especially somewhere for breakfast when people are trying to get in and out so they can get to work on time.. Two cars in front of me just got out of line and left. In addition, I ordered 2 mochas (and paid for two mochas on my receipt) and got two iced coffees (I didn't say anything because people were already honking behind me) and my bagel is burnt...... read more

Good bagels. strong coffee. Dirty tables and zombie cashier with no customer service skills what-so-ever. Parking was awful too especially for someone that just had foot surgery but isn't normally disabled and does not have a permit. read more

Surly staff, out of items I enjoy, repeated overcharging at register. Cashiers are either inept, dishonest or both. No more Einsteins for me. read more

Great bagels and cream cheese but service terrible-insanely long waits to order and get food with no one ahead in line. Will avoid this location next time. read more

Never will I return! I buy at least one box of bagels a week from this store. And I will not go back after my interaction with a horrible employee. My wife and I went to the drive through and I ordered a breakfast bagel for myself and a cinnamon sugar bagels for my wife. The drive thru attendant repeated the order and we were good. My wife even said, "yep that's right, we're good". We pulled up to the window and he again repeated our order, and handed us the bag. We were not given a receipt, and while pulling away my wife said, " there's only one thing in the bag". I looked for myself and she was right. So I pulled around front and went inside. I happened to catch the drive thru guy behind the counter and told him I didn't get my whole order. He began interrogating me as to what I was missing and that he only charged me for one bagel. The guy behind him graciously began making the missing bagel and I was preparing to pay for it. Then the drive thru guy says, with an accusing and condescending tone, " I repeated the order to you and you said it was right". Well, drive thru guy, you did repeat it, twice, and what you repeated was right. However, YOU made the mistake either when you put the order in the computer, or when you bagged the order. I think it was when you bagged it because how else could you repeat the order at the window unless you had entered the order into the computer? Since I was given no receipt I cant be sure. You should have owned up to the mistake rather than trying to place the blame on me. I have incredible loyalty to good businesses but this one horrible employee clearly speaks for your establishment, and what he is saying is, if there's a mistake it's the customers fault! Good riddance, off to Frys for doughnuts instead! read more

The food was amazing as for the service every person I came into contact with was beyond rude. The cashier threw my receipt at me

Einstein Bagels, no matter where you find them, are always consistently good, and the service matches the food. Thank you for being one of the few chains that make my day! read more

Terrible drive-through experience I have been in line waiting for my order for over 20 minutes this morning it's not even rush-hour! And when you give them polite feedback they don't care! Looking for a new place for morning coffee and bagel!! read more

This is absolutely the worst bagel place in town. They consistently run out of their products and the employees could care less about this.

On my break I went thru the drive thru. the person on the speaker asked to look at the menu and order at the window because she can't hear through the speaker. I drive to the window and ask for the Nova Lox bagel, but on jalapeno bagel. When I get to work I notice the sandwich is on a cinnamon raisin bagel. I called the restaurant and spoke to Scott, manager. He didn't apologize and suggested I go back and he will give me another sandwich. I told him my break is 30 min only and can't come back. not only that but I still don't have a meal. He stated again, next time I come there they will give me another sandwich. I've had little mistakes happen before at this place, but nothing like this. Do I really want to go back?! read more