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    El Pollo Loco

    3.5 (136 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 week ago

    Order El Pollo Loco Takeout or Delivery

    El Pollo Loco Photos

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    EL POLLO LOCO ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed
    Good for groups
    Good for kids

    Recommended Reviews - El Pollo Loco

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    Reviews With Photos

    Karla B.

    Came here with my mom for a nice dinner. We haven't been here in years and were really craving El Pollo Loco, and this spot did not disappoint! The chicken was incredibly juicy, and the workers were so kind and welcoming. We get local coupons sent to our house and used one for the 4-piece chicken (leg and thigh) with 2 small sides, 2 salads, 2 churros, salsa, and tortillas, all for only $12! What an unbelievable deal! The restaurant was super clean and felt more like a sit-down restaurant than a fast-food place. This is definitely my favorite El Pollo Loco in the area. If you want juicy, flavorful chicken (not dry!), this is the spot. Just remember to ask for the juiciest, freshest chicken when you order, they'll happily take care of you! Will be coming back soon!!

    William W.

    Pretty good chicken bowl. Only $5. The guy was really nice. He gave me this piece of paper that will allow me to save money next time I make a purchase. They're called coupons and I now have 6 of them. If you don't have any, I strongly encourage you to make a trip out to acquire them. They will bring great prosperity to you and your family. Gobble gobble gob Wait that is like a turkey I ate chicken bowl

    Jon R.

    We ordered over the phone and the cashier young lady was very friendly and helpful. We ordered the family meal 16 piece. Came with legs and thighs and 4 large sides and 16 tortillas. Regular price was $60-70 but we got a weekly mailer from the city and brought the price to $35+ tax. Food was hot and ready to go when we arrived. Packed very nicely. Inside was bright and clean, their jalapeño salsa PACKET is really good, we didn't like their avocado salsa or hot smoky salsa. Feeds 5-6 people comfortably and there were some left overs.

    Frank F.

    Super clean pollo loco location , customer service was great , love the way this location looks

    New Interior Design (Since i last went)
    Brandon W.

    I grew up in Arcadia and spend many of my childhood here at this location. The food still hits the spot and the salsa is probably the best of any of the locations i been to. The people here are friendly and the interior is nice and clean. Parking lot is not my favorite but generally you shouldn't have any issues finding parking. The chicken is always amazing here.

    Inside
    Harold S.

    I often stop at El Pollo Loco wherever I might happen to be for quick, inexpensive and healthy meal. This particular location was somewhat smaller inside than most of the other locations that I have been to, but everything was neat, clean and well maintained. The menu, of course, is the same wherever you go. The restaurant is located in a strip mall, and there seemed to be adequate parking the time I was there, but of course, this could vary depending on when you go.

    Drink Station
    Juan U.

    Love this location, the management is amazing and the employees are very friendly and helpful. The only knock I have was they sometimes are skimpy on the queso cheese even is the burrito's main item is queso. They keep the restaurant clean, it has good amount of table inside and outside. It's in a good plaza too so if you want boba or go to the beauty salon after eating those things are available.

    Stuffed Quesadilla
    Vicky W.

    Stuffings and fillings are like delicious jems hidden inside. Very cheesy and meaty. Filled and stuffed dishes are a pure delight!! Here I have the OVERSTUFFED QUESADILLAS: Top: Chipotle Chicken Middle: Poblano Chicken Bottom: Shredded Beef Avocado It's a chained fast food restaurant so everything is quick and efficient for the service. Pretty nice and clean dining area with inviting background music.

    BRC Burrito
    Vivian A.

    COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is available for take outs and has some indoor seating available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my food from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is of a decent size. It's not too big nor too small. It's just right. This parking lot doesn't get full very easily or quickly. Parking spots sizes are perfect too. Food: I ordered the BRC burritos. A classic and favorite burrito of mine. The BRC stands for Beans, Rice, and Cheese which means you get protein, carbs, and calcium. It tastes amazing. Everything has a noticeable flavor and texture so it goes well together. Staff: The staff here are very friendly, nice, and fast. They accept both cash and credit cards. There is no credit card minimum.

    12 Piece Chicken Family Meal. Comes with tortillas
    James L.

    Honestly can't remember when was the last time I had El Pollo before, and can't remember how it was. So recently, I went to pick up a meal for the family. It's located in a small plaza along with a cafe and a tea place. Parking lot isn't very big but off hours, it can be easy to score a spot. I ordered a 12 piece family meal. It comes with ... yup, 12 pieces of leg & thigh, 3 large sides, tortillas and salsa. The girl cashier wasn't the friendliest, and borderline looked impatient. That really didn't help invite customers to want to return, being the first point of contact. The chicken weren't bad. The skin was a bit leathery (see my photo, they even look leathery) but the meat was somewhat tender. Though they advertised flame grilled, we detected no smoky grilled flavor at all. It was more of a well seasoned rotisserie chicken. The legs and thighs were on the smaller side. The rice, mashed potatoes and mac & cheese were all average. Mac & cheese was very cheesy and rich. Rice was bland and the mashed potatoes were likely a powdered flakes mix. The tortillas came piping hot and stayed soft. The various salsas has no heat even though it's listed as spicy. Personally, I've always wondered why businesses don't put someone very friendly and personable on the front line working with customers. Overall, it was a meal that filled us up, but nothing screamed for us to go back any time soon. I'd say 2.5 is accurate but rounded up to 3.

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    10 years ago

    The range/grill ventilation system is so noisy, I'm surprised they haven't been cited by OSHA. Seriously it must be 100 db.

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    9 years ago

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    11 years ago

    This location is on the cleaner side and the food quality seems to be better than other nearby locations. Staff are nice and friendly.

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    9 years ago

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    8 years ago

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    13 years ago

    Awesome service! I had the chicken bowl, delicious. The tortillas always seem to be on the cold side :0/

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    9 years ago

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    10 years ago

    I love the chicken here. The employees here are friendly, and the food is good quality. I wish the prices were slightly lower though.

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    9 years ago

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    15 years ago

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    Page 4 of 4

    El Pollo Loco Reviews in Other Languages

    Ask the Community - El Pollo Loco

    Max's Mexican Cuisine

    Max's Mexican Cuisine

    3.6
    (597 reviews)
    2.9 mi
    $$

    Stopped here for lunch while in the area, and my wife and I were pleasantly surprised by our entire…read moredining experience. We arrived shortly after the restaurant opened for the day. Everything looked so clean, well-organized, and inviting. The restaurant itself is lovely, with plenty of seating for a party of one or many. There is ample space for special occasions, a large bar area, a large dining room, clean bathrooms, and AMAZING staff. Every single employee welcomed us to the restaurant. Employees were very friendly, polite, hard-working, and engaging. The food was absolutely delicious! I had the "Martha Salad" while my wife had the Pozole Verde. Both were delicious, perfectly made, very tasty, and filling. The chips and salsa were so good that we ordered a second serving, which is rare for us. We plan to invite family and friends in the very near future so that we can reserve the private group area and have our own party :)

    We recently tried this Mexican restaurant and unfortunately the food and drinks were very…read moredisappointing. The margaritas were honestly some of the worst we've had -- they tasted like straight margarita mix blended with ice, and we could barely drink them. The enchiladas were also very underwhelming, especially for the price. It was basically shredded chicken in tortillas with sauce, rice, and beans, and for $20 it just wasn't worth it. The food tasted very Americanized and lacked authentic Mexican flavor and seasoning. That being said, the customer service was amazing. The two ladies who helped us were incredibly attentive, kind, and kept checking on us. They offered extra drinks and multiple items, which we normally appreciate because when we go to Mexican restaurants we usually order multiple rounds and end with Cadillac margaritas. Unfortunately, the drinks were so bad we didn't want to order anything else, but their effort and service did not go unnoticed. One small disappointment was when I asked for hot sauce to add more flavor to my green sauce enchiladas, and I was brought the same red enchilada sauce instead, which made the meal worse. I am a food and beverage manager myself, and I can honestly say I would hire those two servers in a heartbeat because they were fabulous. The service was excellent -- it's just the food and drinks that really need improvement.

    Photos
    Max's Mexican Cuisine
    Burrito combo carne asada
    Burrito combo carne asada
    Cadillac margarita

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    Cadillac margarita

    El Pollo Loco - hotdogs - Updated July 2026

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