I called in a order and went through the drive thru with my coupon the cashier Kesia was mad because I had the coupon she was very rude and she did not even want to give me my order. She needs attitude adjustment working in a drive thru especially on a very hot day. It wasn't even busy it was pretty slow in the drive thru. I had just thought I found the perfect location near by never mind! I don't want to be giving my business to restaurants with people that have a bad attitude I don't think I should be the one to deal with this type of customer service. I will never come back to his location. read more

El Pollo Loco - Double chicken tostada - Fast Food Near Me - Glendale, California

They ran out of chicken , on a THURSDAY @5pm!! A customer had to tell those of us waiting in line not to waste our time ... not an employee but a customer ! I wasted close to 30 min for no reason ... LOL shame on me ... This location is slow , I've come here for lunch @ 11:30 and the line is always long and they're always slow. read more

El Pollo Loco - The long ass line at first was funny.. & then it wasn't lol - Fast Food Near Me - Glendale, California

I ordered through Uber Eat,at 8:30 I believe ...And got my order,missing the family avocado salad.Why????I hate that I am ordering to get full meal and the restaurant missing the item...I ordered full family meal,the rice was super raw,kids couldn't chew it...:(,churros were soggy,and we end up eating just chicken tighs...I am sure that driver didn't do anything wrong,cause the plastic bag was sealed...Why you didn't put my salad I'll never order from them.This was first and last time.I think we customers need to apply to BBB already...Paid 30$ and more for delivery ,got half of my meal read more

El Pollo Loco - Family full meal,chicken 8pieces - Fast Food Near Me - Glendale, California

Today , locale on Glendale Ave near corner of Colorado Street ... bVery impressed by and THANKFUL for their ms ISABELLE , she is an especially intuitive and professional staffer ! We are definitely and often teReturning to the place , hopeful to again tReceive her excellent service ! read more

Went here 5/10/24 for a catering order. They have really reasonable lunch boxes for large catered orders and lots of options for buffet style or individual packs. The general manager helped me and he was doing a super job of attending to walk-in orders and the other workers. I had an order of 47 pollo bowls for the local school faculty. The order was ready on time, complete with all the utensils, napkins and all bagged up, and hot. Will come back again. Sorry no pics but the teachers were taking pictures of the spread, so they loved it. read more

Came again today & Julian was so nice I swear this place is great Literally walking distance, And I feel like the people are what brings me back They're just so accommodating!! Thank u guys! read more

This message is for the owner This guy is doing ANYTHING good for the restaurant! I wanted to order through the drive thru it took foreverrrrr until i decided to go in front .. they opened The door everybody inside doing NADA and this "lazy guy" send to the drive thru againnn...they even close 10:30 and i was there before 10pm... and he told me WE dont have sauceeesss..please owner you have to fired this guy because you are gonna lost your biz sooon read more

El Pollo Loco - Fast Food Near Me - Glendale, California

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They really need to put the salsa bar back. Every time I order on the app and pick salsas they never put them in and when I go back go ask for them the staff ALWAYS sighs like it's such a huge hassle to get salsa and dare I ever ask for more then one kind it's like I asked them for the impossible and they make me feel so bad I usually just say never mind this is fine. No one looks like they want to be at work ever at this location it's really sad read more

5 years later and nothing has changed. Service is still shit and the workers act like they despise working. I don't think they should hire these high schoolers because they properly don't know how to communicate. I never eat here anymore but my family still comes here and last night they forgot pack multiple meals for us & got one of our meals wrong. This is not first time my mom had to call them and let them know this issue. read more

Awful service. We went through the drive through and literally waited 30 minutes before even getting to the menu for ordering. When we did, it was another 5 minute wait before anyone took our order. It seemed like there was only person running the whole restaurant. We finally ordered and waited 5 more minutes before paying. Finally got our food, only to realize that we didn't get salsas, forks, or napkins. We didn't get to eat on time because of the lack of utensils. The sprite tasted like water. Horrible and will not be going back to this awful place. I love pollo loco but this one is definitely 1/5 stars. read more

Please, do NOT come here.. You will be waiting in the drive through for 20 min to have your order taken. The customer service is poor and there is zero work ethic. Both the salads, I ordered had chicken bone and stale clumps of rice. The creamy cilantro sauce was watery. Additionally, they messed up my order so I suggest looking thoroughly through every item to make sure it's all correct. I paid for extra corn and sour cream, which I didn't recieve. I asked for the tacos to be plain for my son. I even specified by saying just tortilla with chicken. But I guess that was rocket science for them. I suggested going to a different El Pollo Loco because the only thing good about this location is the outside remodel. read more

El Pollo Loco - Chicken bone and watery cilantro sauce - Fast Food Near Me - Glendale, California

What's the point in ordering from you guys through Postmates if you continue to mess up??? Every single time I place an order for a tostada salad IN PERSON, you guys always ask if I want the creamy cilantro sauce. Now, when I order through Postmates and include it in the order description, you guys never do it??? Why??? This is probably the 3rd or 4th time that this has happened. read more

El Pollo Loco - Fast Food Near Me - Glendale, California

The food is always good BUT this restaurant is freaking dirty! How the health department hasn't shut this place down is beyond me. The floors are disgusting. They look like they haven't been mopped in weeks. The pain on the walls is scuffed and chipped. This restaurant had a history of being dirty before and it cleaned up for a while. They are back to their glory days! read more

I'm usually not a fan of this location as in the past the workers have been rather- Lazy! On Saturday night, 3/16, my partner and I took a chance and ordered via drive thru. I was so surprised to hear a well spoken gentleman who offered solutions and not just excuses. You can tell just by hearing him that he was actively running the place like a true manager. Not even sure if he was a manager, but he sure acted like one. I then decided to order through this location with DoorDash and the quality of the food was everything I was looking for. Hoping this location continues to work for positive improvements. read more

Ordered food right now at 3:30pm. Lady working drive thru is so rude. We forgot to ask for extra pico de gallo so we waited at the window for someone to come back. She eventually came back and gave us such an attitude. I asked for 4 picos, she gave us 3 and slammed the window while rolling her eyes. If you don't wanna do your job, don't work drive thru... read more

Not the cleanest location. I saw there were napkins on the floors and sauces smeared on the door handles and counter tops. But the customer service is great Parking isn't ideal either but if you make a few loops you will find something. I ordered he Double Chicken Protein Bowl Salad. It didn't take long for it to be ready and it was delicious. It has avocado, chicken, spinach, black beans, corn and home made salsa. It was truly delicious. I added some more home made salsa from their counter of sauces and some avocado sauce as well. It made it even more delicious! You can also ask for a cup of water and have your drink (healthy version). Gotta have your H2O! read more

El Pollo Loco - Fast Food Near Me - Glendale, California

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Me gusta mucho el pollo loco aqui me siento como en mi casa gracias a todos los empleados son muy amables y muy eficientes ayudan muy bien con las nuevas maquinas read more

Horrible service very unpatient, in drive thru couldn't use my rewards because she was timed asked to hang on to pay and was just making unnecessary comments save know one was in line just me ! read more

It seems like every time I come here there's a problem with my order, they were out of avocado which is understandable but I was still charged for avocado in my meals which had NO avocado. Which makes absolutely no sense. They couldn't even offer me extra protein. I called and emailed customer service multiple times and they give me a reference number and NEVER contact me every time they just take a new complaint all over again. I'm done coming to pollo loco. read more

Worst customer service I've ever experienced. They still have their dining area shut even thought everything's back to normal. Ordered online and I walked to pick up the order. Had to convince someone to open the door since I already paid. once in I spent several minutes trying to get someones attention. The third person I asked finally looked into my order online and slopped it together in 10 seconds, and pretty much threw it on the counter and said "here you go". No question like, "do you need salsa? Is that everything, thanks have a nice day". I've had better service at the DMV. I immediately deleted their app from my phone and will never visit this place again. read more

It's El Pollo Loco. Pretty middle of the road. The drive through line was long and slow on a Thursday night but my order came correct and tasted as expected. I do like that they have a keto burrito (fun to say too) and a keto bowl now. Gives me a good option if I do need to get "fast food". read more

Sign next to door says opens at 9:30am, website says opens 9:30am, app says opens at 9:30am they see me pulling into the parking lot at 9:30am and they just ignore me. I needed to ask the employee sitting outside around the corner in the shade why everything was closed. He says they open at 10 am. I asked him why it says 9:30 am at the door, and he just shrugged his shoulders. It's great I saw the quality of workers here before I ordered. I'm not coming back to this location. read more

Oh wow, first time trying el polo loco just because looks famous, but really the food is awful for the price you pay! Flavor good, but quantity and quality sucked! Tiny legs and burnt wings. For the same price Zankou Chicken offers better! Not to forget, agree with other reviews about staff being rude! read more

A little stingy on the chicken--ironic, since it's called El Pollo Loco and there's barely any pollo--but that's a minor thing, at least in comparison to its other issues. What really gets me is that they always get my order wrong, usually with a thing or two, or six things missing. I wish I were being hyperbolic, but nay. It's consistent letdowns order after order. No salsa, no sauce, even if you've ordered three of them each online. It's clearly printed on the receipt, and with that quantity, it's hard to even miss. It's almost as if they choose not to see that even though it takes half the amount of space on the receipt. Love having to drive half an hour during my lunch break--Glendale traffic is stupid as hell, let me tell you--to come back with six things missing. Should have I checked? Sure, and normally I do only to find out certain things aren't there while I'm still in the store. But on the times that I forget to take a look and come back home with items nowhere in sight, I just grin and say, "Oh El Pollo Loco! I can always count on you to disappoint me!" I'm being sarcastic, but sometimes I need humor to distract me from letdowns and these are one of those moments. To repeat, this is not a one-time occasion nor has this happened a few other times--this has happened almost, if not, every time. I've complained to corporate, yet I doubt anything will happen because the last time I contacted them, I didn't even get a response when I flagged that there were issues with redeeming rewards back in November. And I've complained to this specific store, they apologized, but will that even make them more cognizant about their carelessness? No. If you refer to the previous Yelp reviews for this location, you'll see that missing items/wrong orders have been a recurring theme for years so the apology is really all for nothing. Hell, it's not even this store that blows, it's practically all the El Pollo Locos I've been to. I try my best to be as sympathetic as much as possible because I know firsthand that working in customer service is a pain in the ass and it's not very lucrative either in the realm of fast food, but holy shit, this spot has tested me so many times. I'd recommend this place if you love getting your orders consistently screwed up and love rice burritos with three pieces of chicken inside. That's not my thing personally, so catch me going elsewhere. I'm never coming back here or ordering from any El Pollo Loco period. Not that they care, because neither the stores or corporate care enough about customer service to begin with. Fuck everything about this brand. read more

El Pollo Loco - "Wow, I cannot tell if this person requested salsa and sauce packets with their order even though it's on this receipt!" said El Pollo Loco. - Fast Food Near Me - Glendale, California

Good food, good price!! Ernesto is the man!! Guac and the Roja salsa are fire. If there was anything to change it would be Less plastic waste. Having non plastic containers and no plastic bags for orders eaten here would be great. read more

This review is slightly biased as it is from to point of view of someone who does not eat meat, El Pollo Loco's specialty. It's unfortunate that they removed fake chicken from their menu, because I know that there were a good amount of people that enjoyed it. They still have vegan options, however the staff is clearly pretty untrained since they had no idea if some of their items were made using non-vegan ingredients. I don't usually review a restaurant where I can't eat much, however it was just a weird experience to have untrained staff and only broccoli for vegans. read more

The staff here is SO RUDE!!! They literally threw salsas at my aunt when she asked for salsa. Another time these 2 employees were flirting with each other and gave my husband attitude and rolled their eyes when he asked them about his order. This El Pollo Loco is close to our home and we have been here many times. 9/10 times we encounter an employee who is very rude, ignoring, and acts like they hate their job. Management really needs to assess and retrain the employees here. As you can see this location doesn't have a great reputation so change is definitely needed. We will never pick up food from this spot ever again. read more

Today's my first time trying El Pollo Loco and the experience was actually very positive! We ordered the double chicken bowl and it's so good, with a large portion of moist chicken meat and the tasty fresh cilantro sauce. Overall, to me it's a great combination of flavors for a lean healthy diet :) The staff was very nice, especially the young manager who greeted us and eagerly gave out vouchers. Big approval for their efforts to upgrade the service since the food quality here is already superior to other Pollo chains!! read more

This is by far the worst el pollo loco in Southern California. I mean, who doesn't like el pollo? Its healthy, juicy and fire grilled and with tortillas and pico de gallo, its da bomb. But when they are out of chicken, it's unexcuseable and this is the 3rd time this happened to me at this location. They need to fire the manager asap. read more

I ordered online and they forgot literally half my order. I ordered a good hour before closing...I understand as a worker myself in food but you really didn't have to service my food like that? I ordered a 16 piece with sides and a chicken bowl. I got the pieces and the sides but no tortillas, salsas, the chip and salsas it said and the chicken bowl... It was a dinner to feed 8 people...what the hell. I cAlled the store to see what happened and they hung up the phone, thank god and god bless for door dash giving me my refund but literally Never again ordering from this location for shitty service. It's tough times right now but don't take it out of people who are going through tough times as well and this would've been the only food they can feed their kids. That would've been more fucked up read more

Chicken pieces burned not able to ate and I order Mac and cheese they gave me mashed potatoes read more

El Pollo Loco - Fast Food Near Me - Glendale, California

Hello I'm currently in the toilet right now because I went to pollo at 10:00 in drive thru. I bought a chipotle burrito. William, the manager was very rude. He are very rude to me. I also know that German which is another manager he much nicer. When I bit my burrito I found a curly hair inside of it it was nasty. Will did not want to refund me my burrito chipotle. Very nasty of them this is will report him read more

This is why I don't come to this shot hole of morons. I knew I should check my Yelp reviews before coming here. Ordered mixed they gave us legs and thighs. So tired of the incompetence in this shit hole. If you're ordering chicken don't leave the drive through until you unpack the entire bag and double check your order. Meaning open every fucking container because they're beyond stupid and will fuck it up. Serious, I knew there was a train in the back of my head not to come here. Then I see my previous review, they only employee idiots. read more

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Just FYI I filled out the contact form as instructed by the EPL reply. I have received NO CONTACT by anyone at EPL to address the issue I complained about. Notice the other reviews complaining about this EPL location. Most importantly, notice the violations from the health department including that this restaurant Did Not meet the expectation of not having RODENTS!!! Omg that is DISGUSTING. read more

With coupon. You get the breast meal, tortillas, drink and two sides for $6. The chicken breast was tasty with lots of meat on the bone and the tortillas were hot and fresh. Both side dishes were also good with the mashed potatoes edging out the rice. read more

El Pollo Loco - Breast meal - Fast Food Near Me - Glendale, California

I've been here a couple and times an ordered from here online a couple of times, and I've ALWAYS had a problem with this establishment. When I ordered online, they always missed the requests such as sauce on the side or adjustment for NO beans. When I go to order there, I usually had an item missing as well (which made me check every time before I leave here to make sure all my items are inside) or it takes forever to receive an order. I ordered AHEAD/even lined up on the register ordering, and then I'm stuck wondering why it takes a long time to get my order. I know chicken cooks longer, but not for the wait that I had to deal with! I get tired of ordering here and I wish another El Pollo Loco was closer, but until then I have to settle for this place. I thought the first couple time were just bad luck, but I've have consistent bad experiences where I even saw other customers have as well. Please check up on this spot! read more

They always get my order wrong. I keep hoping they will get better. If it isn't subpar food it is bad service. El Pollo Loco ownership should be embarrassed by this location. I really like El Pollo Loco, this location is just not up to par. read more

El Pollo Loco - The worst excuse for a chicken breast. - Fast Food Near Me - Glendale, California

The burritos have shrunk in size. They forgot to update the menu so it reads: Mini Classic Chicken Burrito.

TERRIBLE CUSTOMER SERVICE. I love El Pollo Loco so I recommend the restaurant and food but this location has a terrible customer service staff. You'll stand in line forever until someone takes your order and they won't even apologize or let you know they'll be with you. If you do order drive up, they'll never come to give you your order or let you know if it's late, you have to go in yourself. They took an extra 45 minutes before I got my order. The front workers do not know how to multi task and move quickly. They move really slow despite when it's very busy and don't put the customers first. If you order online, you might have better luck getting your order on time, but they might make a mistake on your order. Ordering in person, though, you will lose half your day. read more

You know.. I gave this place the benefit of the doubt and decided to give them another chance today, but AGAIN, the lady on the loudspeaker taking orders.. You've got a serious attitude problem! I am so angry, at the fact, that you're still working there. Just shows that El Pollo Loco corporate doesn't read or keep track of the reviews. This is what happened: I got off work early, decided I wanted El Pollo Loco, because I was craving their Tostado Bowl. Went to the drive thru, said "Hi, I have coupon(S) that I'd like to use." The lady didn't even mention to me that only one coupon can be used, nor does it say on the coupon itself that only one coupon can be used.. She gave me the most rudest attitude.. I used one coupon and wanted to use another one, and she practically yelled at me saying "YOU CAN ONLY USE ONE COUPON!" Immediately, I was already ticked off, when it was my turn at the window, I just told them "Sorry, I'm cancelling my order." They said "everything?" and I said "Yes, everything.. I'm sick and tired of that woman's (points to woman behind her, who was taking orders) attitude.. I wanted to give you a second chance, thinking that you saw my negative review and expected you to change your customer service skills. But this time is also a big failure!" And I left. I was unhappy and furious! Why do I, as a paying customer, need to be treated with such disrespect? Is it because I'm Asian? Is it because I don't speak your language? Only language I speak is money right? Oh wait.. you didn't get my money this time.. so the jokes on you! HAHA~ This location either needs to replace all their workers or they need to send this specific woman to anger management and therapy. Because since the last time I was there and had a bad experience, she STILL hasn't changed! I really liked this location for the convenience and being close to home. Guess I need to make the extra trip up to La Canada to get El Pollo Loco.. Clearly, the only CRAZY CHICKEN is that lady.. When I said "I'm cancelling my order" that lady wasn't apologetic whatsoever, and instead, was giving the most disgusting frown.. *sigh* *shaking my head* No thank you~ read more