Our recent visit to the El Cap Restaurant was a tale of two vastly different nights. The first night, on a bustling Friday, went off without a hitch. We were warmly welcomed, given the freedom to choose our seats anywhere in the restaurant, and enjoyed a delightful time with a friendly server. It was the kind of experience one would expect from a casual burger joint.
However, our second visit on Sunday night turned into a complete nightmare, leaving us with no desire to return. We decided to sit at the same back table in the rear room as the previous evening, where we had a positive experience. To our dismay, our choice of seating led to an encounter with a waitress who I can only describe as utterly appalling.
This particular waitress approached us and instead of politely informing us that the back room was closed, she chose to berate us in the most demeaning and condescending manner imaginable. She continued to harp on about a chair that was somewhat off to the side in the threshold, insisting that the presence of this chair meant the room was off-limits and that we should have known better. Her tone and demeanor were completely uncalled for, leaving us feeling humiliated and unwelcome.
Despite this offensive incident, we contemplated leaving but ultimately decided to proceed with a quick dinner before departing. However, the ordeal was far from over.
While settling the bill, I politely asked our server for the other waitress's name. This simple inquiry unexpectedly led to a confrontation as the aforementioned waitress came over to our table seeking conflict. Apparently, our server had informed her about my inquiry, and she eagerly confronted us by asking her name.
Her response was anything but professional. She inquired if she had done anything wrong, to which I sincerely explained that her comments and patronizing behavior had deeply upset us. Rather than offering a genuine apology, she provided a backhanded one and even accused us of being the rude ones in this situation. She also mentioned that if I wanted to escalate the matter to reach out to Cindy, the owner. I hope Cindy sees this review and addresses the unprofessional behavior displayed by her staff.
Things escalated even further when I asked to speak with the manager.
At this point, our patience had worn thin, and we decided it was best to leave. As we exited, I asked to speak with the manager about what had happened, away from the other patrons. I made this request, but the manager insisted that I come to her at the bar, with the confrontational waitress still standing nearby. The situation quickly escalated, and it became even more heated.
I had it with the whole situation when the waitress labeled me a security threat simply for inquiring about her name. The entire experience was marred by the nightmare conduct of this waitress, who appeared determined to escalate the situation. She attempted to portray herself as a "small, innocent, helpless," waitress, but I saw right through her facade.
We won't be returning to the El Cap Restaurant, and we sincerely hope that others think twice before dining there, and are spared from enduring a similar ordeal. read more