I need to change my review because I have been coming here way more and can't judge on the past. The only thing I am ordering and will ever order is the chicken. The last 5 times I've come here the chicken Is just so tasty and delicious. Meat is extremely tender and juicy while the skin is nice and crisp. My favorite part is making the little tacos with flour tortillas. Their chicken is five stars and it is always consistent. I also love their mashed potatoes and gravy. My favorite side. This meal is extremely filling and I actually share this. So a two piece combo would be could enough for me. I've been to other chicken spots and el pollo loco is seriously unbeat and totally underrated!! I would definitely recommend and am unsure why people don't visit more often! read more

El Pollo Loco - Unmelted cheese inside quesadilla - Fast Food Near Me - Arcadia, California

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I did down log my app and they will send me promotions every day. So I went to order the food asking for promotion. Ps you can not log in to your app or sigh in . 2nd when you ask for promotion they will tell you nothing they can do. So you being forced to pay full price without the promotion discount I think it's fraud and kind of scam. read more

Really nice El pollo loco in Arcadia! Good food, cooked made to order and it was fresh. Inside of the dining room was clean. Staff was nice! No complaints, will return. read more

El Pollo Loco - Inside - Fast Food Near Me - Arcadia, California

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Service is always friendly that's why I gave it the 3 stars. But this here 'keto burrito,' is a no go. Minimal meat, and I may have seen a teeny slice of avocado in there. It's a cabbage burrito, if you ask me. You're better off paying for an all meat burrito. read more

El Pollo Loco - I call it a keto fauxrito, cuz I need more meat! - Fast Food Near Me - Arcadia, California

Never heard back from anyone. Haven't been back since. Prefer the Duarte location much more Mike M. - Pasadena read more

El Pollo Loco - The location - Fast Food Near Me - Arcadia, California

el pollo loco just released their new lunch boxes and i was super excited to go try them out !! there are four options to choose from -- chicken quesadilla, baja shrimp, chicken avocado gordito, and chicken guacamole burrito. we tried the baja shrimp tacos which were seasoned surprisingly well. the combos come with chips n guac, a churro, a side of your choice, and an optional drink addition. ngl i was impressed by the churro too. it was just a little on the oily side but i liked how soft it was and not too sweet. great inclusive meal for when youre on the go !! read more

El Pollo Loco - baja shrimp lunch box combo | IG: @jessfooods - Fast Food Near Me - Arcadia, California

This location is my go to for EPL. I think EPL is probably the healthiest fast food chain. I always get coupons in the mail, so the value is wonderful! I came here a couple weeks to use a 10 piece legs and thighs for $10 coupon. Great deal! Today I went for a $10 meal for 2 that had 2 salads, 4 piece chicken, tortillas, 2 churros, 2 small sides. The people are fast and covid professional. Keep it up Crazy Chicken! read more

Ordered 2 salads and a 3 pc combo got home and I had 1 breast and half a wing if you can call it a wing mash potatoes were lukewarm very unhappy. As far as the salads the double chicken was filled nicely but the classic wasn't even at the top of the tostada shell it's like I handful of lettuce very unhappy when you spend $30.00 on dinner and it wasn't great :( read more

By far the best pollo loco location. Their manager robert is super polite, hard working and all his staff has a positive attitude. Their food is always perfect and this location out shines any other pollo loco location by leaps and bounds. Keep up the good work. read more

I love this branch, unlike the one on Los tunas Dr, or the crappy ass one on on Garvey near San Gabriel, and the one in El Monte and north El Monte they are not cheap as fuck on the pico de Gallo. They hook it up if you ask. I love pico de gallo, and I need to eat it with every bite of my chick, so when I get an 8 piece meal and the cheap fucks gives me 4 little ones and I ask for more and they tell me I have to pay or say no. That's a one star review and never coming back. The chicken is made perfectly and the service is excellent!!! read more

Marìa Gutierrez manager in charge of this store at the time, who makes sure I don't come back again with her bad attitude, always mad.

This place is generally the nicer of the El Pollo Loco restaurants. The staff, facility, and environment makes it welcoming. Onto the food. I came in today with the free entree up to 7 dollars using their app. I decided to upgrade to the 4 piece meal and paid a 4 dollar difference (total was $11 something) which I highly suggest. Their grilled chicken is juicy and moist. Pair that with the tortillas, salsas and onions they give you and tadaa! You have yourself some chicken tacos. For the sides, I ordered rice and beans. Which only spiced things up with my taco. I give the food three stars because the chicken was kind of bland and unsalted. However the reason for the four stars was their kind staff, and that is something you don't find everywhere! Now go locooooo, el pollo locoooooo! read more

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My review has more to do with online ordering in that I cannot ever use my rewards! I always get an error message saying it doesn't work on our order and I can't figure out why. The banked rewards and the coupons used to work just fine. The order is usually over $50 and my banker rewards keep adding up and I can't ever use it. I've emailed customer service twice and never got a response. We do order from here all the time and it's otherwise great. read more

Standing here at this el polo location and writing this review. Waiting for my order at the moment. I got a coupon today and thinking it's a good deal but when I got to the register. The cashier calculated and went out of her way to let me know if I get a certain meal which is almost the same, I would get a better deal and which coupon to use that I can get free nachos. She was very friendly and very helpful. I tried to remember her name (Michelle) cause I don't see much service for fast food and she was awesome. All my five stars just for her read more

Believe the other reviews - customer service is terrible. I ordered online and arrived at the proper time. My food was prepared and put on the counter behind the register. I waited patiently at the pick-up counter and tried to get someone's attention so they could give me my food. Nobody would talk to me or even make eye contact. I didn't say anything, just waited patiently to make it known I needed help. Isn't that what people normally do? Finally some sleezy looking dude asked what I needed, and I gave my name for the food right behind him. I got lectured for not speaking up earlier. WTF? I said I tried to get someone to help me (as if that's my responsibility to make them work). The guy then said he was too busy and walked away. My food was right there. He could have simply reached for it. So I took that as a refusal of service and walked out with no food. So, save yourself a trip. There's something wrong with the people working here. read more

My husband and I come to this location a lot and tonight the customer service ruined it for us! I placed for a pick up order and the young lady at the register had an attitude! She asked for my name I gave it to her and she asked me to sign the receipt no problem. I asked her if she had a side of onion and cilantro and she rolled her eyes! The manager lady with the tattoo behind her ear was right there and didn't say anything. I asked again and the manager got it and handed it to the girl to give to me. Neither one of them said anything like here you go have a good night when I said clearly said thank you! The rudeness to customers that are giving you all money is disgusting!! I won't be back to this location at all with that type of attitude!! read more

Yelp 2017 challenge 4/100! I'm not a fan of the commercials. It never persuaded me to go and try this chicken. So how did I end up trying this place? My friend with kids! They always get the family meal-so I've tried not only the chicken, but also the various sides! Because the citrus marinated chicken is cooked over an open flame, rather than battered and fried, I feel like I made a healthier decision-and guess what? I like the flavor, and majority of the time, the chicken comes out soft and juicy! Honestly it's the flavor that keeps me coming back. This place not only sells chicken pieces and sides like mac and cheese, mashed potatoes, corn off the cob, and coleslaw-but also delves into the quesadilla, and burrito, and bowl realms as well! The menu is constantly changing with the exception of the chicken and sides. You also get flour or corn tortillas on the side-which I personally don't like because I am spoiled with home made ones! Always look in your mail for a coupon! Save some money! Also, this location is one of the few that offer the 8 piece leg/thigh (chicken and tortillas only) for $10. Seeing as how I just want the chicken-this deal is the best choice for me! read more

Great for a quick bite! Staff are kind. Food was prepared fast. Restaurant was extremely clean!!! read more

El Pollo Loco - Fast Food Near Me - Arcadia, California

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Thank you Hector and Alberto and Robert for the delicious chicken bowl. The food was plenty. I enjoyed it after swimming. Thank you for the excellent hospitality. read more

El Pollo Loco - Fast Food Near Me - Arcadia, California

My boyfriend and I bought an order of the 8 piece family chicken meal with a double chicken bowl to go. Unfortunately when we got home, we realized that one of the large sides that comes with the family meal wasn't in there. We called the store and asked if there was any way we can come by to pick it up later or on another day. Alberto, the manager, was super accommodating and told us to come back whenever. We came by the store the following afternoon and Alberto comped us not only the large side, but also some free chicken. Ive never encountered fast food restaurants with this level of excellent service. Thank you Alberto and the El Pollo Loco staff for being so awesome! We will definitely come back!!!! read more

Been liking the food lately. Parking lot is a wee bit tight, wish they had thought that out more. The service is okay takes awhile but the food itself has been good! Recommend for sure. read more

There's not much to say about this location except that there's always coupons in the mail and the food is always fresh. I come for the cheap combos and gorge on the salsa bars. Get the BRC burrito for $1, it's filling and healthy for you! read more

I visit this location occasionally and usually the quality is ok. But their broccoli can be pretty gross. When I opened the food container today and saw a packed cup of the broccoli looking like it's going to explode, I had a bad feeling. Yup, the broccoli are definitely not fresh. The bottom of all of the broccoli pieces have turned black... If you are going to order broccoli as your side, it's a gamble whether they will be fresh or not. Also, the torilla that I got today feels like it's been sitting out for a while as the edges have dried out and are not soft any more. read more

El Pollo Loco - Here is a picture of the broccoli I received back in December - Fast Food Near Me - Arcadia, California

First thing first I'd formally like to express my disappointment with this specific location and management. I came in 06/26/22 and ordered two meals. One wing lover and one 3 piece meal. While In the process of packaging my food my wings were dropped on the counter and as I express my concern and dislike for the way my food was being handle I asked for a replacement of the meal altogether; the staff including management showed a great deal of dis concern For my request. Furthermore While replacing my order the manager (Caucasian male) explained how he would never serve a customer food that was dropped; blatantly lying to my face when he was the person who initially dropped my chicken. Ultimately my food was fixed but with the combination of the distasteful attitude from prep/cashier (who can be described as a young Latina female who's pregnant with a nasty attitude) , and the fuckery of them dropping food still willing to serve to customers.I'll gladly never return to this location and I encourage others to do the same. read more

The worst experience, I always love the chicken from el Pollo Loco, unfortunately I was close by to this location so I stopped by to get my food, any location I go they give you the choose to select your chicken, Maria Gutturrez I asked for choose my chicken and she said no with the worst attitude , and I told any location I go they do it, she said we are different owner, I said fine and when I asked for cilantro sauce she said I have to charge you, I never gets charge in any location and I told fine and I paid I give her my card to do new transactions for Pennes, you can see how cheap she is, never stop by at this location. read more

This particular El Pollo Loco is A smaller shop, nestled into a small strip mall. For a long time, the anchor tenant kept changing, because they couldn't find a business that work there. Currently, it's a Honey Boba... Which, being so close to Arcadia high school, seems to do pretty well. EPL seems to also enjoy this proximity. At certain times of the day, there is something of a long wait, as the place gets pretty crowded with hungry high school kids. Other times, it's a ghost town inside, although parking always seems to be difficult to find. I should probably also mentioned that there is no drive through at this location. Inside, there is a small counter and salsa bar. Drinks are self-service. The food is like any other EPL. I have a hard time throwing down eight or nine bucks for a burrito at a fast food place, so I usually get out of here with a couple of BRC's and a small drink. This location, anecdotally, doesn't seem to have a lot of promotions or deals either. Then again, as they are quite close to a hungry 3500 kids on any given day, they probably don't have to. read more

I love my chicken. As of Friday, July 20, 2018 this is my favorite new location. I've been to the one on 262 S Rosemead Blvd, 9974 Las Tunas Dr. and 2528 W Commonwealth Ave. and they don't compare to this location. Other locations their chicken is not as fresh and juicy. If you want fresh, juicy and quick service; stop by this location. I'll definitely be returning soon and more importantly my husband loved their chicken so that of course is a plus. read more

This El Pollo Loco is probably the most busiest El Pollo Loco I've ever been too. But don't let that fool you. Customer service was great & they moved so fast. The sense of urgency to assist a customer was very impressive. I was probably the 5th in line out of 15 people in line and I was probably in and out within 15 minutes. Keep up the great work! read more

It was entirely my fault, but I made a mistake with my online order. They were extremely gracious and took care of fixing everything. Their workers are so helpful and kind! read more

I've been coming to this pollo loco for 7 years!! They have never done me wrong. They treat me as a family & I love it! Their staff is so welcoming & such hard workers as well. I appreciate this location so much. Even on busy times, they manage to get your food out fast & correct! Their salsas are never watered down! Always fresh! read more

This place is a shinning beacon of hope through a difficult time. The food is delicious, authentic, and most importantly... affordable. The work staff is diligent and helpful everyday. I eat here, on average, 2-3 days a week, and I couldn't be happier! I look forward to eating here again and again!!! read more

We came here after the one on Baldwin/Las Tunas had issues with their system, not allowing us to use our gift card. This one in Arcadia answered the phone pleasantly and let us know they had a deal for 8 pieces chicken as well when we ordered over the phone. Free tortillas with a 8 pieces leg and thigh :) Thank you for working and being open during this odd coronavirus time! read more

El Pollo Loco - 8 piece chicken deal and whole chicken - Fast Food Near Me - Arcadia, California

The staff is super friendly, and the place is always clean. I love their salsa. Their combo seems to be very flexible. You can request for different side dish if you'd like. Not a fan of their chicken thigh and leg tho. The texture is alright, but kinda salty. Overall, I give it a 4 of 5. read more

I had to buy lunch for my staff and so I ordered on line feom El Pollo Loco. I was so please because the process was so easy and my staff loved the food! Thank you. read more

I like the family meals and the lunches here. They are usually quick in and out when you take out. They will give you larger containers if you ask for them. The chicken is the best even with all the new things they are adding to the menu. Stick to chicken. I love the avocado salsa the best here. read more

Excellent customer service, Hector is the great manager, very fast service, good location, thank you, and will come again!

The best El Pollo Loco around ! Great customer service and always clean. Highly recommend.

ordered the new Cali Queso Burrito. i took 2 bites, then noticed a piece of chicken was pink. i opened the burrito to see if all the chicken was raw, and most of it was. i called the store just to give them a heads up, but the worker didn't offer any help or explanation and doubted i was telling the truth. they said all of their chicken is temperature-checked, so it would be impossible for any of it to be served undercooked. as you can see through the pictures i've attached, i canNOT have made this up. they clearly didn't check as thoroughly as they should have. read more

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Decided to order from this place first time. Called three times and no answer! I understand if they are busy but this was at 9pm. Giving two stars because my friend eats here. If owner wants a pm of call history I have it. read more

Customer service was good, but there is no drive through and they would not refill my beverage. This is the first time during Covid that an El Pollo Loco location would not refill a beverage. During Covid they typically use a pitcher to refill or provide a new chip free of charge. Good thing I'm just passing through. I'll go down the street next time. read more